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Maxtor and Windows 7

Last response: in Windows 7
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February 7, 2011 9:10:08 PM

When I start my computer Windows 7 loads about half way and freezes. If I unplug and start again it will load normally.
Also, when I turn on or off a printer, my computer freezes.
Someone suggested unpluging the Maxtor, saying the computer wouldn't recognize it becasue it was a different brand than my internal hard drive.
Now everything works. The Maxtor appeared to be working fine with backups. Is this a driver problem? What is the solution?

More about : maxtor windows

February 8, 2011 4:12:58 AM

Please provide more details to this "Maxtor". Is it a really old IDE hard drive? Because Maxtor was purchased by Seagate, I believe, like 6 years ago. What do you mean unplug it? Is it an external hard drive?

It makes absolutely no difference if the drive is different from your internal hard drive when it comes to recognizing it (unless you have a RAID setup, which you don't). The person who made that suggestion with that solution is just pulling random ideas from thin air--they know NOTHING about what's wrong with your computer and you should not trust them for computer advice.

But hearing about your freezes, I'm guessing your Windows installation is bad. Try reinstalling.
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February 8, 2011 11:44:29 AM

Yes, its an external drive. Maxtor "Personal Storage 3200"

Windows came pre-installed on a new computer. How do I re-install?

Thanks for your help,
jim
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February 8, 2011 9:31:19 PM

It probably came with some sort of restore disc. Insert the disc and restart. You might have to press F8 or something to choose to boot from the disc. Some manufacturers are now charging extra (like $16) for a restore disc and don't include them in the standard package. There's no guaranteeing that this will fix your problem, but it usually fixes crashing for me.

There are other possible causes though. For example, your computer may be attempting to boot from the Maxtor drive--which can't work if it doesn't have a working copy of windows on it. That might explain why it unplugging the Maxtor fixes it. You could also just make sure your BIOS is set to boot from the correct Hard Drive. But turning off your printer should NEVER crash windows--which is what made me think it was a Windows problem. Have you installed all Windows 7 updates?
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February 8, 2011 9:42:56 PM

Thanks I will try that. I might add that when I cut the printer on or off the Maxtor turns on. It is set to only receive backups at midnight each night. Does that mean it is trying to boot as you suggested?
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February 8, 2011 10:34:31 PM

Hmmm--really? When you turn the printer on or off, the Maxtor turns on? That sounds like an issue related to your USB bus. Either your computer recognizes devices when you turn off the printer because it causes it to recheck what's connected through USB ports or the Maxtor gets enough power to turn on.

Are they both connected to front panel USB or in the back? Because front ports share the same power. If they're in the back, then there's probably plenty of power (the 5W available through a USB cable). In which case, it would be an issue with recognizing what's plugged in.

Have you installed all Windows 7 updates? Go to your Device Manager (several ways, try Right-Clicking "My Computer"-->Properties-->Device Manager. See if there are any <!> symbols. If there are, what item are they under? Universal Serial Bus (USB) Controllers indicates a USB device problem and could be a driver issue.
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February 19, 2011 3:10:15 PM

I appreciate the help but nothing seems to help. I have disconnected the Maxtor and now Windows loads normally but the computer still freezes (sometimes) when I either cut my HP P2055dn printer on or off. Ther is no problem with the HP 8500 wireless printer. I have re-installed the 2055 dirivers but it didn't help and I do not want to re-install Windows 7 as I am afraid I will not be able to get it back the way I had it.
Thanks for the help,.
Jim
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August 13, 2012 12:36:16 AM

You can use your 32 bit based Maxtor and all of your 32 bit XP based software by 1) Upgrading to Windows 7 Professional 2) Downloading from the Windows website the Windows Virtual PC at no charge 3) Downloading from the Windows website the Windows XP mode for the Virtual PC at no charge 4) Downloading under the Windows XP virtual computer that resides under Windows 7 - all of your 32 bit based software including the Maxtor One-Touch that wasdesigned for XP.

This will allow you to continue to use the Maxtor or allow you to access all of your information including your older 32 bit based software.

It worked great for me!

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