new product installation

[john]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hello out there,
I just purchased a wireless mouse and when I tried to
install it I received an error message "Windowes
installer. the windows installer service could not be
accessed. This can occur if you are running windows in
the safe mode or if the windows installer is not
correctly installed. Contact your support personal for
assistance. I reciently spent in total 14 hours on the
phone with HP installing an all in one printer,fax and
scanner. I think that some point during the process of
thry this, try this, a setting was changed or something.
Any help would be appreciated.
Thank you.
John

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Do this:

Click Start-Run-Type services.msc and click OK. Now find Windows
Installer toward the bottom. Right click on it and choose properties.
Now set it to manual or automatic and start the service. Now try
installing the program again.

----
Nathan McNulty


John wrote:
> Hello out there,
> I just purchased a wireless mouse and when I tried to
> install it I received an error message "Windowes
> installer. the windows installer service could not be
> accessed. This can occur if you are running windows in
> the safe mode or if the windows installer is not
> correctly installed. Contact your support personal for
> assistance. I reciently spent in total 14 hours on the
> phone with HP installing an all in one printer,fax and
> scanner. I think that some point during the process of
> thry this, try this, a setting was changed or something.
> Any help would be appreciated.
> Thank you.
> John