Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
I don't know for certain about your particular printer, but i had a hell of
a problem getting XP Pro to let me install a new HP USB printer about 6
months ago... The huge software suite loaded with no problem (of course!)
but the OS would not recognize the printer until i unplugged it while the
system was up and then plugged it back in... (no kidding) that's all it took
and the yellow question mark in the Devices list went away and the printer
was accepted..
I doubt it was an issue with XP because it will configure almost any new
device in my experience, and drivers are alaready in XP for many things. I
think it was something 'funky' with the install disc HP provided..I am sure
you have tried the 'Add New hardware' wizard route, right?.....
Unplug/replug it and see if that doesn't work....
"robert" <robert@discussions.microsoft.com> wrote in message
news:34906A5D-B562-43FA-9EDE-E9DD09352A48@microsoft.com...
> i have a cannon bjc-5000 printer with the latest driver updated. during
> installation, xp tells me the printer "has not passed windows logo testing
to
> verify its compatibility with windows xp."
>
> no matter what i do, this printer will install on xp. any suggestions?