Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
----- Original Message -----
From: Paul B.
> > > > I recently purchased an external hard drive, IOGear ION
> > > > 250GB, Model No. GHD135C250. My Toshiba Satellite
> > > > (laptop) 1905-S301 running XP Home will not detect it. I
> > > > plug it in, and nothing happens. I ran through all of the
> > > > USB hardware troubleshooting steps for XP.
> > > >
> > > > The USB 1.1 port works, as evidenced by the computer
> > > > detecting other devices and by the device manager not
> > > > finding any problems with the BUS or the device.
> > > >
> > > > I also tried plugging it in through my ILink port by using
> > > > a Firewire-ILink plug--to no avail.
> > > >
> > > > I called IOGear, and they're not much help. They said the
> > > > drive was probably defective--I returned it, received a
> > > > new one, and the new one doesn't work either.
> > > >
> > > > Does anyone have any ideas?
> > > >
> > > > (IOGear does not have any drivers for XP for this drive,
> > > > only 98SE, which will not install on XP)
> > > >
> > > > Paul
>
> "Paul B." <Paul B.@discussions.microsoft.com> wrote in message
> news:FD544953-2E53-47DB-BB3D-8FA6D51E6AA1@microsoft.com...
> > So there's no way to do this with my current drive? Someone suggested
> that the problem might be that my computer might have problems detecting a
> drive of this size, and to partition it with Partition Magic. The problem
> is that I already have Partition Commander, which doesn't recognize the
> drive's existance. So I have some doubts about the success of Partition
> Magic.
> >
> > Thanks!
> >
> > Paul
> Paul:
>
> My comments pertain to the USB connectivity of the IOGEAR external hard
> drive. I've had virtually no experience using Firewire.
> 1. I assume you've installed SP1 as well as all MS critical updates..
> 2. Ensure that the on-off switch on the external drive is ON during the
time
> it's connected to the computer. I mention this because more than one user
> has had a problem with these devices because he or she didn't power up
their
> external drive while it was connected to their computer.
> 3. Your USB connection is plugged directly into your laptop's USB port and
> not into a USB hub. There's been more than one case where an external hard
> drive was inoperable when connected through a hub.
> 4. Ordinarily, no drivers are needed in XP when using a USB external
drive,
> however, when computers that use proprietary equipment are involved, such
as
> your Toshiba laptop, should you run into a problem it's always wise to
> contact the manufacturer to ascertain whether any special drivers and/or
> firmware may be necessary.
> 5. When you say "... XP Home will not detect it. I plug it in, and
nothing
> happens". You mean by this that the external drive is not shown in My
> Computer/Windows Explorer and that you can't access it in order to copy
> files from your fixed internal drive to the external drive -- is that
> correct?
> 6. Access XP's Disk Management utility -- Start | Control Panel |
> Administrative Tools | Computer Management | Disk Management. Is there any
> reference to your EHD displayed here? If so, describe in detail.
> 7. After (hopefully!) you get your IOGEAR EHD up & running, consider the
> possibility of upgrading your Toshiba laptop from USB 1.1 to USB 2.0. The
> speed differential (in favor of USB 2.0, of course) is enormous and you
will
> never regret having that capability. But I don't know if it's economically
> feasible to do so, or whether it's even a viable option with your Toshiba
> laptop. Check with Toshiba.
>
> Art
>
RESPONSE FROM PAUL:
Art,
Thanks for your helpful suggestions--I'll try to respond as well as you
questioned!
1. Service Pack 1 and all of the critical updates have been installed, but
I'm not sure about SP1a--would that matter?
2. The drive is on.
3. It's plugged in directly to the port--also with the firewire/ilink, it's
plugged directly into the port. Neither works.
4. The manufacturer keeps telling me that my drive is defective, and says
that it should be working--there are no drivers for it. They're sending me
another (the third!).
5. The drive does not show up anywhere, under Manage, My Computer, under
the Device Manager, and no little window bubble pops out of the task bar
telling me about my wonderful new hardware that is detected. Likewise, when
I try to "Add New Hardware" nothing happens.
Hopefully you have some other ideas, I'm starting to lose all patience and
hope.
Paul
Paul:
Re: 1. No, there's no substantive difference between the two versions of the
Service Pack that would affect your external hard drive.
2. OK
3. OK
4. It's nearly beyond belief that two external hard drives could both
be defective, especially ones from IOGEAR who have an excellent reputation
for turning out quality products. Have you tried a different USB 2.0 cable
other than the one that came with your external hard drive? A long shot
since I assume you used at least two different cables, but worth a try.
5. Do you have or can you gain access to another computer to connect
the problem external drive to see if it works?
You indicated that your laptop's USB 1.1 port works "as evidenced
by the computer detecting other devices...". What "devices" are you
referring to? Jump (flash) drive(s)?, digital camera USB connections?
another external hard drive? There's no question in your mind that your USB
1.1 port is problem-free, right?
The only other thing I can recommend at this time is to contact Toshiba to
see if they can shed any light on your problem.
BTW, whether your laptop, i.e., the motherboard's BIOS, can or cannot detect
large capacity drives (greater than 137 GB) would have no bearing on your
problem.
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