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HP Officejet 6110 drivers won't install on Toshiba 5100 - ..

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October 14, 2004 1:35:02 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

HP Officejet 6110 drivers won't install on Toshiba 5100


I've spent hours on this problems and over an hour with HP techincal support
and we
can't figure it out.


I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
can't get
the drivers installed on my computer.

I have a toshiba 5100 running XP Home Service Pack 2.

1. with printer off and USB disconnected I insert the HP Installation CD and
the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.

2. a "Welcome to Found New Hardware wizard" starts.

3. I select the default "Install the software automatically" and hit "Next"
button.
It searches and I get a window saying "The wizard could not find the
software on your computer".

I press next and I get a window saying "Cannot install this Hardware. The
hardware was not installed because the wizard
cannot find the necessary software"

4. I go "Back" in the "Found new hardware wizard" and this time select the
"Install from a list or specific location"
option. I select the "Search for the best driver in these locations" radio
button, select the
"Include this location in the search" checkbox, and then set the path to the
installation disc root directory
where all the inf files are. I press next but I get the same errors.

5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there and
setting the location to
driver location to the temp folder. This didn't work.

6. In case my CD-ROM disk was corrupted I downloaded the full installation
program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off and
attemted the installation again.
This did not work either.

7. with HP technical support we uninstalled all the software again, and made
sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught the
installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.

8. I don't think it is a service pack 2 problem because I have Drive Image
and I installed a pre-sp2 version of my system, repeated everything above
with
the same problems.

9. I asked if I could manually install the drivers but HP said not really
because its complicated for an all-in-one.

10. If I select the "Don't seach. I will choose the driver to install" and
set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the printer
is disconnected - the cable, USB ports ect
are ok.

11. From the control panel/scanner and camera's I tried finding an inf file
that might install but I recieved an
error for all saying there was no inf file for the selected device.

So I really need the Hardware installation wizard to work correctly. I'd
doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.

thanks
rj
Anonymous
a b α HP
a b \ Driver
October 14, 2004 2:00:44 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Were you trying this from an Administrator type account?


"RJ" <scabbycat1@ca.inter.net> wrote in message
news:2t7dk9F1rrollU1@uni-berlin.de...
>
> HP Officejet 6110 drivers won't install on Toshiba 5100
>
>
> I've spent hours on this problems and over an hour with HP techincal
> support and we
> can't figure it out.
>
>
> I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
> can't get
> the drivers installed on my computer.
>
> I have a toshiba 5100 running XP Home Service Pack 2.
>
> 1. with printer off and USB disconnected I insert the HP Installation CD
> and the
> Setup.exe program runs. I turn on the printer and connect the USB when
> prompted.
>
> 2. a "Welcome to Found New Hardware wizard" starts.
>
> 3. I select the default "Install the software automatically" and hit
> "Next" button.
> It searches and I get a window saying "The wizard could not find the
> software on your computer".
>
> I press next and I get a window saying "Cannot install this Hardware. The
> hardware was not installed because the wizard
> cannot find the necessary software"
>
> 4. I go "Back" in the "Found new hardware wizard" and this time select the
> "Install from a list or specific location"
> option. I select the "Search for the best driver in these locations"
> radio button, select the
> "Include this location in the search" checkbox, and then set the path to
> the installation disc root directory
> where all the inf files are. I press next but I get the same errors.
>
> 5. I uninstalled all the hp software, disconnected the Printer USB and
> started over. I copied the entire hp installation cd to a temp file
> on my hard drive then tried running the intallation program from there and
> setting the location to
> driver location to the temp folder. This didn't work.
>
> 6. In case my CD-ROM disk was corrupted I downloaded the full installation
> program from the HP Web site. Uninstalled
> everything, disconnected the USB cable, cycled the printer on and off and
> attemted the installation again.
> This did not work either.
>
> 7. with HP technical support we uninstalled all the software again, and
> made sure HP registry items were clear and tried everything
> again but got the same errors. We tried many things and cycled throught
> the installation procedure several times but always got the same error.
> They thought it might be a service pack 2 problem.
>
> 8. I don't think it is a service pack 2 problem because I have Drive Image
> and I installed a pre-sp2 version of my system, repeated everything above
> with
> the same problems.
>
> 9. I asked if I could manually install the drivers but HP said not really
> because its complicated for an all-in-one.
>
> 10. If I select the "Don't seach. I will choose the driver to install" and
> set it to the hpoprn08.inf file
> the print function installs and I can print from my computer, however I
> can't do inything else and
> the status of the printer under the HP Director software is that the
> printer is disconnected - the cable, USB ports ect
> are ok.
>
> 11. From the control panel/scanner and camera's I tried finding an inf
> file that might install but I recieved an
> error for all saying there was no inf file for the selected device.
>
> So I really need the Hardware installation wizard to work correctly. I'd
> doesn't seem to recognize the driver software and I can't get them
> installed.
> I'd appreciate any help or what I should do.
>
> thanks
> rj
>
>
October 14, 2004 2:48:08 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks for responding.

