Cant restore PC to factory settings

I got a pc from my older brother so I can game on it. I wanted to start fresh by restoring it to factory settings but I cant get it to work. Everytime I try to press f11 or alt+f11 on the start up screen, I dont get the recovery menu but it keeps loading to the desktop screen. I made my recovery drive active. Everytime i go to recovery manager to do it from there, I get a message. " Windows cannot restart the computer into the Windows recovery Environment to complete the recovery operation".
Any solution would be appreciated.
13 answers Last reply
More about cant restore factory settings
  1. hit f10 or f11 before the startup screen!
  2. are you sure it has a restore partition?
  3. hmmm My recovery drive or D: doesnt have the restore partition as its status. Is that holding me back?
  4. what is it labeled?

    can you click on it?
  5. healthy(active,primary partition)
    EDIT: Yes I can click on it.
  6. what does it show you?
  7. what brand is the computer!
  8. It is a compaq presario SR5152NX
  9. Software included
    Recovery partition (including possibility to recover system, applications and drivers separately); Optional re-allocation of recovery partition; Recovery CD/DVD creation tool; Symantec™ Norton Internet Security™ 2007 (60 days live update)

    your rig should have it!
  10. Thank you so much :D
    Ill take my time and read the manuals.
  11. no problem, they will send you recovery discs for a small fee!
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