DVD Rom problem -help needed

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I hope this is the right forum but if its not perhaps you can point me in the
right direction.
The kids played a game called Casino Empire on their own PC which would
freeze every time it was played. After contacting the manufacturers I was
advised to log onto the Samsung site and download an upgrade for the DVD-Rom.

I did this and downloaded a Bin file(20030919144343187_SM-332B_COM-T406)
and a file named sfdwin.exe to my own PC as it has internet access. I copied
the downloaded stuff to disk and attempted to install it on the other PC.
During that procedure I was given the option of removing an old file which I
did (thinking this was the right thing to do).

Now the DVD-Rom will not work. Even the shortcut icon has a question mark
shown on it. When the PC is booted up there is a message saying that the
“Secondary hard disk drive 0 not found� and “Strike the F1 key to continue,
F2 to run the set up utility�

The CD/DVD-Rom is made by Samsung. On clicking the properties I got this -
ST 380023A (probably the hard drive) and “AXV CD/DVD-ROM SCSI cdRom device�
The OS is Windows XP

Can you help please as I know very little computers
21 answers Last reply
More about problem help needed
  1. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Take a look here You might have hosed the Virtual Driver.
    http://club.cdfreaks.com/showthread.php?t=99446

    "muffler53" <muffler53@discussions.microsoft.com> wrote in message
    news:693E03FD-2DBC-43E7-A574-2710BAD82E0D@microsoft.com...
    >I hope this is the right forum but if its not perhaps you can point me in
    >the
    > right direction.
    > The kids played a game called Casino Empire on their own PC which would
    > freeze every time it was played. After contacting the manufacturers I was
    > advised to log onto the Samsung site and download an upgrade for the
    > DVD-Rom.
    >
    > I did this and downloaded a Bin file(20030919144343187_SM-332B_COM-T406)
    > and a file named sfdwin.exe to my own PC as it has internet access. I
    > copied
    > the downloaded stuff to disk and attempted to install it on the other PC.
    > During that procedure I was given the option of removing an old file which
    > I
    > did (thinking this was the right thing to do).
    >
    > Now the DVD-Rom will not work. Even the shortcut icon has a question mark
    > shown on it. When the PC is booted up there is a message saying that the
    > "Secondary hard disk drive 0 not found" and "Strike the F1 key to
    > continue,
    > F2 to run the set up utility"
    >
    > The CD/DVD-Rom is made by Samsung. On clicking the properties I got this -
    > ST 380023A (probably the hard drive) and "AXV CD/DVD-ROM SCSI cdRom
    > device"
    > The OS is Windows XP
    >
    > Can you help please as I know very little computers
  2. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    "Rich Barry" wrote:

    > Take a look here You might have hosed the Virtual Driver.
    > http://club.cdfreaks.com/showthread.php?t=99446
    >


    Thanks for the link RB. I had a look and the problem seems very similar to
    mine. One of the solutions was "You will Also need to remove Plug and Play
    Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    I wouldnt know where to start.
    If I even knew how to contact Samsung would be a help. Done a google search
    but couldn't find anything.
  3. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Hi,

    Where have you linked to download the bin file?

    Do you know the model of your DVD rom?

    Below are some links for help:
    http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR

    Pls read the trouble shoot for DVD rom first and then try to use the live
    update features.

    Below is the message from samsung "Contact Us"


    Thank you for using the Samsung ODD products.
    Do you have any problems of Samsung ODD products?
    Please refer to Troubleshooting or FAQs.
    It will provide various solutions about your problems.

    Do you need the newest firmware of Samsung ODD products?
    Please download and install the Firmware Auto LiveUpdate Program
    to solve your problems simply.
    It will upgrade the newest firmware of your model automatically.

    Do not you solve the problems of ODD products yet?
    If you select your product below and send e-mail to us, we will reply
    to you quickly and accurately.



    CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    CD-RW DRIVE (SW-xxxx)
    DVD-ROM DRIVE (SD-xxxx)
    COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM

    DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    Slim Drive



    If you want to inquire about other products or general items related to
    Samsung Electronics, please click [Others].

    Thank you.

    < Notice >
    This e-mail service is for general customers support.
    In case of employees in service center of Samsung Electronics or
    distributors(buyers) concerned with Samsung Electronics, please use
    the business contact point of Samsung Electronics ODD Division.

    © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.


    Hope it helps.

    --
    Peter


    "muffler53" wrote:

    >
    >
    > "Rich Barry" wrote:
    >
    > > Take a look here You might have hosed the Virtual Driver.
    > > http://club.cdfreaks.com/showthread.php?t=99446
    > >
    >
    >
    > Thanks for the link RB. I had a look and the problem seems very similar to
    > mine. One of the solutions was "You will Also need to remove Plug and Play
    > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > I wouldnt know where to start.
    > If I even knew how to contact Samsung would be a help. Done a google search
    > but couldn't find anything.
  4. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Thanks for the help Peter. Unfortunately I amnot too technically minded and
    some of the stuff on the links would be a wee bit beyond me.
    I did manage to find a printed copy of the system profiler from a couple of
    years ago.
    The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B

    In the short term is it safe to use the PC or should I delete the sfdwin.exe
    file and any ideas as to what to do at start up. Should I press F1 or F2

    "Peter" wrote:

    > Hi,
    >
    > Where have you linked to download the bin file?
    >
    > Do you know the model of your DVD rom?
    >
    > Below are some links for help:
    > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    >
    > Pls read the trouble shoot for DVD rom first and then try to use the live
    > update features.
    >
    > Below is the message from samsung "Contact Us"
    >
    >
    > Thank you for using the Samsung ODD products.
    > Do you have any problems of Samsung ODD products?
    > Please refer to Troubleshooting or FAQs.
    > It will provide various solutions about your problems.
    >
    > Do you need the newest firmware of Samsung ODD products?
    > Please download and install the Firmware Auto LiveUpdate Program
    > to solve your problems simply.
    > It will upgrade the newest firmware of your model automatically.
    >
    > Do not you solve the problems of ODD products yet?
    > If you select your product below and send e-mail to us, we will reply
    > to you quickly and accurately.
    >
    >
    >
    > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > CD-RW DRIVE (SW-xxxx)
    > DVD-ROM DRIVE (SD-xxxx)
    > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    >
    > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > Slim Drive
    >
    >
    >
    > If you want to inquire about other products or general items related to
    > Samsung Electronics, please click [Others].
    >
    > Thank you.
    >
    > < Notice >
    > This e-mail service is for general customers support.
    > In case of employees in service center of Samsung Electronics or
    > distributors(buyers) concerned with Samsung Electronics, please use
    > the business contact point of Samsung Electronics ODD Division.
    >
    > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    >
    >
    > Hope it helps.
    >
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > >
    > >
    > > "Rich Barry" wrote:
    > >
    > > > Take a look here You might have hosed the Virtual Driver.
    > > > http://club.cdfreaks.com/showthread.php?t=99446
    > > >
    > >
    > >
    > > Thanks for the link RB. I had a look and the problem seems very similar to
    > > mine. One of the solutions was "You will Also need to remove Plug and Play
    > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > > I wouldnt know where to start.
    > > If I even knew how to contact Samsung would be a help. Done a google search
    > > but couldn't find anything.
  5. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Hi,


    Below is the link for the download of firmware for your samsung DVD Combo
    drive.
    Please download the Bin file and exe file and save it to a specific folder.
    Please print out the instruction for how to update the firmware. You must
    strictly foloow the instructions.

    http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=

    Copy of intructions from samsung:

    Global distribution

    Product COMBO Model SM-332B F/W Ver. T406

    Content

    *caution
    Samsung is not responsable for problems during the firmware upgrade. When
    you encounter problems during the upgrade, please contact a Samsung Service
    Center.
    If your drive is still in warranty please contact your retailer first.

    The newest firmware T406 of SM-332B


    Applied model : EXPORT


    Improvement: Progress of disk cognitive faculty


    Caution:
    When you upgrade your firmware, please check the "Buyer" on your label
    of drive.
    If you upgrade wrong firmware, you will have a problem in operating.
    ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)


    How to upgrade firmware.

    Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    file(download
    program)" into a temporary folder.

    When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    your ROM-
    drive(s) in the Pop-up window.
    Then choose the drive whose firmware you want to upgrade.
    ex)Drive:SAMSUNG CD-R/RW SM-332B/T403

    You will see three icons on the top from left.
    If you click the first icon from left, you can see "Investigation
    window" then open
    the firmware file that you already downloaded to the temporary
    folder.

    You will see the message" Ready" after finding the firmware file that
    you want.
    Then click the middle icon on the top of left. Then your firmware
    will be upgraded
    automatically.

    When you finish upgrading firmware , reboot your pc automatically.


    Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    Windows.(It's for only Windows)




    Caution:
    When you upgrade your firmware, please check the "Buyer" on your label
    of drive.
    If you upgrade wrong firmware, you will have a problem in operating.
    ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)


    How to upgrade firmware.

    Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    file(download
    program)" into a temporary folder.

    When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    your ROM-
    drive(s) in the Pop-up window.
    Then choose the drive whose firmware you want to upgrade.
    ex)Drive:SAMSUNG CD-R/RW SM-332B/T403

    You will see three icons on the top from left.
    If you click the first icon from left, you can see "Investigation
    window" then open
    the firmware file that you already downloaded to the temporary
    folder.

    You will see the message" Ready" after finding the firmware file that
    you want.
    Then click the middle icon on the top of left. Then your firmware
    will be upgraded
    automatically.

    When you finish upgrading firmware , reboot your pc automatically.


    Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    Windows.(It's for only Windows)


    Pls reply to NG if you still have problems.

    --
    Peter


    "muffler53" wrote:

    > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > some of the stuff on the links would be a wee bit beyond me.
    > I did manage to find a printed copy of the system profiler from a couple of
    > years ago.
    > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    >
    > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > file and any ideas as to what to do at start up. Should I press F1 or F2
    >
    > "Peter" wrote:
    >
    > > Hi,
    > >
    > > Where have you linked to download the bin file?
    > >
    > > Do you know the model of your DVD rom?
    > >
    > > Below are some links for help:
    > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > >
    > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > update features.
    > >
    > > Below is the message from samsung "Contact Us"
    > >
    > >
    > > Thank you for using the Samsung ODD products.
    > > Do you have any problems of Samsung ODD products?
    > > Please refer to Troubleshooting or FAQs.
    > > It will provide various solutions about your problems.
    > >
    > > Do you need the newest firmware of Samsung ODD products?
    > > Please download and install the Firmware Auto LiveUpdate Program
    > > to solve your problems simply.
    > > It will upgrade the newest firmware of your model automatically.
    > >
    > > Do not you solve the problems of ODD products yet?
    > > If you select your product below and send e-mail to us, we will reply
    > > to you quickly and accurately.
    > >
    > >
    > >
    > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > CD-RW DRIVE (SW-xxxx)
    > > DVD-ROM DRIVE (SD-xxxx)
    > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > >
    > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > > Slim Drive
    > >
    > >
    > >
    > > If you want to inquire about other products or general items related to
    > > Samsung Electronics, please click [Others].
    > >
    > > Thank you.
    > >
    > > < Notice >
    > > This e-mail service is for general customers support.
    > > In case of employees in service center of Samsung Electronics or
    > > distributors(buyers) concerned with Samsung Electronics, please use
    > > the business contact point of Samsung Electronics ODD Division.
    > >
    > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    > >
    > >
    > > Hope it helps.
    > >
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > >
    > > >
    > > > "Rich Barry" wrote:
    > > >
    > > > > Take a look here You might have hosed the Virtual Driver.
    > > > > http://club.cdfreaks.com/showthread.php?t=99446
    > > > >
    > > >
    > > >
    > > > Thanks for the link RB. I had a look and the problem seems very similar to
    > > > mine. One of the solutions was "You will Also need to remove Plug and Play
    > > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > > > I wouldnt know where to start.
    > > > If I even knew how to contact Samsung would be a help. Done a google search
    > > > but couldn't find anything.
  6. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Cheers Peter,

    I got the instructions given below when I downloaded the files and perhaps
    did not follow them exactly. I dont really know. In the middle of the
    insallation I was asked if I wanted to "delete the old file ?" and as there
    was only 1 button to click which was the OK one I did so and this has now
    rendered the drive unusable.

