HP Officejet 6110 drivers won't install on Toshiba 5100 - ..

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

HP Officejet 6110 drivers won't install on Toshiba 5100


I've spent hours on this problems and over an hour with HP techincal support
and we
can't figure it out.


I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
can't get
the drivers installed on my computer.

I have a toshiba 5100 running XP Home Service Pack 2.

1. with printer off and USB disconnected I insert the HP Installation CD and
the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.

2. a "Welcome to Found New Hardware wizard" starts.

3. I select the default "Install the software automatically" and hit "Next"
button.
It searches and I get a window saying "The wizard could not find the
software on your computer".

I press next and I get a window saying "Cannot install this Hardware. The
hardware was not installed because the wizard
cannot find the necessary software"

4. I go "Back" in the "Found new hardware wizard" and this time select the
"Install from a list or specific location"
option. I select the "Search for the best driver in these locations" radio
button, select the
"Include this location in the search" checkbox, and then set the path to the
installation disc root directory
where all the inf files are. I press next but I get the same errors.

5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there and
setting the location to
driver location to the temp folder. This didn't work.

6. In case my CD-ROM disk was corrupted I downloaded the full installation
program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off and
attemted the installation again.
This did not work either.

7. with HP technical support we uninstalled all the software again, and made
sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught the
installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.

8. I don't think it is a service pack 2 problem because I have Drive Image
and I installed a pre-sp2 version of my system, repeated everything above
with
the same problems.

9. I asked if I could manually install the drivers but HP said not really
because its complicated for an all-in-one.

10. If I select the "Don't seach. I will choose the driver to install" and
set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the printer
is disconnected - the cable, USB ports ect
are ok.

11. From the control panel/scanner and camera's I tried finding an inf file
that might install but I recieved an
error for all saying there was no inf file for the selected device.

So I really need the Hardware installation wizard to work correctly. I'd
doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.

thanks
rj
5 answers Last reply
More about officejet 6110 drivers install toshiba 5100
  1. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Were you trying this from an Administrator type account?


    "RJ" <scabbycat1@ca.inter.net> wrote in message
    news:2t7dk9F1rrollU1@uni-berlin.de...
    >
    > HP Officejet 6110 drivers won't install on Toshiba 5100
    >
    >
    > I've spent hours on this problems and over an hour with HP techincal
    > support and we
    > can't figure it out.
    >
    >
    > I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
    > can't get
    > the drivers installed on my computer.
    >
    > I have a toshiba 5100 running XP Home Service Pack 2.
    >
    > 1. with printer off and USB disconnected I insert the HP Installation CD
    > and the
    > Setup.exe program runs. I turn on the printer and connect the USB when
    > prompted.
    >
    > 2. a "Welcome to Found New Hardware wizard" starts.
    >
    > 3. I select the default "Install the software automatically" and hit
    > "Next" button.
    > It searches and I get a window saying "The wizard could not find the
    > software on your computer".
    >
    > I press next and I get a window saying "Cannot install this Hardware. The
    > hardware was not installed because the wizard
    > cannot find the necessary software"
    >
    > 4. I go "Back" in the "Found new hardware wizard" and this time select the
    > "Install from a list or specific location"
    > option. I select the "Search for the best driver in these locations"
    > radio button, select the
    > "Include this location in the search" checkbox, and then set the path to
    > the installation disc root directory
    > where all the inf files are. I press next but I get the same errors.
    >
    > 5. I uninstalled all the hp software, disconnected the Printer USB and
    > started over. I copied the entire hp installation cd to a temp file
    > on my hard drive then tried running the intallation program from there and
    > setting the location to
    > driver location to the temp folder. This didn't work.
    >
    > 6. In case my CD-ROM disk was corrupted I downloaded the full installation
    > program from the HP Web site. Uninstalled
    > everything, disconnected the USB cable, cycled the printer on and off and
    > attemted the installation again.
    > This did not work either.
    >
    > 7. with HP technical support we uninstalled all the software again, and
    > made sure HP registry items were clear and tried everything
    > again but got the same errors. We tried many things and cycled throught
    > the installation procedure several times but always got the same error.
    > They thought it might be a service pack 2 problem.
    >
    > 8. I don't think it is a service pack 2 problem because I have Drive Image
    > and I installed a pre-sp2 version of my system, repeated everything above
    > with
    > the same problems.
    >
    > 9. I asked if I could manually install the drivers but HP said not really
    > because its complicated for an all-in-one.
    >
    > 10. If I select the "Don't seach. I will choose the driver to install" and
    > set it to the hpoprn08.inf file
    > the print function installs and I can print from my computer, however I
    > can't do inything else and
    > the status of the printer under the HP Director software is that the
    > printer is disconnected - the cable, USB ports ect
    > are ok.
    >
    > 11. From the control panel/scanner and camera's I tried finding an inf
    > file that might install but I recieved an
    > error for all saying there was no inf file for the selected device.
    >
    > So I really need the Hardware installation wizard to work correctly. I'd
    > doesn't seem to recognize the driver software and I can't get them
    > installed.
    > I'd appreciate any help or what I should do.
    >
    > thanks
    > rj
    >
    >
  2. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Thanks for responding.

