Sign in with
Sign up | Sign in
Your question

Support from asus? (a bit long)

Last response: in Motherboards
Share
Anonymous
a b V Motherboard
January 11, 2005 12:59:19 AM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
up and running, I started having problems. Lock-ups, various crashes
and such. Finally it crashed hard.
Well, I started over. This time I couldn't finish the XP install.
Each time at the end of formatting the drive, it would tell me that
the drive was corrupt.
Good enough, I tried a different hd. Same problem. And I was able to
format and install the original hd on a different system. Conclusion,
it wasn't the harddrive.
A search of the internet hinted at a possible memory problem.
Specifically the dual-channel mode. Well, I pulled one of the sticks
and every thing worked properly. I've since tested this with a more
powerful power supply, and I even sent the memory back to Kingston
to have it tested. (oh, was able to test it myself with memtest and
it ran for 48hours with no errors) I even tried a different video
card. (that is the only add-in card in the system.)
The only thing that hasn't been changed is the motherboard.
I contacted Asus and they gave me a couple of bios settings to try
which didn't help.
I asked Asus to send me a new motherboard (I offered to provide a
credit card for them to charge against till I could get the old one
back)
Since then inspite of 4 follow-up email, I've heard nothing. This has
been several weeks.
I've been reading the advice here and have gotten a couple of new
ideas. (disable legacy usb; install one stick, get it's settings, add
the second stick and set them manually)
But I would still like to know how to get some response from Asus.
Anyone know how?

thanks,
Robert Megee

More about : support asus bit long

January 11, 2005 9:05:42 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Happy NY George.

People often come here and have a moan that asus support is not what it
should be and get many responses.

Often also people come up with the analogy that they expect support just as
they would from Ford or many other large companies...

There are failings in these analogies. An issue with a motherboard is like
an issue with the engine in a car. Ordinary consumers are on their own if
they want to build a hot rod and replace the stock engine or add a
supercharger.

Invariably, people such as youself are told that if they come here with an
open mind, detail the problem / history / symptoms and hardware they may
well solve their issue.

That is my advice: Start again with the details, and don't bother asus -
they get spammed hugely. You might have to RMA, but if you work through
things systematically, you are more likely to sail straight through. There
are few motherboard manufacturers that can afford the staff to provide the
level of service you and others want - those that do include the cost for
the service in the product & that is why asus (and others) produce high
quality products at *competitive* prices. You can always pay more next time.

Granted, there are times when some motherboards are a lot more difficult to
stabalise than others, but then that is a really big story.


"Robert Megee" <rmegee2@comcast.net> wrote in message
news:kai6u05srhc7u0tllbk044hc9f15tlpd7o@4ax.com...
> My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
> hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
> of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
> up and running, I started having problems. Lock-ups, various crashes
> and such. Finally it crashed hard.
> Well, I started over. This time I couldn't finish the XP install.
> Each time at the end of formatting the drive, it would tell me that
> the drive was corrupt.
> Good enough, I tried a different hd. Same problem. And I was able to
> format and install the original hd on a different system. Conclusion,
> it wasn't the harddrive.
> A search of the internet hinted at a possible memory problem.
> Specifically the dual-channel mode. Well, I pulled one of the sticks
> and every thing worked properly. I've since tested this with a more
> powerful power supply, and I even sent the memory back to Kingston
> to have it tested. (oh, was able to test it myself with memtest and
> it ran for 48hours with no errors) I even tried a different video
> card. (that is the only add-in card in the system.)
> The only thing that hasn't been changed is the motherboard.
> I contacted Asus and they gave me a couple of bios settings to try
> which didn't help.
> I asked Asus to send me a new motherboard (I offered to provide a
> credit card for them to charge against till I could get the old one
> back)
> Since then inspite of 4 follow-up email, I've heard nothing. This has
> been several weeks.
> I've been reading the advice here and have gotten a couple of new
> ideas. (disable legacy usb; install one stick, get it's settings, add
> the second stick and set them manually)
> But I would still like to know how to get some response from Asus.
> Anyone know how?
>
> thanks,
> Robert Megee
>
Anonymous
a b V Motherboard
January 11, 2005 9:05:43 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

>There are failings in these analogies. An issue with a motherboard is like
>an issue with the engine in a car. Ordinary consumers are on their own if
>they want to build a hot rod and replace the stock engine or add a
>supercharger.
To comment on your analogy, if this were the engine in a car it is
stock. If it had a problem that happened during the warrantee period,
yes I would expect the manufacturer to change out the engine. And
they would.
>That is my advice: Start again with the details, and don't bother asus -
>they get spammed hugely. You might have to RMA, but if you work through
>things systematically, you are more likely to sail straight through. There
>are few motherboard manufacturers that can afford the staff to provide the
>level of service you and others want - those that do include the cost for
>the service in the product & that is why asus (and others) produce high
>quality products at *competitive* prices. You can always pay more next time.
I've proven that the problem has to be with the motherboard. Maybe a
setting but Asus has tried to help with that. I'm only asking them to
honor their warrantee. Don't kid yourself. Asus is in business to
make money. They need to be subject to the same quality requirements
for their products as any other company.
Both the possible fixes that I have picked-up from reading this forum
deal with a setting for the motherboard. Asus support has volumes of
data about my system and should have recommended these possibilities
if they are viable. I assume that cutting legacy usb support means
that it won't work for usb 1.0. Well, that eliminates my digital
camera. I'm willing to try this to see if it's a solution but it
shouldn't be necessary. Actually Asus seems to be one of the more
expensive motherboards that I've been exposed to. Various review labs
have recommended it as one of the best is why I've used them. Do you
know of a motherboard that is better even if more expensive? Like the
good scientist that I am, I will continue to examine the possibilities
as to the cause of this problem.

