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Archived from groups: alt.comp.periphs.mainboard.gigabyte (More info?)
In the UK you can't talk to anyone on the 'phone for technical support
unless you're a reseller. The only way to get help is via email. I posted
a query on 27 January and am still waiting a response.
Yesterday I thought I'd give GigaUK a call to ask how long it would take to
get a response to an email (duh!). A recorded message first gives you the
'office opening hours' (generally 9-5pm, but closed for lunch 1-2pm) before
the menu option. When I first rang at 10.30am, the call transfered to a
lady in Milton Keynes who couldn't answer my query (whatever it was) and
suggested I ring back later. I tried again at 4pm - the office was now
closed and when I waited for the tone to leave a message, got the warning -
'sorry the voice box is full, you 're out of luck.
Does anyone know if anyone from Gigabyte lurks in this newsgroup, who might
be able to give a morsel of confidence in their technical support system?
Cheers
PL
In the UK you can't talk to anyone on the 'phone for technical support
unless you're a reseller. The only way to get help is via email. I posted
a query on 27 January and am still waiting a response.
Yesterday I thought I'd give GigaUK a call to ask how long it would take to
get a response to an email (duh!). A recorded message first gives you the
'office opening hours' (generally 9-5pm, but closed for lunch 1-2pm) before
the menu option. When I first rang at 10.30am, the call transfered to a
lady in Milton Keynes who couldn't answer my query (whatever it was) and
suggested I ring back later. I tried again at 4pm - the office was now
closed and when I waited for the tone to leave a message, got the warning -
'sorry the voice box is full, you 're out of luck.
Does anyone know if anyone from Gigabyte lurks in this newsgroup, who might
be able to give a morsel of confidence in their technical support system?
Cheers
PL