    Yes I have an Administrator account.

    Thanks.
    rj

    "Yves Leclerc" <yleclercNOSPAM@maysys.com> wrote in message
    news:ef0J0YfsEHA.3876@TK2MSFTNGP15.phx.gbl...
    > Were you trying this from an Administrator type account?
    >
    >
    > "RJ" <scabbycat1@ca.inter.net> wrote in message
    > news:2t7dk9F1rrollU1@uni-berlin.de...
    >>
    >> HP Officejet 6110 drivers won't install on Toshiba 5100
    >>
    >>
    >> I've spent hours on this problems and over an hour with HP techincal
    >> support and we
    >> can't figure it out.
    >>
    >>
    >> I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax.
    >> I can't get
    >> the drivers installed on my computer.
    >>
    >> I have a toshiba 5100 running XP Home Service Pack 2.
    >>
    >> 1. with printer off and USB disconnected I insert the HP Installation CD
    >> and the
    >> Setup.exe program runs. I turn on the printer and connect the USB when
    >> prompted.
    >>
    >> 2. a "Welcome to Found New Hardware wizard" starts.
    >>
    >> 3. I select the default "Install the software automatically" and hit
    >> "Next" button.
    >> It searches and I get a window saying "The wizard could not find the
    >> software on your computer".
    >>
    >> I press next and I get a window saying "Cannot install this Hardware. The
    >> hardware was not installed because the wizard
    >> cannot find the necessary software"
    >>
    >> 4. I go "Back" in the "Found new hardware wizard" and this time select
    >> the "Install from a list or specific location"
    >> option. I select the "Search for the best driver in these locations"
    >> radio button, select the
    >> "Include this location in the search" checkbox, and then set the path to
    >> the installation disc root directory
    >> where all the inf files are. I press next but I get the same errors.
    >>
    >> 5. I uninstalled all the hp software, disconnected the Printer USB and
    >> started over. I copied the entire hp installation cd to a temp file
    >> on my hard drive then tried running the intallation program from there
    >> and setting the location to
    >> driver location to the temp folder. This didn't work.
    >>
    >> 6. In case my CD-ROM disk was corrupted I downloaded the full
    >> installation program from the HP Web site. Uninstalled
    >> everything, disconnected the USB cable, cycled the printer on and off and
    >> attemted the installation again.
    >> This did not work either.
    >>
    >> 7. with HP technical support we uninstalled all the software again, and
    >> made sure HP registry items were clear and tried everything
    >> again but got the same errors. We tried many things and cycled throught
    >> the installation procedure several times but always got the same error.
    >> They thought it might be a service pack 2 problem.
    >>
    >> 8. I don't think it is a service pack 2 problem because I have Drive
    >> Image and I installed a pre-sp2 version of my system, repeated
    >> everything above with
    >> the same problems.
    >>
    >> 9. I asked if I could manually install the drivers but HP said not really
    >> because its complicated for an all-in-one.
    >>
    >> 10. If I select the "Don't seach. I will choose the driver to install"
    >> and set it to the hpoprn08.inf file
    >> the print function installs and I can print from my computer, however I
    >> can't do inything else and
    >> the status of the printer under the HP Director software is that the
    >> printer is disconnected - the cable, USB ports ect
    >> are ok.
    >>
    >> 11. From the control panel/scanner and camera's I tried finding an inf
    >> file that might install but I recieved an
    >> error for all saying there was no inf file for the selected device.
    >>
    >> So I really need the Hardware installation wizard to work correctly. I'd
    >> doesn't seem to recognize the driver software and I can't get them
    >> installed.
    >> I'd appreciate any help or what I should do.
    >>
    >> thanks
    >> rj
    >>
    >>
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Ok - you have an administrator account - but did you install the drivers
    while logged into the administrator account?