Robert

Robert
Related resources
Anonymous
a b V Motherboard
January 11, 2005 9:05:44 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Robert Megee wrote:

>>There are failings in these analogies. An issue with a motherboard is like
>>an issue with the engine in a car. Ordinary consumers are on their own if
>>they want to build a hot rod and replace the stock engine or add a
>>supercharger.
>
> To comment on your analogy, if this were the engine in a car it is
> stock. If it had a problem that happened during the warrantee period,
> yes I would expect the manufacturer to change out the engine. And
> they would.
>
>>That is my advice: Start again with the details, and don't bother asus -
>>they get spammed hugely. You might have to RMA, but if you work through
>>things systematically, you are more likely to sail straight through. There
>>are few motherboard manufacturers that can afford the staff to provide the
>>level of service you and others want - those that do include the cost for
>>the service in the product & that is why asus (and others) produce high
>>quality products at *competitive* prices. You can always pay more next time.
>
> I've proven that the problem has to be with the motherboard. Maybe a
> setting but Asus has tried to help with that. I'm only asking them to
> honor their warrantee. Don't kid yourself. Asus is in business to
> make money. They need to be subject to the same quality requirements
> for their products as any other company.
> Both the possible fixes that I have picked-up from reading this forum
> deal with a setting for the motherboard. Asus support has volumes of
> data about my system and should have recommended these possibilities
> if they are viable. I assume that cutting legacy usb support means
> that it won't work for usb 1.0. Well, that eliminates my digital
> camera. I'm willing to try this to see if it's a solution but it
> shouldn't be necessary. Actually Asus seems to be one of the more
> expensive motherboards that I've been exposed to. Various review labs
> have recommended it as one of the best is why I've used them. Do you
> know of a motherboard that is better even if more expensive? Like the
> good scientist that I am, I will continue to examine the possibilities
> as to the cause of this problem.
>
> Robert
>
> Robert
>

First, the P4C does support USB 1.0; at least my old CF reader works on
my P4C800ED. And, USB 2.0 is defined to be backward compatible. Getting
drivers for specific USB widgets is another story.

Second, in many cases, ASUS is not the vendor from whom you purchased the
board, but merely the manufacturer. If that is your case, you should
pursue warranty issues with the actual seller of the board (e.g., your
local computer store).
--
Cheers, Bob
Anonymous
a b V Motherboard
January 11, 2005 9:52:20 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

My main system is a P4C800-E DLX, a second one is P4C800 plain.

I must say that the P4C800-E DLX is more stable than the P4C800 plain.

Since yours has the Delux there, probably it is better than the plain one.

However, except for some weird things like failing to detect some LAN card
in Linux, using the P4C800 plain is still good with Windows 2000 and XP.

If you have problems, please look at the video card, RAM or Power supply
(PSU).
The PSU may give you problems that you never think of and you may think
other
components are the culprit.

Testing with a new and good PSU to see what happens. Or do a fresh install
of XP.
That will tell you a lot about what may happen.

Having an unstable system is not a reason to pour all your blame on Asus.

Good luck



---------
"Robert Megee" <rmegee2@comcast.net> wrote in message
news:kai6u05srhc7u0tllbk044hc9f15tlpd7o@4ax.com...
> My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
> hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
> of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
> up and running, I started having problems. Lock-ups, various crashes
> and such. Finally it crashed hard.
> Well, I started over. This time I couldn't finish the XP install.
> Each time at the end of formatting the drive, it would tell me that
> the drive was corrupt.
> Good enough, I tried a different hd. Same problem. And I was able to
> format and install the original hd on a different system. Conclusion,
> it wasn't the harddrive.
> A search of the internet hinted at a possible memory problem.
> Specifically the dual-channel mode. Well, I pulled one of the sticks
> and every thing worked properly. I've since tested this with a more
> powerful power supply, and I even sent the memory back to Kingston
> to have it tested. (oh, was able to test it myself with memtest and
> it ran for 48hours with no errors) I even tried a different video
> card. (that is the only add-in card in the system.)
> The only thing that hasn't been changed is the motherboard.
> I contacted Asus and they gave me a couple of bios settings to try
> which didn't help.
> I asked Asus to send me a new motherboard (I offered to provide a
> credit card for them to charge against till I could get the old one
> back)
> Since then inspite of 4 follow-up email, I've heard nothing. This has
> been several weeks.
> I've been reading the advice here and have gotten a couple of new
> ideas. (disable legacy usb; install one stick, get it's settings, add
> the second stick and set them manually)
> But I would still like to know how to get some response from Asus.
> Anyone know how?
>
> thanks,
> Robert Megee
>
Anonymous
a b V Motherboard
January 11, 2005 9:52:21 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

My cable provider just switched to giganews so this it the first time
I've seen this newsgroup. One thing I try to find out is what is a
groups policy on top vs bottom posting.
I've switched out the PSU, the video cards, the harddrive, and the
memory. (I had the second set tested by kingston to make sure it
should work) The only thing left is the motherboard. I've taken each
of the other items and put them in a different system and they all
worked properly. With only one of the sticks installed, everything
works well.
This was my second motherboard the first one was DOA. Wouldn't
boot. Not even a beep. So I do know that they have an rta policy.
My reference to disabling legacy USB was from a posting that said
this fixed his dual-channel memory problem. It is easy enough to try.
I have been in contact with Asus and even have a trouble report open
with them. But after I tried their suggestion of changes to a couple
of bios sessions, I haven't been able to get them to respond to my
email. I even tried entering a new trouble ticket but no response.
This is just not right. When it comes time to upgrade my 4 other
systems, I'll think twice before I'll use Asus.