Yes I have an Administrator account.

Thanks.
rj

"Yves Leclerc" <yleclercNOSPAM@maysys.com> wrote in message
news:ef0J0YfsEHA.3876@TK2MSFTNGP15.phx.gbl...
> Were you trying this from an Administrator type account?
>
>
> "RJ" <scabbycat1@ca.inter.net> wrote in message
> news:2t7dk9F1rrollU1@uni-berlin.de...
>>
>> HP Officejet 6110 drivers won't install on Toshiba 5100
>>
>>
>> I've spent hours on this problems and over an hour with HP techincal
>> support and we
>> can't figure it out.
>>
>>
>> I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax.
>> I can't get
>> the drivers installed on my computer.
>>
>> I have a toshiba 5100 running XP Home Service Pack 2.
>>
>> 1. with printer off and USB disconnected I insert the HP Installation CD
>> and the
>> Setup.exe program runs. I turn on the printer and connect the USB when
>> prompted.
>>
>> 2. a "Welcome to Found New Hardware wizard" starts.
>>
>> 3. I select the default "Install the software automatically" and hit
>> "Next" button.
>> It searches and I get a window saying "The wizard could not find the
>> software on your computer".
>>
>> I press next and I get a window saying "Cannot install this Hardware. The
>> hardware was not installed because the wizard
>> cannot find the necessary software"
>>
>> 4. I go "Back" in the "Found new hardware wizard" and this time select
>> the "Install from a list or specific location"
>> option. I select the "Search for the best driver in these locations"
>> radio button, select the
>> "Include this location in the search" checkbox, and then set the path to
>> the installation disc root directory
>> where all the inf files are. I press next but I get the same errors.
>>
>> 5. I uninstalled all the hp software, disconnected the Printer USB and
>> started over. I copied the entire hp installation cd to a temp file
>> on my hard drive then tried running the intallation program from there
>> and setting the location to
>> driver location to the temp folder. This didn't work.
>>
>> 6. In case my CD-ROM disk was corrupted I downloaded the full
>> installation program from the HP Web site. Uninstalled
>> everything, disconnected the USB cable, cycled the printer on and off and
>> attemted the installation again.
>> This did not work either.
>>
>> 7. with HP technical support we uninstalled all the software again, and
>> made sure HP registry items were clear and tried everything
>> again but got the same errors. We tried many things and cycled throught
>> the installation procedure several times but always got the same error.
>> They thought it might be a service pack 2 problem.
>>
>> 8. I don't think it is a service pack 2 problem because I have Drive
>> Image and I installed a pre-sp2 version of my system, repeated
>> everything above with
>> the same problems.
>>
>> 9. I asked if I could manually install the drivers but HP said not really
>> because its complicated for an all-in-one.
>>
>> 10. If I select the "Don't seach. I will choose the driver to install"
>> and set it to the hpoprn08.inf file
>> the print function installs and I can print from my computer, however I
>> can't do inything else and
>> the status of the printer under the HP Director software is that the
>> printer is disconnected - the cable, USB ports ect
>> are ok.
>>
>> 11. From the control panel/scanner and camera's I tried finding an inf
>> file that might install but I recieved an
>> error for all saying there was no inf file for the selected device.
>>
>> So I really need the Hardware installation wizard to work correctly. I'd
>> doesn't seem to recognize the driver software and I can't get them
>> installed.
>> I'd appreciate any help or what I should do.
>>
>> thanks
>> rj
>>
>>
>
>
Related resources
Anonymous
a b α HP
a b \ Driver
October 14, 2004 10:36:13 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Ok - you have an administrator account - but did you install the drivers
while logged into the administrator account?