    --
    "SpongeBob SquarePants"
    "Who lives in a pineapple under the sea?"

    Small Note: If you want to learn how to fix/do something, I'll point you to
    it, but if you want me to do your work for you, it will cost you $50 USD per
    hour - your choice.
    "RJ" <scabbycat1@ca.inter.net> wrote in message
    news:2t7htfF1stuvaU1@uni-berlin.de...
    > Thanks for responding.
    >
    > Yes I have an Administrator account.
    >
    > Thanks.
    > rj
    >
    > "Yves Leclerc" <yleclercNOSPAM@maysys.com> wrote in message
    > news:ef0J0YfsEHA.3876@TK2MSFTNGP15.phx.gbl...
    >> Were you trying this from an Administrator type account?
    >>
    >>
    >> "RJ" <scabbycat1@ca.inter.net> wrote in message
    >> news:2t7dk9F1rrollU1@uni-berlin.de...
    >>>
    >>> HP Officejet 6110 drivers won't install on Toshiba 5100
    >>>
    >>>
    >>> I've spent hours on this problems and over an hour with HP techincal
    >>> support and we
    >>> can't figure it out.
    >>>
    >>>
    >>> I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax.
    >>> I can't get
    >>> the drivers installed on my computer.
    >>>
    >>> I have a toshiba 5100 running XP Home Service Pack 2.
    >>>
    >>> 1. with printer off and USB disconnected I insert the HP Installation CD
    >>> and the
    >>> Setup.exe program runs. I turn on the printer and connect the USB when
    >>> prompted.
    >>>
    >>> 2. a "Welcome to Found New Hardware wizard" starts.
    >>>
    >>> 3. I select the default "Install the software automatically" and hit
    >>> "Next" button.
    >>> It searches and I get a window saying "The wizard could not find the
    >>> software on your computer".
    >>>
    >>> I press next and I get a window saying "Cannot install this Hardware.
    >>> The hardware was not installed because the wizard
    >>> cannot find the necessary software"
    >>>
    >>> 4. I go "Back" in the "Found new hardware wizard" and this time select
    >>> the "Install from a list or specific location"
    >>> option. I select the "Search for the best driver in these locations"
    >>> radio button, select the
    >>> "Include this location in the search" checkbox, and then set the path to
    >>> the installation disc root directory
    >>> where all the inf files are. I press next but I get the same errors.
    >>>
    >>> 5. I uninstalled all the hp software, disconnected the Printer USB and
    >>> started over. I copied the entire hp installation cd to a temp file
    >>> on my hard drive then tried running the intallation program from there
    >>> and setting the location to
    >>> driver location to the temp folder. This didn't work.
    >>>
    >>> 6. In case my CD-ROM disk was corrupted I downloaded the full
    >>> installation program from the HP Web site. Uninstalled
    >>> everything, disconnected the USB cable, cycled the printer on and off
    >>> and attemted the installation again.
    >>> This did not work either.
    >>>
    >>> 7. with HP technical support we uninstalled all the software again, and
    >>> made sure HP registry items were clear and tried everything
    >>> again but got the same errors. We tried many things and cycled throught
    >>> the installation procedure several times but always got the same error.
    >>> They thought it might be a service pack 2 problem.
    >>>
    >>> 8. I don't think it is a service pack 2 problem because I have Drive
    >>> Image and I installed a pre-sp2 version of my system, repeated
    >>> everything above with
    >>> the same problems.
    >>>
    >>> 9. I asked if I could manually install the drivers but HP said not
    >>> really because its complicated for an all-in-one.
    >>>
    >>> 10. If I select the "Don't seach. I will choose the driver to install"
    >>> and set it to the hpoprn08.inf file
    >>> the print function installs and I can print from my computer, however I
    >>> can't do inything else and
    >>> the status of the printer under the HP Director software is that the
    >>> printer is disconnected - the cable, USB ports ect
    >>> are ok.
    >>>
    >>> 11. From the control panel/scanner and camera's I tried finding an inf
    >>> file that might install but I recieved an
    >>> error for all saying there was no inf file for the selected device.
    >>>
    >>> So I really need the Hardware installation wizard to work correctly.
    >>> I'd doesn't seem to recognize the driver software and I can't get them
    >>> installed.
    >>> I'd appreciate any help or what I should do.
    >>>
    >>> thanks
    >>> rj
    >>>
    >>>
    >>
    >>
    >
    >
  4. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    I thought I'd let the group know what happened. I couldn't resolve this
    problem so I returned the HP6110. I got a Lexmark 6170 which installed and
    seems to operate fine but OmniPage Pro does not recognize the scanner!!

