Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

I just got a Zalman CNPS7000-AlCu (OEM boxed) and some Arctic Silver 5. (I
have Asus P4C800-E Dlx, CPU, and RAM, yet to be installed.)

The cardboard holder is torn. And looking at the bottom of the heatsink,
*under light*, I can see some scratchs. A few scratchs are in the outer
parts of the CPU area, the rest are outside the CPU area. Maybe the
cardboard scratched the heatsink?
I was very annoyed by this, but how much would the difference be temp.-wise?

I notice that the retail version doesn't have any protective plastic for the
bottom of the heatsink, either, but it is in a plastic case.
Did any of you look at your heatsink *under light* and see any scratchs?

In case someone says to send it back, I have other parts sitting for a
while, so I can't send it back *across the country*, and wait for them to
send another one.

This HSF *appears to me* to have been handled and/or installed. It appears
that they deceiptfully or carelessly sent to me as being being new, when it
isn't. If this is the case, I should not have to wait and possibly lose
warranties on other items due to their mistake. This is not a defect or
shipping damage.

I would pay for an advance replacement *w/same shipping method*,
if, when they get it back, they would then refund for the HSF *and
shipping*. Or I would take a HSF *and shipping* refund. They don't mention
these choices in their policies, but this is their mistake. If they refuse,
I could dispute the CC charge and buy from another vendor.

(They had the 'A' version, which also happens to be retail boxed, but
wasn't listed under Intel, so I didn't see it.)

I would have gone with NewEgg, but they had only their standard 30 days
warranty, while this other place had 1 year. I wish they had stated OEM,
then I would not have bought a HSF OEM.

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

On Sat, 7 Aug 2004 00:32:25 -0400, "QZ" <nothing> wrote:

| I would have gone with NewEgg, but they had only their standard 30 days
| warranty, while this other place had 1 year. I wish they had stated OEM,
| then I would not have bought a HSF OEM.

Zalman only has a 30-day warranty? The Zalman products at Newegg are
retail, so Zalman USA would be responsible for the warranty.

Larc



§§§ - Change planet to earth to reply by email - §§§

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

"Larc" <larc-news@jupiterlink.net> wrote in message
news:68o8h05t5jdjmkes66d4vi8qrhopagbhtr@4ax.com...
> On Sat, 7 Aug 2004 00:32:25 -0400, "QZ" <nothing> wrote:
>
> | I would have gone with NewEgg, but they had only their standard 30 days
> | warranty, while this other place had 1 year. I wish they had stated
OEM,
> | then I would not have bought a HSF OEM.
>
> Zalman only has a 30-day warranty? The Zalman products at Newegg are
> retail, so Zalman USA would be responsible for the warranty.

The NewEgg *vendor* warranty is 30 advance replacement on Retail items
except CPUs.
IIRC, the Zalman manufacturer warranty is 1 year, but you have to wait
while it is sent back, they repair or replace it, and then send it back to
you.

Anyway, I want to know if anyone has looked at the bottom of the heatsink
under light.
And, how I should handle this, as I would like to e-mail them this weekend,
if needed.

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

Back! And off it goes. Zalman has excellent products. no scratches or
anything. i use them over here in Germany and i´ve installed a few dozens.
NO, i repeat NO one of theses ever had something you describe.

Sent it back and get a new one

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

get over it. if you have to look that hard to see a scratch it's not worth
fretting over. have you ever looked at the bottom of the intel heatsink. it
looks like they finished that with about a 60 grit sandpaper. also, you
realize the bottom of the zalman isn't a solid piece of metal. it's the
individual fins clamped very tight together then ground smooth, so you may
just be able to make out the lines of the fins. if it bothers you that much
clean it up with a little metal polish.

