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Some once a month crashing problem.

Last response: in Windows 7
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February 8, 2011 1:22:16 PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8007928A20
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800A101010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020711-23056-01.dmp
C:\Users\Z_Slasher\AppData\Local\Temp\WER-63192245-0.sysdata.xml

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What comes up in the event viewer:

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 2/7/2011 3:41:35 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Z_Slasher-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007928a20, 0xfffff80000b9c518, 0xfffffa800a101010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020711-23056-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-02-07T21:41:35.000000000Z" />
<EventRecordID>66438</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Z_Slasher-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000009f (0x0000000000000003, 0xfffffa8007928a20, 0xfffff80000b9c518, 0xfffffa800a101010)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">020711-23056-01</Data>
</EventData>
</Event>

Can anyone tell me how I can find out what the problem is?

More about : month crashing problem

February 8, 2011 5:13:04 PM

Not sure what the problem is, but have you tried to see if you can do a system restore to see if it will resolve the blue screen that you're getting?

-- Ryan
Windows Outreach Team
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February 8, 2011 10:13:08 PM

It had this problem when I had this PC for a month, so it could be related either to the OS somehow or the hardware. I do find my CPU temps on my AMD Phenom II X4 965 going 47C when I'm booting up, or logging back from idle. I might need to install a 2nd fan on my Cooler Master Hyper 212 Pro Heatsink. anyway to increase the fan speed a little bit to help with the temps?

If thats not the problem. Can somebody please tell me how i can look at that memory.dmp file to get some hints on how I can find my problem whether its hardware or software, and fix them. I would really appreciate it.
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Related resources
February 8, 2011 11:11:18 PM

9f is usually a driver issue. Specifically, it cannot handle the power state properly. Does this happen coming out of hibernation or standby? If not, when does it occur?

http://www.nirsoft.net/utils/blue_screen_view.html

You can download this and the files in red will be the supsected causes of the crash. You can either take a screenshot and post it here or just post the files in red. A user by the name of dadiggle will probably be around shortly and he is quite good at picking these apart.

In the meantime, Check in Control Panel - Device Manager to be sure major drivers are not shut off during sleep - double click Display Adapter - NIC and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power. Maybe only one has an issue.

Also, do you happen to have any external devices plugged in? Such as an external hard drive.
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a c 411 $ Windows 7
February 9, 2011 12:03:45 AM

Hi this is a driver power state failure !

Most times this error is due to network drivers or a faulty psu!
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February 10, 2011 1:25:58 AM

I did notice my computer goes into sleep (standby), so I turned that off.



In bluescreenview I noticed my ATI Driver (atikmdag.sys) has crashed.
and ntsokrnl.exe (the windows kernel) has crashed.

nothing plugged into the usb ports except for my Playstation 3 Controller Bluetooth Adapter and USB Charging cord.

going to figure out what is wrong with my video card driver. (which is a Sapphire ATI Radeon HD 5850)

Thx for the help so far.
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a c 411 $ Windows 7
February 11, 2011 1:50:08 PM

i had a similar issue and i bought a new nvidia card and issue disappeared!
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February 13, 2011 5:32:33 PM

well, at least its not doing it all the time. I'm going to see if it does anything now that I changed my power settings.
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!