Robert

On Tue, 11 Jan 2005 18:52:20 +0900, "lakesnow" <asleep@night.com>
wrote:

>My main system is a P4C800-E DLX, a second one is P4C800 plain.
>
>I must say that the P4C800-E DLX is more stable than the P4C800 plain.
>
>Since yours has the Delux there, probably it is better than the plain one.
>
>However, except for some weird things like failing to detect some LAN card
>in Linux, using the P4C800 plain is still good with Windows 2000 and XP.
>
>If you have problems, please look at the video card, RAM or Power supply
>(PSU).
>The PSU may give you problems that you never think of and you may think
>other
>components are the culprit.
>
>Testing with a new and good PSU to see what happens. Or do a fresh install
>of XP.
>That will tell you a lot about what may happen.
>
>Having an unstable system is not a reason to pour all your blame on Asus.
>
>Good luck
>
>
>
>---------
>"Robert Megee" <rmegee2@comcast.net> wrote in message
>news:kai6u05srhc7u0tllbk044hc9f15tlpd7o@4ax.com...
>> My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
>> hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
>> of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
>> up and running, I started having problems. Lock-ups, various crashes
>> and such. Finally it crashed hard.
>> Well, I started over. This time I couldn't finish the XP install.
>> Each time at the end of formatting the drive, it would tell me that
>> the drive was corrupt.
>> Good enough, I tried a different hd. Same problem. And I was able to
>> format and install the original hd on a different system. Conclusion,
>> it wasn't the harddrive.
>> A search of the internet hinted at a possible memory problem.
>> Specifically the dual-channel mode. Well, I pulled one of the sticks
>> and every thing worked properly. I've since tested this with a more
>> powerful power supply, and I even sent the memory back to Kingston
>> to have it tested. (oh, was able to test it myself with memtest and
>> it ran for 48hours with no errors) I even tried a different video
>> card. (that is the only add-in card in the system.)
>> The only thing that hasn't been changed is the motherboard.
>> I contacted Asus and they gave me a couple of bios settings to try
>> which didn't help.
>> I asked Asus to send me a new motherboard (I offered to provide a
>> credit card for them to charge against till I could get the old one
>> back)
>> Since then inspite of 4 follow-up email, I've heard nothing. This has
>> been several weeks.
>> I've been reading the advice here and have gotten a couple of new
>> ideas. (disable legacy usb; install one stick, get it's settings, add
>> the second stick and set them manually)
>> But I would still like to know how to get some response from Asus.
>> Anyone know how?
>>
>> thanks,
>> Robert Megee
>>
>
January 11, 2005 11:52:51 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Sorry, I meant Robert...

"Mercury" <me@spam.com> wrote in message
news:crvmgq$5lh$1@lust.ihug.co.nz...
> Happy NY George.
>
> People often come here and have a moan that asus support is not what it
> should be and get many responses.
>
> Often also people come up with the analogy that they expect support just
> as they would from Ford or many other large companies...
>
> There are failings in these analogies. An issue with a motherboard is like
> an issue with the engine in a car. Ordinary consumers are on their own if
> they want to build a hot rod and replace the stock engine or add a
> supercharger.
>
> Invariably, people such as youself are told that if they come here with an
> open mind, detail the problem / history / symptoms and hardware they may
> well solve their issue.
>
> That is my advice: Start again with the details, and don't bother asus -
> they get spammed hugely. You might have to RMA, but if you work through
> things systematically, you are more likely to sail straight through. There
> are few motherboard manufacturers that can afford the staff to provide the
> level of service you and others want - those that do include the cost for
> the service in the product & that is why asus (and others) produce high
> quality products at *competitive* prices. You can always pay more next
> time.
>
> Granted, there are times when some motherboards are a lot more difficult
> to stabalise than others, but then that is a really big story.
>
>
> "Robert Megee" <rmegee2@comcast.net> wrote in message
> news:kai6u05srhc7u0tllbk044hc9f15tlpd7o@4ax.com...
>> My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
>> hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
>> of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
>> up and running, I started having problems. Lock-ups, various crashes
>> and such. Finally it crashed hard.
>> Well, I started over. This time I couldn't finish the XP install.
>> Each time at the end of formatting the drive, it would tell me that
>> the drive was corrupt.
>> Good enough, I tried a different hd. Same problem. And I was able to
>> format and install the original hd on a different system. Conclusion,
>> it wasn't the harddrive.
>> A search of the internet hinted at a possible memory problem.
>> Specifically the dual-channel mode. Well, I pulled one of the sticks
>> and every thing worked properly. I've since tested this with a more
>> powerful power supply, and I even sent the memory back to Kingston
>> to have it tested. (oh, was able to test it myself with memtest and
>> it ran for 48hours with no errors) I even tried a different video
>> card. (that is the only add-in card in the system.)
>> The only thing that hasn't been changed is the motherboard.
>> I contacted Asus and they gave me a couple of bios settings to try
>> which didn't help.
>> I asked Asus to send me a new motherboard (I offered to provide a
>> credit card for them to charge against till I could get the old one
>> back)
>> Since then inspite of 4 follow-up email, I've heard nothing. This has
>> been several weeks.
>> I've been reading the advice here and have gotten a couple of new
>> ideas. (disable legacy usb; install one stick, get it's settings, add
>> the second stick and set them manually)
>> But I would still like to know how to get some response from Asus.
>> Anyone know how?
>>
>> thanks,
>> Robert Megee
>>
>
>
Anonymous
a b V Motherboard
January 12, 2005 2:43:50 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Please be patient, Robert.

The recent motherboards, of any brand, is quite sensitive or flaky,
depending on one's view, in the sense that, usually at first attempt to
boot from new purchase, the board refuses to boot.

Basically, the RAM, video and CPU all require precise power and
settings in BIOS, or some particular settings by jumpers, etc.

Take your board out, on a wooden or cardboard floor, keep only
the video card, RAM and CPU on board, and boot with only mouse
and keyboard.

If after many trials, it doesn't boot, you may have problems.

Once I had problems with my video card, which is dead, or CPU,
which is also dead, or a stick of RAM, which is dead and I still keep
it around. This one stick of RAM went dead and made my PC unbootable.

Until I found out this dead RAM, I almost thought of other things, like
shortcircuit,
dead CPU, hard disks, etc.

So patiently check every piece of components before coming to a conclusion.

I have tried some other brands other than Asus, but always coming back to
Asus.

Good luck.

