Archived from groups: microsoft.public.windowsxp.hardware (More info?)
Trying to install an Alcatel 'sting-ray' USB DSL modem
under XP.
Modem was supplied about 4 years ago by BT Openworld.
After several tries I variously got the device installed
as a LAN or as a modem, sometimes with a yellow "!" in
device manager.
Currently it is shown as a modem, and the taskbar
diagnostic goes from red to yellow to green, shows packets
getting sent, but none coming back, modem gets an IP
address which I can ping. BUT - no connection to internet.
1/ Do I need to install the software differently ?
I see that there is a problem where Alcatel software does
not install on Windows XP-based computers
http://support.microsoft.com/default.aspx?scid=kb;en-
us;831014&Product=WinXP
Could that be the reason things don't work - several of
the installs caused the system to crash & reboot.
Unfortunately this Microsoft page just says there is a
problem - not how to get the solution. :-(
2/ Do I just need to set the modem options
BT techsupport have given me the settings to use for the
connection - but I haven't found a way to put them in...
Have run BT Openworld install CD.
Tried pointing a web browser at the modems IP address, but
no setup page
Clean install of XP on an MSI 845PE Max motherboard. XP
SP1 installed, all security patches up to date.
Have installed several versions of drivers, from original
cd, and the download at
http://www.speedtouchdsl.com/download/drivers/USB/webUpgrad
e_Windows_R3.0.1.2.zip.
To avoid problems before each reinstall I went back to a
System Restore point and deleted the files.
Trying to install an Alcatel 'sting-ray' USB DSL modem
under XP.
Modem was supplied about 4 years ago by BT Openworld.
After several tries I variously got the device installed
as a LAN or as a modem, sometimes with a yellow "!" in
device manager.
Currently it is shown as a modem, and the taskbar
diagnostic goes from red to yellow to green, shows packets
getting sent, but none coming back, modem gets an IP
address which I can ping. BUT - no connection to internet.
1/ Do I need to install the software differently ?
I see that there is a problem where Alcatel software does
not install on Windows XP-based computers
http://support.microsoft.com/default.aspx?scid=kb;en-
us;831014&Product=WinXP
Could that be the reason things don't work - several of
the installs caused the system to crash & reboot.
Unfortunately this Microsoft page just says there is a
problem - not how to get the solution. :-(
2/ Do I just need to set the modem options
BT techsupport have given me the settings to use for the
connection - but I haven't found a way to put them in...
Have run BT Openworld install CD.
Tried pointing a web browser at the modems IP address, but
no setup page
Clean install of XP on an MSI 845PE Max motherboard. XP
SP1 installed, all security patches up to date.
Have installed several versions of drivers, from original
cd, and the download at
http://www.speedtouchdsl.com/download/drivers/USB/webUpgrad
e_Windows_R3.0.1.2.zip.
To avoid problems before each reinstall I went back to a
System Restore point and deleted the files.