dial up modem problem

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

My mum and dad have bought a laptop with a dial up adaptor type internet
connection. However, the modem either cant connect to the internet or
disconnects within 30 seconds of connection, while other computers connected
to the same isp, same phone line and even same cable, have no problems. The
other day I bought an external modem, hoping the original modem was dodgy
but the same thing happens. I have defragmenter the hard drive in case it
has any effect but without success. The computer has previously been sent
back the manufacturer and they reformatted the hard drive, then reinstalled
all the software, still without helping. Any ideas what could be the problem
and do you wizards think the computer if flawed. It is a Targa laptop amd
2600.
Thanks chaps

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi Jim,
I've just left Spain where they live so its a tad hard to see the settings.
However, the modems disconnects when up/downloading and even did the same
thing before the hard drive was formatted! Do you still think it could be a
setting and if so where, surely not auto disconnect ?
Thanks

"Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm> wrote in message
news:uwV7MwhjEHA.1712@TK2MSFTNGP09.phx.gbl...
> Sounds like a setting is telling the modem to disconnect
> when not actively up/downloading. Check the properties.
>
>
> --
> The people think the Constitution protects their rights;
> But government sees it as an obstacle to be overcome.
>
>
> "robbybobs" <relpy@group.com> wrote in message
> newsSsYc.238$l17.131@newsfe2-gui.ntli.net...
> | My mum and dad have bought a laptop with a dial up adaptor
> type internet
> | connection. However, the modem either cant connect to the
> internet or
> | disconnects within 30 seconds of connection, while other
> computers connected
> | to the same isp, same phone line and even same cable, have
> no problems. The
> | other day I bought an external modem, hoping the original
> modem was dodgy
> | but the same thing happens. I have defragmenter the hard
> drive in case it
> | has any effect but without success. The computer has
> previously been sent
> | back the manufacturer and they reformatted the hard drive,
> then reinstalled
> | all the software, still without helping. Any ideas what
> could be the problem
> | and do you wizards think the computer if flawed. It is a
> Targa laptop amd
> | 2600.
> | Thanks chaps
> |
> |
>
>

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks Jim,
I've been looking in control panel for some clue without success. The same
issue happens in England too so it cant be Spanish phone line related. My
parent come back to the uk in 4 weeks so I'll look again, its just they are
going crazy not being able to communicate with their kiddywinks.
"Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm> wrote in message
news:eoB4EaijEHA.2652@TK2MSFTNGP10.phx.gbl...
>I doubt if a reinstall will fix the problem. A format and
> reinstall might since that would reset all the settings.
> There could be a virus, or it could just be that there is a
> time out set or a disconnect on error, don't know, it could
> even be a Spanish telco issue with data on voice phone
> lines.
>
> It could be auto-disconnect is set to some time that is very
> short, I always set mine to never disconnect.
> Sorry I can't suggest any thing more useful than to look at
> everything on the device manager and the control panel under
> telephony and modems both.
>
> Have the phone line checked for noise and static, that could
> cause a disconnect too.
>
>
> --
> The people think the Constitution protects their rights;
> But government sees it as an obstacle to be overcome.
>
>
> "robbybobs" <relpy@group.com> wrote in message
> news:8JtYc.134$H74.105@newsfe3-win.ntli.net...
> | Hi Jim,
> | I've just left Spain where they live so its a tad hard to
> see the settings.
> | However, the modems disconnects when up/downloading and
> even did the same
> | thing before the hard drive was formatted! Do you still
> think it could be a
> | setting and if so where, surely not auto disconnect ?
> | Thanks
> |
> | "Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm> wrote
> in message
> | news:uwV7MwhjEHA.1712@TK2MSFTNGP09.phx.gbl...
> | > Sounds like a setting is telling the modem to disconnect
> | > when not actively up/downloading. Check the properties.
> | >
> | >
> | > --
> | > The people think the Constitution protects their rights;
> | > But government sees it as an obstacle to be overcome.
> | >
> | >
> | > "robbybobs" <relpy@group.com> wrote in message
> | > newsSsYc.238$l17.131@newsfe2-gui.ntli.net...
> | > | My mum and dad have bought a laptop with a dial up
> adaptor
> | > type internet
> | > | connection. However, the modem either cant connect to
> the
> | > internet or
> | > | disconnects within 30 seconds of connection, while
> other
> | > computers connected
> | > | to the same isp, same phone line and even same cable,
> have
> | > no problems. The
> | > | other day I bought an external modem, hoping the
> original
> | > modem was dodgy
> | > | but the same thing happens. I have defragmenter the
> hard
> | > drive in case it
> | > | has any effect but without success. The computer has
> | > previously been sent
> | > | back the manufacturer and they reformatted the hard
> drive,
> | > then reinstalled
> | > | all the software, still without helping. Any ideas
> what
> | > could be the problem
> | > | and do you wizards think the computer if flawed. It is
> a
> | > Targa laptop amd
> | > | 2600.
> | > | Thanks chaps
> | > |
> | > |
> | >
> | >
> |
> |
>
>

