- Mar 31, 2004
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Archived from groups: microsoft.public.windowsxp.hardware (More info?)
HP Officejet 6110 drivers won't install on Toshiba 5100
I've spent hours on this problems and over an hour with HP techincal support
and we
can't figure it out.
I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
can't get
the drivers installed on my computer.
I have a toshiba 5100 running XP Home Service Pack 2.
1. with printer off and USB disconnected I insert the HP Installation CD and
the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.
2. a "Welcome to Found New Hardware wizard" starts.
3. I select the default "Install the software automatically" and hit "Next"
button.
It searches and I get a window saying "The wizard could not find the
software on your computer".
I press next and I get a window saying "Cannot install this Hardware. The
hardware was not installed because the wizard
cannot find the necessary software"
4. I go "Back" in the "Found new hardware wizard" and this time select the
"Install from a list or specific location"
option. I select the "Search for the best driver in these locations" radio
button, select the
"Include this location in the search" checkbox, and then set the path to the
installation disc root directory
where all the inf files are. I press next but I get the same errors.
5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there and
setting the location to
driver location to the temp folder. This didn't work.
6. In case my CD-ROM disk was corrupted I downloaded the full installation
program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off and
attemted the installation again.
This did not work either.
7. with HP technical support we uninstalled all the software again, and made
sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught the
installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.
8. I don't think it is a service pack 2 problem because I have Drive Image
and I installed a pre-sp2 version of my system, repeated everything above
with
the same problems.
9. I asked if I could manually install the drivers but HP said not really
because its complicated for an all-in-one.
10. If I select the "Don't seach. I will choose the driver to install" and
set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the printer
is disconnected - the cable, USB ports ect
are ok.
11. From the control panel/scanner and camera's I tried finding an inf file
that might install but I recieved an
error for all saying there was no inf file for the selected device.
So I really need the Hardware installation wizard to work correctly. I'd
doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.
thanks
rj
HP Officejet 6110 drivers won't install on Toshiba 5100
I've spent hours on this problems and over an hour with HP techincal support
and we
can't figure it out.
I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
can't get
the drivers installed on my computer.
I have a toshiba 5100 running XP Home Service Pack 2.
1. with printer off and USB disconnected I insert the HP Installation CD and
the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.
2. a "Welcome to Found New Hardware wizard" starts.
3. I select the default "Install the software automatically" and hit "Next"
button.
It searches and I get a window saying "The wizard could not find the
software on your computer".
I press next and I get a window saying "Cannot install this Hardware. The
hardware was not installed because the wizard
cannot find the necessary software"
4. I go "Back" in the "Found new hardware wizard" and this time select the
"Install from a list or specific location"
option. I select the "Search for the best driver in these locations" radio
button, select the
"Include this location in the search" checkbox, and then set the path to the
installation disc root directory
where all the inf files are. I press next but I get the same errors.
5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there and
setting the location to
driver location to the temp folder. This didn't work.
6. In case my CD-ROM disk was corrupted I downloaded the full installation
program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off and
attemted the installation again.
This did not work either.
7. with HP technical support we uninstalled all the software again, and made
sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught the
installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.
8. I don't think it is a service pack 2 problem because I have Drive Image
and I installed a pre-sp2 version of my system, repeated everything above
with
the same problems.
9. I asked if I could manually install the drivers but HP said not really
because its complicated for an all-in-one.
10. If I select the "Don't seach. I will choose the driver to install" and
set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the printer
is disconnected - the cable, USB ports ect
are ok.
11. From the control panel/scanner and camera's I tried finding an inf file
that might install but I recieved an
error for all saying there was no inf file for the selected device.
So I really need the Hardware installation wizard to work correctly. I'd
doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.
thanks
rj
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