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USB 2 + external burner problem

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Anonymous
October 15, 2004 1:02:42 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I'm having a problem since I upgraded software last week, and I'm trying to get
a handle on it. Is it something that I can fix? Or do I just have to wait for
Microsoft?

I have a Gateway PC, less than a year old. It has 4 USB 2.0 ports. (2 in
front, 2 in rear.) It is a 2.6GHz P4, with 1.25gb RAM. It runs XP Pro, sp1.

Last winter, shortly after acquiring this PC, I added an external DVD burner
(Pioneer DVR-106D). It's housed in a Belkin external case, connected via USB
2.0, and has its own power supply.

The software burner software I WAS using was Roxio's Easy CD Creator, version 5.
I had NO PROBLEMS with this setup.

Last week, I upgraded the software to Roxio's Easy Media Creator version 7. And
I applied the latest update for it.

NOW...my problem is that I can NOT use my DVD burner. When I attempt to do so,
I always get an error:

"SCSI request aborted by host."
"0x2100000A"

I tried the front ports. I tried the rear ports. I also added a new Belkin USB
2.0 card to see if IT could/would work. *Nothing* worked to eliminate the
problem.

From what I could find on Roxio's web site, this is a known problem with
*external* burners and USB 2.0. And apparently is NOT limited to just Roxio's
software, but *any* burner software. But apparently there are users who have
connected their burners to a v1.1 port, and have no problem, other than the slow
speed. Sooo...in order so that I could use *my* burner with the newer software,
I purchased a $10.00 v1.1 hub, which I plugged into one of my built-in 2.0
ports, and I can now use my burner. (Instead of running at or close to 4x, it
only runs at about .6x. But it DOES work.)

I thought that I would test my burner on another machine:

I have a 2.8GHz P4 Dell with 256MB RAM. Moving the drive was the easy part.
Waiting for the Roxio software to install took sooo long. Results? SAME
PROBLEM.

While I was waiting for that, I checked on the BIOS in my regular PC. I found:

High Speed USB Enabled
Legacy USB Support Enabled
USB 2.0 Legacy Support Full Speed
(12Mbps)

So I changed it to:

High Speed USB Enabled
Legacy USB Support Enabled
USB 2.0 Legacy Support Hi Speed
(480Mbps)

When I was done testing the drive on the other PC, I tried this PC again. This
did not work. And nor did the following:

High Speed USB Enabled
Legacy USB Support Disabled

Since I had several DVDs I needed to burn, I connected my burner back up to the
v1.1 hub. And it's humming right along...

Supposedly this is an issue that Microsoft knows about. But I can't seem
to find out more about it, like what the problem really is.

Any chance that someone out there might know? Is there anything that I can do?
Now?

Thanks in advance,

Tom
Anonymous
October 15, 2004 6:19:19 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Could you do a System Restore to before you updated the Roxio Software?
"Tcs" <tsmith@eastpointcityNoSpamorg> wrote in message
news:chivm0tfdqkrt6uf0gdb17qvkn89pmua5j@4ax.com...
> I'm having a problem since I upgraded software last week, and I'm trying
> to get
> a handle on it. Is it something that I can fix? Or do I just have to
> wait for
> Microsoft?
>
> I have a Gateway PC, less than a year old. It has 4 USB 2.0 ports. (2 in
> front, 2 in rear.) It is a 2.6GHz P4, with 1.25gb RAM. It runs XP Pro,
> sp1.
>
> Last winter, shortly after acquiring this PC, I added an external DVD
> burner
> (Pioneer DVR-106D). It's housed in a Belkin external case, connected via
> USB
> 2.0, and has its own power supply.
>
> The software burner software I WAS using was Roxio's Easy CD Creator,
> version 5.
> I had NO PROBLEMS with this setup.
>
> Last week, I upgraded the software to Roxio's Easy Media Creator version
> 7. And
> I applied the latest update for it.
>
> NOW...my problem is that I can NOT use my DVD burner. When I attempt to
> do so,
> I always get an error:
>
> "SCSI request aborted by host."
> "0x2100000A"
>
> I tried the front ports. I tried the rear ports. I also added a new
> Belkin USB
> 2.0 card to see if IT could/would work. *Nothing* worked to eliminate the
> problem.
>
> From what I could find on Roxio's web site, this is a known problem with
> *external* burners and USB 2.0. And apparently is NOT limited to just
> Roxio's
> software, but *any* burner software. But apparently there are users who
> have
> connected their burners to a v1.1 port, and have no problem, other than
> the slow
> speed. Sooo...in order so that I could use *my* burner with the newer
> software,
> I purchased a $10.00 v1.1 hub, which I plugged into one of my built-in 2.0
> ports, and I can now use my burner. (Instead of running at or close to
> 4x, it
> only runs at about .6x. But it DOES work.)
>
> I thought that I would test my burner on another machine:
>
> I have a 2.8GHz P4 Dell with 256MB RAM. Moving the drive was the easy
> part.
> Waiting for the Roxio software to install took sooo long. Results? SAME
> PROBLEM.
>
> While I was waiting for that, I checked on the BIOS in my regular PC. I
> found:
>
> High Speed USB Enabled
> Legacy USB Support Enabled
> USB 2.0 Legacy Support Full Speed
> (12Mbps)
>
> So I changed it to:
>
> High Speed USB Enabled
> Legacy USB Support Enabled
> USB 2.0 Legacy Support Hi Speed
> (480Mbps)
>
> When I was done testing the drive on the other PC, I tried this PC again.
> This
> did not work. And nor did the following:
>
> High Speed USB Enabled
> Legacy USB Support Disabled
>
> Since I had several DVDs I needed to burn, I connected my burner back up
> to the
> v1.1 hub. And it's humming right along...
>
> Supposedly this is an issue that Microsoft knows about. But I can't seem
> to find out more about it, like what the problem really is.
>
> Any chance that someone out there might know? Is there anything that I
> can do?
> Now?
>
> Thanks in advance,
>
> Tom
>
Anonymous
October 18, 2004 12:27:37 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Don't know, never tried.