    I did send a copy of my original post to Samsung but have yet to receive a
    reply. my main concern is at start up where I press F1 to proceed as opposed
    to F2 to run the set up utility. Perhaps if this was run and the correct data
    entered I may have no problems but I dont know what to fill in for the
    various requested data.
    In any event is it actually safe to use the PC in its present form? it does
    boot up several minutes after hitting F1 and the jids are playing some games
    on it but I am concerned that this may be doing more harm than good

    "Peter" wrote:

    > Hi,
    >
    >
    > Below is the link for the download of firmware for your samsung DVD Combo
    > drive.
    > Please download the Bin file and exe file and save it to a specific folder.
    > Please print out the instruction for how to update the firmware. You must
    > strictly foloow the instructions.
    >
    > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    >
    > Copy of intructions from samsung:
    >
    > Global distribution
    >
    > Product COMBO Model SM-332B F/W Ver. T406
    >
    > Content
    >
    > *caution
    > Samsung is not responsable for problems during the firmware upgrade. When
    > you encounter problems during the upgrade, please contact a Samsung Service
    > Center.
    > If your drive is still in warranty please contact your retailer first.
    >
    > The newest firmware T406 of SM-332B
    >
    >
    > Applied model : EXPORT
    >
    >
    > Improvement: Progress of disk cognitive faculty
    >
    >
    > Caution:
    > When you upgrade your firmware, please check the "Buyer" on your label
    > of drive.
    > If you upgrade wrong firmware, you will have a problem in operating.
    > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    >
    >
    > How to upgrade firmware.
    >
    > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > file(download
    > program)" into a temporary folder.
    >
    > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > your ROM-
    > drive(s) in the Pop-up window.
    > Then choose the drive whose firmware you want to upgrade.
    > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    >
    > You will see three icons on the top from left.
    > If you click the first icon from left, you can see "Investigation
    > window" then open
    > the firmware file that you already downloaded to the temporary
    > folder.
    >
    > You will see the message" Ready" after finding the firmware file that
    > you want.
    > Then click the middle icon on the top of left. Then your firmware
    > will be upgraded
    > automatically.
    >
    > When you finish upgrading firmware , reboot your pc automatically.
    >
    >
    > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > Windows.(It's for only Windows)
    >
    >
    >
    >
    > Caution:
    > When you upgrade your firmware, please check the "Buyer" on your label
    > of drive.
    > If you upgrade wrong firmware, you will have a problem in operating.
    > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    >
    >
    > How to upgrade firmware.
    >
    > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > file(download
    > program)" into a temporary folder.
    >
    > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > your ROM-
    > drive(s) in the Pop-up window.
    > Then choose the drive whose firmware you want to upgrade.
    > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    >
    > You will see three icons on the top from left.
    > If you click the first icon from left, you can see "Investigation
    > window" then open
    > the firmware file that you already downloaded to the temporary
    > folder.
    >
    > You will see the message" Ready" after finding the firmware file that
    > you want.
    > Then click the middle icon on the top of left. Then your firmware
    > will be upgraded
    > automatically.
    >
    > When you finish upgrading firmware , reboot your pc automatically.
    >
    >
    > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > Windows.(It's for only Windows)
    >
    >
    >
    > Pls reply to NG if you still have problems.
    >
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > some of the stuff on the links would be a wee bit beyond me.
    > > I did manage to find a printed copy of the system profiler from a couple of
    > > years ago.
    > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > >
    > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > >
    > > "Peter" wrote:
    > >
    > > > Hi,
    > > >
    > > > Where have you linked to download the bin file?
    > > >
    > > > Do you know the model of your DVD rom?
    > > >
    > > > Below are some links for help:
    > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > > >
    > > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > > update features.
    > > >
    > > > Below is the message from samsung "Contact Us"
    > > >
    > > >
    > > > Thank you for using the Samsung ODD products.
    > > > Do you have any problems of Samsung ODD products?
    > > > Please refer to Troubleshooting or FAQs.
    > > > It will provide various solutions about your problems.
    > > >
    > > > Do you need the newest firmware of Samsung ODD products?
    > > > Please download and install the Firmware Auto LiveUpdate Program
    > > > to solve your problems simply.
    > > > It will upgrade the newest firmware of your model automatically.
    > > >
    > > > Do not you solve the problems of ODD products yet?
    > > > If you select your product below and send e-mail to us, we will reply
    > > > to you quickly and accurately.
    > > >
    > > >
    > > >
    > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > > CD-RW DRIVE (SW-xxxx)
    > > > DVD-ROM DRIVE (SD-xxxx)
    > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > > >
    > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > > > Slim Drive
    > > >
    > > >
    > > >
    > > > If you want to inquire about other products or general items related to
    > > > Samsung Electronics, please click [Others].
    > > >
    > > > Thank you.
    > > >
    > > > < Notice >
    > > > This e-mail service is for general customers support.
    > > > In case of employees in service center of Samsung Electronics or
    > > > distributors(buyers) concerned with Samsung Electronics, please use
    > > > the business contact point of Samsung Electronics ODD Division.
    > > >
    > > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    > > >
    > > >
    > > > Hope it helps.
    > > >
    > > > --
    > > > Peter
    > > >
    > > >
    > > > "muffler53" wrote:
    > > >
    > > > >
    > > > >
    > > > > "Rich Barry" wrote:
    > > > >
    > > > > > Take a look here You might have hosed the Virtual Driver.
    > > > > > http://club.cdfreaks.com/showthread.php?t=99446
    > > > > >
    > > > >
    > > > >
    > > > > Thanks for the link RB. I had a look and the problem seems very similar to
    > > > > mine. One of the solutions was "You will Also need to remove Plug and Play
    > > > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > > > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > > > > I wouldnt know where to start.
    > > > > If I even knew how to contact Samsung would be a help. Done a google search
    > > > > but couldn't find anything.
  7. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Hi,

    No, it won't do more harm to the OS but if you don't fix the firmware then
    the DVD Combo drive become useless. It is a hardware problem and cannot be
    fixed unless you can update the firmware successfully.

    Pls follow my previous post to download the bin and exe files again and then
    save them to a specific folder. Print out the update firware instructions
    then run the Sfdnwin.exe

    Care: You must strictly follow the update instructions.

    Caution:
    When you upgrade your firmware, please check the "Buyer" on your label of
    drive.
    If you upgrade wrong firmware, you will have a problem in operating.
    example) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)

    It is of no harm to run the Sfdnwin.exe again.

    Peter
    --
    Peter


    "muffler53" wrote:

    > Cheers Peter,
    >
    > I got the instructions given below when I downloaded the files and perhaps
    > did not follow them exactly. I dont really know. In the middle of the
    > insallation I was asked if I wanted to "delete the old file ?" and as there
    > was only 1 button to click which was the OK one I did so and this has now
    > rendered the drive unusable.
    >
    > I did send a copy of my original post to Samsung but have yet to receive a
    > reply. my main concern is at start up where I press F1 to proceed as opposed
    > to F2 to run the set up utility. Perhaps if this was run and the correct data
    > entered I may have no problems but I dont know what to fill in for the
    > various requested data.
    > In any event is it actually safe to use the PC in its present form? it does
    > boot up several minutes after hitting F1 and the jids are playing some games
    > on it but I am concerned that this may be doing more harm than good
    >
    > "Peter" wrote:
    >
    > > Hi,
    > >
    > >
    > > Below is the link for the download of firmware for your samsung DVD Combo
    > > drive.
    > > Please download the Bin file and exe file and save it to a specific folder.
    > > Please print out the instruction for how to update the firmware. You must
    > > strictly foloow the instructions.
    > >
    > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > >
    > > Copy of intructions from samsung:
    > >
    > > Global distribution
    > >
    > > Product COMBO Model SM-332B F/W Ver. T406
    > >
    > > Content
    > >
    > > *caution
    > > Samsung is not responsable for problems during the firmware upgrade. When
    > > you encounter problems during the upgrade, please contact a Samsung Service
    > > Center.
    > > If your drive is still in warranty please contact your retailer first.
    > >
    > > The newest firmware T406 of SM-332B
    > >
    > >
    > > Applied model : EXPORT
    > >
    > >
    > > Improvement: Progress of disk cognitive faculty
    > >
    > >
    > > Caution:
    > > When you upgrade your firmware, please check the "Buyer" on your label
    > > of drive.
    > > If you upgrade wrong firmware, you will have a problem in operating.
    > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > >
    > >
    > > How to upgrade firmware.
    > >
    > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > file(download
    > > program)" into a temporary folder.
    > >
    > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > your ROM-
    > > drive(s) in the Pop-up window.
    > > Then choose the drive whose firmware you want to upgrade.
    > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > >
    > > You will see three icons on the top from left.
    > > If you click the first icon from left, you can see "Investigation
    > > window" then open
    > > the firmware file that you already downloaded to the temporary
    > > folder.
    > >
    > > You will see the message" Ready" after finding the firmware file that
    > > you want.
    > > Then click the middle icon on the top of left. Then your firmware
    > > will be upgraded
    > > automatically.
    > >
    > > When you finish upgrading firmware , reboot your pc automatically.
    > >
    > >
    > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > Windows.(It's for only Windows)
    > >
    > >
    > >
    > >
    > > Caution:
    > > When you upgrade your firmware, please check the "Buyer" on your label
    > > of drive.
    > > If you upgrade wrong firmware, you will have a problem in operating.
    > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > >
    > >
    > > How to upgrade firmware.
    > >
    > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > file(download
    > > program)" into a temporary folder.
    > >
    > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > your ROM-
    > > drive(s) in the Pop-up window.
    > > Then choose the drive whose firmware you want to upgrade.
    > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > >
    > > You will see three icons on the top from left.
    > > If you click the first icon from left, you can see "Investigation
    > > window" then open
    > > the firmware file that you already downloaded to the temporary
    > > folder.
    > >
    > > You will see the message" Ready" after finding the firmware file that
    > > you want.
    > > Then click the middle icon on the top of left. Then your firmware
    > > will be upgraded
    > > automatically.
    > >
    > > When you finish upgrading firmware , reboot your pc automatically.
    > >
    > >
    > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > Windows.(It's for only Windows)
    > >
    > >
    > >
    > > Pls reply to NG if you still have problems.
    > >
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > > some of the stuff on the links would be a wee bit beyond me.
    > > > I did manage to find a printed copy of the system profiler from a couple of
    > > > years ago.
    > > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > > >
    > > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > > >
    > > > "Peter" wrote:
    > > >
    > > > > Hi,
    > > > >
    > > > > Where have you linked to download the bin file?
    > > > >
    > > > > Do you know the model of your DVD rom?
    > > > >
    > > > > Below are some links for help:
    > > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > > > >
    > > > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > > > update features.
    > > > >
    > > > > Below is the message from samsung "Contact Us"
    > > > >
    > > > >
    > > > > Thank you for using the Samsung ODD products.
    > > > > Do you have any problems of Samsung ODD products?
    > > > > Please refer to Troubleshooting or FAQs.
    > > > > It will provide various solutions about your problems.
    > > > >
    > > > > Do you need the newest firmware of Samsung ODD products?
    > > > > Please download and install the Firmware Auto LiveUpdate Program
    > > > > to solve your problems simply.
    > > > > It will upgrade the newest firmware of your model automatically.
    > > > >
    > > > > Do not you solve the problems of ODD products yet?
    > > > > If you select your product below and send e-mail to us, we will reply
    > > > > to you quickly and accurately.
    > > > >
    > > > >
    > > > >
    > > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > > > CD-RW DRIVE (SW-xxxx)
    > > > > DVD-ROM DRIVE (SD-xxxx)
    > > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > > > >
    > > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > > > > Slim Drive
    > > > >
    > > > >
    > > > >
    > > > > If you want to inquire about other products or general items related to
    > > > > Samsung Electronics, please click [Others].
    > > > >
    > > > > Thank you.
    > > > >
    > > > > < Notice >
    > > > > This e-mail service is for general customers support.
    > > > > In case of employees in service center of Samsung Electronics or
    > > > > distributors(buyers) concerned with Samsung Electronics, please use
    > > > > the business contact point of Samsung Electronics ODD Division.
    > > > >
    > > > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    > > > >
    > > > >
    > > > > Hope it helps.
    > > > >
    > > > > --
    > > > > Peter
    > > > >
    > > > >
    > > > > "muffler53" wrote:
    > > > >
    > > > > >
    > > > > >
    > > > > > "Rich Barry" wrote:
    > > > > >
    > > > > > > Take a look here You might have hosed the Virtual Driver.
    > > > > > > http://club.cdfreaks.com/showthread.php?t=99446
    > > > > > >
    > > > > >
    > > > > >
    > > > > > Thanks for the link RB. I had a look and the problem seems very similar to
    > > > > > mine. One of the solutions was "You will Also need to remove Plug and Play
    > > > > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > > > > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > > > > > I wouldnt know where to start.
    > > > > > If I even knew how to contact Samsung would be a help. Done a google search
    > > > > > but couldn't find anything.
  8. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Thanks Peter,

