Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
Can someone help...after I installed SP2, neither Windows Media or Roxio
recognize that I have put a blank CD-R into the DVD/CD burner that came with
my Dell Dimension 4600. The Dell service rep told me to uninstall SP2 which I
have done, but now my PC runs really slow. Any suggestions? Thanks in advance.
"Bob Knowlden" wrote:
> What's the error code? Is it one of these:
>
>
http://support.microsoft.com/kb/314060
>
> "CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
> or Code 39 After You Remove Easy CD Creator in Windows XP"
>
> (I believe that there are other ways to get the bad registry entries than by
> uninstalling Easy CD Creator. I vaguely recall that the CD code built into
> XP was licensed from Roxio, so there's some Roxio code even if you never
> install any Roxio products.)
>
> If you don't care to edit the registry manually, there are automated fixes,
> such as at:
>
>
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
>
> I don't understand another poster's suggestion to update the driver for the
> DVD. Every internal IDE CD or DVD drive that I've seen in the past decade
> (Win95 on) has used the mainboard's IDE controller drivers, which are often
> the default drivers provided by Microsoft. If your mainboard wants special
> drivers (e. g., the Via drivers for my Athlon64 board with a Via chipset),
> it'd be good to update those, but I doubt that is the root of your problem.
>
> Good luck.
>
> Address scrambled. Replace nkbob with bobkn.
>
>
> "Ian Stewart" <IanStewart@discussions.microsoft.com> wrote in message
> news:C45E8AB8-75B6-40CF-98AA-72AAE5D51980@microsoft.com...
> > Windows says that my DVD burner is not working properly and/or it is not
> > configured for Windows. I tried to "activate" the device through the Add
> > Hardware option in Control Panel but Windows says that it was unable to
> > fix
> > the device. I get the same message every time and I am getting nowhere.
>
>
>