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My CD drives not showing up.

Last response: in Windows XP
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November 4, 2004 1:59:01 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Both my DVD Rom and DVD/CD-RW will not show up under my computer. Under
Properties they both say: Windows cannot start this device because its
configuration information (in the registry) is incomplete or damaged.

To solve the problem, I figured I would reformat Windows XP, however since I
cant access the drives I obviously can't run the Windows XP Startup Disk.
What else can I do? I'm not very good with computers, but I do use a
Firewall, Norton Anti-Virus Protection and Spyware removers to keep my
computer as safe as I can. I have checked for viruses and havent found
any...what can I do?

More about : drives showing

November 4, 2004 2:09:06 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

To be specific:

DVD ROM- Samsung DVD-ROM SD 616T
DVDRW- _NEC DVD+RW ND-1100A

Running on a Dell Windows XP SP2 computer, and my C Drive is NTFS.

Although I dont think any of this information is of any importance because I
believe I have a virus that caused this problem. I hope that someone could
also just explain the Reformatting process, as I have wanted to reformat for
a while but never have. However right now if there's no other way to
reformat besides using the CD drive I dont know what I can do anyway......
November 4, 2004 5:07:03 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Whoops, missed one question.

They are internal drives and would prefer not to open my computer to remove
them unless it really is necessary.
Related resources
November 4, 2004 5:12:01 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I wish there was an edit function, I'm writing very messily.

The "stupid error on my part" that I spoke about in the second paragraph is
the Nero CD burner I got from a friend that I go more into in the next
paragraph..sorry for any confusion.

If there are more questions about how I worded things, please ask. Im very
tired and may have made more errors..
November 4, 2004 5:13:01 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Wow...more errors. This one is quite important, otherwise I wouldnt keep
reposting.

This sentence "However I uninstalled it immediately because I saw that as the
conflict." should be read... "However I uninstalled it immediately because I
THOUGHT that was the cause of the problem and created a conflict of some
sort".

I do not know the direct cause of my DVD drives not working, it could have
nothing to do with this.
Anonymous
November 4, 2004 5:33:46 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Please check the following Knowledge Base article which applies not only to
the referenced Easy CD Creator in the article but Nero as well:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060

Specifically, the issue is usually the upperlifters and lowerlifters
referenced in the article.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"Nick" <Nick@discussions.microsoft.com> wrote in message
news:3A423D33-7BBD-47D8-87E5-99DE47519755@microsoft.com...
>I wish there was an edit function, I'm writing very messily.
>
> The "stupid error on my part" that I spoke about in the second paragraph
> is
> the Nero CD burner I got from a friend that I go more into in the next
> paragraph..sorry for any confusion.
>
> If there are more questions about how I worded things, please ask. Im very
> tired and may have made more errors..
Anonymous
November 5, 2004 1:09:14 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I had the same problem last year under W2K. This is the solution that
worked.

"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:%2394SK5rwEHA.3012@TK2MSFTNGP10.phx.gbl...
> Please check the following Knowledge Base article which applies not only
> to the referenced Easy CD Creator in the article but Nero as well:
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060
>
> Specifically, the issue is usually the upperlifters and lowerlifters
> referenced in the article.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Nick" <Nick@discussions.microsoft.com> wrote in message
> news:3A423D33-7BBD-47D8-87E5-99DE47519755@microsoft.com...
>>I wish there was an edit function, I'm writing very messily.
>>
>> The "stupid error on my part" that I spoke about in the second paragraph
>> is
>> the Nero CD burner I got from a friend that I go more into in the next
>> paragraph..sorry for any confusion.
>>
>> If there are more questions about how I worded things, please ask. Im
>> very
>> tired and may have made more errors..
>
>
!