    You can't win.

    rj.


    "RJ" <scabbycat1@ca.inter.net> wrote in message
    news:2t7dk9F1rrollU1@uni-berlin.de...
    >
    > HP Officejet 6110 drivers won't install on Toshiba 5100
    >
    >
    > I've spent hours on this problems and over an hour with HP techincal
    > support and we
    > can't figure it out.
    >
    >
    > I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
    > can't get
    > the drivers installed on my computer.
    >
    > I have a toshiba 5100 running XP Home Service Pack 2.
    >
    > 1. with printer off and USB disconnected I insert the HP Installation CD
    > and the
    > Setup.exe program runs. I turn on the printer and connect the USB when
    > prompted.
    >
    > 2. a "Welcome to Found New Hardware wizard" starts.
    >
    > 3. I select the default "Install the software automatically" and hit
    > "Next" button.
    > It searches and I get a window saying "The wizard could not find the
    > software on your computer".
    >
    > I press next and I get a window saying "Cannot install this Hardware. The
    > hardware was not installed because the wizard
    > cannot find the necessary software"
    >
    > 4. I go "Back" in the "Found new hardware wizard" and this time select the
    > "Install from a list or specific location"
    > option. I select the "Search for the best driver in these locations"
    > radio button, select the
    > "Include this location in the search" checkbox, and then set the path to
    > the installation disc root directory
    > where all the inf files are. I press next but I get the same errors.
    >
    > 5. I uninstalled all the hp software, disconnected the Printer USB and
    > started over. I copied the entire hp installation cd to a temp file
    > on my hard drive then tried running the intallation program from there and
    > setting the location to
    > driver location to the temp folder. This didn't work.
    >
    > 6. In case my CD-ROM disk was corrupted I downloaded the full installation
    > program from the HP Web site. Uninstalled
    > everything, disconnected the USB cable, cycled the printer on and off and
    > attemted the installation again.
    > This did not work either.
    >
    > 7. with HP technical support we uninstalled all the software again, and
    > made sure HP registry items were clear and tried everything
    > again but got the same errors. We tried many things and cycled throught
    > the installation procedure several times but always got the same error.
    > They thought it might be a service pack 2 problem.
    >
    > 8. I don't think it is a service pack 2 problem because I have Drive Image
    > and I installed a pre-sp2 version of my system, repeated everything above
    > with
    > the same problems.
    >
    > 9. I asked if I could manually install the drivers but HP said not really
    > because its complicated for an all-in-one.
    >
    > 10. If I select the "Don't seach. I will choose the driver to install" and
    > set it to the hpoprn08.inf file
    > the print function installs and I can print from my computer, however I
    > can't do inything else and
    > the status of the printer under the HP Director software is that the
    > printer is disconnected - the cable, USB ports ect
    > are ok.
    >
    > 11. From the control panel/scanner and camera's I tried finding an inf
    > file that might install but I recieved an
    > error for all saying there was no inf file for the selected device.
    >
    > So I really need the Hardware installation wizard to work correctly. I'd
    > doesn't seem to recognize the driver software and I can't get them
    > installed.
    > I'd appreciate any help or what I should do.
    >
    > thanks
    > rj
    >
    >
  5. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Do you have more than one partition on your hard drive and
    did you install the software to something different than
    where the default installation is looking on the hard drive
    for the software?

