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trouble with USB storage device drivers

Last response: in Windows XP
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October 5, 2004 1:18:51 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

On my new Dell system running xp professional, when I
attach a USB device (CompactFlash reader or Western
Digital external drive) it goes through the new hardware
wizard and looks for a driver. Then it says that
installation failed because it couldn't find a driver,
and I can't access the devices. These devices work
automatically on my other computers, including a Dell
laptop an HP system and a Micron system, and the
documentation with the hard drive says that there isn't a
driver and that it should show up automatically. Any
suggestions?
Anonymous
October 5, 2004 8:25:08 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Are the USB ports working correctly with other devices?
--
Cari (MS-MVP Printing, Imaging & Hardware)
www.coribright.com

"Ken" <anonymous@discussions.microsoft.com> wrote in message
news:0a4501c4aaf7$0039d290$a601280a@phx.gbl...
> On my new Dell system running xp professional, when I
> attach a USB device (CompactFlash reader or Western
> Digital external drive) it goes through the new hardware
> wizard and looks for a driver. Then it says that
> installation failed because it couldn't find a driver,
> and I can't access the devices. These devices work
> automatically on my other computers, including a Dell
> laptop an HP system and a Micron system, and the
> documentation with the hard drive says that there isn't a
> driver and that it should show up automatically. Any
> suggestions?
Anonymous
October 6, 2004 2:07:17 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

They work with a USB mouse, which is the only other USB
device I've tried.
>-----Original Message-----
>Are the USB ports working correctly with other devices?
>--
>Cari (MS-MVP Printing, Imaging & Hardware)
>www.coribright.com
>
>"Ken" <anonymous@discussions.microsoft.com> wrote in
message
>news:0a4501c4aaf7$0039d290$a601280a@phx.gbl...
>> On my new Dell system running xp professional, when I
>> attach a USB device (CompactFlash reader or Western
>> Digital external drive) it goes through the new
hardware
>> wizard and looks for a driver. Then it says that
>> installation failed because it couldn't find a driver,
>> and I can't access the devices. These devices work
>> automatically on my other computers, including a Dell
>> laptop an HP system and a Micron system, and the
>> documentation with the hard drive says that there
isn't a
>> driver and that it should show up automatically. Any
>> suggestions?
>
>
>.
>
Related resources
Anonymous
October 6, 2004 2:59:04 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Right click on My Computer, click Manage, click Disk Management and see
if the drive appears there and if you can do anything with it. You may
need to edit the registry to clear out the previous attempted install of
the device in order to properly install it which we will go over if
necessary.

-----
Nathan McNulty

anonymous@discussions.microsoft.com wrote:
> They work with a USB mouse, which is the only other USB
> device I've tried.
>
>>-----Original Message-----
>>Are the USB ports working correctly with other devices?
>>--
>>Cari (MS-MVP Printing, Imaging & Hardware)
>>www.coribright.com
>>
>>"Ken" <anonymous@discussions.microsoft.com> wrote in
>
> message
>
>>news:0a4501c4aaf7$0039d290$a601280a@phx.gbl...
>>
>>>On my new Dell system running xp professional, when I
>>>attach a USB device (CompactFlash reader or Western
>>>Digital external drive) it goes through the new
>
> hardware
>
>>>wizard and looks for a driver. Then it says that
>>>installation failed because it couldn't find a driver,
>>>and I can't access the devices. These devices work
>>>automatically on my other computers, including a Dell
>>>laptop an HP system and a Micron system, and the
>>>documentation with the hard drive says that there
>
> isn't a
>
>>>driver and that it should show up automatically. Any
>>>suggestions?
>>
>>
>>.
>>
Anonymous
October 7, 2004 10:36:17 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