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

not my parents, but nice idea.
"Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm> wrote in message
news:%23hE0YQrjEHA.2544@TK2MSFTNGP10.phx.gbl...
> Maybe they can find a friendly geek in Spain to help them?
>
>
> "robbybobs" <relpy@group.com> wrote in message
> news:L1IYc.95$O23.65@newsfe6-win.ntli.net...
> | Thanks Jim,
> | I've been looking in control panel for some clue without
> success. The same
> | issue happens in England too so it cant be Spanish phone
> line related. My
> | parent come back to the uk in 4 weeks so I'll look again,
> its just they are
> | going crazy not being able to communicate with their
> kiddywinks.
> | "Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm> wrote
> in message
> | news:eoB4EaijEHA.2652@TK2MSFTNGP10.phx.gbl...
> | >I doubt if a reinstall will fix the problem. A format
> and
> | > reinstall might since that would reset all the settings.
> | > There could be a virus, or it could just be that there
> is a
> | > time out set or a disconnect on error, don't know, it
> could
> | > even be a Spanish telco issue with data on voice phone
> | > lines.
> | >
> | > It could be auto-disconnect is set to some time that is
> very
> | > short, I always set mine to never disconnect.
> | > Sorry I can't suggest any thing more useful than to look
> at
> | > everything on the device manager and the control panel
> under
> | > telephony and modems both.
> | >
> | > Have the phone line checked for noise and static, that
> could
> | > cause a disconnect too.
> | >
> | >
> | > --
> | > The people think the Constitution protects their rights;
> | > But government sees it as an obstacle to be overcome.
> | >
> | >
> | > "robbybobs" <relpy@group.com> wrote in message
> | > news:8JtYc.134$H74.105@newsfe3-win.ntli.net...
> | > | Hi Jim,
> | > | I've just left Spain where they live so its a tad hard
> to
> | > see the settings.
> | > | However, the modems disconnects when up/downloading
> and
> | > even did the same
> | > | thing before the hard drive was formatted! Do you
> still
> | > think it could be a
> | > | setting and if so where, surely not auto disconnect ?
> | > | Thanks
> | > |
> | > | "Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm>
> wrote
> | > in message
> | > | news:uwV7MwhjEHA.1712@TK2MSFTNGP09.phx.gbl...
> | > | > Sounds like a setting is telling the modem to
> disconnect
> | > | > when not actively up/downloading. Check the
> properties.
> | > | >
> | > | >
> | > | > --
> | > | > The people think the Constitution protects their
> rights;
> | > | > But government sees it as an obstacle to be
> overcome.
> | > | >
> | > | >
> | > | > "robbybobs" <relpy@group.com> wrote in message
> | > | > newsSsYc.238$l17.131@newsfe2-gui.ntli.net...
> | > | > | My mum and dad have bought a laptop with a dial up
> | > adaptor
> | > | > type internet
> | > | > | connection. However, the modem either cant connect
> to
> | > the
> | > | > internet or
> | > | > | disconnects within 30 seconds of connection, while
> | > other
> | > | > computers connected
> | > | > | to the same isp, same phone line and even same
> cable,
> | > have
> | > | > no problems. The
> | > | > | other day I bought an external modem, hoping the
> | > original
> | > | > modem was dodgy
> | > | > | but the same thing happens. I have defragmenter
> the
> | > hard
> | > | > drive in case it
> | > | > | has any effect but without success. The computer
> has
> | > | > previously been sent
> | > | > | back the manufacturer and they reformatted the
> hard
> | > drive,
> | > | > then reinstalled
> | > | > | all the software, still without helping. Any ideas
> | > what
> | > | > could be the problem
> | > | > | and do you wizards think the computer if flawed.
> It is
> | > a
> | > | > Targa laptop amd
> | > | > | 2600.
> | > | > | Thanks chaps
> | > | > |
> | > | > |
> | > | >
> | > | >
> | > |
> | > |
> | >
> | >
> |
> |
>
>