Max


------------
"Robert Megee" <rmegee2@comcast.net> wrote in message
news:m4j8u05aojtuldon79q49niimslc2oqui8@4ax.com...
> My cable provider just switched to giganews so this it the first time
> I've seen this newsgroup. One thing I try to find out is what is a
> groups policy on top vs bottom posting.
> I've switched out the PSU, the video cards, the harddrive, and the
> memory. (I had the second set tested by kingston to make sure it
> should work) The only thing left is the motherboard. I've taken each
> of the other items and put them in a different system and they all
> worked properly. With only one of the sticks installed, everything
> works well.
> This was my second motherboard the first one was DOA. Wouldn't
> boot. Not even a beep. So I do know that they have an rta policy.
> My reference to disabling legacy USB was from a posting that said
> this fixed his dual-channel memory problem. It is easy enough to try.
> I have been in contact with Asus and even have a trouble report open
> with them. But after I tried their suggestion of changes to a couple
> of bios sessions, I haven't been able to get them to respond to my
> email. I even tried entering a new trouble ticket but no response.
> This is just not right. When it comes time to upgrade my 4 other
> systems, I'll think twice before I'll use Asus.
>
> Robert
>
> On Tue, 11 Jan 2005 18:52:20 +0900, "lakesnow" <asleep@night.com>
> wrote:
>
> >My main system is a P4C800-E DLX, a second one is P4C800 plain.
> >
> >I must say that the P4C800-E DLX is more stable than the P4C800 plain.
> >
> >Since yours has the Delux there, probably it is better than the plain
one.
> >
> >However, except for some weird things like failing to detect some LAN
card
> >in Linux, using the P4C800 plain is still good with Windows 2000 and XP.
> >
> >If you have problems, please look at the video card, RAM or Power supply
> >(PSU).
> >The PSU may give you problems that you never think of and you may think
> >other
> >components are the culprit.
> >
> >Testing with a new and good PSU to see what happens. Or do a fresh
install
> >of XP.
> >That will tell you a lot about what may happen.
> >
> >Having an unstable system is not a reason to pour all your blame on Asus.
> >
> >Good luck
> >
> >
> >
> >---------
> >"Robert Megee" <rmegee2@comcast.net> wrote in message
> >news:kai6u05srhc7u0tllbk044hc9f15tlpd7o@4ax.com...
> >> My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
> >> hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
> >> of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
> >> up and running, I started having problems. Lock-ups, various crashes
> >> and such. Finally it crashed hard.
> >> Well, I started over. This time I couldn't finish the XP install.
> >> Each time at the end of formatting the drive, it would tell me that
> >> the drive was corrupt.
> >> Good enough, I tried a different hd. Same problem. And I was able to
> >> format and install the original hd on a different system. Conclusion,
> >> it wasn't the harddrive.
> >> A search of the internet hinted at a possible memory problem.
> >> Specifically the dual-channel mode. Well, I pulled one of the sticks
> >> and every thing worked properly. I've since tested this with a more
> >> powerful power supply, and I even sent the memory back to Kingston
> >> to have it tested. (oh, was able to test it myself with memtest and
> >> it ran for 48hours with no errors) I even tried a different video
> >> card. (that is the only add-in card in the system.)
> >> The only thing that hasn't been changed is the motherboard.
> >> I contacted Asus and they gave me a couple of bios settings to try
> >> which didn't help.
> >> I asked Asus to send me a new motherboard (I offered to provide a
> >> credit card for them to charge against till I could get the old one
> >> back)
> >> Since then inspite of 4 follow-up email, I've heard nothing. This has
> >> been several weeks.
> >> I've been reading the advice here and have gotten a couple of new
> >> ideas. (disable legacy usb; install one stick, get it's settings, add
> >> the second stick and set them manually)
> >> But I would still like to know how to get some response from Asus.
> >> Anyone know how?
> >>
> >> thanks,
> >> Robert Megee
> >>
> >
>
January 12, 2005 3:34:54 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Here is a checklist of things I would run through. Apologies if you have
tried any before, but your issues do sound like ram... It could still be a
power issue (EG connector) or IDE cable or something else... I suggest you
run through these questions, check off each question in turn and let us know
how you get on.

I'd have to say it is odd if both memtest86 and MS memory tester can run for
a long period and not report problems. Note: if you test ram in a given
config, you are testing the ram in that config only EG if you test 1 stick
at a time, it is very different to testing in dual channel mode. If you
change bios settings (anything to do with ram) after a test, the test
results no longer apply.

You say the ram tests ok.
You say the system runs ok with 1 stick.
Have you tried the other ram stick by its self?

If so, or its OK, then:
This suggests to me that it is a mobo / bios ==> dual ram issue possibly
caused by SPD.

Do you have the ram in the 'right' slots?
Checked the manual for what to put where?
Have you tried different slot combinations?
EG use deliberately wrong config so the system doesn't run dual channel.
Have you Loaded Setup Defaults, upped the ram voltage 0.1v, and checked the
RAM timings?
**Many ram types need voltage upped by 0.1v** Some need more. 0.1v will not
hurt.

Have you tried setting the bios to any kind of 'optimum' setting? If so,
don't do this as it sounds like your ram can't do it when there are 2
sticks, if not, it sounds like the system can't cope with the ram at SPD
settings. So try a lower CAS setting.

If you post back, please detail the type of RAM you have now - make & model
& claimed perf specs.