"QZ" <nothing> wrote in message news:10h8mn1r2isfj57@corp.supernews.com...
> I just got a Zalman CNPS7000-AlCu (OEM boxed) and some Arctic Silver 5. (I
> have Asus P4C800-E Dlx, CPU, and RAM, yet to be installed.)
>
> The cardboard holder is torn. And looking at the bottom of the heatsink,
> *under light*, I can see some scratchs. A few scratchs are in the outer
> parts of the CPU area, the rest are outside the CPU area. Maybe the
> cardboard scratched the heatsink?
> I was very annoyed by this, but how much would the difference be
temp.-wise?
>
> I notice that the retail version doesn't have any protective plastic for
the
> bottom of the heatsink, either, but it is in a plastic case.
> Did any of you look at your heatsink *under light* and see any scratchs?
>
> In case someone says to send it back, I have other parts sitting for a
> while, so I can't send it back *across the country*, and wait for them to
> send another one.
>
> This HSF *appears to me* to have been handled and/or installed. It appears
> that they deceiptfully or carelessly sent to me as being being new, when
it
> isn't. If this is the case, I should not have to wait and possibly lose
> warranties on other items due to their mistake. This is not a defect or
> shipping damage.
>
> I would pay for an advance replacement *w/same shipping method*,
> if, when they get it back, they would then refund for the HSF *and
> shipping*. Or I would take a HSF *and shipping* refund. They don't mention
> these choices in their policies, but this is their mistake. If they
refuse,
> I could dispute the CC charge and buy from another vendor.
>
> (They had the 'A' version, which also happens to be retail boxed, but
> wasn't listed under Intel, so I didn't see it.)
>
> I would have gone with NewEgg, but they had only their standard 30 days
> warranty, while this other place had 1 year. I wish they had stated OEM,
> then I would not have bought a HSF OEM.
>
>

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

"QZ" <nothing> wrote in message news:10h8mn1r2isfj57@corp.supernews.com...
> I just got a Zalman CNPS7000-AlCu (OEM boxed) and some Arctic Silver 5. (I
> have Asus P4C800-E Dlx, CPU, and RAM, yet to be installed.)
>
> The cardboard holder is torn. And looking at the bottom of the heatsink,
> *under light*, I can see some scratchs. A few scratchs are in the outer
> parts of the CPU area, the rest are outside the CPU area. Maybe the
> cardboard scratched the heatsink?
> I was very annoyed by this, but how much would the difference be
temp.-wise?
>
> I notice that the retail version doesn't have any protective plastic for
the
> bottom of the heatsink, either, but it is in a plastic case.
> Did any of you look at your heatsink *under light* and see any scratchs?
>
> In case someone says to send it back, I have other parts sitting for a
> while, so I can't send it back *across the country*, and wait for them to
> send another one.
>
> This HSF *appears to me* to have been handled and/or installed. It appears
> that they deceiptfully or carelessly sent to me as being being new, when
it
> isn't. If this is the case, I should not have to wait and possibly lose
> warranties on other items due to their mistake. This is not a defect or
> shipping damage.
>
> I would pay for an advance replacement *w/same shipping method*,
> if, when they get it back, they would then refund for the HSF *and
> shipping*. Or I would take a HSF *and shipping* refund. They don't mention
> these choices in their policies, but this is their mistake. If they
refuse,
> I could dispute the CC charge and buy from another vendor.
>
> (They had the 'A' version, which also happens to be retail boxed, but
> wasn't listed under Intel, so I didn't see it.)
>
> I would have gone with NewEgg, but they had only their standard 30 days
> warranty, while this other place had 1 year. I wish they had stated OEM,
> then I would not have bought a HSF OEM.
>
>

Hope you get this resolved. I really hate it when I find 'used' products
being repackaged as 'new'. It is really crooked business practice IMO.

This is one reason why I purchase from newegg even when I might find better
bargains elsewhere. They've really gained my trust now...and that is
value-added to the product I'm buying [which offsets any few dollars more I
might pay...which usually is pretty competitive anyway]. It's a shame in a
way, for I know there must be other reputable dealers on pricewatch...but
they should observe NewEgg's total devotion to customer service, timeliness,
and 'above board' practices if they want to be competitive on the net.
TRUST is everything on the internet. Then you read a story like yours, and
it makes one 'recoil' from ever even looking elsewhere other than an
'already' trusted vendor [for most of us, that's NewEgg].

This company repacking used as new, actually puts a black eye on all the
companies trying to be competitive. All the internet vendors should unite
in some way against 'bad business competitors' and drum them out as being
'bad for the general business community' on the internet. NewEgg has
cornered the computer parts market [pretty much so anyway] with simple TRUST
through excellent customer service. Idiot dealers like this one you speak
of, obviously are not observing to see what it takes to make a 'successful'
company.

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

"wooducoodu" <wooducoodu@hotmail.com> wrote in message
news:JuoRc.2149$Ow6.196759@newssvr28.news.prodigy.com...
> get over it. if you have to look that hard to see a scratch it's not worth
> fretting over.

The scratchs can be seen even under indirect light.

> have you ever looked at the bottom of the intel heatsink. it
> looks like they finished that with about a 60 grit sandpaper.

That is one reason the Intel heatsink can't compare to the Zalman.

> also, you
> realize the bottom of the zalman isn't a solid piece of metal. it's the
> individual fins clamped very tight together then ground smooth, so you may
> just be able to make out the lines of the fins.

