Archived from groups: alt.comp.periphs.mainboard.gigabyte (
More info?)
The unfortunate truth about email support is that it has been shot down by
spammers & drips. The fact that a Taiwanese company can provide any English
support at all is remarkable. You will find if you have a legitimate problem
that is well defined by you and you have exhausted usual support options
they will be prompt and helpful - usually.
Personally, I have found GB bring out too many products that are too similar
and drop support for older products that are still current for consumers (EG
the 8KNXP family of mobos) - and then fail to provide adequate updates for
bios (EG ITE firmware upgrades), drivers, etc. If you buy GB, that is what
you need to be prepared for & that is why they are cheaper than some
others - often first to market, first to revise a design, first to drop a
product when compared to more expensive options. This is where experience
comes in - know what you are buying. Other manufacturers are lower cost &
produce down right crud all the time. At least the GB stuff goes.
This news group is good - if you seek help you will get it.
The manual is as complete as it needs to be.
Experience? It is a learning curve - there is always more to learn. If you
decide to do this yourself you are implicility accepting responsibility for
this side of the support curve.
Supplier? As above - down to experience. I only buy stuff off *suppliers*
that I am satisfied can provide warrantee and technical support correctly.
EG disc drives fail. If one fails under warrantee then I require to be able
to get a replacement promptly.
If you suffer a problem with a product and the supplier can't help, then
then I suggest you take the product back and ask for a refund. In AU there
is legislation that protects the consumer from suppliers / products that
don't work. Use it.
It is wise for a small business / user to expect nothing of the mobo
manufacturer support systems. Why? I'll let you figure that one out.
- Tim
"SteveK" <nospam@iPrimus.com.au> wrote in message
news:41aa8a3b$1_1@news.iprimus.com.au...
> "Tim" <Tim@NoSpam.com> wrote in message news:codvpm$rdk$1@lust.ihug.co.nz
>> Hi,
>>
>> You should remove your email address and use a munged one otherwise you
>> will get spammed.
>> Supposed to be 39c in Sydney today...
>>
>> On the topic, I never expect anything from the mobo manufacturers support
>> - I view it as an appeasement for the consumer as you do not buy the
>> product off them directly and it would raise the cost of support at their
>> end enormously to support the required human languages. I look to the
>> manual, experience, the news groups and my local supplier...
>>
>
> Required languages? - English as foreign lingo is enough for most
> countries.
> It's a matter of accepting responsibility for a product - when u look at
> the:
>
> 1) Manual? - is mostly useless except for jumper settings/connectors..
> 2) experience? - won't help much if u are new to a specific mobo or
> product.
> 3) NG? - can help sometimes but since there are so many models on the
> market u must be lucky to meet the right guy if your question is not of
> general nature.
> 4) local supplier? - not many around who know their business let alone
> hardware without manufacturer support.
>
>
> At least every manufacturer should provide a forum with knowledgeable
> people answering product specific questions. Gigabyte is plain "stealing"
> away from their public responsibility
>
>
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