"Robert Megee" <rmegee2@comcast.net> wrote in message
news:m4j8u05aojtuldon79q49niimslc2oqui8@4ax.com...
> My cable provider just switched to giganews so this it the first time
> I've seen this newsgroup. One thing I try to find out is what is a
> groups policy on top vs bottom posting.
> I've switched out the PSU, the video cards, the harddrive, and the
> memory. (I had the second set tested by kingston to make sure it
> should work) The only thing left is the motherboard. I've taken each
> of the other items and put them in a different system and they all
> worked properly. With only one of the sticks installed, everything
> works well.
> This was my second motherboard the first one was DOA. Wouldn't
> boot. Not even a beep. So I do know that they have an rta policy.
> My reference to disabling legacy USB was from a posting that said
> this fixed his dual-channel memory problem. It is easy enough to try.
> I have been in contact with Asus and even have a trouble report open
> with them. But after I tried their suggestion of changes to a couple
> of bios sessions, I haven't been able to get them to respond to my
> email. I even tried entering a new trouble ticket but no response.
> This is just not right. When it comes time to upgrade my 4 other
> systems, I'll think twice before I'll use Asus.
>
> Robert
>
> On Tue, 11 Jan 2005 18:52:20 +0900, "lakesnow" <asleep@night.com>
> wrote:
>
>>My main system is a P4C800-E DLX, a second one is P4C800 plain.
>>
>>I must say that the P4C800-E DLX is more stable than the P4C800 plain.
>>
>>Since yours has the Delux there, probably it is better than the plain one.
>>
>>However, except for some weird things like failing to detect some LAN card
>>in Linux, using the P4C800 plain is still good with Windows 2000 and XP.
>>
>>If you have problems, please look at the video card, RAM or Power supply
>>(PSU).
>>The PSU may give you problems that you never think of and you may think
>>other
>>components are the culprit.
>>
>>Testing with a new and good PSU to see what happens. Or do a fresh install
>>of XP.
>>That will tell you a lot about what may happen.
>>
>>Having an unstable system is not a reason to pour all your blame on Asus.
>>
>>Good luck
>>
>>
>>
>>---------
>>"Robert Megee" <rmegee2@comcast.net> wrote in message
>>news:kai6u05srhc7u0tllbk044hc9f15tlpd7o@4ax.com...
>>> My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
>>> hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
>>> of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
>>> up and running, I started having problems. Lock-ups, various crashes
>>> and such. Finally it crashed hard.
>>> Well, I started over. This time I couldn't finish the XP install.
>>> Each time at the end of formatting the drive, it would tell me that
>>> the drive was corrupt.
>>> Good enough, I tried a different hd. Same problem. And I was able to
>>> format and install the original hd on a different system. Conclusion,
>>> it wasn't the harddrive.
>>> A search of the internet hinted at a possible memory problem.
>>> Specifically the dual-channel mode. Well, I pulled one of the sticks
>>> and every thing worked properly. I've since tested this with a more
>>> powerful power supply, and I even sent the memory back to Kingston
>>> to have it tested. (oh, was able to test it myself with memtest and
>>> it ran for 48hours with no errors) I even tried a different video
>>> card. (that is the only add-in card in the system.)
>>> The only thing that hasn't been changed is the motherboard.
>>> I contacted Asus and they gave me a couple of bios settings to try
>>> which didn't help.
>>> I asked Asus to send me a new motherboard (I offered to provide a
>>> credit card for them to charge against till I could get the old one
>>> back)
>>> Since then inspite of 4 follow-up email, I've heard nothing. This has
>>> been several weeks.
>>> I've been reading the advice here and have gotten a couple of new
>>> ideas. (disable legacy usb; install one stick, get it's settings, add
>>> the second stick and set them manually)
>>> But I would still like to know how to get some response from Asus.
>>> Anyone know how?
>>>
>>> thanks,
>>> Robert Megee
>>>
>>
>
January 12, 2005 3:43:37 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Lower CAS means Higher actually. So if its at 2 at the moment, try 3.
You will get a performance drop, but if you system works... you get a
performance gain :) 

