Need MVP Help with Scanner

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I posted a problem with installing a scanner 7/1 at 8:40AM and have received
no responses to date. This is a plea for an MVP to please responsd.

Incidentally, I've found that if I plug the scanner into the computer with
no driver installed, it is recognized as an "unknown device" just like when
I plug it in when called for by the driver installation program.

Thanks in advance.

John

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Please post back with the specific make and model number
of your scanner. Then we will something to work with.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------------------------------------------

"John Williams" <john@nospamplease.com> wrote in message:
news:EuyFc.23896$bs4.18088@newsread3.news.atl.earthlink.net...

|I posted a problem with installing a scanner 7/1 at 8:40AM and have received
| no responses to date. This is a plea for an MVP to please responsd.
|
| Incidentally, I've found that if I plug the scanner into the computer with
| no driver installed, it is recognized as an "unknown device" just like when
| I plug it in when called for by the driver installation program.
|
| Thanks in advance.
|
| John
|
|

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Looks like most of us missed that email <G>

--
Larry Samuels MS-MVP (Windows-Shell/User)
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
"Jupiter Jones [MVP]" <jones_jupiter@hotnomail.com> wrote in message
news:urq2oNSYEHA.3988@tk2msftngp13.phx.gbl...
> Tricia;
> No one told me or Carey apparently!
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar/
>
>
> "Tricia" <tricialal2000@yahoo.co.uk> wrote in message > This is the
> weekend all the MVP's are not available until 9:am on Monday
>> morning
>
>

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Yes, I certainly did too! Perhaps we should just return on Tuesday and
leave everyone helpless! On the other hand, I do remember posting about 50+
times on Christmas Day, so perhaps I'm exempt from days off.
--
Cari
MS-MVP Windows Technologies - Printing/Imaging/Hardware
www.coribright.com

"Larry Samuels" <larry@mvps.org> wrote in message
news:u2mkOZSYEHA.3664@TK2MSFTNGP12.phx.gbl...
> Looks like most of us missed that email <G>
>
> --
> Larry Samuels MS-MVP (Windows-Shell/User)
> Associate Expert
> Expert Zone - www.microsoft.com/windowsxp/expertzone
> Unofficial FAQ for Windows Server 2003 at
> http://pelos.us/SERVER.htm
> "Jupiter Jones [MVP]" <jones_jupiter@hotnomail.com> wrote in message
> news:urq2oNSYEHA.3988@tk2msftngp13.phx.gbl...
>> Tricia;
>> No one told me or Carey apparently!
>>
>> --
>> Jupiter Jones [MVP]
>> http://www3.telus.net/dandemar/
>>
>>
>> "Tricia" <tricialal2000@yahoo.co.uk> wrote in message > This is the
>> weekend all the MVP's are not available until 9:am on Monday
>>> morning
>>
>>
>
>

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Typical....

You wait for ages for an MVP, then 3 turn up at once ;o)

Pete
-----------
> and "Cari (MS-MVP)"
> Yes, I certainly did too! Perhaps we should just return on Tuesday and
> leave everyone helpless! On the other hand, I do remember posting about
50+
> times on Christmas Day, so perhaps I'm exempt from days off.
> --
> Cari
> MS-MVP Windows Technologies - Printing/Imaging/Hardware
> www.coribright.com
>
>and "Larry Samuels"
> > Looks like most of us missed that email <G>
> >
> > --
> > Larry Samuels MS-MVP (Windows-Shell/User)
> > Associate Expert
> > Expert Zone - www.microsoft.com/windowsxp/expertzone
> > Unofficial FAQ for Windows Server 2003 at
> > http://pelos.us/SERVER.htm
>
> "Jupiter Jones [MVP]" replied
> >> Tricia;
> >> No one told me or Carey apparently!
> >>
> >> --
> >> Jupiter Jones [MVP]
> >> http://www3.telus.net/dandemar/
> >>
> >>
> >> "Tricia" posited
> This is the
> >> weekend all the MVP's are not available until 9:am on Monday
> >>> morning
> >>
> >>
> >
> >
>
>

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Did so every time.