--
"SpongeBob SquarePants"
"Who lives in a pineapple under the sea?"

Small Note: If you want to learn how to fix/do something, I'll point you to
it, but if you want me to do your work for you, it will cost you $50 USD per
hour - your choice.
"RJ" <scabbycat1@ca.inter.net> wrote in message
news:2t7htfF1stuvaU1@uni-berlin.de...
> Thanks for responding.
>
> Yes I have an Administrator account.
>
> Thanks.
> rj
>
> "Yves Leclerc" <yleclercNOSPAM@maysys.com> wrote in message
> news:ef0J0YfsEHA.3876@TK2MSFTNGP15.phx.gbl...
>> Were you trying this from an Administrator type account?
>>
>>
>> "RJ" <scabbycat1@ca.inter.net> wrote in message
>> news:2t7dk9F1rrollU1@uni-berlin.de...
>>>
>>> HP Officejet 6110 drivers won't install on Toshiba 5100
>>>
>>>
>>> I've spent hours on this problems and over an hour with HP techincal
>>> support and we
>>> can't figure it out.
>>>
>>>
>>> I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax.
>>> I can't get
>>> the drivers installed on my computer.
>>>
>>> I have a toshiba 5100 running XP Home Service Pack 2.
>>>
>>> 1. with printer off and USB disconnected I insert the HP Installation CD
>>> and the
>>> Setup.exe program runs. I turn on the printer and connect the USB when
>>> prompted.
>>>
>>> 2. a "Welcome to Found New Hardware wizard" starts.
>>>
>>> 3. I select the default "Install the software automatically" and hit
>>> "Next" button.
>>> It searches and I get a window saying "The wizard could not find the
>>> software on your computer".
>>>
>>> I press next and I get a window saying "Cannot install this Hardware.
>>> The hardware was not installed because the wizard
>>> cannot find the necessary software"
>>>
>>> 4. I go "Back" in the "Found new hardware wizard" and this time select
>>> the "Install from a list or specific location"
>>> option. I select the "Search for the best driver in these locations"
>>> radio button, select the
>>> "Include this location in the search" checkbox, and then set the path to
>>> the installation disc root directory
>>> where all the inf files are. I press next but I get the same errors.
>>>
>>> 5. I uninstalled all the hp software, disconnected the Printer USB and
>>> started over. I copied the entire hp installation cd to a temp file
>>> on my hard drive then tried running the intallation program from there
>>> and setting the location to
>>> driver location to the temp folder. This didn't work.
>>>
>>> 6. In case my CD-ROM disk was corrupted I downloaded the full
>>> installation program from the HP Web site. Uninstalled
>>> everything, disconnected the USB cable, cycled the printer on and off
>>> and attemted the installation again.
>>> This did not work either.
>>>
>>> 7. with HP technical support we uninstalled all the software again, and
>>> made sure HP registry items were clear and tried everything
>>> again but got the same errors. We tried many things and cycled throught
>>> the installation procedure several times but always got the same error.
>>> They thought it might be a service pack 2 problem.
>>>
>>> 8. I don't think it is a service pack 2 problem because I have Drive
>>> Image and I installed a pre-sp2 version of my system, repeated
>>> everything above with
>>> the same problems.
>>>
>>> 9. I asked if I could manually install the drivers but HP said not
>>> really because its complicated for an all-in-one.
>>>
>>> 10. If I select the "Don't seach. I will choose the driver to install"
>>> and set it to the hpoprn08.inf file
>>> the print function installs and I can print from my computer, however I
>>> can't do inything else and
>>> the status of the printer under the HP Director software is that the
>>> printer is disconnected - the cable, USB ports ect
>>> are ok.
>>>
>>> 11. From the control panel/scanner and camera's I tried finding an inf
>>> file that might install but I recieved an
>>> error for all saying there was no inf file for the selected device.
>>>
>>> So I really need the Hardware installation wizard to work correctly.
>>> I'd doesn't seem to recognize the driver software and I can't get them
>>> installed.
>>> I'd appreciate any help or what I should do.
>>>
>>> thanks
>>> rj
>>>
>>>
>>
>>
>
>
October 29, 2004 11:58:05 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I thought I'd let the group know what happened. I couldn't resolve this
problem so I returned the HP6110. I got a Lexmark 6170 which installed and
seems to operate fine but OmniPage Pro does not recognize the scanner!!

