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"Error - The device cannot start (code 10)"

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Anonymous
September 20, 2004 12:52:56 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi there

I just bought an USB external HD for my pc. I had it
formatted and partitioned using Disk Management, and I
could put my files on it, disconnect and reconnect with
no problems. However, I had to move everything to my new
house, and for some reason, after that, I cannot seem to
use my USB HD. There is currently nothing on it, and
when I plug it in, it is detected, but the status of the
HD is always "Error, cannot start up (code 10)". Does
anyone know how I can resolve this problem so that my USB
HD is usable again?

Thanks
Anonymous
September 20, 2004 2:43:07 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Your HDD reck was probably damaged during movement... so, it's not working!
It can also be because the drivers are unapropriate, but I don't think this
is so... You could also try pluging the cable on another USB slot on your
PC...
Anonymous
September 22, 2004 7:33:37 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Most likely not. Try updating your chipset drivers, remove the device
from Device Manager and reboot, and finally we can edit the registry if
necessary. Try those in order and see if either work. If not, post back.

----
Nathan McNulty


Djordje D. Pantovic wrote:
> Your HDD reck was probably damaged during movement... so, it's not working!
> It can also be because the drivers are unapropriate, but I don't think this
> is so... You could also try pluging the cable on another USB slot on your
> PC...
Related resources
Anonymous
September 24, 2004 2:43:02 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi,
Im having the same problem as Pacia, except mine stopped working suddenly
(no house-moving or any significant event like that). I ran the online
windows diagnostics thingy and it confirmed that there was a problem with the
USB drive, but all it suggested for me to do was to unplug and replug the
hard disk, which I've already done lots of times and it doesn't solve the
problem.
About the steps that you mentioned, what are chipset drivers and how do I
update them ? Will doing this cause me to lose all the files I already hav
on my external hard disk ? Sorry my computer skills are Nil :) 
Thanks !

"Nathan McNulty" wrote:

> Most likely not. Try updating your chipset drivers, remove the device
> from Device Manager and reboot, and finally we can edit the registry if
> necessary. Try those in order and see if either work. If not, post back.
>
> ----
> Nathan McNulty
>
>
> Djordje D. Pantovic wrote:
> > Your HDD reck was probably damaged during movement... so, it's not working!
> > It can also be because the drivers are unapropriate, but I don't think this
> > is so... You could also try pluging the cable on another USB slot on your
> > PC...
>
Anonymous
September 24, 2004 4:36:11 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Not a problem. Chipsets are the "central nervous system" of your
motherboard. They control your USB, IDE (Hard drives), and just about
everything else. Basically, you need to update the motherboard drivers
which can be found on the website of your motherboard manufacturer. If
you don't know what motherboard you have (or chipset) you can download
and use Everest Home from www.lavalys.com to find out (look under
Motherboard, chipset). The program will also provide a link to the
latest drivers, and if not, post back here with the name of it.

Before doing this, you may want to try uninstalling the device from
Device Manager (Start-Run-devmgmt.msc) by expanding the hard drives or
whatever type of device you are having a problem with, right click on
the problematic device, click Uninstall, then reboot. You may need to
do some registry editing if none of the above works, but we'll wait
until later for that.

----
Nathan McNulty

bailey wrote:
> Hi,
> Im having the same problem as Pacia, except mine stopped working suddenly
> (no house-moving or any significant event like that). I ran the online
> windows diagnostics thingy and it confirmed that there was a problem with the
> USB drive, but all it suggested for me to do was to unplug and replug the
> hard disk, which I've already done lots of times and it doesn't solve the
> problem.
> About the steps that you mentioned, what are chipset drivers and how do I
> update them ? Will doing this cause me to lose all the files I already hav
> on my external hard disk ? Sorry my computer skills are Nil :) 
> Thanks !
>
> "Nathan McNulty" wrote:
>
>
>>Most likely not. Try updating your chipset drivers, remove the device
>>from Device Manager and reboot, and finally we can edit the registry if
>>necessary. Try those in order and see if either work. If not, post back.
>>
>>----
>>Nathan McNulty
>>
>>
>>Djordje D. Pantovic wrote:
>>
>>>Your HDD reck was probably damaged during movement... so, it's not working!
>>>It can also be because the drivers are unapropriate, but I don't think this
>>>is so... You could also try pluging the cable on another USB slot on your
>>>PC...
>>
Anonymous
September 24, 2004 6:59:03 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks Nathan ! Well I tried updating the chipset driver (mine's an Intel
845) but according to the website the latest updates were in the Windows SP1,
which I already hav (I think) since I just installed SP2. I did try
uninstalling the device then rebooting, which seems to solve the problem at
first (the drive shows up in MyComputer) but when I start accessing files on
it it works fine for a while but tends to hang. So methinks something's
still wrong... How now ?