    Since you bought a Lexmark, check for software updates or
    reinstall OmniPage Pro so it installed Lexmark driver files.


    --
    The people think the Constitution protects their rights;
    But government sees it as an obstacle to be overcome.


    "RJ" <scabbycat1@ca.inter.net> wrote in message
    news:2uepihF29n37fU1@uni-berlin.de...
    |I thought I'd let the group know what happened. I couldn't
    resolve this
    | problem so I returned the HP6110. I got a Lexmark 6170
    which installed and
    | seems to operate fine but OmniPage Pro does not recognize
    the scanner!!
    |
    | You can't win.
    |
    | rj.
    |
    |
    |
    | "RJ" <scabbycat1@ca.inter.net> wrote in message
    | news:2t7dk9F1rrollU1@uni-berlin.de...
    | >
    | > HP Officejet 6110 drivers won't install on Toshiba 5100
    | >
    | >
    | > I've spent hours on this problems and over an hour with
    HP techincal
    | > support and we
    | > can't figure it out.
    | >
    | >
    | > I purchased an HP Officejet 6110 all-in one
    copier/printer/scanner/fax. I
    | > can't get
    | > the drivers installed on my computer.
    | >
    | > I have a toshiba 5100 running XP Home Service Pack 2.
    | >
    | > 1. with printer off and USB disconnected I insert the HP
    Installation CD
    | > and the
    | > Setup.exe program runs. I turn on the printer and
    connect the USB when
    | > prompted.
    | >
    | > 2. a "Welcome to Found New Hardware wizard" starts.
    | >
    | > 3. I select the default "Install the software
    automatically" and hit
    | > "Next" button.
    | > It searches and I get a window saying "The wizard could
    not find the
    | > software on your computer".
    | >
    | > I press next and I get a window saying "Cannot install
    this Hardware. The
    | > hardware was not installed because the wizard
    | > cannot find the necessary software"
    | >
    | > 4. I go "Back" in the "Found new hardware wizard" and
    this time select the
    | > "Install from a list or specific location"
    | > option. I select the "Search for the best driver in
    these locations"
    | > radio button, select the
    | > "Include this location in the search" checkbox, and then
    set the path to
    | > the installation disc root directory
    | > where all the inf files are. I press next but I get the
    same errors.
    | >
    | > 5. I uninstalled all the hp software, disconnected the
    Printer USB and
    | > started over. I copied the entire hp installation cd to
    a temp file
    | > on my hard drive then tried running the intallation
    program from there and
    | > setting the location to
    | > driver location to the temp folder. This didn't work.
    | >
    | > 6. In case my CD-ROM disk was corrupted I downloaded the
    full installation
    | > program from the HP Web site. Uninstalled
    | > everything, disconnected the USB cable, cycled the
    printer on and off and
    | > attemted the installation again.
    | > This did not work either.
    | >
    | > 7. with HP technical support we uninstalled all the
    software again, and
    | > made sure HP registry items were clear and tried
    everything
    | > again but got the same errors. We tried many things and
    cycled throught
    | > the installation procedure several times but always got
    the same error.
    | > They thought it might be a service pack 2 problem.
    | >
    | > 8. I don't think it is a service pack 2 problem because
    I have Drive Image
    | > and I installed a pre-sp2 version of my system,
    repeated everything above
    | > with
    | > the same problems.
    | >
    | > 9. I asked if I could manually install the drivers but
    HP said not really
    | > because its complicated for an all-in-one.
    | >
    | > 10. If I select the "Don't seach. I will choose the
    driver to install" and
    | > set it to the hpoprn08.inf file
    | > the print function installs and I can print from my
    computer, however I
    | > can't do inything else and
    | > the status of the printer under the HP Director software
    is that the
    | > printer is disconnected - the cable, USB ports ect
    | > are ok.
    | >
    | > 11. From the control panel/scanner and camera's I tried
    finding an inf
    | > file that might install but I recieved an
    | > error for all saying there was no inf file for the
    selected device.
    | >
    | > So I really need the Hardware installation wizard to
    work correctly. I'd
    | > doesn't seem to recognize the driver software and I
    can't get them
    | > installed.
    | > I'd appreciate any help or what I should do.
    | >
    | > thanks
    | > rj
    | >
    | >
    |
    |
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