Boy, was excited to get 9 replies to my post until I read them and found 7
didn't address my problem.
"Cari (MS-MVP)" <Newsgroups1@coribright.com> wrote in message
newsV$1YATYEHA.556@tk2msftngp13.phx.gbl...
> Install the driver software BEFORE connecting the scanner to the PC!
> --
> Cari
> MS-MVP Windows Technologies - Printing/Imaging/Hardware
> www.coribright.com
>
> "John Williams" <john@nospamplease.com> wrote in message
> news:EuyFc.23896$bs4.18088@newsread3.news.atl.earthlink.net...
> >I posted a problem with installing a scanner 7/1 at 8:40AM and have
> >received
> > no responses to date. This is a plea for an MVP to please responsd.
> >
> > Incidentally, I've found that if I plug the scanner into the computer
with
> > no driver installed, it is recognized as an "unknown device" just like
> > when
> > I plug it in when called for by the driver installation program.
> >
> > Thanks in advance.
> >
> > John
> >
> >
>
>

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Physically disconnect your scanner from your PC, uninstall it's software,
then download and reinstall the software.

Driver Download
http://www.scanner-drivers.com/drivers/119/119099.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

----------------------------------------------------------------------------------------

"John Williams" <john@nospamplease.com> wrote in message:
news:4ZVFc.384$sD4.380@newsread3.news.atl.earthlink.net...

| Memorex 6142U with driver software downloaded.
|
| I had this working once and scanned a few items successfully but clobbered
| things trying to use TextBridge, a program on the Memorex disk. So, I know
| the driver should load and recognize the scanner.
| ----------------------------------------------------------------------------

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

John;
Uninstall the driver as much as you can and disconnect the scanner.

Start/Run
Type "regedit" ENTER
Navigate to HKEY Local Machine\System\CurrentControlSet\Enum\USB
Under USB there will be one or more "Vid_****&pid_****"
Open them up one at a time until you find the one for your scanner.
Then delete that Vid key under USB

Following this should be safe but back-up the registry just in case:
http://support.microsoft.com/?kbid=322756

Try installing the scanner on another computer.
Otherwise contact the scanner manufacturer, something may be wrong
with the scanner.


--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"John Williams" <john@nospamplease.com> wrote in message
news:EuyFc.23896$bs4.18088@newsread3.news.atl.earthlink.net...
> I posted a problem with installing a scanner 7/1 at 8:40AM and have
received
> no responses to date. This is a plea for an MVP to please responsd.
>
> Incidentally, I've found that if I plug the scanner into the
computer with
> no driver installed, it is recognized as an "unknown device" just
like when
> I plug it in when called for by the driver installation program.
>
> Thanks in advance.
>
> John
>
>

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanx for the suggestions, Nathan. Unfortunately, they didn't work.

Thanks muchly,

John
"Nathan McNulty" <525676@betaweb.com> wrote in message
news:%23A$N6dyYEHA.3804@TK2MSFTNGP10.phx.gbl...
> I have a Microtek scanner that required booting into Safe Mode and
> installing the latest software to properly update the TWAIN drivers.
> Try doing this. Uninstall the software with the scanner disconnected.
> Boot into Safe Mode, install the drivers again, REBOOT, then once
> Windows is loaded, plug in your scanner and see if that helped. Also,
> installing the latest driver may not be the answer, try the software
> that came with it if the new drivers don't work. Just repeat the above
> steps and install with the original if the first try doesn't work.
>
> Nathan McNulty
>
> John Williams wrote:
>
> > I've done what you suggest many times. I suspect some switch or
registry
> > entry is not being reset properly. If so, I need help from someone who
has
> > a deep understanding of drivers and their installation. Can you steer
me
> > towards a source of such knowledge? (Perhaps another MVP)
> >
> > Thanx.
> >
> > John
> > "Carey Frisch [MVP]" <mrxp2004@nospamyahoo.com> wrote in message
> > newsG$D4JfYEHA.996@TK2MSFTNGP12.phx.gbl...
> >
> >>Physically disconnect your scanner from your PC, uninstall it's
software,
> >>then download and reinstall the software.
> >>
> >>Driver Download
> >>http://www.scanner-drivers.com/drivers/119/119099.htm
> >>
> >>--
> >>Carey Frisch
> >>Microsoft MVP
> >>Windows XP - Shell/User
> >>
> >>Be Smart! Protect your PC!
> >>http://www.microsoft.com/security/protect/
> >>
>
>>--------------------------------------------------------------------------
> >
> > --------------
> >
> >>"John Williams" <john@nospamplease.com> wrote in message:
> >> news:4ZVFc.384$sD4.380@newsread3.news.atl.earthlink.net...
> >>
> >>| Memorex 6142U with driver software downloaded.
> >>|
> >>| I had this working once and scanned a few items successfully but
> >
> > clobbered
> >
> >>| things trying to use TextBridge, a program on the Memorex disk. So, I
> >
> > know
> >
> >>| the driver should load and recognize the scanner.
> >>
> >
> >
| --------------------------------------------------------------------------
> > --
> >
> >
> >