You can't win.

rj.



"RJ" <scabbycat1@ca.inter.net> wrote in message
news:2t7dk9F1rrollU1@uni-berlin.de...
>
> HP Officejet 6110 drivers won't install on Toshiba 5100
>
>
> I've spent hours on this problems and over an hour with HP techincal
> support and we
> can't figure it out.
>
>
> I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
> can't get
> the drivers installed on my computer.
>
> I have a toshiba 5100 running XP Home Service Pack 2.
>
> 1. with printer off and USB disconnected I insert the HP Installation CD
> and the
> Setup.exe program runs. I turn on the printer and connect the USB when
> prompted.
>
> 2. a "Welcome to Found New Hardware wizard" starts.
>
> 3. I select the default "Install the software automatically" and hit
> "Next" button.
> It searches and I get a window saying "The wizard could not find the
> software on your computer".
>
> I press next and I get a window saying "Cannot install this Hardware. The
> hardware was not installed because the wizard
> cannot find the necessary software"
>
> 4. I go "Back" in the "Found new hardware wizard" and this time select the
> "Install from a list or specific location"
> option. I select the "Search for the best driver in these locations"
> radio button, select the
> "Include this location in the search" checkbox, and then set the path to
> the installation disc root directory
> where all the inf files are. I press next but I get the same errors.
>
> 5. I uninstalled all the hp software, disconnected the Printer USB and
> started over. I copied the entire hp installation cd to a temp file
> on my hard drive then tried running the intallation program from there and
> setting the location to
> driver location to the temp folder. This didn't work.
>
> 6. In case my CD-ROM disk was corrupted I downloaded the full installation
> program from the HP Web site. Uninstalled
> everything, disconnected the USB cable, cycled the printer on and off and
> attemted the installation again.
> This did not work either.
>
> 7. with HP technical support we uninstalled all the software again, and
> made sure HP registry items were clear and tried everything
> again but got the same errors. We tried many things and cycled throught
> the installation procedure several times but always got the same error.
> They thought it might be a service pack 2 problem.
>
> 8. I don't think it is a service pack 2 problem because I have Drive Image
> and I installed a pre-sp2 version of my system, repeated everything above
> with
> the same problems.
>
> 9. I asked if I could manually install the drivers but HP said not really
> because its complicated for an all-in-one.
>
> 10. If I select the "Don't seach. I will choose the driver to install" and
> set it to the hpoprn08.inf file
> the print function installs and I can print from my computer, however I
> can't do inything else and
> the status of the printer under the HP Director software is that the
> printer is disconnected - the cable, USB ports ect
> are ok.
>
> 11. From the control panel/scanner and camera's I tried finding an inf
> file that might install but I recieved an
> error for all saying there was no inf file for the selected device.
>
> So I really need the Hardware installation wizard to work correctly. I'd
> doesn't seem to recognize the driver software and I can't get them
> installed.
> I'd appreciate any help or what I should do.
>
> thanks
> rj
>
>
Anonymous
a b α HP
a b \ Driver
October 29, 2004 12:07:48 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Do you have more than one partition on your hard drive and
did you install the software to something different than
where the default installation is looking on the hard drive
for the software?

