I have a new laptop with Windows 7, 64bit. My husband set up the network to hook up to our desktop that runs Windows XP. We have a HP Photosmart D7160 printer. When I use a creative program on the laptop and try to print, and I try to utilize the printer properties to get a particular profile, it gives me the following error: "Function address Oxeab412c2 caused a protection fault.(exception codeOxc0000005) The application property sheet page(s) may not function properly." Then it seems to freeze the program & I have to open task manager and close the program. I have tried adding a printer, downloading new drivers and software onto the laptop, and nothing seems to work. What am I missing?
Can you print a simple text file like you would create with Notepad?
Yes I can. I can use The Print Shop 22 (the particular creative software) or Word 2007, etc to print. I just can't get into the printer properties to utilize the various printing types, like "draft", "presentation printing", "economical", etc. When I try to do that, that is when I get the error. I can open the properties, but there are 2-3 pages and if I go off the first page (to where the options are) that is when it stops me. If I am on the desk top, there is no problem.