Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
Goto
http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch
That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))
Basically, the reg file from above carries out the steps displayed at this
website
CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553
CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
(It'll fix code 41 errors too as per the contents of the last kb article)
--
Jason Tsang - Microsoft MVP
Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx
"Sang" <r3cogniz3@hotmail.com> wrote in message
news:38bd01c47241$ff53a8d0$a401280a@phx.gbl...
> what do i do this the error msg on my cdrom:
> Windows cannot start this hardware device because its
> configuration information (in the registry) is incomplete
> or damaged. (Code 19)
>
> and when i try to run troubleshoot nothing comes up
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