"Nathan McNulty" wrote:

> Not a problem. Chipsets are the "central nervous system" of your
> motherboard. They control your USB, IDE (Hard drives), and just about
> everything else. Basically, you need to update the motherboard drivers
> which can be found on the website of your motherboard manufacturer. If
> you don't know what motherboard you have (or chipset) you can download
> and use Everest Home from www.lavalys.com to find out (look under
> Motherboard, chipset). The program will also provide a link to the
> latest drivers, and if not, post back here with the name of it.
>
> Before doing this, you may want to try uninstalling the device from
> Device Manager (Start-Run-devmgmt.msc) by expanding the hard drives or
> whatever type of device you are having a problem with, right click on
> the problematic device, click Uninstall, then reboot. You may need to
> do some registry editing if none of the above works, but we'll wait
> until later for that.
>
> ----
> Nathan McNulty
Anonymous
September 25, 2004 1:24:14 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

There are newer chipset drivers than what is included with Windows.
Intel continues to release newer drivers after a service pack has been
released. Here are the drivers I would suggest:
http://downloads.guru3d.com/download.php?det=817

----
Nathan McNulty

bailey wrote:
> Thanks Nathan ! Well I tried updating the chipset driver (mine's an Intel
> 845) but according to the website the latest updates were in the Windows SP1,
> which I already hav (I think) since I just installed SP2. I did try
> uninstalling the device then rebooting, which seems to solve the problem at
> first (the drive shows up in MyComputer) but when I start accessing files on
> it it works fine for a while but tends to hang. So methinks something's
> still wrong... How now ?
>
> "Nathan McNulty" wrote:
>
>
>>Not a problem. Chipsets are the "central nervous system" of your
>>motherboard. They control your USB, IDE (Hard drives), and just about
>>everything else. Basically, you need to update the motherboard drivers
>>which can be found on the website of your motherboard manufacturer. If
>>you don't know what motherboard you have (or chipset) you can download
>>and use Everest Home from www.lavalys.com to find out (look under
>>Motherboard, chipset). The program will also provide a link to the
>>latest drivers, and if not, post back here with the name of it.
>>
>>Before doing this, you may want to try uninstalling the device from
>>Device Manager (Start-Run-devmgmt.msc) by expanding the hard drives or
>>whatever type of device you are having a problem with, right click on
>>the problematic device, click Uninstall, then reboot. You may need to
>>do some registry editing if none of the above works, but we'll wait
>>until later for that.
>>
>>----
>>Nathan McNulty
Anonymous
September 25, 2004 4:39:01 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks for the link, I downloaded and installed the driver, but am still
having the same problem with the external HDD.

"Nathan McNulty" wrote:

> There are newer chipset drivers than what is included with Windows.
> Intel continues to release newer drivers after a service pack has been
> released. Here are the drivers I would suggest:
> http://downloads.guru3d.com/download.php?det=817
Anonymous
September 27, 2004 4:44:24 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Try this:

Remove the device from Device Manager by right clicking on it, then
uninstall it, then remove the device from the computer (physically). Now
open Registry Editior (Start-Run-regedit). Navigate to
HKLM\System\CCS\Enum\USB. Open each of the folders until you find the
one that contains info on your external USB HD. Right click on the
folder that starts with Vid_Xxxx that contains the info about your HD,
click Permission and allow full control. Then right click and delete
the folder. Now reboot, then plug the device back in. Hope that works
for ya, cause if it doesn't, you may need to do a clean install of
Windows or something else.

----
Nathan McNulty


bailey wrote:
> Thanks for the link, I downloaded and installed the driver, but am still
> having the same problem with the external HDD.
>
> "Nathan McNulty" wrote:
>
>
>>There are newer chipset drivers than what is included with Windows.
>>Intel continues to release newer drivers after a service pack has been
>>released. Here are the drivers I would suggest:
>>http://downloads.guru3d.com/download.php?det=817
Anonymous
October 6, 2004 7:03:02 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi Nathan, sorry for this late response, just got back from Germany last
night. I wish I could tell you that the regedit-ing worked, but
unfortunately, it didn't. I tried reformatting windowsXP a couple of weeks
ago but that didn't fix it either. Funny thing is, the external HD works on
other computers, just not mine.

