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Archived from groups: alt.comp.periphs.mainboard.shuttle (More info?)
Posting my experience with this barebones system I purchased from
Shuttle directly. All parts were purchased with Shuttle's
recommendation on what to put inside the system as compatible. AMD
3200+ 1MBL2, 2x512 Corsair, EVA 6800 GEForce Vid Card, 160GB SATA HD,
NEC optical drive. When system temp reaches 41C the onboard LAN drops
and the onboard sound becomes patchy and music sounds skippy. Can
reproduce this problem every single time.
In good faith, I contacted Shuttle and received an RMA for a
replacement. They sent back a USED barebones with missing parts! I
was missing a cd-rom cable and the serial ATA cable. Not only that,
but the inside of the case is heavily scratched and there is a bend in
one of the heat sink pipes. I bought a BRAND NEW system from Shuttle
and they sent me back a used, incomplete system that I can't even put
together.
What am I supposed to do now??? Shuttle will most likely say that I
did all the scratches and I lost the cables. How can I prove that
this is how they sent it to me? My goodness - this is a NEW system I
purchased. And I paid FULL retail. I feel so swindled.
Anyone have any suggestions? I have everything documented. I also
took pictures of the used system they sent me as a replacement. What
recourse do I have? What can a customer do in this case?
Posting my experience with this barebones system I purchased from
Shuttle directly. All parts were purchased with Shuttle's
recommendation on what to put inside the system as compatible. AMD
3200+ 1MBL2, 2x512 Corsair, EVA 6800 GEForce Vid Card, 160GB SATA HD,
NEC optical drive. When system temp reaches 41C the onboard LAN drops
and the onboard sound becomes patchy and music sounds skippy. Can
reproduce this problem every single time.
In good faith, I contacted Shuttle and received an RMA for a
replacement. They sent back a USED barebones with missing parts! I
was missing a cd-rom cable and the serial ATA cable. Not only that,
but the inside of the case is heavily scratched and there is a bend in
one of the heat sink pipes. I bought a BRAND NEW system from Shuttle
and they sent me back a used, incomplete system that I can't even put
together.
What am I supposed to do now??? Shuttle will most likely say that I
did all the scratches and I lost the cables. How can I prove that
this is how they sent it to me? My goodness - this is a NEW system I
purchased. And I paid FULL retail. I feel so swindled.
Anyone have any suggestions? I have everything documented. I also
took pictures of the used system they sent me as a replacement. What
recourse do I have? What can a customer do in this case?