    I have downloaded the files and instructions as recommended. That is as far
    as my knowledge basically goes at the moment. When I tried the upgrading
    myself a couple of days ago I got myself into this mess.
    Things are a bit clearer now. I have put everything I downloaded on to a
    disc and my son has taken this togeteher with the PC to a friend of his
    today. His friend apparently is a bit of a whizz kid with these things so
    hopefully come Tuesday (bank holiday weekend here) all will be sorted out.

    I will post again to let you know the outcome.

    Thanks again for all the help and advice

    Declan

    "Peter" wrote:

    > Hi,
    >
    >
    > Below is the link for the download of firmware for your samsung DVD Combo
    > drive.
    > Please download the Bin file and exe file and save it to a specific folder.
    > Please print out the instruction for how to update the firmware. You must
    > strictly foloow the instructions.
    >
    > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    >
    > Copy of intructions from samsung:
    >
    > Global distribution
    >
    > Product COMBO Model SM-332B F/W Ver. T406
    >
    > Content
    >
    > *caution
    > Samsung is not responsable for problems during the firmware upgrade. When
    > you encounter problems during the upgrade, please contact a Samsung Service
    > Center.
    > If your drive is still in warranty please contact your retailer first.
    >
    > The newest firmware T406 of SM-332B
    >
    >
    > Applied model : EXPORT
    >
    >
    > Improvement: Progress of disk cognitive faculty
    >
    >
    > Caution:
    > When you upgrade your firmware, please check the "Buyer" on your label
    > of drive.
    > If you upgrade wrong firmware, you will have a problem in operating.
    > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    >
    >
    > How to upgrade firmware.
    >
    > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > file(download
    > program)" into a temporary folder.
    >
    > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > your ROM-
    > drive(s) in the Pop-up window.
    > Then choose the drive whose firmware you want to upgrade.
    > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    >
    > You will see three icons on the top from left.
    > If you click the first icon from left, you can see "Investigation
    > window" then open
    > the firmware file that you already downloaded to the temporary
    > folder.
    >
    > You will see the message" Ready" after finding the firmware file that
    > you want.
    > Then click the middle icon on the top of left. Then your firmware
    > will be upgraded
    > automatically.
    >
    > When you finish upgrading firmware , reboot your pc automatically.
    >
    >
    > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > Windows.(It's for only Windows)
    >
    >
    >
    >
    > Caution:
    > When you upgrade your firmware, please check the "Buyer" on your label
    > of drive.
    > If you upgrade wrong firmware, you will have a problem in operating.
    > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    >
    >
    > How to upgrade firmware.
    >
    > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > file(download
    > program)" into a temporary folder.
    >
    > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > your ROM-
    > drive(s) in the Pop-up window.
    > Then choose the drive whose firmware you want to upgrade.
    > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    >
    > You will see three icons on the top from left.
    > If you click the first icon from left, you can see "Investigation
    > window" then open
    > the firmware file that you already downloaded to the temporary
    > folder.
    >
    > You will see the message" Ready" after finding the firmware file that
    > you want.
    > Then click the middle icon on the top of left. Then your firmware
    > will be upgraded
    > automatically.
    >
    > When you finish upgrading firmware , reboot your pc automatically.
    >
    >
    > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > Windows.(It's for only Windows)
    >
    >
    >
    > Pls reply to NG if you still have problems.
    >
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > some of the stuff on the links would be a wee bit beyond me.
    > > I did manage to find a printed copy of the system profiler from a couple of
    > > years ago.
    > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > >
    > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > >
    > > "Peter" wrote:
    > >
    > > > Hi,
    > > >
    > > > Where have you linked to download the bin file?
    > > >
    > > > Do you know the model of your DVD rom?
    > > >
    > > > Below are some links for help:
    > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > > >
    > > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > > update features.
    > > >
    > > > Below is the message from samsung "Contact Us"
    > > >
    > > >
    > > > Thank you for using the Samsung ODD products.
    > > > Do you have any problems of Samsung ODD products?
    > > > Please refer to Troubleshooting or FAQs.
    > > > It will provide various solutions about your problems.
    > > >
    > > > Do you need the newest firmware of Samsung ODD products?
    > > > Please download and install the Firmware Auto LiveUpdate Program
    > > > to solve your problems simply.
    > > > It will upgrade the newest firmware of your model automatically.
    > > >
    > > > Do not you solve the problems of ODD products yet?
    > > > If you select your product below and send e-mail to us, we will reply
    > > > to you quickly and accurately.
    > > >
    > > >
    > > >
    > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > > CD-RW DRIVE (SW-xxxx)
    > > > DVD-ROM DRIVE (SD-xxxx)
    > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > > >
    > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > > > Slim Drive
    > > >
    > > >
    > > >
    > > > If you want to inquire about other products or general items related to
    > > > Samsung Electronics, please click [Others].
    > > >
    > > > Thank you.
    > > >
    > > > < Notice >
    > > > This e-mail service is for general customers support.
    > > > In case of employees in service center of Samsung Electronics or
    > > > distributors(buyers) concerned with Samsung Electronics, please use
    > > > the business contact point of Samsung Electronics ODD Division.
    > > >
    > > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    > > >
    > > >
    > > > Hope it helps.
    > > >
    > > > --
    > > > Peter
    > > >
    > > >
    > > > "muffler53" wrote:
    > > >
    > > > >
    > > > >
    > > > > "Rich Barry" wrote:
    > > > >
    > > > > > Take a look here You might have hosed the Virtual Driver.
    > > > > > http://club.cdfreaks.com/showthread.php?t=99446
    > > > > >
    > > > >
    > > > >
    > > > > Thanks for the link RB. I had a look and the problem seems very similar to
    > > > > mine. One of the solutions was "You will Also need to remove Plug and Play
    > > > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > > > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > > > > I wouldnt know where to start.
    > > > > If I even knew how to contact Samsung would be a help. Done a google search
    > > > > but couldn't find anything.
  9. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Declan,

    I sincerely hope that you can fix it.
    Await for your favourable reply.
    --
    Peter


    "muffler53" wrote:

    > Thanks Peter,
    >
    > I have downloaded the files and instructions as recommended. That is as far
    > as my knowledge basically goes at the moment. When I tried the upgrading
    > myself a couple of days ago I got myself into this mess.
    > Things are a bit clearer now. I have put everything I downloaded on to a
    > disc and my son has taken this togeteher with the PC to a friend of his
    > today. His friend apparently is a bit of a whizz kid with these things so
    > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    >
    > I will post again to let you know the outcome.
    >
    > Thanks again for all the help and advice
    >
    > Declan
    >
    > "Peter" wrote:
    >
    > > Hi,
    > >
    > >
    > > Below is the link for the download of firmware for your samsung DVD Combo
    > > drive.
    > > Please download the Bin file and exe file and save it to a specific folder.
    > > Please print out the instruction for how to update the firmware. You must
    > > strictly foloow the instructions.
    > >
    > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > >
    > > Copy of intructions from samsung:
    > >
    > > Global distribution
    > >
    > > Product COMBO Model SM-332B F/W Ver. T406
    > >
    > > Content
    > >
    > > *caution
    > > Samsung is not responsable for problems during the firmware upgrade. When
    > > you encounter problems during the upgrade, please contact a Samsung Service
    > > Center.
    > > If your drive is still in warranty please contact your retailer first.
    > >
    > > The newest firmware T406 of SM-332B
    > >
    > >
    > > Applied model : EXPORT
    > >
    > >
    > > Improvement: Progress of disk cognitive faculty
    > >
    > >
    > > Caution:
    > > When you upgrade your firmware, please check the "Buyer" on your label
    > > of drive.
    > > If you upgrade wrong firmware, you will have a problem in operating.
    > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > >
    > >
    > > How to upgrade firmware.
    > >
    > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > file(download
    > > program)" into a temporary folder.
    > >
    > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > your ROM-
    > > drive(s) in the Pop-up window.
    > > Then choose the drive whose firmware you want to upgrade.
    > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > >
    > > You will see three icons on the top from left.
    > > If you click the first icon from left, you can see "Investigation
    > > window" then open
    > > the firmware file that you already downloaded to the temporary
    > > folder.
    > >
    > > You will see the message" Ready" after finding the firmware file that
    > > you want.
    > > Then click the middle icon on the top of left. Then your firmware
    > > will be upgraded
    > > automatically.
    > >
    > > When you finish upgrading firmware , reboot your pc automatically.
    > >
    > >
    > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > Windows.(It's for only Windows)
    > >
    > >
    > >
    > >
    > > Caution:
    > > When you upgrade your firmware, please check the "Buyer" on your label
    > > of drive.
    > > If you upgrade wrong firmware, you will have a problem in operating.
    > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > >
    > >
    > > How to upgrade firmware.
    > >
    > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > file(download
    > > program)" into a temporary folder.
    > >
    > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > your ROM-
    > > drive(s) in the Pop-up window.
    > > Then choose the drive whose firmware you want to upgrade.
    > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > >
    > > You will see three icons on the top from left.
    > > If you click the first icon from left, you can see "Investigation
    > > window" then open
    > > the firmware file that you already downloaded to the temporary
    > > folder.
    > >
    > > You will see the message" Ready" after finding the firmware file that
    > > you want.
    > > Then click the middle icon on the top of left. Then your firmware
    > > will be upgraded
    > > automatically.
    > >
    > > When you finish upgrading firmware , reboot your pc automatically.
    > >
    > >
    > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > Windows.(It's for only Windows)
    > >
    > >
    > >
    > > Pls reply to NG if you still have problems.
    > >
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > > some of the stuff on the links would be a wee bit beyond me.
    > > > I did manage to find a printed copy of the system profiler from a couple of
    > > > years ago.
    > > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > > >
    > > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > > >
    > > > "Peter" wrote:
    > > >
    > > > > Hi,
    > > > >
    > > > > Where have you linked to download the bin file?
    > > > >
    > > > > Do you know the model of your DVD rom?
    > > > >
    > > > > Below are some links for help:
    > > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > > > >
    > > > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > > > update features.
    > > > >
    > > > > Below is the message from samsung "Contact Us"
    > > > >
    > > > >
    > > > > Thank you for using the Samsung ODD products.
    > > > > Do you have any problems of Samsung ODD products?
    > > > > Please refer to Troubleshooting or FAQs.
    > > > > It will provide various solutions about your problems.
    > > > >
    > > > > Do you need the newest firmware of Samsung ODD products?
    > > > > Please download and install the Firmware Auto LiveUpdate Program
    > > > > to solve your problems simply.
    > > > > It will upgrade the newest firmware of your model automatically.
    > > > >
    > > > > Do not you solve the problems of ODD products yet?
    > > > > If you select your product below and send e-mail to us, we will reply
    > > > > to you quickly and accurately.
    > > > >
    > > > >
    > > > >
    > > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > > > CD-RW DRIVE (SW-xxxx)
    > > > > DVD-ROM DRIVE (SD-xxxx)
    > > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > > > >
    > > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > > > > Slim Drive
    > > > >
    > > > >
    > > > >
    > > > > If you want to inquire about other products or general items related to
    > > > > Samsung Electronics, please click [Others].
    > > > >
    > > > > Thank you.
    > > > >
    > > > > < Notice >
    > > > > This e-mail service is for general customers support.
    > > > > In case of employees in service center of Samsung Electronics or
    > > > > distributors(buyers) concerned with Samsung Electronics, please use
    > > > > the business contact point of Samsung Electronics ODD Division.
    > > > >
    > > > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    > > > >
    > > > >
    > > > > Hope it helps.
    > > > >
    > > > > --
    > > > > Peter
    > > > >
    > > > >
    > > > > "muffler53" wrote:
    > > > >
    > > > > >
    > > > > >
    > > > > > "Rich Barry" wrote:
    > > > > >
    > > > > > > Take a look here You might have hosed the Virtual Driver.
    > > > > > > http://club.cdfreaks.com/showthread.php?t=99446
    > > > > > >
    > > > > >
    > > > > >
    > > > > > Thanks for the link RB. I had a look and the problem seems very similar to
    > > > > > mine. One of the solutions was "You will Also need to remove Plug and Play
    > > > > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > > > > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > > > > > I wouldnt know where to start.
    > > > > > If I even knew how to contact Samsung would be a help. Done a google search
    > > > > > but couldn't find anything.
  10. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Peter,

    Just to keep you updated. It will be another day or so before I get the PC
    back but I got a reply from Samsung. I dont think that I mentioned this
    before but I sent a query off to them (same as original post here) but only
    got a response today.

    Have a look and I think you will see why computer dummies like me depend so
    much on other people for help

    Regards

    Declan


    "Dear,customer


    Thank you for your e-mail.

    If during the firmware upgrade an error occurred,or

    Ypu have problem After installing the firmware update,

    this may cause the firmware chip to become blocked,

    making the drive unusable.

    Errors during firmware upgrade can have several causes,

    the major ones being a conflict with

    a program running in the background (eg Virus Scanner, Screensaver...)

    or installing the incorrect firmware.

    this problem can only be solved by having the drive repaired

    at one of our service centers.

    Please return your device to the store where you bought it,

    there they can send the device to the service center.

    I feel sorry that i can't help you directly.

    Have a nice day!

    Thank you."



    "Peter" wrote:

    > Declan,
    >
    > I sincerely hope that you can fix it.
    > Await for your favourable reply.
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > > Thanks Peter,
    > >
    > > I have downloaded the files and instructions as recommended. That is as far
    > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > myself a couple of days ago I got myself into this mess.
    > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > disc and my son has taken this togeteher with the PC to a friend of his
    > > today. His friend apparently is a bit of a whizz kid with these things so
    > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > >
    > > I will post again to let you know the outcome.
    > >
    > > Thanks again for all the help and advice
    > >
    > > Declan
    > >
    > > "Peter" wrote:
    > >
    > > > Hi,
    > > >
    > > >
    > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > drive.
    > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > Please print out the instruction for how to update the firmware. You must
    > > > strictly foloow the instructions.
    > > >
    > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > >
    > > > Copy of intructions from samsung:
    > > >
    > > > Global distribution
    > > >
    > > > Product COMBO Model SM-332B F/W Ver. T406
    > > >
    > > > Content
    > > >
    > > > *caution
    > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > Center.
    > > > If your drive is still in warranty please contact your retailer first.
    > > >
    > > > The newest firmware T406 of SM-332B
    > > >
    > > >
    > > > Applied model : EXPORT
    > > >
    > > >
    > > > Improvement: Progress of disk cognitive faculty
    > > >
    > > >
    > > > Caution:
    > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > of drive.
    > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > >
    > > >
    > > > How to upgrade firmware.
    > > >
    > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > file(download
    > > > program)" into a temporary folder.
    > > >
    > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > your ROM-
    > > > drive(s) in the Pop-up window.
    > > > Then choose the drive whose firmware you want to upgrade.
    > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > >
    > > > You will see three icons on the top from left.
    > > > If you click the first icon from left, you can see "Investigation
    > > > window" then open
    > > > the firmware file that you already downloaded to the temporary
    > > > folder.
    > > >
    > > > You will see the message" Ready" after finding the firmware file that
    > > > you want.
    > > > Then click the middle icon on the top of left. Then your firmware
    > > > will be upgraded
    > > > automatically.
    > > >
    > > > When you finish upgrading firmware , reboot your pc automatically.
    > > >
    > > >
    > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > Windows.(It's for only Windows)
    > > >
    > > >
    > > >
    > > >
    > > > Caution:
    > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > of drive.
    > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > >
    > > >
    > > > How to upgrade firmware.
    > > >
    > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > file(download
    > > > program)" into a temporary folder.
    > > >
    > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > your ROM-
    > > > drive(s) in the Pop-up window.
    > > > Then choose the drive whose firmware you want to upgrade.
    > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > >
    > > > You will see three icons on the top from left.
    > > > If you click the first icon from left, you can see "Investigation
    > > > window" then open
    > > > the firmware file that you already downloaded to the temporary
    > > > folder.
    > > >
    > > > You will see the message" Ready" after finding the firmware file that
    > > > you want.
    > > > Then click the middle icon on the top of left. Then your firmware
    > > > will be upgraded
    > > > automatically.
    > > >
    > > > When you finish upgrading firmware , reboot your pc automatically.
    > > >
    > > >
    > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > Windows.(It's for only Windows)
    > > >
    > > >
    > > >
    > > > Pls reply to NG if you still have problems.
    > > >
    > > > --
    > > > Peter
    > > >
    > > >
    > > > "muffler53" wrote:
    > > >
    > > > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > > > some of the stuff on the links would be a wee bit beyond me.
    > > > > I did manage to find a printed copy of the system profiler from a couple of
    > > > > years ago.
    > > > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > > > >
    > > > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > > > >
    > > > > "Peter" wrote:
    > > > >
    > > > > > Hi,
    > > > > >
    > > > > > Where have you linked to download the bin file?
    > > > > >
    > > > > > Do you know the model of your DVD rom?
    > > > > >
    > > > > > Below are some links for help:
    > > > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > > > > >
    > > > > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > > > > update features.
    > > > > >
    > > > > > Below is the message from samsung "Contact Us"
    > > > > >
    > > > > >
    > > > > > Thank you for using the Samsung ODD products.
    > > > > > Do you have any problems of Samsung ODD products?
    > > > > > Please refer to Troubleshooting or FAQs.
    > > > > > It will provide various solutions about your problems.
    > > > > >
    > > > > > Do you need the newest firmware of Samsung ODD products?
    > > > > > Please download and install the Firmware Auto LiveUpdate Program
    > > > > > to solve your problems simply.
    > > > > > It will upgrade the newest firmware of your model automatically.
    > > > > >
    > > > > > Do not you solve the problems of ODD products yet?
    > > > > > If you select your product below and send e-mail to us, we will reply
    > > > > > to you quickly and accurately.
    > > > > >
    > > > > >
    > > > > >
    > > > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > > > > CD-RW DRIVE (SW-xxxx)
    > > > > > DVD-ROM DRIVE (SD-xxxx)
    > > > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > > > > >
    > > > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > > > > > Slim Drive
    > > > > >
    > > > > >
    > > > > >
    > > > > > If you want to inquire about other products or general items related to
    > > > > > Samsung Electronics, please click [Others].
    > > > > >
    > > > > > Thank you.
    > > > > >
    > > > > > < Notice >
    > > > > > This e-mail service is for general customers support.
    > > > > > In case of employees in service center of Samsung Electronics or
    > > > > > distributors(buyers) concerned with Samsung Electronics, please use
    > > > > > the business contact point of Samsung Electronics ODD Division.
    > > > > >
    > > > > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    > > > > >
    > > > > >
    > > > > > Hope it helps.
    > > > > >
    > > > > > --
    > > > > > Peter
    > > > > >
    > > > > >
    > > > > > "muffler53" wrote:
    > > > > >
    > > > > > >
    > > > > > >
    > > > > > > "Rich Barry" wrote:
    > > > > > >
    > > > > > > > Take a look here You might have hosed the Virtual Driver.
    > > > > > > > http://club.cdfreaks.com/showthread.php?t=99446
    > > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > Thanks for the link RB. I had a look and the problem seems very similar to
    > > > > > > mine. One of the solutions was "You will Also need to remove Plug and Play
    > > > > > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > > > > > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > > > > > > I wouldnt know where to start.
    > > > > > > If I even knew how to contact Samsung would be a help. Done a google search
    > > > > > > but couldn't find anything.
  11. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Declan,

    Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    chips that use to store the firmware) is not being damaged in the firmware
    updating process, you can run the update process again to update the
    firmware. However, if there is a bad block to the firmware chips, there is
    nothing we can do about it but send it for a repair. The technician either
    use the burn-in technic to burn the firmware to the firmware chips (cannot be
    updated in future) or change to a new chips (can be updated in future)

    Similar to a mobo BIOS update, if you encounter some problems during the
    BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    update process again to update the BIOS again or revert to the original BIOS.

    Any way, pls take it easy and await for your friend's favourable reply.


