Add a new printer

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Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I'm using Windows XP Home. I have an Epson inkjet printer
connected to my parallel port. The printer prints okay but
lately it doesn't show up as a printer connected to my
system as it used to, but I can still print with it. I
used to have an Epson folder, but it's gone also. I tried
to reinstall the Epson printer but I can't do it... the
add a printer wizard starts but just "hangs". I bought a
new printer and connected it to my USB port and tried to
install it but I get the same result. The software for
the new printer installs then it "hangs" too. When I
restart my computer, it says it detected new hardware but
when it starts the installation process it again "hangs".
What's happening? Can anyone help?
Nadine

 

[bar]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Do you have Norton Anti Virus running?

If so, disconnect from the internet, disable Norton and try installing the
software.

"Nadine" wrote:

> I'm using Windows XP Home. I have an Epson inkjet printer
> connected to my parallel port. The printer prints okay but
> lately it doesn't show up as a printer connected to my
> system as it used to, but I can still print with it. I
> used to have an Epson folder, but it's gone also. I tried
> to reinstall the Epson printer but I can't do it... the
> add a printer wizard starts but just "hangs". I bought a
> new printer and connected it to my USB port and tried to
> install it but I get the same result. The software for
> the new printer installs then it "hangs" too. When I
> restart my computer, it says it detected new hardware but
> when it starts the installation process it again "hangs".
> What's happening? Can anyone help?
> Nadine
>