Keyboard/Fingerprint Reader Unable To Register Fingerprints

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C

CJ

Distinguished
May 4, 2004
158
0
18,680
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

My OS is Windows XP Home SP2

The reader is lighted up.
It flashes when a finger is placed on the scanner.

But, it never scans.

What could be wrong?

Thanks!
CJ
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

There ought to be a troubleshooting section in the manual for the scanner.
Did a CD come with the scanner, and have you run it yet?

"CJ" <CJ@discussions.microsoft.com> wrote in message
news:7322018F-C825-4432-BABB-53B2517C5124@microsoft.com...
> My OS is Windows XP Home SP2
>
> The reader is lighted up.
> It flashes when a finger is placed on the scanner.
>
> But, it never scans.
>
> What could be wrong?
>
> Thanks!
> CJ
>
 
C

CJ

Distinguished
May 4, 2004
158
0
18,680
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

There is no help in the manual.

This is the reader/scanner integrated in the microsoft keyboard.





"T. Waters" wrote:

> There ought to be a troubleshooting section in the manual for the scanner.
> Did a CD come with the scanner, and have you run it yet?
>
> "CJ" <CJ@discussions.microsoft.com> wrote in message
> news:7322018F-C825-4432-BABB-53B2517C5124@microsoft.com...
> > My OS is Windows XP Home SP2
> >
> > The reader is lighted up.
> > It flashes when a finger is placed on the scanner.
> >
> > But, it never scans.
> >
> > What could be wrong?
> >
> > Thanks!
> > CJ
> >
>
>
>
 
B

bar

Distinguished
Apr 10, 2004
1,144
0
19,280
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Technical Supprt is free for those installing the product.

Call Microsoft's help desk and they can resolve the problem or advise you if
you need to have the unit replaced.

"CJ" wrote:

> There is no help in the manual.
>
> This is the reader/scanner integrated in the microsoft keyboard.
>
>
>
>
>
> "T. Waters" wrote:
>
> > There ought to be a troubleshooting section in the manual for the scanner.
> > Did a CD come with the scanner, and have you run it yet?
> >
> > "CJ" <CJ@discussions.microsoft.com> wrote in message
> > news:7322018F-C825-4432-BABB-53B2517C5124@microsoft.com...
> > > My OS is Windows XP Home SP2
> > >
> > > The reader is lighted up.
> > > It flashes when a finger is placed on the scanner.
> > >
> > > But, it never scans.
> > >
> > > What could be wrong?
> > >
> > > Thanks!
> > > CJ
> > >
> >
> >
> >
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

As asked earlier - DID YOU INSTALL THE DEDICATED SOFTWARE?

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard :)

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!


"CJ" <CJ@discussions.microsoft.com> wrote in message
news:57B14072-8891-4876-81D6-84F13E5CF1C1@microsoft.com...
> There is no help in the manual.
>
> This is the reader/scanner integrated in the microsoft keyboard.
>
>
>
>
>
> "T. Waters" wrote:
>
>> There ought to be a troubleshooting section in the manual for the
>> scanner.
>> Did a CD come with the scanner, and have you run it yet?
>>
>> "CJ" <CJ@discussions.microsoft.com> wrote in message
>> news:7322018F-C825-4432-BABB-53B2517C5124@microsoft.com...
>> > My OS is Windows XP Home SP2
>> >
>> > The reader is lighted up.
>> > It flashes when a finger is placed on the scanner.
>> >
>> > But, it never scans.
>> >
>> > What could be wrong?
>> >
>> > Thanks!
>> > CJ
>> >
>>
>>
>>
 
C

CJ

Distinguished
May 4, 2004
158
0
18,680
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Yes, the software is installed.

Thank you for your suggestion. :)



I have received reply from MS and am currently trying to what they suggest.
I there step don't resolve the issue then I will return the product. I hope
it works.





"Richard Urban" wrote:

> As asked earlier - DID YOU INSTALL THE DEDICATED SOFTWARE?
>
> --
> Regards,
>
> Richard Urban
>
> aka Crusty (-: Old B@stard :)
>
> If you knew as much as you think you know,
> You would realize that you don't know what you thought you knew!
>
>
> "CJ" <CJ@discussions.microsoft.com> wrote in message
> news:57B14072-8891-4876-81D6-84F13E5CF1C1@microsoft.com...
> > There is no help in the manual.
> >
> > This is the reader/scanner integrated in the microsoft keyboard.
> >
> >
> >
> >
> >
> > "T. Waters" wrote:
> >
> >> There ought to be a troubleshooting section in the manual for the
> >> scanner.
> >> Did a CD come with the scanner, and have you run it yet?
> >>
> >> "CJ" <CJ@discussions.microsoft.com> wrote in message
> >> news:7322018F-C825-4432-BABB-53B2517C5124@microsoft.com...
> >> > My OS is Windows XP Home SP2
> >> >
> >> > The reader is lighted up.
> >> > It flashes when a finger is placed on the scanner.
> >> >
> >> > But, it never scans.
> >> >
> >> > What could be wrong?
> >> >
> >> > Thanks!
> >> > CJ
> >> >
> >>
> >>
> >>
>
>
>
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

What browser are you using? The MS product will not work with anything
other than IE.