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Nothing appears in Scanners and Cameras. Both the downloaded and CD
"drivers" are ".exe programs" rather than the actual drivers. When I run
either, some files load and the program stops and says "plug in the scanner
now", which I do. After loading, I check device manager and find an
"Unknown device" entry has been added to "USB Sereal Bus Controllers" and,
when I check properties for this unknown device it says, "no drivers are
installed for this device". Then, if I open Photo Suite III and try to set
up to scan, one Twain device is listed - "Scan Manager". Then, if I select
it and try to scan, I get a "scanner not found" error message.

If I unplug the scanner, the "unknown device" entry is removed and, if I
uninstall the program, "Scan Manager" no longer appears in the Twain device
list in Photo Suite.

Please note that I had the scanner working once. When it was working, I had
a second choice in the Twain list. Whatever it was, I took it to be for the
scanner, selected it and scanning was fine. I bombed things executing a
Text Bridge program and choosing a scan type from a list presented which I
probably shouldn't have. Also, it's a USB 1 port.

As for chipset drivers, since the thing worked once, are they apt to have
been impacted? Also, I don't know how to install chipset drivers anyway.

As for trying it on another computer, I have a working-fine scanner on my
Win98 desktop and really don't want to chance messing that up.

Yes, I could do a clean install. But, if it comes down to that, I may just
forget about installing a scanner on my laptop.

Thanx again for your help, Nathan.

John Williams
----------------------------------------------------------------------------
-----

