Bluetooth Desktop Issues - my mouse is M.I.A

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi...
iwas wondering if anyone had a similar problem as me. if
so...anyone know how to fix it?

I've got the bluetooth wireless desktop, keyboard and
mouse. It connects fine, installs fine and works...for a
bit. But then just randomly my mouse seems to get
disconnected and won't be deteced anymore. My keyboard is
still working and i haven't moved the bluetooth reciever o
rmy mouse to anywhere it hasn't been before. I've tried
everything in the support faqs but i still can't get it to
recognise my damn mouse. It only registers 'last seen'as
if it was missing in action or something... I want my
mouse back!!!
Can anyone help?
Much appreciated...
bLySs
3 answers Last reply
More about bluetooth desktop issues mouse
  1. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Try removing the mouse from the BlueTooth Wizard. Then put a fresh pair
    of batteries in the mouse, then press the connect button on the bottom
    and search for it. If it doesn't work today, wait a couple of days
    until Windows XP Service Pack 2 is released. This has a new BlueTooth
    interface that is fully integrated with Windows and is much easier to
    use. If the problems still exist after try both of the above, let us
    know ;)

    ----
    Nathan McNulty


    bLySs wrote:
    > Hi...
    > iwas wondering if anyone had a similar problem as me. if
    > so...anyone know how to fix it?
    >
    > I've got the bluetooth wireless desktop, keyboard and
    > mouse. It connects fine, installs fine and works...for a
    > bit. But then just randomly my mouse seems to get
    > disconnected and won't be deteced anymore. My keyboard is
    > still working and i haven't moved the bluetooth reciever o
    > rmy mouse to anywhere it hasn't been before. I've tried
    > everything in the support faqs but i still can't get it to
    > recognise my damn mouse. It only registers 'last seen'as
    > if it was missing in action or something... I want my
    > mouse back!!!
    > Can anyone help?
    > Much appreciated...
    > bLySs
  2. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    I had a similar problem with the MS Bluetooth desktop in
    the past. Microsoft support told me the hardware was
    defective and sent me a new set. The problem was reproduced
    in 3 different computers with the new set also. I finally
    gave up a few months ago and bought one of their other
    wireless desktops. I now installed SP2 and, having heard
    about the new Bluetooth improvements, decided to try my
    Bluetooth desktop set again. Now I cant even install the
    software. I uninstalled the previous Intellipoint and
    Intellitype and attempted to install the software provided
    with the Bluetooth set. I get a message saying that the
    previous mouse and keyboard needs to remain connected at
    the time of installation. I have never disconnected them
    and have even tried using an old type OS/2 type keyboard
    and mouse to see if this problem can be solved. The message
    keeps coming up every time I try to install the Bluetooth
    desktop software. Can you offer any advice on how to
    install this software so I can try to use the Bluetooth
    desktop again? Thank you in advance for your help.

    >-----Original Message-----
    >Try removing the mouse from the BlueTooth Wizard. Then put
    a fresh pair
    >of batteries in the mouse, then press the connect button
    on the bottom
    >and search for it. If it doesn't work today, wait a
    couple of days
    >until Windows XP Service Pack 2 is released. This has a
    new BlueTooth
    >interface that is fully integrated with Windows and is
    much easier to
    >use. If the problems still exist after try both of the
    above, let us
    >know ;)
    >
    >----
    >Nathan McNulty
    >
    >
    >bLySs wrote:
    >> Hi...
    >> iwas wondering if anyone had a similar problem as me. if
    >> so...anyone know how to fix it?
    >>
    >> I've got the bluetooth wireless desktop, keyboard and
    >> mouse. It connects fine, installs fine and works...for a
    >> bit. But then just randomly my mouse seems to get
    >> disconnected and won't be deteced anymore. My keyboard is
    >> still working and i haven't moved the bluetooth reciever o
    >> rmy mouse to anywhere it hasn't been before. I've tried
    >> everything in the support faqs but i still can't get it to
    >> recognise my damn mouse. It only registers 'last seen'as
    >> if it was missing in action or something... I want my
    >> mouse back!!!
    >> Can anyone help?
    >> Much appreciated...
    >> bLySs
    >.
    >
  3. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    First, do NOT use the software that came with the mouse. There is a
    much newer version that is much much better. You should not even be able
    to install the old version from the CD. Windows will block it claiming
    it is not compatible. Here is a link to the latest drivers/software:
    http://download.microsoft.com/download/F/9/E/F9ED1BA8-4233-43C4-A915-8107CF84869A/ITP5_2Eng.exe
    http://download.microsoft.com/download/7/C/0/7C07FB08-CA20-4405-B090-F4D1980DBB77/IP5_2Eng.exe

    Install those and follow the instructions. I also had problems with my
    BlueTooth Desktop a little while after I got it. The keyboard would not
    connect to any computer and I even did clean installs with fresh
    batteries and everything. They sent me a new one and it has now been a
    year and no problems. Haven't had a single problem in SP2 yet :)

    ----
    Nathan McNulty

    Mario Diaz wrote:
    > I had a similar problem with the MS Bluetooth desktop in
    > the past. Microsoft support told me the hardware was
    > defective and sent me a new set. The problem was reproduced
    > in 3 different computers with the new set also. I finally
    > gave up a few months ago and bought one of their other
    > wireless desktops. I now installed SP2 and, having heard
    > about the new Bluetooth improvements, decided to try my
    > Bluetooth desktop set again. Now I cant even install the
    > software. I uninstalled the previous Intellipoint and
    > Intellitype and attempted to install the software provided
    > with the Bluetooth set. I get a message saying that the
    > previous mouse and keyboard needs to remain connected at
    > the time of installation. I have never disconnected them
    > and have even tried using an old type OS/2 type keyboard
    > and mouse to see if this problem can be solved. The message
    > keeps coming up every time I try to install the Bluetooth
    > desktop software. Can you offer any advice on how to
    > install this software so I can try to use the Bluetooth
    > desktop again? Thank you in advance for your help.
    >
    >
    >>-----Original Message-----
    >>Try removing the mouse from the BlueTooth Wizard. Then put
    >
    > a fresh pair
    >
    >>of batteries in the mouse, then press the connect button
    >
    > on the bottom
    >
    >>and search for it. If it doesn't work today, wait a
    >
    > couple of days
    >
    >>until Windows XP Service Pack 2 is released. This has a
    >
    > new BlueTooth
    >
    >>interface that is fully integrated with Windows and is
    >
    > much easier to
    >
    >>use. If the problems still exist after try both of the
    >
    > above, let us
    >
    >>know ;)
    >>
    >>----
    >>Nathan McNulty
    >>
    >>
    >>bLySs wrote:
    >>
    >>>Hi...
    >>>iwas wondering if anyone had a similar problem as me. if
    >>>so...anyone know how to fix it?
    >>>
    >>>I've got the bluetooth wireless desktop, keyboard and
    >>>mouse. It connects fine, installs fine and works...for a
    >>>bit. But then just randomly my mouse seems to get
    >>>disconnected and won't be deteced anymore. My keyboard is
    >>>still working and i haven't moved the bluetooth reciever o
    >>>rmy mouse to anywhere it hasn't been before. I've tried
    >>>everything in the support faqs but i still can't get it to
    >>>recognise my damn mouse. It only registers 'last seen'as
    >>>if it was missing in action or something... I want my
    >>>mouse back!!!
    >>>Can anyone help?
    >>>Much appreciated...
    >>>bLySs
    >>
    >>.
    >>
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