"Mercury" <me@spam.com> wrote in message
news:cs1ngf$v2r$1@lust.ihug.co.nz...
> Here is a checklist of things I would run through. Apologies if you have
> tried any before, but your issues do sound like ram... It could still be a
> power issue (EG connector) or IDE cable or something else... I suggest you
> run through these questions, check off each question in turn and let us
> know how you get on.
>
> I'd have to say it is odd if both memtest86 and MS memory tester can run
> for a long period and not report problems. Note: if you test ram in a
> given config, you are testing the ram in that config only EG if you test 1
> stick at a time, it is very different to testing in dual channel mode. If
> you change bios settings (anything to do with ram) after a test, the test
> results no longer apply.
>
> You say the ram tests ok.
> You say the system runs ok with 1 stick.
> Have you tried the other ram stick by its self?
>
> If so, or its OK, then:
> This suggests to me that it is a mobo / bios ==> dual ram issue possibly
> caused by SPD.
>
> Do you have the ram in the 'right' slots?
> Checked the manual for what to put where?
> Have you tried different slot combinations?
> EG use deliberately wrong config so the system doesn't run dual channel.
> Have you Loaded Setup Defaults, upped the ram voltage 0.1v, and checked
> the RAM timings?
> **Many ram types need voltage upped by 0.1v** Some need more. 0.1v will
> not hurt.
>
> Have you tried setting the bios to any kind of 'optimum' setting? If so,
> don't do this as it sounds like your ram can't do it when there are 2
> sticks, if not, it sounds like the system can't cope with the ram at SPD
> settings. So try a lower CAS setting.
>
> If you post back, please detail the type of RAM you have now - make &
> model & claimed perf specs.
>
>
>
> "Robert Megee" <rmegee2@comcast.net> wrote in message
> news:m4j8u05aojtuldon79q49niimslc2oqui8@4ax.com...
>> My cable provider just switched to giganews so this it the first time
>> I've seen this newsgroup. One thing I try to find out is what is a
>> groups policy on top vs bottom posting.
>> I've switched out the PSU, the video cards, the harddrive, and the
>> memory. (I had the second set tested by kingston to make sure it
>> should work) The only thing left is the motherboard. I've taken each
>> of the other items and put them in a different system and they all
>> worked properly. With only one of the sticks installed, everything
>> works well.
>> This was my second motherboard the first one was DOA. Wouldn't
>> boot. Not even a beep. So I do know that they have an rta policy.
>> My reference to disabling legacy USB was from a posting that said
>> this fixed his dual-channel memory problem. It is easy enough to try.
>> I have been in contact with Asus and even have a trouble report open
>> with them. But after I tried their suggestion of changes to a couple
>> of bios sessions, I haven't been able to get them to respond to my
>> email. I even tried entering a new trouble ticket but no response.
>> This is just not right. When it comes time to upgrade my 4 other
>> systems, I'll think twice before I'll use Asus.
>>
>> Robert
>>
>> On Tue, 11 Jan 2005 18:52:20 +0900, "lakesnow" <asleep@night.com>
>> wrote:
>>
>>>My main system is a P4C800-E DLX, a second one is P4C800 plain.
>>>
>>>I must say that the P4C800-E DLX is more stable than the P4C800 plain.
>>>
>>>Since yours has the Delux there, probably it is better than the plain
>>>one.
>>>
>>>However, except for some weird things like failing to detect some LAN
>>>card
>>>in Linux, using the P4C800 plain is still good with Windows 2000 and XP.
>>>
>>>If you have problems, please look at the video card, RAM or Power supply
>>>(PSU).
>>>The PSU may give you problems that you never think of and you may think
>>>other
>>>components are the culprit.
>>>
>>>Testing with a new and good PSU to see what happens. Or do a fresh
>>>install
>>>of XP.
>>>That will tell you a lot about what may happen.
>>>
>>>Having an unstable system is not a reason to pour all your blame on Asus.
>>>
>>>Good luck
>>>
>>>
>>>
>>>---------
>>>"Robert Megee" <rmegee2@comcast.net> wrote in message
>>>news:kai6u05srhc7u0tllbk044hc9f15tlpd7o@4ax.com...
>>>> My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
>>>> hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
>>>> of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
>>>> up and running, I started having problems. Lock-ups, various crashes
>>>> and such. Finally it crashed hard.
>>>> Well, I started over. This time I couldn't finish the XP install.
>>>> Each time at the end of formatting the drive, it would tell me that
>>>> the drive was corrupt.
>>>> Good enough, I tried a different hd. Same problem. And I was able to
>>>> format and install the original hd on a different system. Conclusion,
>>>> it wasn't the harddrive.
>>>> A search of the internet hinted at a possible memory problem.
>>>> Specifically the dual-channel mode. Well, I pulled one of the sticks
>>>> and every thing worked properly. I've since tested this with a more
>>>> powerful power supply, and I even sent the memory back to Kingston
>>>> to have it tested. (oh, was able to test it myself with memtest and
>>>> it ran for 48hours with no errors) I even tried a different video
>>>> card. (that is the only add-in card in the system.)
>>>> The only thing that hasn't been changed is the motherboard.
>>>> I contacted Asus and they gave me a couple of bios settings to try
>>>> which didn't help.
>>>> I asked Asus to send me a new motherboard (I offered to provide a
>>>> credit card for them to charge against till I could get the old one
>>>> back)
>>>> Since then inspite of 4 follow-up email, I've heard nothing. This has
>>>> been several weeks.
>>>> I've been reading the advice here and have gotten a couple of new
>>>> ideas. (disable legacy usb; install one stick, get it's settings, add
>>>> the second stick and set them manually)
>>>> But I would still like to know how to get some response from Asus.
>>>> Anyone know how?
>>>>
>>>> thanks,
>>>> Robert Megee
>>>>
>>>
>>
>
>
Anonymous
a b V Motherboard
January 12, 2005 3:43:38 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Thanks for the guidlines. It will most likely be this weekend before
I get that chance to try them.
I have tried the mem sticks separately and in all possible
configurations for the two sticks. I ran memtest with the memory in
dual channel. It would boot from the floppy.
I'm really interested in trying the various setting you suggested.
I'll let you know how it goes.

Robert
On Wed, 12 Jan 2005 12:43:37 +1300, "Mercury" <me@spam.com> wrote:

>Lower CAS means Higher actually. So if its at 2 at the moment, try 3.
>You will get a performance drop, but if you system works... you get a
>performance gain :) 
>
>"Mercury" <me@spam.com> wrote in message
>news:cs1ngf$v2r$1@lust.ihug.co.nz...
>> Here is a checklist of things I would run through. Apologies if you have
>> tried any before, but your issues do sound like ram... It could still be a
>> power issue (EG connector) or IDE cable or something else... I suggest you
>> run through these questions, check off each question in turn and let us
>> know how you get on.
>>
>> I'd have to say it is odd if both memtest86 and MS memory tester can run
>> for a long period and not report problems. Note: if you test ram in a
>> given config, you are testing the ram in that config only EG if you test 1
>> stick at a time, it is very different to testing in dual channel mode. If
>> you change bios settings (anything to do with ram) after a test, the test
>> results no longer apply.
>>
>> You say the ram tests ok.
>> You say the system runs ok with 1 stick.
>> Have you tried the other ram stick by its self?
>>
>> If so, or its OK, then:
>> This suggests to me that it is a mobo / bios ==> dual ram issue possibly
>> caused by SPD.
>>
>> Do you have the ram in the 'right' slots?
>> Checked the manual for what to put where?
>> Have you tried different slot combinations?
>> EG use deliberately wrong config so the system doesn't run dual channel.
>> Have you Loaded Setup Defaults, upped the ram voltage 0.1v, and checked
>> the RAM timings?
>> **Many ram types need voltage upped by 0.1v** Some need more. 0.1v will
>> not hurt.
>>
>> Have you tried setting the bios to any kind of 'optimum' setting? If so,
>> don't do this as it sounds like your ram can't do it when there are 2
>> sticks, if not, it sounds like the system can't cope with the ram at SPD
>> settings. So try a lower CAS setting.
>>
>> If you post back, please detail the type of RAM you have now - make &
>> model & claimed perf specs.
>>
>>
>>
>> "Robert Megee" <rmegee2@comcast.net> wrote in message
>> news:m4j8u05aojtuldon79q49niimslc2oqui8@4ax.com...
>>> My cable provider just switched to giganews so this it the first time
>>> I've seen this newsgroup. One thing I try to find out is what is a
>>> groups policy on top vs bottom posting.
>>> I've switched out the PSU, the video cards, the harddrive, and the
>>> memory. (I had the second set tested by kingston to make sure it
>>> should work) The only thing left is the motherboard. I've taken each
>>> of the other items and put them in a different system and they all
>>> worked properly. With only one of the sticks installed, everything
>>> works well.
>>> This was my second motherboard the first one was DOA. Wouldn't
>>> boot. Not even a beep. So I do know that they have an rta policy.
>>> My reference to disabling legacy USB was from a posting that said
>>> this fixed his dual-channel memory problem. It is easy enough to try.
>>> I have been in contact with Asus and even have a trouble report open
>>> with them. But after I tried their suggestion of changes to a couple
>>> of bios sessions, I haven't been able to get them to respond to my
>>> email. I even tried entering a new trouble ticket but no response.
>>> This is just not right. When it comes time to upgrade my 4 other
>>> systems, I'll think twice before I'll use Asus.
>>>
>>> Robert
>>>
>>> On Tue, 11 Jan 2005 18:52:20 +0900, "lakesnow" <asleep@night.com>
>>> wrote:
>>>
>>>>My main system is a P4C800-E DLX, a second one is P4C800 plain.
>>>>
>>>>I must say that the P4C800-E DLX is more stable than the P4C800 plain.
>>>>
>>>>Since yours has the Delux there, probably it is better than the plain
>>>>one.
>>>>
>>>>However, except for some weird things like failing to detect some LAN
>>>>card
>>>>in Linux, using the P4C800 plain is still good with Windows 2000 and XP.
>>>>
>>>>If you have problems, please look at the video card, RAM or Power supply
>>>>(PSU).
>>>>The PSU may give you problems that you never think of and you may think
>>>>other
>>>>components are the culprit.
>>>>
>>>>Testing with a new and good PSU to see what happens. Or do a fresh
>>>>install
>>>>of XP.
>>>>That will tell you a lot about what may happen.
>>>>
>>>>Having an unstable system is not a reason to pour all your blame on Asus.
>>>>
>>>>Good luck
>>>>
>>>>
>>>>
>>>>---------
>>>>"Robert Megee" <rmegee2@comcast.net> wrote in message
>>>>news:kai6u05srhc7u0tllbk044hc9f15tlpd7o@4ax.com...
>>>>> My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
>>>>> hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
>>>>> of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
>>>>> up and running, I started having problems. Lock-ups, various crashes
>>>>> and such. Finally it crashed hard.
>>>>> Well, I started over. This time I couldn't finish the XP install.
>>>>> Each time at the end of formatting the drive, it would tell me that
>>>>> the drive was corrupt.
>>>>> Good enough, I tried a different hd. Same problem. And I was able to
>>>>> format and install the original hd on a different system. Conclusion,
>>>>> it wasn't the harddrive.
>>>>> A search of the internet hinted at a possible memory problem.
>>>>> Specifically the dual-channel mode. Well, I pulled one of the sticks
>>>>> and every thing worked properly. I've since tested this with a more
>>>>> powerful power supply, and I even sent the memory back to Kingston
>>>>> to have it tested. (oh, was able to test it myself with memtest and
>>>>> it ran for 48hours with no errors) I even tried a different video
>>>>> card. (that is the only add-in card in the system.)
>>>>> The only thing that hasn't been changed is the motherboard.
>>>>> I contacted Asus and they gave me a couple of bios settings to try
>>>>> which didn't help.
>>>>> I asked Asus to send me a new motherboard (I offered to provide a
>>>>> credit card for them to charge against till I could get the old one
>>>>> back)
>>>>> Since then inspite of 4 follow-up email, I've heard nothing. This has
>>>>> been several weeks.
>>>>> I've been reading the advice here and have gotten a couple of new
>>>>> ideas. (disable legacy usb; install one stick, get it's settings, add
>>>>> the second stick and set them manually)
>>>>> But I would still like to know how to get some response from Asus.
>>>>> Anyone know how?
>>>>>
>>>>> thanks,
>>>>> Robert Megee
>>>>>
>>>>
>>>
>>
>>
>
Anonymous
a b V Motherboard
January 12, 2005 10:17:25 PM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Assuming these arent' the settings ASUS has already advised you to
tweak:

I had the a very similar problem setting up my brother's P4P800. The
solution in that instance was to disable any mobo memory overclocking
features. IOW I had to make sure "Memory Acceleration Mode" was set
to "Auto". For some reason the default "Memory Acceleration Mode" in
his mobo's BIOS was "Enabled" which caused random lockups and failures
during OS installation. On my P4P800 the default was "Auto". You may
also want to verify "AI Overclock Tuner" is set to "Standard".

HTH,

---
Bob
Anonymous
a b V Motherboard
January 16, 2005 12:12:15 AM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Ok here's my saturday's results:


>Do you have the ram in the 'right' slots?
>Checked the manual for what to put where?
There are 4 slots on the motherboard, two blue and two black.
with two sticks the memory goes either both in the blue or both in
the black.

>Have you tried different slot combinations?
I've tried tried both the blue configuration and the black
configuration. And I tried each stick in both slots for each
configuration.

>EG use deliberately wrong config so the system doesn't run dual channel.
Not sure how to do this.

>Have you Loaded Setup Defaults, upped the ram voltage 0.1v, and checked the
>RAM timings?
>**Many ram types need voltage upped by 0.1v** Some need more. 0.1v will not
>hurt.
>
>Have you tried setting the bios to any kind of 'optimum' setting? If so,
>don't do this as it sounds like your ram can't do it when there are 2
>sticks, if not, it sounds like the system can't cope with the ram at SPD
>settings. So try a lower CAS setting.
I retrieved my email from Asus support and the bios setting that they
suggested trying was the DRAM CAS# LATENCY. Per their recommendation
I set it from the default of 2.5 to 3.0 clocks.
Here's the various Bios settings.