The devices do both show up in Disk Management with
question marks beside them.
>-----Original Message-----
>Right click on My Computer, click Manage, click Disk
Management and see
>if the drive appears there and if you can do anything
with it. You may
>need to edit the registry to clear out the previous
attempted install of
>the device in order to properly install it which we will
go over if
>necessary.
>
>-----
>Nathan McNulty
>
>anonymous@discussions.microsoft.com wrote:
>> They work with a USB mouse, which is the only other
USB
>> device I've tried.
>>
>>>-----Original Message-----
>>>Are the USB ports working correctly with other devices?
>>>--
>>>Cari (MS-MVP Printing, Imaging & Hardware)
>>>www.coribright.com
>>>
>>>"Ken" <anonymous@discussions.microsoft.com> wrote in
>>
>> message
>>
>>>news:0a4501c4aaf7$0039d290$a601280a@phx.gbl...
>>>
>>>>On my new Dell system running xp professional, when I
>>>>attach a USB device (CompactFlash reader or Western
>>>>Digital external drive) it goes through the new
>>
>> hardware
>>
>>>>wizard and looks for a driver. Then it says that
>>>>installation failed because it couldn't find a driver,
>>>>and I can't access the devices. These devices work
>>>>automatically on my other computers, including a Dell
>>>>laptop an HP system and a Micron system, and the
>>>>documentation with the hard drive says that there
>>
>> isn't a
>>
>>>>driver and that it should show up automatically. Any
>>>>suggestions?
>>>
>>>
>>>.
>>>
>.
>
Anonymous
October 7, 2004 9:13:43 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Right click on them, click Uninstall, then reboot. If it doesn't work
after that, try this after unplugging the devices:

Open the Registry Editor (Start-Run-regedit). Navigate to
HKLM\System\CCS\Enum\USB and look for the folder containing information
about the problematic devices. Now right click on the folder labeled
Vid_Xxxx that contains the information about the problematic devices and
click Permission. Allow full control of the key, then right click on it
and delete it. Now reboot and try again ;) 

-----
Nathan McNulty

anonymous@discussions.microsoft.com wrote:
> The devices do both show up in Disk Management with
> question marks beside them.
>
>>-----Original Message-----
>>Right click on My Computer, click Manage, click Disk
>
> Management and see
>
>>if the drive appears there and if you can do anything
>
> with it. You may
>
>>need to edit the registry to clear out the previous
>
> attempted install of
>
>>the device in order to properly install it which we will
>
> go over if
>
>>necessary.
>>
>>-----
>>Nathan McNulty
>>
>>anonymous@discussions.microsoft.com wrote:
>>
>>>They work with a USB mouse, which is the only other
>
> USB
>
>>>device I've tried.
>>>
>>>
>>>>-----Original Message-----
>>>>Are the USB ports working correctly with other devices?
>>>>--
>>>>Cari (MS-MVP Printing, Imaging & Hardware)
>>>>www.coribright.com
>>>>
>>>>"Ken" <anonymous@discussions.microsoft.com> wrote in
>>>
>>>message
>>>
>>>
>>>>news:0a4501c4aaf7$0039d290$a601280a@phx.gbl...
>>>>
>>>>
>>>>>On my new Dell system running xp professional, when I
>>>>>attach a USB device (CompactFlash reader or Western
>>>>>Digital external drive) it goes through the new
>>>
>>>hardware
>>>
>>>
>>>>>wizard and looks for a driver. Then it says that
>>>>>installation failed because it couldn't find a driver,
>>>>>and I can't access the devices. These devices work
>>>>>automatically on my other computers, including a Dell
>>>>>laptop an HP system and a Micron system, and the
>>>>>documentation with the hard drive says that there
>>>
>>>isn't a
>>>
>>>
>>>>>driver and that it should show up automatically. Any
>>>>>suggestions?
>>>>
>>>>
>>>>.
>>>>
>>
>>.
>>
Anonymous
October 11, 2004 10:35:22 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

