Installed New DVD Writer

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Did you install the DVD mastering program that came with the drive? XP doesn't do DVDs natively.

--
Just my 2¢ worth,
Jeff
__________in response to__________
"Armand Hammer" <mrgrocery@hotmail.com> wrote in message news:%23Wpn2wagEHA.3864@TK2MSFTNGP10.phx.gbl...
| Just installed a new BenQ DW800A DVD Writer on my computer. Windows
| recognizes it, but I cannot read or write any disk I put in it.
| Interestingly enough I can eject it. I have looked at the drivers at its
| generic windows CD rom drive. I cannot find drivers anywhere on the
| internet. I am somewhat limited in what I can do because its the only drive
| on my computer right now. Any help would be great.
|
|

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I looked at the 2nd one. It talks about numbering for the drive, what drive
number do I use for it(it only gives for cd and cdr).

"Nathan McNulty" <nospam@msn.com> wrote in message
news:%23by5rGdgEHA.632@TK2MSFTNGP12.phx.gbl...
> I also have three links for you to look at:
>
> How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs:
> http://support.microsoft.com/defau [...] -us;321641
>
> CD-R drive or CD-RW drive is not recognized as a recordable device:
> http://support.microsoft.com/defau [...] -us;316529
>
> How to troubleshoot issues that occur when you write data to a CD-R or
> CD-RW Optical Disc in Windows XP:
> http://support.microsoft.com/defau [...] -us;324129
>
> ----
> Nathan McNulty
>
>
> » mrtee « wrote:
> > Did you install the DVD mastering program that came with the drive? XP
doesn't do DVDs natively.
> >

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I looked in the registry editor and its listed as a drive 2(CDRW). Is this
a defective hardware issue?

"Nathan McNulty" <nospam@msn.com> wrote in message
news:%23by5rGdgEHA.632@TK2MSFTNGP12.phx.gbl...
> I also have three links for you to look at:
>
> How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs:
> http://support.microsoft.com/defau [...] -us;321641
>
> CD-R drive or CD-RW drive is not recognized as a recordable device:
> http://support.microsoft.com/defau [...] -us;316529
>
> How to troubleshoot issues that occur when you write data to a CD-R or
> CD-RW Optical Disc in Windows XP:
> http://support.microsoft.com/defau [...] -us;324129
>
> ----
> Nathan McNulty
>
>
> » mrtee « wrote:
> > Did you install the DVD mastering program that came with the drive? XP
doesn't do DVDs natively.
> >

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Tried it twice, still nothing.

"Nathan McNulty" <nospam@msn.com> wrote in message
newsXTmGOjgEHA.3016@tk2msftngp13.phx.gbl...
> Actually, it should read as 2. I have a DVD Burner and that is what it
> appears as. This is only for the Windows CD Writer software which
> cannot handle DVD's yet, so the best you can do is CD-RW (which does
> CD-R) with Windows.
>
> Try this for me:
>
> Open Device Manager (Click Start-Run-Type devmgmt.msc and click OK).
> Expand the DVD\CD Rom Drives and right click on your drive. Now
> uninstall it and reboot. See if it works after doing that
>
> ----
> Nathan McNulty
>
>
> Armand Hammer wrote:
> > I looked in the registry editor and its listed as a drive 2(CDRW). Is
this
> > a defective hardware issue?
> >
> > "Nathan McNulty" <nospam@msn.com> wrote in message
> > news:%23by5rGdgEHA.632@TK2MSFTNGP12.phx.gbl...
> >
> >>I also have three links for you to look at:
> >>
> >>How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs:
> >>http://support.microsoft.com/default.aspx?scid=kb;en-us;321641
> >>
> >>CD-R drive or CD-RW drive is not recognized as a recordable device:
> >>http://support.microsoft.com/default.aspx?scid=kb;en-us;316529
> >>
> >>How to troubleshoot issues that occur when you write data to a CD-R or
> >>CD-RW Optical Disc in Windows XP:
> >>http://support.microsoft.com/default.aspx?scid=kb;en-us;324129
> >>
> >>----
> >>Nathan McNulty
> >>
> >>
> >>» mrtee « wrote:
> >>
> >>>Did you install the DVD mastering program that came with the drive? XP
> >
> > doesn't do DVDs natively.
> >
> >
> >

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks, but it already has that firmware version.

"» mrtee «" <hingelicker at new.rr.com> wrote in message
newshWDBslgEHA.3916@TK2MSFTNGP11.phx.gbl...
Firmware for the product is here
http://www.benq.com/drivers/storage_drivers.html 2nd box from the bottom.
Might help.

--
Just my 2¢ worth,
Jeff
__________in response to__________
"Armand Hammer" <mrgrocery@hotmail.com> wrote in message
newsOizVBkgEHA.1356@TK2MSFTNGP09.phx.gbl...
| Tried it twice, still nothing.
|

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks, I packed it up and I was going to try it at home before I take it
back.

"Nathan McNulty" <nospam@msn.com> wrote in message
news:eWIruNwgEHA.3548@TK2MSFTNGP09.phx.gbl...
> Your last bet is to try the drive in another computer and if it doesn't
> work, return it. It could be that the laser is not positioned correctly
> or has internal damage. You can try different OS'es and anything else
> you like before you do that though and see if anything helps. I would
> see if you can boot off a CD before an OS loads.
>
> ----
> Nathan McNulty
>
>
> Armand Hammer wrote:
> > Thanks, but it already has that firmware version.
> >
> > "» mrtee «" <hingelicker at new.rr.com> wrote in message
> > newshWDBslgEHA.3916@TK2MSFTNGP11.phx.gbl...
> > Firmware for the product is here
> > http://www.benq.com/drivers/storage_drivers.html 2nd box from the
bottom.
> > Might help.
> >