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Archived from groups: microsoft.public.windowsxp.hardware (More info?)
My cable company had reason to work on my cable and advised me they would have to splice the cable. I was informed there was no reason to turn my computer off.
Whilst the work was being done i could hear my computer making that pinging noise it makes when it finds a new connection / hardware i estimate it must have pinged about thirty times in the space of a minute.
When the work was done i was asked to test my modem. I informed them it wasn't working and advised to reboot my computer. This brought up the blue screen with an error message "System failure due to recently installed hardware"
The engineer tried everything to get the computer going and as a last resort reinstalled windows - problem fixed.
The cable company are now saying it was nothing to do with them and as they physically didn't touch the modem it can't have been them that caused the problem and have washed their hands of the situation.
I dont have enough technical knowledge to come back at them but to me it's obvious they caused the problem. Can anybody out there offer any help as to what might have happened - I'm thnking some kind of short ???????
My cable company had reason to work on my cable and advised me they would have to splice the cable. I was informed there was no reason to turn my computer off.
Whilst the work was being done i could hear my computer making that pinging noise it makes when it finds a new connection / hardware i estimate it must have pinged about thirty times in the space of a minute.
When the work was done i was asked to test my modem. I informed them it wasn't working and advised to reboot my computer. This brought up the blue screen with an error message "System failure due to recently installed hardware"
The engineer tried everything to get the computer going and as a last resort reinstalled windows - problem fixed.
The cable company are now saying it was nothing to do with them and as they physically didn't touch the modem it can't have been them that caused the problem and have washed their hands of the situation.
I dont have enough technical knowledge to come back at them but to me it's obvious they caused the problem. Can anybody out there offer any help as to what might have happened - I'm thnking some kind of short ???????