On Fri, 15 Oct 2004 14:19:19 -0700, "Rich Barry" <rbarryNot@socal.rr.com> wrote:

> Could you do a System Restore to before you updated the Roxio Software?
>"Tcs" <tsmith@eastpointcityNoSpamorg> wrote in message
>news:chivm0tfdqkrt6uf0gdb17qvkn89pmua5j@4ax.com...
Anonymous
October 20, 2004 4:03:36 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

This problem has to do with the Roxio software and not XP or your
computer hardware. I would try reinstalling the USB
(motherboard/chipset) drivers just to make sure that isn't the problem.
Then download Nero from www.nero.com and see if that is able to burn
to your external drive.

Do not use USB 1.1 because this will severely limit your CD Writing
speed and you will not be able to write an DVD's. Also, you should not
have to change any settings in the BIOS since it was working before.

-----
Nathan McNulty

Tcs wrote:
> I'm having a problem since I upgraded software last week, and I'm trying to get
> a handle on it. Is it something that I can fix? Or do I just have to wait for
> Microsoft?
>
> I have a Gateway PC, less than a year old. It has 4 USB 2.0 ports. (2 in
> front, 2 in rear.) It is a 2.6GHz P4, with 1.25gb RAM. It runs XP Pro, sp1.
>
> Last winter, shortly after acquiring this PC, I added an external DVD burner
> (Pioneer DVR-106D). It's housed in a Belkin external case, connected via USB
> 2.0, and has its own power supply.
>
> The software burner software I WAS using was Roxio's Easy CD Creator, version 5.
> I had NO PROBLEMS with this setup.
>
> Last week, I upgraded the software to Roxio's Easy Media Creator version 7. And
> I applied the latest update for it.
>
> NOW...my problem is that I can NOT use my DVD burner. When I attempt to do so,
> I always get an error:
>
> "SCSI request aborted by host."
> "0x2100000A"
>
> I tried the front ports. I tried the rear ports. I also added a new Belkin USB
> 2.0 card to see if IT could/would work. *Nothing* worked to eliminate the
> problem.
>
> From what I could find on Roxio's web site, this is a known problem with
> *external* burners and USB 2.0. And apparently is NOT limited to just Roxio's
> software, but *any* burner software. But apparently there are users who have
> connected their burners to a v1.1 port, and have no problem, other than the slow
> speed. Sooo...in order so that I could use *my* burner with the newer software,
> I purchased a $10.00 v1.1 hub, which I plugged into one of my built-in 2.0
> ports, and I can now use my burner. (Instead of running at or close to 4x, it
> only runs at about .6x. But it DOES work.)
>
> I thought that I would test my burner on another machine:
>
> I have a 2.8GHz P4 Dell with 256MB RAM. Moving the drive was the easy part.
> Waiting for the Roxio software to install took sooo long. Results? SAME
> PROBLEM.
>
> While I was waiting for that, I checked on the BIOS in my regular PC. I found:
>
> High Speed USB Enabled
> Legacy USB Support Enabled
> USB 2.0 Legacy Support Full Speed
> (12Mbps)
>
> So I changed it to:
>
> High Speed USB Enabled
> Legacy USB Support Enabled
> USB 2.0 Legacy Support Hi Speed
> (480Mbps)
>
> When I was done testing the drive on the other PC, I tried this PC again. This
> did not work. And nor did the following:
>
> High Speed USB Enabled
> Legacy USB Support Disabled
>
> Since I had several DVDs I needed to burn, I connected my burner back up to the
> v1.1 hub. And it's humming right along...
>
> Supposedly this is an issue that Microsoft knows about. But I can't seem
> to find out more about it, like what the problem really is.
>
> Any chance that someone out there might know? Is there anything that I can do?
> Now?
>
> Thanks in advance,
>
> Tom
>
!