    --
    Peter


    "muffler53" wrote:

    > Peter,
    >
    > Just to keep you updated. It will be another day or so before I get the PC
    > back but I got a reply from Samsung. I dont think that I mentioned this
    > before but I sent a query off to them (same as original post here) but only
    > got a response today.
    >
    > Have a look and I think you will see why computer dummies like me depend so
    > much on other people for help
    >
    > Regards
    >
    > Declan
    >
    >
    > "Dear,customer
    >
    >
    > Thank you for your e-mail.
    >
    > If during the firmware upgrade an error occurred,or
    >
    > Ypu have problem After installing the firmware update,
    >
    > this may cause the firmware chip to become blocked,
    >
    > making the drive unusable.
    >
    > Errors during firmware upgrade can have several causes,
    >
    > the major ones being a conflict with
    >
    > a program running in the background (eg Virus Scanner, Screensaver...)
    >
    > or installing the incorrect firmware.
    >
    > this problem can only be solved by having the drive repaired
    >
    > at one of our service centers.
    >
    > Please return your device to the store where you bought it,
    >
    > there they can send the device to the service center.
    >
    > I feel sorry that i can't help you directly.
    >
    > Have a nice day!
    >
    > Thank you."
    >
    >
    >
    > "Peter" wrote:
    >
    > > Declan,
    > >
    > > I sincerely hope that you can fix it.
    > > Await for your favourable reply.
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > > Thanks Peter,
    > > >
    > > > I have downloaded the files and instructions as recommended. That is as far
    > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > myself a couple of days ago I got myself into this mess.
    > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > >
    > > > I will post again to let you know the outcome.
    > > >
    > > > Thanks again for all the help and advice
    > > >
    > > > Declan
    > > >
    > > > "Peter" wrote:
    > > >
    > > > > Hi,
    > > > >
    > > > >
    > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > drive.
    > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > Please print out the instruction for how to update the firmware. You must
    > > > > strictly foloow the instructions.
    > > > >
    > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > >
    > > > > Copy of intructions from samsung:
    > > > >
    > > > > Global distribution
    > > > >
    > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > >
    > > > > Content
    > > > >
    > > > > *caution
    > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > Center.
    > > > > If your drive is still in warranty please contact your retailer first.
    > > > >
    > > > > The newest firmware T406 of SM-332B
    > > > >
    > > > >
    > > > > Applied model : EXPORT
    > > > >
    > > > >
    > > > > Improvement: Progress of disk cognitive faculty
    > > > >
    > > > >
    > > > > Caution:
    > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > of drive.
    > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > >
    > > > >
    > > > > How to upgrade firmware.
    > > > >
    > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > file(download
    > > > > program)" into a temporary folder.
    > > > >
    > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > your ROM-
    > > > > drive(s) in the Pop-up window.
    > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > >
    > > > > You will see three icons on the top from left.
    > > > > If you click the first icon from left, you can see "Investigation
    > > > > window" then open
    > > > > the firmware file that you already downloaded to the temporary
    > > > > folder.
    > > > >
    > > > > You will see the message" Ready" after finding the firmware file that
    > > > > you want.
    > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > will be upgraded
    > > > > automatically.
    > > > >
    > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > >
    > > > >
    > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > Windows.(It's for only Windows)
    > > > >
    > > > >
    > > > >
    > > > >
    > > > > Caution:
    > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > of drive.
    > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > >
    > > > >
    > > > > How to upgrade firmware.
    > > > >
    > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > file(download
    > > > > program)" into a temporary folder.
    > > > >
    > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > your ROM-
    > > > > drive(s) in the Pop-up window.
    > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > >
    > > > > You will see three icons on the top from left.
    > > > > If you click the first icon from left, you can see "Investigation
    > > > > window" then open
    > > > > the firmware file that you already downloaded to the temporary
    > > > > folder.
    > > > >
    > > > > You will see the message" Ready" after finding the firmware file that
    > > > > you want.
    > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > will be upgraded
    > > > > automatically.
    > > > >
    > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > >
    > > > >
    > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > Windows.(It's for only Windows)
    > > > >
    > > > >
    > > > >
    > > > > Pls reply to NG if you still have problems.
    > > > >
    > > > > --
    > > > > Peter
    > > > >
    > > > >
    > > > > "muffler53" wrote:
    > > > >
    > > > > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > > > > some of the stuff on the links would be a wee bit beyond me.
    > > > > > I did manage to find a printed copy of the system profiler from a couple of
    > > > > > years ago.
    > > > > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > > > > >
    > > > > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > > > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > > > > >
    > > > > > "Peter" wrote:
    > > > > >
    > > > > > > Hi,
    > > > > > >
    > > > > > > Where have you linked to download the bin file?
    > > > > > >
    > > > > > > Do you know the model of your DVD rom?
    > > > > > >
    > > > > > > Below are some links for help:
    > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > > > > > >
    > > > > > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > > > > > update features.
    > > > > > >
    > > > > > > Below is the message from samsung "Contact Us"
    > > > > > >
    > > > > > >
    > > > > > > Thank you for using the Samsung ODD products.
    > > > > > > Do you have any problems of Samsung ODD products?
    > > > > > > Please refer to Troubleshooting or FAQs.
    > > > > > > It will provide various solutions about your problems.
    > > > > > >
    > > > > > > Do you need the newest firmware of Samsung ODD products?
    > > > > > > Please download and install the Firmware Auto LiveUpdate Program
    > > > > > > to solve your problems simply.
    > > > > > > It will upgrade the newest firmware of your model automatically.
    > > > > > >
    > > > > > > Do not you solve the problems of ODD products yet?
    > > > > > > If you select your product below and send e-mail to us, we will reply
    > > > > > > to you quickly and accurately.
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > > > > > CD-RW DRIVE (SW-xxxx)
    > > > > > > DVD-ROM DRIVE (SD-xxxx)
    > > > > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > > > > > >
    > > > > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > > > > > > Slim Drive
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > If you want to inquire about other products or general items related to
    > > > > > > Samsung Electronics, please click [Others].
    > > > > > >
    > > > > > > Thank you.
    > > > > > >
    > > > > > > < Notice >
    > > > > > > This e-mail service is for general customers support.
    > > > > > > In case of employees in service center of Samsung Electronics or
    > > > > > > distributors(buyers) concerned with Samsung Electronics, please use
    > > > > > > the business contact point of Samsung Electronics ODD Division.
    > > > > > >
    > > > > > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    > > > > > >
    > > > > > >
    > > > > > > Hope it helps.
    > > > > > >
    > > > > > > --
    > > > > > > Peter
    > > > > > >
    > > > > > >
    > > > > > > "muffler53" wrote:
    > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > "Rich Barry" wrote:
    > > > > > > >
    > > > > > > > > Take a look here You might have hosed the Virtual Driver.
    > > > > > > > > http://club.cdfreaks.com/showthread.php?t=99446
    > > > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > Thanks for the link RB. I had a look and the problem seems very similar to
    > > > > > > > mine. One of the solutions was "You will Also need to remove Plug and Play
    > > > > > > > Bios Extension from System Devices. and if needed the Virtual Drive Drivers
    > > > > > > > from the Windows/System32/Drivers Folder" which is a bit double dutch to me.
    > > > > > > > I wouldnt know where to start.
    > > > > > > > If I even knew how to contact Samsung would be a help. Done a google search
    > > > > > > > but couldn't find anything.
  12. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Peter,

    I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    didn;t find out exactly what the problem was. My son will be talking to him
    soon so I will find out then.

    Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    of handy money). It cost me 50 euro but I,m still not convinced that the
    downloaded files would not have worked.
    Hope to find out more in the next couple of days.

    I hate to bother but you wouldn't happen to know anything about a "16 Bit
    Windows Subsystem" error.
    It's left the kids PC that it will only play certain games. It was fine up
    to a few months ago

    Thanks for your help

    Declan

    "Peter" wrote:

    > Declan,
    >
    > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > chips that use to store the firmware) is not being damaged in the firmware
    > updating process, you can run the update process again to update the
    > firmware. However, if there is a bad block to the firmware chips, there is
    > nothing we can do about it but send it for a repair. The technician either
    > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > updated in future) or change to a new chips (can be updated in future)
    >
    > Similar to a mobo BIOS update, if you encounter some problems during the
    > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > update process again to update the BIOS again or revert to the original BIOS.
    >
    > Any way, pls take it easy and await for your friend's favourable reply.
    >
    >
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > > Peter,
    > >
    > > Just to keep you updated. It will be another day or so before I get the PC
    > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > before but I sent a query off to them (same as original post here) but only
    > > got a response today.
    > >
    > > Have a look and I think you will see why computer dummies like me depend so
    > > much on other people for help
    > >
    > > Regards
    > >
    > > Declan
    > >
    > >
    > > "Dear,customer
    > >
    > >
    > > Thank you for your e-mail.
    > >
    > > If during the firmware upgrade an error occurred,or
    > >
    > > Ypu have problem After installing the firmware update,
    > >
    > > this may cause the firmware chip to become blocked,
    > >
    > > making the drive unusable.
    > >
    > > Errors during firmware upgrade can have several causes,
    > >
    > > the major ones being a conflict with
    > >
    > > a program running in the background (eg Virus Scanner, Screensaver...)
    > >
    > > or installing the incorrect firmware.
    > >
    > > this problem can only be solved by having the drive repaired
    > >
    > > at one of our service centers.
    > >
    > > Please return your device to the store where you bought it,
    > >
    > > there they can send the device to the service center.
    > >
    > > I feel sorry that i can't help you directly.
    > >
    > > Have a nice day!
    > >
    > > Thank you."
    > >
    > >
    > >
    > > "Peter" wrote:
    > >
    > > > Declan,
    > > >
    > > > I sincerely hope that you can fix it.
    > > > Await for your favourable reply.
    > > > --
    > > > Peter
    > > >
    > > >
    > > > "muffler53" wrote:
    > > >
    > > > > Thanks Peter,
    > > > >
    > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > myself a couple of days ago I got myself into this mess.
    > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > >
    > > > > I will post again to let you know the outcome.
    > > > >
    > > > > Thanks again for all the help and advice
    > > > >
    > > > > Declan
    > > > >
    > > > > "Peter" wrote:
    > > > >
    > > > > > Hi,
    > > > > >
    > > > > >
    > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > drive.
    > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > strictly foloow the instructions.
    > > > > >
    > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > >
    > > > > > Copy of intructions from samsung:
    > > > > >
    > > > > > Global distribution
    > > > > >
    > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > >
    > > > > > Content
    > > > > >
    > > > > > *caution
    > > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > > Center.
    > > > > > If your drive is still in warranty please contact your retailer first.
    > > > > >
    > > > > > The newest firmware T406 of SM-332B
    > > > > >
    > > > > >
    > > > > > Applied model : EXPORT
    > > > > >
    > > > > >
    > > > > > Improvement: Progress of disk cognitive faculty
    > > > > >
    > > > > >
    > > > > > Caution:
    > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > of drive.
    > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > >
    > > > > >
    > > > > > How to upgrade firmware.
    > > > > >
    > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > file(download
    > > > > > program)" into a temporary folder.
    > > > > >
    > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > your ROM-
    > > > > > drive(s) in the Pop-up window.
    > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > >
    > > > > > You will see three icons on the top from left.
    > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > window" then open
    > > > > > the firmware file that you already downloaded to the temporary
    > > > > > folder.
    > > > > >
    > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > you want.
    > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > will be upgraded
    > > > > > automatically.
    > > > > >
    > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > >
    > > > > >
    > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > Windows.(It's for only Windows)
    > > > > >
    > > > > >
    > > > > >
    > > > > >
    > > > > > Caution:
    > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > of drive.
    > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > >
    > > > > >
    > > > > > How to upgrade firmware.
    > > > > >
    > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > file(download
    > > > > > program)" into a temporary folder.
    > > > > >
    > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > your ROM-
    > > > > > drive(s) in the Pop-up window.
    > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > >
    > > > > > You will see three icons on the top from left.
    > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > window" then open
    > > > > > the firmware file that you already downloaded to the temporary
    > > > > > folder.
    > > > > >
    > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > you want.
    > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > will be upgraded
    > > > > > automatically.
    > > > > >
    > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > >
    > > > > >
    > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > Windows.(It's for only Windows)
    > > > > >
    > > > > >
    > > > > >
    > > > > > Pls reply to NG if you still have problems.
    > > > > >
    > > > > > --
    > > > > > Peter
    > > > > >
    > > > > >
    > > > > > "muffler53" wrote:
    > > > > >
    > > > > > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > > > > > some of the stuff on the links would be a wee bit beyond me.
    > > > > > > I did manage to find a printed copy of the system profiler from a couple of
    > > > > > > years ago.
    > > > > > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > > > > > >
    > > > > > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > > > > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > > > > > >
    > > > > > > "Peter" wrote:
    > > > > > >
    > > > > > > > Hi,
    > > > > > > >
    > > > > > > > Where have you linked to download the bin file?
    > > > > > > >
    > > > > > > > Do you know the model of your DVD rom?
    > > > > > > >
    > > > > > > > Below are some links for help:
    > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > > > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > > > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > > > > > > >
    > > > > > > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > > > > > > update features.
    > > > > > > >
    > > > > > > > Below is the message from samsung "Contact Us"
    > > > > > > >
    > > > > > > >
    > > > > > > > Thank you for using the Samsung ODD products.
    > > > > > > > Do you have any problems of Samsung ODD products?
    > > > > > > > Please refer to Troubleshooting or FAQs.
    > > > > > > > It will provide various solutions about your problems.
    > > > > > > >
    > > > > > > > Do you need the newest firmware of Samsung ODD products?
    > > > > > > > Please download and install the Firmware Auto LiveUpdate Program
    > > > > > > > to solve your problems simply.
    > > > > > > > It will upgrade the newest firmware of your model automatically.
    > > > > > > >
    > > > > > > > Do not you solve the problems of ODD products yet?
    > > > > > > > If you select your product below and send e-mail to us, we will reply
    > > > > > > > to you quickly and accurately.
    > > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > > > > > > CD-RW DRIVE (SW-xxxx)
    > > > > > > > DVD-ROM DRIVE (SD-xxxx)
    > > > > > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > > > > > > >
    > > > > > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
    > > > > > > > Slim Drive
    > > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > If you want to inquire about other products or general items related to
    > > > > > > > Samsung Electronics, please click [Others].
    > > > > > > >
    > > > > > > > Thank you.
    > > > > > > >
    > > > > > > > < Notice >
    > > > > > > > This e-mail service is for general customers support.
    > > > > > > > In case of employees in service center of Samsung Electronics or
    > > > > > > > distributors(buyers) concerned with Samsung Electronics, please use
    > > > > > > > the business contact point of Samsung Electronics ODD Division.
    > > > > > > >
    > > > > > > > © 2005 SAMSUNG Electronics Co., Ltd. All rights reserved.
    > > > > > > >
    > > > > > > >
    > > > > > > > Hope it helps.
    > > > > > > >
    > > > > > > > --
    > > > > > > > Peter
  13. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Declan,

