Archived from groups: microsoft.public.windowsxp.hardware (More info?)
My Toshiba Satellite A10 DVD/CDRW combo drive (Panasonic matshita ujda750)
has been working well for just under a year now. However since installing xp
sp 2 , MediaPlayer 10, and updates to Nero 6 and Nero InCD I am unable to
play any DVDs. Playing VCDs , Audio CDs and CD burning using Nero are fine
........but no DVD. I use Power DVD 5 and/or Windows Mediaplayer .
The drive just will not display any content of the DVD no files no nothing.
Also there are no error msgs. Driver files as indicated in device manager
show all to be xp sp2 updates. DVDs will also not play using media player.
Have tried DVDs from different regions and those that are region free to no
avail.
Have carried out the following trouble shooting.
1.Rolled back MPlayer 10 to MPlayer 9
2.Rolled back MPlayer format runtime to previous version.
3.Uninstalled Nero InCD.
4 Have tried to use system restore using restore points prior to SP2 and at
a know good condition but restore incomplete msg comes up... unable to
restore to any prior date !!!! Have also tried system restore in safe mode
...... still unable to restore.
5 Have carried out the troubleshooting as stated on the Cyberlink website
upto uninstall and reinstall PwrDVD still no good.
6 Uninstalled xp hotfixes downloaded from windows update on 19oct2004.
Deatils of my notebook are
Toshiba Sattelite A10
Win xp professional SP2
Power DVD 5 with latest patch
Nero 6
Lavasoft Adaware SE professional
Norton AntiVirus and Norton Sys Works2003 all uptodate
Would appreciate any help in sorting this condition. Is this a hardware
problem or a software glitch ???
Regards
Ash
My Toshiba Satellite A10 DVD/CDRW combo drive (Panasonic matshita ujda750)
has been working well for just under a year now. However since installing xp
sp 2 , MediaPlayer 10, and updates to Nero 6 and Nero InCD I am unable to
play any DVDs. Playing VCDs , Audio CDs and CD burning using Nero are fine
........but no DVD. I use Power DVD 5 and/or Windows Mediaplayer .
The drive just will not display any content of the DVD no files no nothing.
Also there are no error msgs. Driver files as indicated in device manager
show all to be xp sp2 updates. DVDs will also not play using media player.
Have tried DVDs from different regions and those that are region free to no
avail.
Have carried out the following trouble shooting.
1.Rolled back MPlayer 10 to MPlayer 9
2.Rolled back MPlayer format runtime to previous version.
3.Uninstalled Nero InCD.
4 Have tried to use system restore using restore points prior to SP2 and at
a know good condition but restore incomplete msg comes up... unable to
restore to any prior date !!!! Have also tried system restore in safe mode
...... still unable to restore.
5 Have carried out the troubleshooting as stated on the Cyberlink website
upto uninstall and reinstall PwrDVD still no good.
6 Uninstalled xp hotfixes downloaded from windows update on 19oct2004.
Deatils of my notebook are
Toshiba Sattelite A10
Win xp professional SP2
Power DVD 5 with latest patch
Nero 6
Lavasoft Adaware SE professional
Norton AntiVirus and Norton Sys Works2003 all uptodate
Would appreciate any help in sorting this condition. Is this a hardware
problem or a software glitch ???
Regards
Ash