AI Overclock Tuner - default setting = standard
choices are: (manual, standard, 5%, 10%, 20%, 30%)

When AI Overclock Tuner is set to manual a sub-menu appears with these
options:
DRAM FREQUENCY - default setting = auto
choices are: (266, 320, 400, auto mhz)
DDR REFERENCE VOLTAGE - default setting = auto
choices are: (2.85v, 2.75v, 2.65v, 2.55v, auto)

The next bios setting that I thought might be important is:
PERFORMANCE MODE - default setting = auto
choices are: (auto, standard, turbo)

next bios setting is:
CONFIGURE DRAM TIMING BY SPD - default setting = enabled
choices are: (disabled, enabled)

When CONFIGURE DRAM TIMING BY SPD is set to disabled a sub-menu
appears with these options:
DRAM CAS# LATENCY - default setting = 2.5 clocks
choices are: (2.0, 2.5, 3.0 clocks)
DRAM RAS# PRECHARGE - default setting = 4 clocks
choices are: (4, 3, 2 clocks)
DRAM RAS# TO CAS# DELAY - default setting = 4 clocks
choices are: (4, 3, 2 clocks)
DRAM PRECHARGE DELAY - default setting = 8 clocks
choices are: (8, 7, 6, 5 clocks)
DRAM BURST LENGTH - default setting = 4 clocks
choices are: (4, 8 clocks)

The next bios setting is:
PERFORMANCE ACCELERATION MODE - default setting = auto
choices are: (auto, enabled)
DRAM IDLE TIMER - default setting = auto
choices are: (inifinte, 0t, 8t, 16t, 64t, auto)
DRAM REFRESH RATE - default setting = auto
choices are: (auto, 15.6usec, 7.8usec, 15.6 usec, 64usec, 64t)

>
>If you post back, please detail the type of RAM you have now - make & model
>& claimed perf specs.
My memory is from a kingston memory kit. the model is
KVR400X64C3AK2/1G. On their site, I found the model with the following
numbers in parrentheses (3-3-3). The memory is DDR400 pc3200.
It is JEDEC complient so its CAS LATENCY is supposed to be 2.5
clocks. The voltage is 2.6 volts.


Robert
Anonymous
a b V Motherboard
January 16, 2005 12:15:33 AM

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

On Sat, 15 Jan 2005 21:12:15 -0600, Robert Megee <rmegee2@comcast.net>
wrote:
I should have posted my system parameters with this:
cpu intel 3.0gig.
os windowsXP pro
video Geforce FX 5700 128meg

Robert
>Ok here's my saturday's results:
>
>
>>Do you have the ram in the 'right' slots?
>>Checked the manual for what to put where?
>There are 4 slots on the motherboard, two blue and two black.
>with two sticks the memory goes either both in the blue or both in
>the black.
>
>>Have you tried different slot combinations?
>I've tried tried both the blue configuration and the black
>configuration. And I tried each stick in both slots for each
>configuration.
>
>>EG use deliberately wrong config so the system doesn't run dual channel.
>Not sure how to do this.
>
>>Have you Loaded Setup Defaults, upped the ram voltage 0.1v, and checked the
>>RAM timings?
>>**Many ram types need voltage upped by 0.1v** Some need more. 0.1v will not
>>hurt.
>>
>>Have you tried setting the bios to any kind of 'optimum' setting? If so,
>>don't do this as it sounds like your ram can't do it when there are 2
>>sticks, if not, it sounds like the system can't cope with the ram at SPD
>>settings. So try a lower CAS setting.
>I retrieved my email from Asus support and the bios setting that they
>suggested trying was the DRAM CAS# LATENCY. Per their recommendation
>I set it from the default of 2.5 to 3.0 clocks.
>Here's the various Bios settings.
>
>AI Overclock Tuner - default setting = standard
> choices are: (manual, standard, 5%, 10%, 20%, 30%)
>
>When AI Overclock Tuner is set to manual a sub-menu appears with these
>options:
>DRAM FREQUENCY - default setting = auto
> choices are: (266, 320, 400, auto mhz)
>DDR REFERENCE VOLTAGE - default setting = auto
> choices are: (2.85v, 2.75v, 2.65v, 2.55v, auto)
>
>The next bios setting that I thought might be important is:
>PERFORMANCE MODE - default setting = auto
> choices are: (auto, standard, turbo)
>
>next bios setting is:
>CONFIGURE DRAM TIMING BY SPD - default setting = enabled
> choices are: (disabled, enabled)
>
>When CONFIGURE DRAM TIMING BY SPD is set to disabled a sub-menu
>appears with these options:
>DRAM CAS# LATENCY - default setting = 2.5 clocks
> choices are: (2.0, 2.5, 3.0 clocks)
>DRAM RAS# PRECHARGE - default setting = 4 clocks
> choices are: (4, 3, 2 clocks)
>DRAM RAS# TO CAS# DELAY - default setting = 4 clocks
> choices are: (4, 3, 2 clocks)
>DRAM PRECHARGE DELAY - default setting = 8 clocks
> choices are: (8, 7, 6, 5 clocks)
>DRAM BURST LENGTH - default setting = 4 clocks
> choices are: (4, 8 clocks)
>
>The next bios setting is:
>PERFORMANCE ACCELERATION MODE - default setting = auto
> choices are: (auto, enabled)
>DRAM IDLE TIMER - default setting = auto
> choices are: (inifinte, 0t, 8t, 16t, 64t, auto)
>DRAM REFRESH RATE - default setting = auto
> choices are: (auto, 15.6usec, 7.8usec, 15.6 usec, 64usec, 64t)
>
>>
>>If you post back, please detail the type of RAM you have now - make & model
>>& claimed perf specs.
>My memory is from a kingston memory kit. the model is
>KVR400X64C3AK2/1G. On their site, I found the model with the following
>numbers in parrentheses (3-3-3). The memory is DDR400 pc3200.
>It is JEDEC complient so its CAS LATENCY is supposed to be 2.5
>clocks. The voltage is 2.6 volts.
>
>
>Robert
!