No, the scratchs are irregular lines.

> if it bothers you that much
> clean it up with a little metal polish.

Can anyone else confirm that using metal polish is ok for the heatsink?
Any specific type?

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

"tooly" <rdh11@bellsouth.net> wrote in message
news:Y2tRc.2013$un6.4@bignews6.bellsouth.net...
> This is one reason why I purchase from newegg even when I might find
better
> bargains elsewhere.

The ~$5 savings was not relevant to me. It was because of the *vendor*
warranty of 1 yr. instead of 30 days.

> They've really gained my trust now...and that is
> value-added to the product I'm buying [which offsets any few dollars more
I
> might pay...which usually is pretty competitive anyway]. It's a shame in
a
> way, for I know there must be other reputable dealers on pricewatch...

I don't even search pricewatch. I use resellerratings and start with the
best.

> but
> they should observe NewEgg's total devotion to customer service,
timeliness,
> and 'above board' practices if they want to be competitive on the net.
> TRUST is everything on the internet. Then you read a story like yours,
and
> it makes one 'recoil' from ever even looking elsewhere other than an
> 'already' trusted vendor [for most of us, that's NewEgg].

NewEgg has its flaws, I have read of them selling *retail* mainboards that
were obviously installed. (They can do this because the box isn't sealed.)
They have sent OEM CPUs that were installed. OEM Memory not packed well in
the box. And, even after reading all of their policies, and questioning
them, they don't clearly say if retail CPUs have a vendor warranty of 30
days or not. Retail memory seems to be fine with them.

Therefore, I bought my mainboard, memory, and CPU (all retail) elsewhere,
all with one year warranties, and it cost me ~$80 more. (I could have bought
the retail memory from them, but I paid more to get the 1 yr. warranty.)

Seeing many places showing the Zalman in a retail container, I assumed that
is all they existed. I wish I had noticed that many places spcifically say
'retail', and this place didn't. Regardless, an unsealed OEM box doesn't
give them the right to sell slightly used items as new; they should be 'open
box' items.

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

On Sun, 8 Aug 2004 09:24:31 +0200, "Frank" <schmidt@bth.de> wrote:

>Back! And off it goes. Zalman has excellent products. no scratches or
>anything. i use them over here in Germany and i´ve installed a few dozens.
>NO, i repeat NO one of theses ever had something you describe.
>
>Sent it back and get a new one
>
Wait a minute. If these scratches are small in size and number and
difficult to see, then installing the present HS with properly-applied
Arctic Silver 5 should work OK. I just read a review in "CPU"
magazine that described lapping both the processor die and the
heatsink with sandpaper up to a grit rating of 1000 and polishing and
that entire process only lowered operating temps under load by 3°C.
I'd return this product only if the scratching was very obvious.
Ron

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

On Sun, 8 Aug 2004 15:12:05 -0400, "QZ" <nothing> wrote:

>"wooducoodu" <wooducoodu@hotmail.com> wrote in message
>news:JuoRc.2149$Ow6.196759@newssvr28.news.prodigy.com...
>> get over it. if you have to look that hard to see a scratch it's not worth
>> fretting over.
>
>The scratchs can be seen even under indirect light.
>
>> have you ever looked at the bottom of the intel heatsink. it
>> looks like they finished that with about a 60 grit sandpaper.
>
>That is one reason the Intel heatsink can't compare to the Zalman.
>
>> also, you
>> realize the bottom of the zalman isn't a solid piece of metal. it's the
>> individual fins clamped very tight together then ground smooth, so you may
>> just be able to make out the lines of the fins.
>
>No, the scratchs are irregular lines.
>
>> if it bothers you that much
>> clean it up with a little metal polish.
>
>Can anyone else confirm that using metal polish is ok for the heatsink?
>Any specific type?
The "CPU Magazine" review in the September issue recommends either
Mothers Tear Away polish or NEVR-DULL. "Both of these products
consist of chemically treated, wadded fibers. Simply tear away a
2-inch piece and use it to polish the surface. To polish, you want to
work in circles -- not straight lines -- and it's OK to use a little
[force] at this point."
>

Ron

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

"Milleron" <millerdot90@SPAMlessosu.edu> wrote in message
news:m3bdh0ph7fv34sp2ekeqqhj7pqebdj87em@4ax.com...
> The "CPU Magazine" review in the September issue recommends either
> Mothers Tear Away polish or NEVR-DULL. "Both of these products
> consist of chemically treated, wadded fibers. Simply tear away a
> 2-inch piece and use it to polish the surface. To polish, you want to
> work in circles -- not straight lines -- and it's OK to use a little
> [force] at this point."