"Nathan McNulty" wrote:

> Try this:
>
> Remove the device from Device Manager by right clicking on it, then
> uninstall it, then remove the device from the computer (physically). Now
> open Registry Editior (Start-Run-regedit). Navigate to
> HKLM\System\CCS\Enum\USB. Open each of the folders until you find the
> one that contains info on your external USB HD. Right click on the
> folder that starts with Vid_Xxxx that contains the info about your HD,
> click Permission and allow full control. Then right click and delete
> the folder. Now reboot, then plug the device back in. Hope that works
> for ya, cause if it doesn't, you may need to do a clean install of
> Windows or something else.
>
> ----
> Nathan McNulty
Anonymous
October 6, 2004 3:19:38 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Sounds like an actual hardware conflict if even after a clean install it
still wouldn't work. Try updating your BIOS for your motherboard and
see if that helps. Also, try setting the USB to 1.1 in the BIOS and see
if that fixes anything. If the drive works in other computers, there
should be nothing wrong with it. This means the problem is definetly
your computer (excellent troubleshooting on your part) ;) 

-----
Nathan McNulty

bailey wrote:
> Hi Nathan, sorry for this late response, just got back from Germany last
> night. I wish I could tell you that the regedit-ing worked, but
> unfortunately, it didn't. I tried reformatting windowsXP a couple of weeks
> ago but that didn't fix it either. Funny thing is, the external HD works on
> other computers, just not mine.
>
> "Nathan McNulty" wrote:
>
>
>>Try this:
>>
>>Remove the device from Device Manager by right clicking on it, then
>>uninstall it, then remove the device from the computer (physically). Now
>>open Registry Editior (Start-Run-regedit). Navigate to
>>HKLM\System\CCS\Enum\USB. Open each of the folders until you find the
>>one that contains info on your external USB HD. Right click on the
>>folder that starts with Vid_Xxxx that contains the info about your HD,
>>click Permission and allow full control. Then right click and delete
>>the folder. Now reboot, then plug the device back in. Hope that works
>>for ya, cause if it doesn't, you may need to do a clean install of
>>Windows or something else.
>>
>>----
>>Nathan McNulty
Anonymous
October 7, 2004 4:57:02 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

And how do I do that ? By motherboard do you mean chipset ? I updated my
chipset thingies and that didn't work either. Hardware conflict you say...
OhLordy should I be on the Compaq newsgroups then ? *huhuhu* <--crying tears
of frustration :( 

"Nathan McNulty" wrote:

> Sounds like an actual hardware conflict if even after a clean install it
> still wouldn't work. Try updating your BIOS for your motherboard and
> see if that helps. Also, try setting the USB to 1.1 in the BIOS and see
> if that fixes anything. If the drive works in other computers, there
> should be nothing wrong with it. This means the problem is definetly
> your computer (excellent troubleshooting on your part) ;) 
>
> -----
> Nathan McNulty
Anonymous
October 7, 2004 9:29:01 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Two last comments. The BIOS is the setup menu you can access usually by
pressing DEL, F1, or F2 (though it can be other things) right as the
computer is booting up. You can update this using the instructions
provided on Compaq's webiste or using their BIOS flashing utility.
Second comment was that it may be a good idea to ask in the Compaq
newsgroups as they may know an existing problem and can probably offer
better support for your product ;) 

-----
Nathan McNulty

bailey wrote:
> And how do I do that ? By motherboard do you mean chipset ? I updated my
> chipset thingies and that didn't work either. Hardware conflict you say...
> OhLordy should I be on the Compaq newsgroups then ? *huhuhu* <--crying tears
> of frustration :( 
>
> "Nathan McNulty" wrote:
>
>
>>Sounds like an actual hardware conflict if even after a clean install it
>>still wouldn't work. Try updating your BIOS for your motherboard and
>>see if that helps. Also, try setting the USB to 1.1 in the BIOS and see
>>if that fixes anything. If the drive works in other computers, there
>>should be nothing wrong with it. This means the problem is definetly
>>your computer (excellent troubleshooting on your part) ;) 
>>
>>-----
>>Nathan McNulty
Anonymous
October 17, 2004 12:53:05 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I am getting the "The Device Cannont Start (Code 10) problem also, but it is
for a PCI Video Graphics Adapter. I was working fine until I told my bios to
use my AGP adapter as the primary adapter. Before I did this, Windows said
that there were not enough resources availible for my AGP graphics card.
Please help.
Anonymous
October 20, 2004 4:49:41 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Try right clicking on the device in Device Manager, then click
Uninstall, then reboot and let Windows reinstall the device. If this
doesn't fix it, try reinstalling the video card drivers and see if that
helps.

-----
Nathan McNulty

Chris Tokar wrote:
> I am getting the "The Device Cannont Start (Code 10) problem also, but it is
> for a PCI Video Graphics Adapter. I was working fine until I told my bios to
> use my AGP adapter as the primary adapter. Before I did this, Windows said
> that there were not enough resources availible for my AGP graphics card.
> Please help.
!