Since you bought a Lexmark, check for software updates or
reinstall OmniPage Pro so it installed Lexmark driver files.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


"RJ" <scabbycat1@ca.inter.net> wrote in message
news:2uepihF29n37fU1@uni-berlin.de...
|I thought I'd let the group know what happened. I couldn't
resolve this
| problem so I returned the HP6110. I got a Lexmark 6170
which installed and
| seems to operate fine but OmniPage Pro does not recognize
the scanner!!
|
| You can't win.
|
| rj.
|
|
|
| "RJ" <scabbycat1@ca.inter.net> wrote in message
| news:2t7dk9F1rrollU1@uni-berlin.de...
| >
| > HP Officejet 6110 drivers won't install on Toshiba 5100
| >
| >
| > I've spent hours on this problems and over an hour with
HP techincal
| > support and we
| > can't figure it out.
| >
| >
| > I purchased an HP Officejet 6110 all-in one
copier/printer/scanner/fax. I
| > can't get
| > the drivers installed on my computer.
| >
| > I have a toshiba 5100 running XP Home Service Pack 2.
| >
| > 1. with printer off and USB disconnected I insert the HP
Installation CD
| > and the
| > Setup.exe program runs. I turn on the printer and
connect the USB when
| > prompted.
| >
| > 2. a "Welcome to Found New Hardware wizard" starts.
| >
| > 3. I select the default "Install the software
automatically" and hit
| > "Next" button.
| > It searches and I get a window saying "The wizard could
not find the
| > software on your computer".
| >
| > I press next and I get a window saying "Cannot install
this Hardware. The
| > hardware was not installed because the wizard
| > cannot find the necessary software"
| >
| > 4. I go "Back" in the "Found new hardware wizard" and
this time select the
| > "Install from a list or specific location"
| > option. I select the "Search for the best driver in
these locations"
| > radio button, select the
| > "Include this location in the search" checkbox, and then
set the path to
| > the installation disc root directory
| > where all the inf files are. I press next but I get the
same errors.
| >
| > 5. I uninstalled all the hp software, disconnected the
Printer USB and
| > started over. I copied the entire hp installation cd to
a temp file
| > on my hard drive then tried running the intallation
program from there and
| > setting the location to
| > driver location to the temp folder. This didn't work.
| >
| > 6. In case my CD-ROM disk was corrupted I downloaded the
full installation
| > program from the HP Web site. Uninstalled
| > everything, disconnected the USB cable, cycled the
printer on and off and
| > attemted the installation again.
| > This did not work either.
| >
| > 7. with HP technical support we uninstalled all the
software again, and
| > made sure HP registry items were clear and tried
everything
| > again but got the same errors. We tried many things and
cycled throught
| > the installation procedure several times but always got
the same error.
| > They thought it might be a service pack 2 problem.
| >
| > 8. I don't think it is a service pack 2 problem because
I have Drive Image
| > and I installed a pre-sp2 version of my system,
repeated everything above
| > with
| > the same problems.
| >
| > 9. I asked if I could manually install the drivers but
HP said not really
| > because its complicated for an all-in-one.
| >
| > 10. If I select the "Don't seach. I will choose the
driver to install" and
| > set it to the hpoprn08.inf file
| > the print function installs and I can print from my
computer, however I
| > can't do inything else and
| > the status of the printer under the HP Director software
is that the
| > printer is disconnected - the cable, USB ports ect
| > are ok.
| >
| > 11. From the control panel/scanner and camera's I tried
finding an inf
| > file that might install but I recieved an
| > error for all saying there was no inf file for the
selected device.
| >
| > So I really need the Hardware installation wizard to
work correctly. I'd
| > doesn't seem to recognize the driver software and I
can't get them
| > installed.
| > I'd appreciate any help or what I should do.
| >
| > thanks
| > rj
| >
| >
|
|
!