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Gateway Solo 5300 ACPI startup issue

Last response: in Windows XP
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Anonymous
June 19, 2004 1:33:45 PM

Archived from groups: microsoft.public.windowsxp.general,microsoft.public.windowsxp.hardware (More info?)

Hello.

This one is either a flick of a switch or a re-install. I have a Gateway
solo 5300. I just updated the bios and now it won't start up (outside of
safe mode). It gets stuck at the rolling logo screen. From the boot log
(snipit below) it seems to start at the ACPI. I didn't intentionally change
anything. Can anyone give me a clue?

Also to make matter worse I can't find my media or codes for XPHE ( I do
have a receipt) Can I prove to Mr.Bill I paid my dues?

Service Pack 1 4 14 2004 19:13:16.500
Loaded driver \WINDOWS\system32\ntoskrnl.exe
Loaded driver \WINDOWS\system32\hal.dll
Loaded driver \WINDOWS\system32\KDCOM.DLL
Loaded driver \WINDOWS\system32\BOOTVID.dll
Loaded driver ACPI.sys
Loaded driver \WINDOWS\System32\DRIVERS\WMILIB.SYS
Loaded driver pci.sys
Loaded driver isapnp.sys
Loaded driver compbatt.sys
Loaded driver \WINDOWS\System32\DRIVERS\BATTC.SYS
Loaded driver intelide.sys
Loaded driver \WINDOWS\System32\DRIVERS\PCIIDEX.SYS
Loaded driver pcmcia.sys
Loaded driver MountMgr.sys
Loaded driver ftdisk.sys
Loaded driver ACPIEC.sys
Loaded driver \WINDOWS\System32\DRIVERS\OPRGHDLR.SYS
Loaded driver PartMgr.sys
Loaded driver VolSnap.sys
Loaded driver atapi.sys
Loaded driver disk.sys
Loaded driver \WINDOWS\System32\DRIVERS\CLASSPNP.SYS
Loaded driver Fastfat.sys
Loaded driver KSecDD.sys
Loaded driver NDIS.sys
Loaded driver Mup.sys
Loaded driver agp440.sys
Did not load driver Advanced Configuration and Power Interface (ACPI) PC
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (NetBEUI, Dial In)
Did not load driver WAN Miniport (NetBEUI, Dial In)
Did not load driver WAN Miniport (NetBEUI, Dial In)
Did not load driver WAN Miniport (NetBEUI, Dial Out)
Did not load driver WAN Miniport (NetBEUI, Dial Out)
Did not load driver WAN Miniport (NetBEUI, Dial Out)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Packet Scheduler Miniport
Did not load driver Direct Parallel
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
June 19, 2004 1:33:46 PM

Archived from groups: microsoft.public.windowsxp.general,microsoft.public.windowsxp.hardware (More info?)

Tim Marcinaik wrote:

> Hello.
>
> This one is either a flick of a switch or a re-install. I have a
> Gateway solo 5300. I just updated the bios and now it won't start up
> (outside of safe mode). It gets stuck at the rolling logo screen. From
> the boot log (snipit below) it seems to start at the ACPI. I didn't
> intentionally change anything. Can anyone give me a clue?
>
> Also to make matter worse I can't find my media or codes for XPHE ( I
> do have a receipt) Can I prove to Mr.Bill I paid my dues?
>

My guess is that your XP installation originally was a standard hal
install because your BIOS didn't support ACPI. Now that you've updated
your BIOS to one that is probably ACPI-compliant, perhaps the old
drivers no longer work. I would try:

1. Installing motherboard drivers that support the most recent BIOS from
the mftr.'s website (probably you'll have to get these from Gateway).

2. Repair install of XP - and yes, you'll need a cd. Here is a link for
replacing lost cd's when you have proof of purchase:

http://support.microsoft.com/default.aspx?scid=KB;en-us;326246 - How to
Replace Lost, Broken, or Missing Microsoft Software or Hardware

Here is a link to information about doing a Repair Install:

http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH,

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
June 19, 2004 7:43:41 PM

Archived from groups: microsoft.public.windowsxp.general,microsoft.public.windowsxp.hardware (More info?)

On Sat, 19 Jun 2004 09:33:45 -0500, "Tim Marcinaik"
<tjmarciniak@nospam.comcast.net> wrote:

In addition to what Malke said.....

Don't bother calling Microsoft to replace your lost product key and
CD. Your version of XP Home is an OEM version - you need to call
Gateway. Moooooooo!