"Nathan McNulty" <525676@betaweb.com> wrote in message
newsfcnPK7YEHA.3112@TK2MSFTNGP09.phx.gbl...
> OK, here comes a series of questions
>
> 1. Does the scanner even show up? Go to Control Panel, then to Scanners
> and Cameras. Now try to Add Device. Use the drivers from the CD.
> 2. Is this scanner USB 2.0? Have you tried installing your latest
> chipset drivers to make sure the motherboard is functioning proplery?
> 3. Have you tried installing this scanner on a different computer and
> gotten it to work since you've encountered problems?
> 4. If it works on other computers, you may want to consider a clean
> install of Windows (meaning format the harddrive, and reinstall
> Windows). If you chose to do this, make a good backup of your data (I
> always forget).
>
> Also, try Start-Run-devmgmt.msc and see if you can find the device in
> there or if maybe it is showing up with an error.
>
> Nathan McNulty
>
> John Williams wrote:
>
> > Thanx for the suggestions, Nathan. Unfortunately, they didn't work.
> >
> > Thanks muchly,
> >
> > John
> > "Nathan McNulty" <525676@betaweb.com> wrote in message
> > news:%23A$N6dyYEHA.3804@TK2MSFTNGP10.phx.gbl...
> >
> >>I have a Microtek scanner that required booting into Safe Mode and
> >>installing the latest software to properly update the TWAIN drivers.
> >>Try doing this. Uninstall the software with the scanner disconnected.
> >>Boot into Safe Mode, install the drivers again, REBOOT, then once
> >>Windows is loaded, plug in your scanner and see if that helped. Also,
> >>installing the latest driver may not be the answer, try the software
> >>that came with it if the new drivers don't work. Just repeat the above
> >>steps and install with the original if the first try doesn't work.
> >>
> >>Nathan McNulty
> >>
> >>John Williams wrote:
> >>
> >>
> >>>I've done what you suggest many times. I suspect some switch or
> >
> > registry
> >
> >>>entry is not being reset properly. If so, I need help from someone who
> >
> > has
> >
> >>>a deep understanding of drivers and their installation. Can you steer
> >
> > me
> >
> >>>towards a source of such knowledge? (Perhaps another MVP)
> >>>
> >>>Thanx.
> >>>
> >>>John
> >>>"Carey Frisch [MVP]" <mrxp2004@nospamyahoo.com> wrote in message
> >>>newsG$D4JfYEHA.996@TK2MSFTNGP12.phx.gbl...
> >>>
> >>>
> >>>>Physically disconnect your scanner from your PC, uninstall it's
> >
> > software,
> >
> >>>>then download and reinstall the software.
> >>>>
> >>>>Driver Download
> >>>>http://www.scanner-drivers.com/drivers/119/119099.htm
> >>>>
> >>>>--
> >>>>Carey Frisch
> >>>>Microsoft MVP
> >>>>Windows XP - Shell/User
> >>>>
> >>>>Be Smart! Protect your PC!
> >>>>http://www.microsoft.com/security/protect/
> >>>>
> >>
>
>>>-------------------------------------------------------------------------
-
> >>>
> >>>--------------
> >>>
> >>>
> >>>>"John Williams" <john@nospamplease.com> wrote in message:
> >>>>news:4ZVFc.384$sD4.380@newsread3.news.atl.earthlink.net...
> >>>>
> >>>>| Memorex 6142U with driver software downloaded.
> >>>>|
> >>>>| I had this working once and scanned a few items successfully but
> >>>
> >>>clobbered
> >>>
> >>>
> >>>>| things trying to use TextBridge, a program on the Memorex disk. So,
I
> >>>
> >>>know
> >>>
> >>>
> >>>>| the driver should load and recognize the scanner.
> >>>>
> >>>
> >>>
> >
| --------------------------------------------------------------------------
> >
> >>>--
> >>>
> >>>
> >>>
> >
> >
> >

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

John;
I think the manufacturer and /or their support forums are your next
stop.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"John Williams" <John@NoSpamPlease.com> wrote in message
newsfSGc.4966$sD4.981@newsread3.news.atl.earthlink.net...
> I tried this with no success. When the scanner is installed as an
unknown
> device with no drivers, there is a "Vid_****&pid_****" entry for it.
When I
> tried to delete it, the computer wouldn't let me. But, when I
uninstalled
> the program using add/delete, the entry went away.
>
> Thanx for trying to help.
>
> John Williams
> -------------------------------------------------
> "Jupiter Jones [MVP]" <jones_jupiter@hotnomail.com> wrote in message
> news:udEFtPtYEHA.3988@tk2msftngp13.phx.gbl...
> > John;
> > Uninstall the driver as much as you can and disconnect the
scanner.
> >
> > Start/Run
> > Type "regedit" ENTER
> > Navigate to HKEY Local Machine\System\CurrentControlSet\Enum\USB
> > Under USB there will be one or more "Vid_****&pid_****"
> > Open them up one at a time until you find the one for your
scanner.
> > Then delete that Vid key under USB
> >
> > Following this should be safe but back-up the registry just in
case:
> > http://support.microsoft.com/?kbid=322756
> >
> > Try installing the scanner on another computer.
> > Otherwise contact the scanner manufacturer, something may be wrong
> > with the scanner.
> >
> >
> > --
> > Jupiter Jones [MVP]
> > http://www3.telus.net/dandemar/
> >
> >
> > "John Williams" <john@nospamplease.com> wrote in message
> > news:EuyFc.23896$bs4.18088@newsread3.news.atl.earthlink.net...
> > > I posted a problem with installing a scanner 7/1 at 8:40AM and
have
> > received
> > > no responses to date. This is a plea for an MVP to please
responsd.
> > >
> > > Incidentally, I've found that if I plug the scanner into the
> > computer with
> > > no driver installed, it is recognized as an "unknown device"
just
> > like when
> > > I plug it in when called for by the driver installation program.
> > >
> > > Thanks in advance.
> > >
> > > John
> > >
> > >
> >
> >
>
>