Thanks for the info. The CPU Magazine requires a sub. to read the entire
article. Do you have any more relevant excerpts?

I see both of the products on the web, but not at Home Depot's site. I was
hoping to stop at the local Home Depot and get one of them. Maybe a hardware
store will have it. I don't have a PC right now and time is of the essence.
Plus, shipping is more than product itself.

I guess micro surface scratches are inconsequential, maybe a fraction of a
degree difference, I don't know. Regardless, the principle of it bothers me.
I treat things carefully. The retail box has the HSF suspended in the air of
the plastic bubble, the others that have a plastic piece on the bottom have
to be the OEM. This OEM box had nothing protecting the bottom.

Also, I see the copper bands, that run through the middle of the aluminum
bottom, are not all the same, mostly whitish copper color, plus it has dust.
I hear to use 100% Isopropanol. But isn't 70% fine as long as it is left to
dry for a few minutes?

Does polishing alone remove micro scratches on an otherwise perfectly flat
surface?

If I get the polish, is the alcohol cleaning necessary afterwards?

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

"QZ" <nothing> writes:
> Also, I see the copper bands, that run through the middle of the aluminum
> bottom, are not all the same, mostly whitish copper color, plus it has dust.
> I hear to use 100% Isopropanol. But isn't 70% fine as long as it is left to
> dry for a few minutes?

That's "Rubbing" alcohol and the other 30% is mineral oil.

--
Forte International, P.O. Box 1412, Ridgecrest, CA 93556-1412
Ronald Cole <ronald@forte-intl.com> Phone: (760) 499-9142
President, CEO Fax: (760) 499-9152
My GPG fingerprint: C3AF 4BE9 BEA6 F1C2 B084 4A88 8851 E6C8 69E3 B00B

Archived from groups: alt.comp.periphs.mainboard.asus,alt.comp.hardware.pc-homebuilt (More info?)

I have one simple rule.

If it works 100% and has the backing of the Vendors warrantee, then I don't
care.

It used to worry me. Until I realised that the Vendor concerned was going
out of their way to record serial numbers to ensure that the warrantees that
they honoured were for products that they had sold. This meant that they had
to open some boxes. The degree of ease one gets when the vendor swaps
without argument (maybe testing) and always honours warratee is worth it.
Vendors need to learn from that - customers will go back for all of
eternity.

This is not the case here unfortunately, but the same principle applies. IE
does the scratch affect the product, and when you mount the heatsink are you
going to make many more much larger scratches on first go? The Zalman is not
the easiest HSF to fit.

Another example here is people that must buy the Retail product. I had one
customer who refused to take an OEM product (at much less than retail price)
because it did not come in a pretty box. I had told him prior to ordering
that at the price, it was OEM and what that meant, but he had to have the
box... (Brain dead f*******er - excuse me).

Only use pure isopropyl alcohol. The reason why it is used is a) no
residues, and b) it is rated to not dissolve the insulating materials used
in electronics - manufacturers test palstics and use appropriately rated
stuff to ensure you won't get a melt down.

- Tim



"QZ" <nothing> wrote in message news:10hd0tij509iue7@corp.supernews.com...
> "tooly" <rdh11@bellsouth.net> wrote in message
> news:Y2tRc.2013$un6.4@bignews6.bellsouth.net...
>> This is one reason why I purchase from newegg even when I might find
> better
>> bargains elsewhere.
>
> The ~$5 savings was not relevant to me. It was because of the *vendor*
> warranty of 1 yr. instead of 30 days.
>
>> They've really gained my trust now...and that is
>> value-added to the product I'm buying [which offsets any few dollars more
> I
>> might pay...which usually is pretty competitive anyway]. It's a shame in
> a
>> way, for I know there must be other reputable dealers on pricewatch...
>
> I don't even search pricewatch. I use resellerratings and start with the
> best.
>
>> but
>> they should observe NewEgg's total devotion to customer service,
> timeliness,
>> and 'above board' practices if they want to be competitive on the net.
>> TRUST is everything on the internet. Then you read a story like yours,
> and
>> it makes one 'recoil' from ever even looking elsewhere other than an
>> 'already' trusted vendor [for most of us, that's NewEgg].
>
> NewEgg has its flaws, I have read of them selling *retail* mainboards that
> were obviously installed. (They can do this because the box isn't sealed.)
> They have sent OEM CPUs that were installed. OEM Memory not packed well in
> the box. And, even after reading all of their policies, and questioning
> them, they don't clearly say if retail CPUs have a vendor warranty of 30
> days or not. Retail memory seems to be fine with them.