Problem with Printer

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I have a customer with Windows XP Pro. After installing this O.S. on a Compaq Presario Model 5103cl with a USB Printer, Compaq IJ650, I receive Printer failures. I have installed the Proper Drivers several times, yet when I Print, I get Printer Failure. If I Unplug then Plug the USB Cable into the Desktop, I get New Hardware Found Rarely. If I do get that message, the wizard says it can not find the Printer Drivers. I can not tell if I have a USB port problem or Printer problem.
Any suggestions????????????????

Thank You Very Much,

Gregory M. Salamone

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

CORRECTLY uninstall and then reinstall the printer:
http://www.coribright.com/Windows/Article%20One.htm
--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

"Greg Salamone" <gregsalamone@comcast.net> wrote in message
news:8E9F5D1A-BE75-4476-A71C-02CAB8DB49AE@microsoft.com...
> I have a customer with Windows XP Pro. After installing this O.S. on a
Compaq Presario Model 5103cl with a USB Printer, Compaq IJ650, I receive
Printer failures. I have installed the Proper Drivers several times, yet
when I Print, I get Printer Failure. If I Unplug then Plug the USB Cable
into the Desktop, I get New Hardware Found Rarely. If I do get that
message, the wizard says it can not find the Printer Drivers. I can not
tell if I have a USB port problem or Printer problem.
> Any suggestions????????????????
>
> Thank You Very Much,
>
> Gregory M. Salamone
>
>