The drives do appear in Disk management under Other
Devices, with question marks beside their names. I have
the option of Uninstalling, which I have tried. That
makes them not show up in Disk Management anymore, but
the same thing happens the next time I attch the devices.
>-----Original Message-----
>Right click on My Computer, click Manage, click Disk
Management and see
>if the drive appears there and if you can do anything
with it. You may
>need to edit the registry to clear out the previous
attempted install of
>the device in order to properly install it which we will
go over if
>necessary.
>
>-----
>Nathan McNulty
>
>anonymous@discussions.microsoft.com wrote:
>> They work with a USB mouse, which is the only other
USB
>> device I've tried.
>>
>>>-----Original Message-----
>>>Are the USB ports working correctly with other devices?
>>>--
>>>Cari (MS-MVP Printing, Imaging & Hardware)
>>>www.coribright.com
>>>
>>>"Ken" <anonymous@discussions.microsoft.com> wrote in
>>
>> message
>>
>>>news:0a4501c4aaf7$0039d290$a601280a@phx.gbl...
>>>
>>>>On my new Dell system running xp professional, when I
>>>>attach a USB device (CompactFlash reader or Western
>>>>Digital external drive) it goes through the new
>>
>> hardware
>>
>>>>wizard and looks for a driver. Then it says that
>>>>installation failed because it couldn't find a driver,
>>>>and I can't access the devices. These devices work
>>>>automatically on my other computers, including a Dell
>>>>laptop an HP system and a Micron system, and the
>>>>documentation with the hard drive says that there
>>
>> isn't a
>>
>>>>driver and that it should show up automatically. Any
>>>>suggestions?
>>>
>>>
>>>.
>>>
>.
>
Anonymous
October 11, 2004 10:09:05 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Disconnect the devices and open the Registry Editor (Start-Run-regedit).
Navigate to HKLM\System\CCS\Enum\USB and look for the folder
containing information about the problematic devices. Now right click
on the folder labeled Vid_Xxxx that contains the information about the
problematic devices and click Permission. Allow full control of the
key, then right click on it and delete it. Now reboot and try again

-----
Nathan McNulty

anonymous@discussions.microsoft.com wrote:
> The drives do appear in Disk management under Other
> Devices, with question marks beside their names. I have
> the option of Uninstalling, which I have tried. That
> makes them not show up in Disk Management anymore, but
> the same thing happens the next time I attch the devices.
>
>>-----Original Message-----
>>Right click on My Computer, click Manage, click Disk
>
> Management and see
>
>>if the drive appears there and if you can do anything
>
> with it. You may
>
>>need to edit the registry to clear out the previous
>
> attempted install of
>
>>the device in order to properly install it which we will
>
> go over if
>
>>necessary.
>>
>>-----
>>Nathan McNulty
>>
>>anonymous@discussions.microsoft.com wrote:
>>
>>>They work with a USB mouse, which is the only other
>
> USB
>
>>>device I've tried.
>>>
>>>
>>>>-----Original Message-----
>>>>Are the USB ports working correctly with other devices?
>>>>--
>>>>Cari (MS-MVP Printing, Imaging & Hardware)
>>>>www.coribright.com
>>>>
>>>>"Ken" <anonymous@discussions.microsoft.com> wrote in
>>>
>>>message
>>>
>>>
>>>>news:0a4501c4aaf7$0039d290$a601280a@phx.gbl...
>>>>
>>>>
>>>>>On my new Dell system running xp professional, when I
>>>>>attach a USB device (CompactFlash reader or Western
>>>>>Digital external drive) it goes through the new
>>>
>>>hardware
>>>
>>>
>>>>>wizard and looks for a driver. Then it says that
>>>>>installation failed because it couldn't find a driver,
>>>>>and I can't access the devices. These devices work
>>>>>automatically on my other computers, including a Dell
>>>>>laptop an HP system and a Micron system, and the
>>>>>documentation with the hard drive says that there
>>>
>>>isn't a
>>>
>>>
>>>>>driver and that it should show up automatically. Any
>>>>>suggestions?
>>>>
>>>>
>>>>.
>>>>
>>
>>.
>>
!