    To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    from C:\windows\repair folder. If it disappears or gets broken again, suspect
    a malware issue and remove same.

    Procedures:

    Double click My Computer, click the C drive, click WINDOWS and find the
    repair folder
    C:\WINDOWS\repair\autoexec.nt
    right click on the file "autoexec.nt " and select copy then paste it to
    C:\WINDOWS\system32\AUTOEXEC.NT
    Let the file "autoexec.nt " copied from the repair folder to replace the
    existing file" AUTOEXEC.NT" in the system32 folder.

    If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    free from virus and spywares then proceed the copy & paste of the file again.

    Hope it helps you to fix it.


    --
    Peter


    "muffler53" wrote:

    > Peter,
    >
    > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > didn;t find out exactly what the problem was. My son will be talking to him
    > soon so I will find out then.
    >
    > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > of handy money). It cost me 50 euro but I,m still not convinced that the
    > downloaded files would not have worked.
    > Hope to find out more in the next couple of days.
    >
    > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > Windows Subsystem" error.
    > It's left the kids PC that it will only play certain games. It was fine up
    > to a few months ago
    >
    > Thanks for your help
    >
    > Declan
    >
    > "Peter" wrote:
    >
    > > Declan,
    > >
    > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > chips that use to store the firmware) is not being damaged in the firmware
    > > updating process, you can run the update process again to update the
    > > firmware. However, if there is a bad block to the firmware chips, there is
    > > nothing we can do about it but send it for a repair. The technician either
    > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > updated in future) or change to a new chips (can be updated in future)
    > >
    > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > update process again to update the BIOS again or revert to the original BIOS.
    > >
    > > Any way, pls take it easy and await for your friend's favourable reply.
    > >
    > >
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > > Peter,
    > > >
    > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > before but I sent a query off to them (same as original post here) but only
    > > > got a response today.
    > > >
    > > > Have a look and I think you will see why computer dummies like me depend so
    > > > much on other people for help
    > > >
    > > > Regards
    > > >
    > > > Declan
    > > >
    > > >
    > > > "Dear,customer
    > > >
    > > >
    > > > Thank you for your e-mail.
    > > >
    > > > If during the firmware upgrade an error occurred,or
    > > >
    > > > Ypu have problem After installing the firmware update,
    > > >
    > > > this may cause the firmware chip to become blocked,
    > > >
    > > > making the drive unusable.
    > > >
    > > > Errors during firmware upgrade can have several causes,
    > > >
    > > > the major ones being a conflict with
    > > >
    > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > >
    > > > or installing the incorrect firmware.
    > > >
    > > > this problem can only be solved by having the drive repaired
    > > >
    > > > at one of our service centers.
    > > >
    > > > Please return your device to the store where you bought it,
    > > >
    > > > there they can send the device to the service center.
    > > >
    > > > I feel sorry that i can't help you directly.
    > > >
    > > > Have a nice day!
    > > >
    > > > Thank you."
    > > >
    > > >
    > > >
    > > > "Peter" wrote:
    > > >
    > > > > Declan,
    > > > >
    > > > > I sincerely hope that you can fix it.
    > > > > Await for your favourable reply.
    > > > > --
    > > > > Peter
    > > > >
    > > > >
    > > > > "muffler53" wrote:
    > > > >
    > > > > > Thanks Peter,
    > > > > >
    > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > >
    > > > > > I will post again to let you know the outcome.
    > > > > >
    > > > > > Thanks again for all the help and advice
    > > > > >
    > > > > > Declan
    > > > > >
    > > > > > "Peter" wrote:
    > > > > >
    > > > > > > Hi,
    > > > > > >
    > > > > > >
    > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > > drive.
    > > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > > strictly foloow the instructions.
    > > > > > >
    > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > > >
    > > > > > > Copy of intructions from samsung:
    > > > > > >
    > > > > > > Global distribution
    > > > > > >
    > > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > > >
    > > > > > > Content
    > > > > > >
    > > > > > > *caution
    > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > > > Center.
    > > > > > > If your drive is still in warranty please contact your retailer first.
    > > > > > >
    > > > > > > The newest firmware T406 of SM-332B
    > > > > > >
    > > > > > >
    > > > > > > Applied model : EXPORT
    > > > > > >
    > > > > > >
    > > > > > > Improvement: Progress of disk cognitive faculty
    > > > > > >
    > > > > > >
    > > > > > > Caution:
    > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > of drive.
    > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > >
    > > > > > >
    > > > > > > How to upgrade firmware.
    > > > > > >
    > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > file(download
    > > > > > > program)" into a temporary folder.
    > > > > > >
    > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > your ROM-
    > > > > > > drive(s) in the Pop-up window.
    > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > >
    > > > > > > You will see three icons on the top from left.
    > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > window" then open
    > > > > > > the firmware file that you already downloaded to the temporary
    > > > > > > folder.
    > > > > > >
    > > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > > you want.
    > > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > > will be upgraded
    > > > > > > automatically.
    > > > > > >
    > > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > > >
    > > > > > >
    > > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > > Windows.(It's for only Windows)
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > Caution:
    > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > of drive.
    > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > >
    > > > > > >
    > > > > > > How to upgrade firmware.
    > > > > > >
    > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > file(download
    > > > > > > program)" into a temporary folder.
    > > > > > >
    > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > your ROM-
    > > > > > > drive(s) in the Pop-up window.
    > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > >
    > > > > > > You will see three icons on the top from left.
    > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > window" then open
    > > > > > > the firmware file that you already downloaded to the temporary
    > > > > > > folder.
    > > > > > >
    > > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > > you want.
    > > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > > will be upgraded
    > > > > > > automatically.
    > > > > > >
    > > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > > >
    > > > > > >
    > > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > > Windows.(It's for only Windows)
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > Pls reply to NG if you still have problems.
    > > > > > >
    > > > > > > --
    > > > > > > Peter
    > > > > > >
    > > > > > >
    > > > > > > "muffler53" wrote:
    > > > > > >
    > > > > > > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > > > > > > some of the stuff on the links would be a wee bit beyond me.
    > > > > > > > I did manage to find a printed copy of the system profiler from a couple of
    > > > > > > > years ago.
    > > > > > > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > > > > > > >
    > > > > > > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > > > > > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > > > > > > >
    > > > > > > > "Peter" wrote:
    > > > > > > >
    > > > > > > > > Hi,
    > > > > > > > >
    > > > > > > > > Where have you linked to download the bin file?
    > > > > > > > >
    > > > > > > > > Do you know the model of your DVD rom?
    > > > > > > > >
    > > > > > > > > Below are some links for help:
    > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > > > > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > > > > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
    > > > > > > > >
    > > > > > > > > Pls read the trouble shoot for DVD rom first and then try to use the live
    > > > > > > > > update features.
    > > > > > > > >
    > > > > > > > > Below is the message from samsung "Contact Us"
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Thank you for using the Samsung ODD products.
    > > > > > > > > Do you have any problems of Samsung ODD products?
    > > > > > > > > Please refer to Troubleshooting or FAQs.
    > > > > > > > > It will provide various solutions about your problems.
    > > > > > > > >
    > > > > > > > > Do you need the newest firmware of Samsung ODD products?
    > > > > > > > > Please download and install the Firmware Auto LiveUpdate Program
    > > > > > > > > to solve your problems simply.
    > > > > > > > > It will upgrade the newest firmware of your model automatically.
    > > > > > > > >
    > > > > > > > > Do not you solve the problems of ODD products yet?
    > > > > > > > > If you select your product below and send e-mail to us, we will reply
    > > > > > > > > to you quickly and accurately.
    > > > > > > > >
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > CD-ROM DRIVE (SC-xxxx, SH-xxxx)
    > > > > > > > > CD-RW DRIVE (SW-xxxx)
    > > > > > > > > DVD-ROM DRIVE (SD-xxxx)
    > > > > > > > > COMBO DRIVE (SM-xxxx) : CD-R/RW, DVD ROM
    > > > > > > > >
    > > > > > > > > DVD-Writer DRIVE (SR-xxxx, MR-xxxx) : CD-R/RW, DVD-R/RW ROM
  14. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Thanks Peter,

    just after I posted I did a search on this forum and found details of the
    error. The problem is on the kid's PC (same one with the dvd rom problem.)
    There is a "VX2" malware in it which I cant get rid of.