>Hello.
>
>This one is either a flick of a switch or a re-install. I have a Gateway
>solo 5300. I just updated the bios and now it won't start up (outside of
>safe mode). It gets stuck at the rolling logo screen. From the boot log
>(snipit below) it seems to start at the ACPI. I didn't intentionally change
>anything. Can anyone give me a clue?
>
>Also to make matter worse I can't find my media or codes for XPHE ( I do
>have a receipt) Can I prove to Mr.Bill I paid my dues?
>
>Service Pack 1 4 14 2004 19:13:16.500
>Loaded driver \WINDOWS\system32\ntoskrnl.exe
>Loaded driver \WINDOWS\system32\hal.dll
>Loaded driver \WINDOWS\system32\KDCOM.DLL
>Loaded driver \WINDOWS\system32\BOOTVID.dll
>Loaded driver ACPI.sys
>Loaded driver \WINDOWS\System32\DRIVERS\WMILIB.SYS
>Loaded driver pci.sys
>Loaded driver isapnp.sys
>Loaded driver compbatt.sys
>Loaded driver \WINDOWS\System32\DRIVERS\BATTC.SYS
>Loaded driver intelide.sys
>Loaded driver \WINDOWS\System32\DRIVERS\PCIIDEX.SYS
>Loaded driver pcmcia.sys
>Loaded driver MountMgr.sys
>Loaded driver ftdisk.sys
>Loaded driver ACPIEC.sys
>Loaded driver \WINDOWS\System32\DRIVERS\OPRGHDLR.SYS
>Loaded driver PartMgr.sys
>Loaded driver VolSnap.sys
>Loaded driver atapi.sys
>Loaded driver disk.sys
>Loaded driver \WINDOWS\System32\DRIVERS\CLASSPNP.SYS
>Loaded driver Fastfat.sys
>Loaded driver KSecDD.sys
>Loaded driver NDIS.sys
>Loaded driver Mup.sys
>Loaded driver agp440.sys
>Did not load driver Advanced Configuration and Power Interface (ACPI) PC
>Did not load driver Audio Codecs
>Did not load driver Legacy Audio Drivers
>Did not load driver Media Control Devices
>Did not load driver Legacy Video Capture Devices
>Did not load driver Video Codecs
>Did not load driver WAN Miniport (L2TP)
>Did not load driver WAN Miniport (IP)
>Did not load driver WAN Miniport (NetBEUI, Dial In)
>Did not load driver WAN Miniport (NetBEUI, Dial In)
>Did not load driver WAN Miniport (NetBEUI, Dial In)
>Did not load driver WAN Miniport (NetBEUI, Dial Out)
>Did not load driver WAN Miniport (NetBEUI, Dial Out)
>Did not load driver WAN Miniport (NetBEUI, Dial Out)
>Did not load driver WAN Miniport (PPPOE)
>Did not load driver WAN Miniport (PPTP)
>Did not load driver Packet Scheduler Miniport
>Did not load driver Packet Scheduler Miniport
>Did not load driver Packet Scheduler Miniport
>Did not load driver Direct Parallel
>Did not load driver Audio Codecs
>Did not load driver Legacy Audio Drivers
>Did not load driver Media Control Devices
>Did not load driver Legacy Video Capture Devices
>Did not load driver Video Codecs
>Did not load driver WAN Miniport (L2TP)
>Did not load driver WAN Miniport (IP)
>
June 19, 2004 7:43:42 PM

Archived from groups: microsoft.public.windowsxp.general,microsoft.public.windowsxp.hardware (More info?)

CS wrote:

> On Sat, 19 Jun 2004 09:33:45 -0500, "Tim Marcinaik"
> <tjmarciniak@nospam.comcast.net> wrote:
>
> In addition to what Malke said.....
>
> Don't bother calling Microsoft to replace your lost product key and
> CD. Your version of XP Home is an OEM version - you need to call
> Gateway. Moooooooo!
>
>>Hello.
>>
>>This one is either a flick of a switch or a re-install. I have a
>>Gateway solo 5300. I just updated the bios and now it won't start up
>>(outside of safe mode). It gets stuck at the rolling logo screen. From
>>the boot log (snipit below) it seems to start at the ACPI. I didn't
>>intentionally change anything. Can anyone give me a clue?
>>
>>Also to make matter worse I can't find my media or codes for XPHE ( I
>>do have a receipt) Can I prove to Mr.Bill I paid my dues?
>>

Good catch about the OEM cd, CS. Gateway still supplies Restore disks
(or whatever they call them), so yes, the OP will have to contact
Gateway unless he upgraded to XP with a retail version.

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
!