Grant


CJ Wrote:
> Yes, the software is installed.
>
> Thank you for your suggestion. :)
>
>
>
> I have received reply from MS and am currently trying to what they
> suggest.
> I there step don't resolve the issue then I will return the product. I
> hope
> it works.
>
>
>
>
>
> "Richard Urban" wrote:
> -
> As asked earlier - DID YOU INSTALL THE DEDICATED SOFTWARE?
>
> --
> Regards,
>
> Richard Urban
>
> aka Crusty (-: Old B@stard :)
>
> If you knew as much as you think you know,
> You would realize that you don't know what you thought you knew!
>
>
> "CJ" CJ@discussions.microsoft.com wrote in message
> news:57B14072-8891-4876-81D6-84F13E5CF1C1@microsoft.com...-
> There is no help in the manual.
>
> This is the reader/scanner integrated in the microsoft keyboard.
>
>
>
>
>
> "T. Waters" wrote:
> -
> There ought to be a troubleshooting section in the manual for the
> scanner.
> Did a CD come with the scanner, and have you run it yet?
>
> "CJ" CJ@discussions.microsoft.com wrote in message
> news:7322018F-C825-4432-BABB-53B2517C5124@microsoft.com...
> My OS is Windows XP Home SP2
>
> The reader is lighted up.
> It flashes when a finger is placed on the scanner.
>
> But, it never scans.
>
> What could be wrong?
>
> Thanks!
> CJ
>
>
>
> --
>
>
> -


--
gwilki
 
C

CJ

Distinguished
May 4, 2004
158
0
18,680
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Yes, I am using IE.

I have followed the step that the MS help had sent me. I had everything set
properly.

I have determined that do to everything running on PC the reader is running
really slow. So it only responds sometimes. It will probably work great on
a less congested PC.



"gwilki" wrote:

>
> What browser are you using? The MS product will not work with anything
> other than IE.
>
> Grant
>
>
> CJ Wrote:
> > Yes, the software is installed.
> >
> > Thank you for your suggestion. :)
> >
> >
> >
> > I have received reply from MS and am currently trying to what they
> > suggest.
> > I there step don't resolve the issue then I will return the product. I
> > hope
> > it works.
> >
> >
> >
> >
> >
> > "Richard Urban" wrote:
> > -
> > As asked earlier - DID YOU INSTALL THE DEDICATED SOFTWARE?
> >
> > --
> > Regards,
> >
> > Richard Urban
> >
> > aka Crusty (-: Old B@stard :)
> >
> > If you knew as much as you think you know,
> > You would realize that you don't know what you thought you knew!
> >
> >
> > "CJ" CJ@discussions.microsoft.com wrote in message
> > news:57B14072-8891-4876-81D6-84F13E5CF1C1@microsoft.com...-
> > There is no help in the manual.
> >
> > This is the reader/scanner integrated in the microsoft keyboard.
> >
> >
> >
> >
> >
> > "T. Waters" wrote:
> > -
> > There ought to be a troubleshooting section in the manual for the
> > scanner.
> > Did a CD come with the scanner, and have you run it yet?
> >
> > "CJ" CJ@discussions.microsoft.com wrote in message
> > news:7322018F-C825-4432-BABB-53B2517C5124@microsoft.com...
> > My OS is Windows XP Home SP2
> >
> > The reader is lighted up.
> > It flashes when a finger is placed on the scanner.
> >
> > But, it never scans.
> >
> > What could be wrong?
> >
> > Thanks!
> > CJ
> >
> >
> >
> > --
> >
> >
> > -
>
>
> --
> gwilki
>
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

CJ, the software provided with all the fingerprint reader is full of bugs.
Many fingerprint reader users are having terrible problems.

I suggest you disconnect your fingerprint reader from your computer and
uninstall your software then reinstall your software and then reconnect your
fingerprint reader. If that doesn't work, you'll probably have to wait until
an ipdated version of the software is available.

"CJ" wrote:

> My OS is Windows XP Home SP2
>
> The reader is lighted up.
> It flashes when a finger is placed on the scanner.
>
> But, it never scans.
>
> What could be wrong?
>
> Thanks!
> CJ
>
 
A

Alan

Distinguished
Mar 31, 2004
839
0
18,980
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

kenwitkin wrote:
> CJ, the software provided with all the fingerprint reader is full of bugs.
> Many fingerprint reader users are having terrible problems.
>
> I suggest you disconnect your fingerprint reader from your computer and
> uninstall your software then reinstall your software and then reconnect your
> fingerprint reader. If that doesn't work, you'll probably have to wait until
> an ipdated version of the software is available.
>
> "CJ" wrote:
>
>
>>My OS is Windows XP Home SP2
>>
>>The reader is lighted up.
>>It flashes when a finger is placed on the scanner.
>>
>>But, it never scans.
>>
>>What could be wrong?
>>
>>Thanks!
>>CJ
>>

thank you for saving me some money - I was thinking of buying one in the
near future. I will keep my eyes open for updates and hope that the
fingerprint reader doesnt get abandoned by MS
 
A

Alan

Distinguished
Mar 31, 2004
839
0
18,980
Archived from groups: microsoft.public.windowsxp.hardware (More info?)

kenwitkin wrote:
> CJ, the software provided with all the fingerprint reader is full of bugs.
> Many fingerprint reader users are having terrible problems.
>
> I suggest you disconnect your fingerprint reader from your computer and
> uninstall your software then reinstall your software and then reconnect your
> fingerprint reader. If that doesn't work, you'll probably have to wait until
> an ipdated version of the software is available.
>
> "CJ" wrote:
>
>
>>My OS is Windows XP Home SP2
>>
>>The reader is lighted up.
>>It flashes when a finger is placed on the scanner.
>>
>>But, it never scans.
>>
>>What could be wrong?
>>
>>Thanks!
>>CJ
>>

thank you for saving me some money - I was thinking of buying one in the
near future. I will keep my eyes open for updates and hope that the
fingerprint reader doesnt get abandoned by MS
 
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