dvd problems aftetr sp2

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Try:
http://support.microsoft.com/defau [...] -us;321641

-----
Nathan McNulty

marci wrote:
> After I installed service pack 2, I uninstalled it due to numerous problems,
> most of which I have been able to fix. However, I now cannot use my dvd ram
> drive. The device manager says the drive is working properly, yet it will
> not read a data cd, an audio cd, or a dvd. When I try to open the device
> through My Computer, I get an error that says "d:\drive not accessible
> because of an I/o device error." Remember, there was not problem prior to
> sp2. I'm using a matshita uj-810 on a Toshiba sattelite notebook. I
> contacted Toshiba and they were no help at all. The device's web site stated
> that they do not offer support for this particular device, it has to be
> obtained through the computer manufacturer. Obviously, I'm up a creek here
> and I could use any advice.

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

The CD part and the DVD part use different lasers to read the disks. Use a
CD cleaning kit and see if it clears up the problem.
--
Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
www.coribright.com

"Michael Slater" <black-coffee2002@karavshin.org> wrote in message
news:665ffe9b.0411170522.678cd05c@posting.google.com...
> So I have Matshita UJ-810 dvd-ram "DVD/CD-ROM drive" on
> my Toshiba Tecra laptop.
>
> Today I took the cd that came w/ my handphone to install
> someof the synch software. The cd wouldn't load and
> eventually a dialog box popped up saying it couldn't read due
> to an IO error. But no other diagnostics.
>
> I rebooted. Same problem.
>
> Cold booted. Same problem.
>
> I put in other CD. Same problem.
>
> I put the nokia cd into my PC. After a lot of laboring it
> read the cd and launched into Nokia's shitty install program.
>
> I found that weird.
>
> So I stuck a DVD-R I burned (on a diff pc) into my laptop.
> It read it! and I was able to browse that DVD-R.
>
> But it appears (after checking others) for some reason I
> couldn't read the CD's.
>
> I looked around online but couldn't find any specially useful
> support for this thing. IT sure sounds like something queer
> with software.
>
> I uninstalled the driver and allowed windows to reinstall it
> after a reboot. that did nothing.
>
> The only other weird thing I have done is repeatedly try to
> use CloneCD to backup a program. (which never
> worked). That was the last time I succesfully read CD's with my drive.
>