    That PC is not connected to the internet but when it was a few months ago i
    did download and install some sort of removal tool from Adaware which was
    supposed to fix it but it didn't.

    I assume there is no point in trying the procedure as you described until I
    get rid of the VX2.

    ANy ideas other than a system restore or a complete reinstall of how to
    banish the VX2.

    Thanks again for the help

    regards

    Declan

    "Peter" wrote:

    > Declan,
    >
    > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    > from C:\windows\repair folder. If it disappears or gets broken again, suspect
    > a malware issue and remove same.
    >
    > Procedures:
    >
    > Double click My Computer, click the C drive, click WINDOWS and find the
    > repair folder
    > C:\WINDOWS\repair\autoexec.nt
    > right click on the file "autoexec.nt " and select copy then paste it to
    > C:\WINDOWS\system32\AUTOEXEC.NT
    > Let the file "autoexec.nt " copied from the repair folder to replace the
    > existing file" AUTOEXEC.NT" in the system32 folder.
    >
    > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    > free from virus and spywares then proceed the copy & paste of the file again.
    >
    > Hope it helps you to fix it.
    >
    >
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > > Peter,
    > >
    > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > > didn;t find out exactly what the problem was. My son will be talking to him
    > > soon so I will find out then.
    > >
    > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > > of handy money). It cost me 50 euro but I,m still not convinced that the
    > > downloaded files would not have worked.
    > > Hope to find out more in the next couple of days.
    > >
    > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > > Windows Subsystem" error.
    > > It's left the kids PC that it will only play certain games. It was fine up
    > > to a few months ago
    > >
    > > Thanks for your help
    > >
    > > Declan
    > >
    > > "Peter" wrote:
    > >
    > > > Declan,
    > > >
    > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > > chips that use to store the firmware) is not being damaged in the firmware
    > > > updating process, you can run the update process again to update the
    > > > firmware. However, if there is a bad block to the firmware chips, there is
    > > > nothing we can do about it but send it for a repair. The technician either
    > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > > updated in future) or change to a new chips (can be updated in future)
    > > >
    > > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > > update process again to update the BIOS again or revert to the original BIOS.
    > > >
    > > > Any way, pls take it easy and await for your friend's favourable reply.
    > > >
    > > >
    > > > --
    > > > Peter
    > > >
    > > >
    > > > "muffler53" wrote:
    > > >
    > > > > Peter,
    > > > >
    > > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > > before but I sent a query off to them (same as original post here) but only
    > > > > got a response today.
    > > > >
    > > > > Have a look and I think you will see why computer dummies like me depend so
    > > > > much on other people for help
    > > > >
    > > > > Regards
    > > > >
    > > > > Declan
    > > > >
    > > > >
    > > > > "Dear,customer
    > > > >
    > > > >
    > > > > Thank you for your e-mail.
    > > > >
    > > > > If during the firmware upgrade an error occurred,or
    > > > >
    > > > > Ypu have problem After installing the firmware update,
    > > > >
    > > > > this may cause the firmware chip to become blocked,
    > > > >
    > > > > making the drive unusable.
    > > > >
    > > > > Errors during firmware upgrade can have several causes,
    > > > >
    > > > > the major ones being a conflict with
    > > > >
    > > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > > >
    > > > > or installing the incorrect firmware.
    > > > >
    > > > > this problem can only be solved by having the drive repaired
    > > > >
    > > > > at one of our service centers.
    > > > >
    > > > > Please return your device to the store where you bought it,
    > > > >
    > > > > there they can send the device to the service center.
    > > > >
    > > > > I feel sorry that i can't help you directly.
    > > > >
    > > > > Have a nice day!
    > > > >
    > > > > Thank you."
    > > > >
    > > > >
    > > > >
    > > > > "Peter" wrote:
    > > > >
    > > > > > Declan,
    > > > > >
    > > > > > I sincerely hope that you can fix it.
    > > > > > Await for your favourable reply.
    > > > > > --
    > > > > > Peter
    > > > > >
    > > > > >
    > > > > > "muffler53" wrote:
    > > > > >
    > > > > > > Thanks Peter,
    > > > > > >
    > > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > > >
    > > > > > > I will post again to let you know the outcome.
    > > > > > >
    > > > > > > Thanks again for all the help and advice
    > > > > > >
    > > > > > > Declan
    > > > > > >
    > > > > > > "Peter" wrote:
    > > > > > >
    > > > > > > > Hi,
    > > > > > > >
    > > > > > > >
    > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > > > drive.
    > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > > > strictly foloow the instructions.
    > > > > > > >
    > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > > > >
    > > > > > > > Copy of intructions from samsung:
    > > > > > > >
    > > > > > > > Global distribution
    > > > > > > >
    > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > > > >
    > > > > > > > Content
    > > > > > > >
    > > > > > > > *caution
    > > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > > > > Center.
    > > > > > > > If your drive is still in warranty please contact your retailer first.
    > > > > > > >
    > > > > > > > The newest firmware T406 of SM-332B
    > > > > > > >
    > > > > > > >
    > > > > > > > Applied model : EXPORT
    > > > > > > >
    > > > > > > >
    > > > > > > > Improvement: Progress of disk cognitive faculty
    > > > > > > >
    > > > > > > >
    > > > > > > > Caution:
    > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > > of drive.
    > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > > >
    > > > > > > >
    > > > > > > > How to upgrade firmware.
    > > > > > > >
    > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > > file(download
    > > > > > > > program)" into a temporary folder.
    > > > > > > >
    > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > > your ROM-
    > > > > > > > drive(s) in the Pop-up window.
    > > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > > >
    > > > > > > > You will see three icons on the top from left.
    > > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > > window" then open
    > > > > > > > the firmware file that you already downloaded to the temporary
    > > > > > > > folder.
    > > > > > > >
    > > > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > > > you want.
    > > > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > > > will be upgraded
    > > > > > > > automatically.
    > > > > > > >
    > > > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > > > >
    > > > > > > >
    > > > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > > > Windows.(It's for only Windows)
    > > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > Caution:
    > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > > of drive.
    > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > > >
    > > > > > > >
    > > > > > > > How to upgrade firmware.
    > > > > > > >
    > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > > file(download
    > > > > > > > program)" into a temporary folder.
    > > > > > > >
    > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > > your ROM-
    > > > > > > > drive(s) in the Pop-up window.
    > > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > > >
    > > > > > > > You will see three icons on the top from left.
    > > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > > window" then open
    > > > > > > > the firmware file that you already downloaded to the temporary
    > > > > > > > folder.
    > > > > > > >
    > > > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > > > you want.
    > > > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > > > will be upgraded
    > > > > > > > automatically.
    > > > > > > >
    > > > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > > > >
    > > > > > > >
    > > > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > > > Windows.(It's for only Windows)
    > > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > Pls reply to NG if you still have problems.
    > > > > > > >
    > > > > > > > --
    > > > > > > > Peter
    > > > > > > >
    > > > > > > >
    > > > > > > > "muffler53" wrote:
    > > > > > > >
    > > > > > > > > Thanks for the help Peter. Unfortunately I amnot too technically minded and
    > > > > > > > > some of the stuff on the links would be a wee bit beyond me.
    > > > > > > > > I did manage to find a printed copy of the system profiler from a couple of
    > > > > > > > > years ago.
    > > > > > > > > The DVD/CD-RoM is a Samsung CDRW/DVD SM-332B
    > > > > > > > >
    > > > > > > > > In the short term is it safe to use the PC or should I delete the sfdwin.exe
    > > > > > > > > file and any ideas as to what to do at start up. Should I press F1 or F2
    > > > > > > > >
    > > > > > > > > "Peter" wrote:
    > > > > > > > >
    > > > > > > > > > Hi,
    > > > > > > > > >
    > > > > > > > > > Where have you linked to download the bin file?
    > > > > > > > > >
    > > > > > > > > > Do you know the model of your DVD rom?
    > > > > > > > > >
    > > > > > > > > > Below are some links for help:
    > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FAQ/Faq.asp
    > > > > > > > > > http://www.samsungodd.com/eng/Liveupdate/fwvercheck/fwvercheck.asp
    > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/QNA/QNA.asp
    > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/Firmware/Firmware.asp
    > > > > > > > > > http://www.samsungodd.com/eng/Helper/Helper.asp?Functionvalue=list&ProductCode=HDR
  15. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Declan,

    Firstly, you must stop the restore feature and clear all the restored files.
    Right click My Computer/Properties/System Restore
    Check the box "Turn off System Restore on all drives", click Apply and OK

    Run Adaware to download & install the latest spywares definitions.
    Then go to the link below to download the VX2 cleaner:

    http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml

    Follow the instructions for how to run the add-on tools to remove VX2
    Run Adaware again to ensure the VX2 is completely removed from the system.

    After the cleanup of VX2, run any antivirus software with the latest virus
    definitions to ensure your system is free from any
    virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
    Restore feature by uncheck the box "Turn off System Restore on all drives",
    click Apply and OK

    Hope it helps.


    --
    Peter


    "muffler53" wrote:

    > Thanks Peter,
    >
    > just after I posted I did a search on this forum and found details of the
    > error. The problem is on the kid's PC (same one with the dvd rom problem.)
    > There is a "VX2" malware in it which I cant get rid of.
    >
    > That PC is not connected to the internet but when it was a few months ago i
    > did download and install some sort of removal tool from Adaware which was
    > supposed to fix it but it didn't.
    >
    > I assume there is no point in trying the procedure as you described until I
    > get rid of the VX2.
    >
    > ANy ideas other than a system restore or a complete reinstall of how to
    > banish the VX2.
    >
    > Thanks again for the help
    >
    > regards
    >
    > Declan
    >
    > "Peter" wrote:
    >
    > > Declan,
    > >
    > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
    > > a malware issue and remove same.
    > >
    > > Procedures:
    > >
    > > Double click My Computer, click the C drive, click WINDOWS and find the
    > > repair folder
    > > C:\WINDOWS\repair\autoexec.nt
    > > right click on the file "autoexec.nt " and select copy then paste it to
    > > C:\WINDOWS\system32\AUTOEXEC.NT
    > > Let the file "autoexec.nt " copied from the repair folder to replace the
    > > existing file" AUTOEXEC.NT" in the system32 folder.
    > >
    > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    > > free from virus and spywares then proceed the copy & paste of the file again.
    > >
    > > Hope it helps you to fix it.
    > >
    > >
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > > Peter,
    > > >
    > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > > > didn;t find out exactly what the problem was. My son will be talking to him
    > > > soon so I will find out then.
    > > >
    > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > > > of handy money). It cost me 50 euro but I,m still not convinced that the
    > > > downloaded files would not have worked.
    > > > Hope to find out more in the next couple of days.
    > > >
    > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > > > Windows Subsystem" error.
    > > > It's left the kids PC that it will only play certain games. It was fine up
    > > > to a few months ago
    > > >
    > > > Thanks for your help
    > > >
    > > > Declan
    > > >
    > > > "Peter" wrote:
    > > >
    > > > > Declan,
    > > > >
    > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > > > chips that use to store the firmware) is not being damaged in the firmware
    > > > > updating process, you can run the update process again to update the
    > > > > firmware. However, if there is a bad block to the firmware chips, there is
    > > > > nothing we can do about it but send it for a repair. The technician either
    > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > > > updated in future) or change to a new chips (can be updated in future)
    > > > >
    > > > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > > > update process again to update the BIOS again or revert to the original BIOS.
    > > > >
    > > > > Any way, pls take it easy and await for your friend's favourable reply.
    > > > >
    > > > >
    > > > > --
    > > > > Peter
    > > > >
    > > > >
    > > > > "muffler53" wrote:
    > > > >
    > > > > > Peter,
    > > > > >
    > > > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > > > before but I sent a query off to them (same as original post here) but only
    > > > > > got a response today.
    > > > > >
    > > > > > Have a look and I think you will see why computer dummies like me depend so
    > > > > > much on other people for help
    > > > > >
    > > > > > Regards
    > > > > >
    > > > > > Declan
    > > > > >
    > > > > >
    > > > > > "Dear,customer
    > > > > >
    > > > > >
    > > > > > Thank you for your e-mail.
    > > > > >
    > > > > > If during the firmware upgrade an error occurred,or
    > > > > >
    > > > > > Ypu have problem After installing the firmware update,
    > > > > >
    > > > > > this may cause the firmware chip to become blocked,
    > > > > >
    > > > > > making the drive unusable.
    > > > > >
    > > > > > Errors during firmware upgrade can have several causes,
    > > > > >
    > > > > > the major ones being a conflict with
    > > > > >
    > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > > > >
    > > > > > or installing the incorrect firmware.
    > > > > >
    > > > > > this problem can only be solved by having the drive repaired
    > > > > >
    > > > > > at one of our service centers.
    > > > > >
    > > > > > Please return your device to the store where you bought it,
    > > > > >
    > > > > > there they can send the device to the service center.
    > > > > >
    > > > > > I feel sorry that i can't help you directly.
    > > > > >
    > > > > > Have a nice day!
    > > > > >
    > > > > > Thank you."
    > > > > >
    > > > > >
    > > > > >
    > > > > > "Peter" wrote:
    > > > > >
    > > > > > > Declan,
    > > > > > >
    > > > > > > I sincerely hope that you can fix it.
    > > > > > > Await for your favourable reply.
    > > > > > > --
    > > > > > > Peter
    > > > > > >
    > > > > > >
    > > > > > > "muffler53" wrote:
    > > > > > >
    > > > > > > > Thanks Peter,
    > > > > > > >
    > > > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > > > >
    > > > > > > > I will post again to let you know the outcome.
    > > > > > > >
    > > > > > > > Thanks again for all the help and advice
    > > > > > > >
    > > > > > > > Declan
    > > > > > > >
    > > > > > > > "Peter" wrote:
    > > > > > > >
    > > > > > > > > Hi,
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > > > > drive.
    > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > > > > strictly foloow the instructions.
    > > > > > > > >
    > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > > > > >
    > > > > > > > > Copy of intructions from samsung:
    > > > > > > > >
    > > > > > > > > Global distribution
    > > > > > > > >
    > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > > > > >
    > > > > > > > > Content
    > > > > > > > >
    > > > > > > > > *caution
    > > > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > > > > > Center.
    > > > > > > > > If your drive is still in warranty please contact your retailer first.
    > > > > > > > >
    > > > > > > > > The newest firmware T406 of SM-332B
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Applied model : EXPORT
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Improvement: Progress of disk cognitive faculty
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Caution:
    > > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > > > of drive.
    > > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > How to upgrade firmware.
    > > > > > > > >
    > > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > > > file(download
    > > > > > > > > program)" into a temporary folder.
    > > > > > > > >
    > > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > > > your ROM-
    > > > > > > > > drive(s) in the Pop-up window.
    > > > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > > > >
    > > > > > > > > You will see three icons on the top from left.
    > > > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > > > window" then open
    > > > > > > > > the firmware file that you already downloaded to the temporary
    > > > > > > > > folder.
    > > > > > > > >
    > > > > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > > > > you want.
    > > > > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > > > > will be upgraded
    > > > > > > > > automatically.
    > > > > > > > >
    > > > > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > > > > Windows.(It's for only Windows)
    > > > > > > > >
    > > > > > > > >
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Caution:
    > > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > > > of drive.
    > > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > How to upgrade firmware.
    > > > > > > > >
    > > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > > > file(download
    > > > > > > > > program)" into a temporary folder.
    > > > > > > > >
    > > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > > > your ROM-
    > > > > > > > > drive(s) in the Pop-up window.
    > > > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > > > >
    > > > > > > > > You will see three icons on the top from left.
    > > > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > > > window" then open
    > > > > > > > > the firmware file that you already downloaded to the temporary
    > > > > > > > > folder.
    > > > > > > > >
    > > > > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > > > > you want.
    > > > > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > > > > will be upgraded
    > > > > > > > > automatically.
    > > > > > > > >
    > > > > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > > > > Windows.(It's for only Windows)
    > > > > > > > >
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Pls reply to NG if you still have problems.
    > > > > > > > >
    > > > > > > > > --
    > > > > > > > > Peter
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > "muffler53" wrote:
  16. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Peter,

    Thank you so much for the replies. As you will have guessed I'm a bit of a
    novice with Pc's. The kids PC is in a different room and not connected to the
    internet but can I download the items you mentioned including the up to date
    adaware (and possibly AVG) on to my own PC and copy this to disc and then
    load all into the kids PC from the disc.

    I haven't got much help here where I live and I really do appreciate your
    help and advice which has been fairly easy to understand even for a novice
    like me.

    thanks again

    Declan

    "Peter" wrote:

    > Declan,
    >
    > Firstly, you must stop the restore feature and clear all the restored files.
    > Right click My Computer/Properties/System Restore
    > Check the box "Turn off System Restore on all drives", click Apply and OK
    >
    > Run Adaware to download & install the latest spywares definitions.
    > Then go to the link below to download the VX2 cleaner:
    >
    > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
    >
    > Follow the instructions for how to run the add-on tools to remove VX2
    > Run Adaware again to ensure the VX2 is completely removed from the system.
    >
    > After the cleanup of VX2, run any antivirus software with the latest virus
    > definitions to ensure your system is free from any
    > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
    > Restore feature by uncheck the box "Turn off System Restore on all drives",
    > click Apply and OK
    >
    > Hope it helps.
    >
    >
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > > Thanks Peter,
    > >
    > > just after I posted I did a search on this forum and found details of the
    > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
    > > There is a "VX2" malware in it which I cant get rid of.
    > >
    > > That PC is not connected to the internet but when it was a few months ago i
    > > did download and install some sort of removal tool from Adaware which was
    > > supposed to fix it but it didn't.
    > >
    > > I assume there is no point in trying the procedure as you described until I
    > > get rid of the VX2.
    > >
    > > ANy ideas other than a system restore or a complete reinstall of how to
    > > banish the VX2.
    > >
    > > Thanks again for the help
    > >
    > > regards
    > >
    > > Declan
    > >
    > > "Peter" wrote:
    > >
    > > > Declan,
    > > >
    > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
    > > > a malware issue and remove same.
    > > >
    > > > Procedures:
    > > >
    > > > Double click My Computer, click the C drive, click WINDOWS and find the
    > > > repair folder
    > > > C:\WINDOWS\repair\autoexec.nt
    > > > right click on the file "autoexec.nt " and select copy then paste it to
    > > > C:\WINDOWS\system32\AUTOEXEC.NT
    > > > Let the file "autoexec.nt " copied from the repair folder to replace the
    > > > existing file" AUTOEXEC.NT" in the system32 folder.
    > > >
    > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    > > > free from virus and spywares then proceed the copy & paste of the file again.
    > > >
    > > > Hope it helps you to fix it.
    > > >
    > > >
    > > > --
    > > > Peter
    > > >
    > > >
    > > > "muffler53" wrote:
    > > >
    > > > > Peter,
    > > > >
    > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > > > > didn;t find out exactly what the problem was. My son will be talking to him
    > > > > soon so I will find out then.
    > > > >
    > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
    > > > > downloaded files would not have worked.
    > > > > Hope to find out more in the next couple of days.
    > > > >
    > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > > > > Windows Subsystem" error.
    > > > > It's left the kids PC that it will only play certain games. It was fine up
    > > > > to a few months ago
    > > > >
    > > > > Thanks for your help
    > > > >
    > > > > Declan
    > > > >
    > > > > "Peter" wrote:
    > > > >
    > > > > > Declan,
    > > > > >
    > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > > > > chips that use to store the firmware) is not being damaged in the firmware
    > > > > > updating process, you can run the update process again to update the
    > > > > > firmware. However, if there is a bad block to the firmware chips, there is
    > > > > > nothing we can do about it but send it for a repair. The technician either
    > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > > > > updated in future) or change to a new chips (can be updated in future)
    > > > > >
    > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > > > > update process again to update the BIOS again or revert to the original BIOS.
    > > > > >
    > > > > > Any way, pls take it easy and await for your friend's favourable reply.
    > > > > >
    > > > > >
    > > > > > --
    > > > > > Peter
    > > > > >
    > > > > >
    > > > > > "muffler53" wrote:
    > > > > >
    > > > > > > Peter,
    > > > > > >
    > > > > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > > > > before but I sent a query off to them (same as original post here) but only
    > > > > > > got a response today.
    > > > > > >
    > > > > > > Have a look and I think you will see why computer dummies like me depend so
    > > > > > > much on other people for help
    > > > > > >
    > > > > > > Regards
    > > > > > >
    > > > > > > Declan
    > > > > > >
    > > > > > >
    > > > > > > "Dear,customer
    > > > > > >
    > > > > > >
    > > > > > > Thank you for your e-mail.
    > > > > > >
    > > > > > > If during the firmware upgrade an error occurred,or
    > > > > > >
    > > > > > > Ypu have problem After installing the firmware update,
    > > > > > >
    > > > > > > this may cause the firmware chip to become blocked,
    > > > > > >
    > > > > > > making the drive unusable.
    > > > > > >
    > > > > > > Errors during firmware upgrade can have several causes,
    > > > > > >
    > > > > > > the major ones being a conflict with
    > > > > > >
    > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > > > > >
    > > > > > > or installing the incorrect firmware.
    > > > > > >
    > > > > > > this problem can only be solved by having the drive repaired
    > > > > > >
    > > > > > > at one of our service centers.
    > > > > > >
    > > > > > > Please return your device to the store where you bought it,
    > > > > > >
    > > > > > > there they can send the device to the service center.
    > > > > > >
    > > > > > > I feel sorry that i can't help you directly.
    > > > > > >
    > > > > > > Have a nice day!
    > > > > > >
    > > > > > > Thank you."
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > "Peter" wrote:
    > > > > > >
    > > > > > > > Declan,
    > > > > > > >
    > > > > > > > I sincerely hope that you can fix it.
    > > > > > > > Await for your favourable reply.
    > > > > > > > --
    > > > > > > > Peter
    > > > > > > >
    > > > > > > >
    > > > > > > > "muffler53" wrote:
    > > > > > > >
    > > > > > > > > Thanks Peter,
    > > > > > > > >
    > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > > > > >
    > > > > > > > > I will post again to let you know the outcome.
    > > > > > > > >
    > > > > > > > > Thanks again for all the help and advice
    > > > > > > > >
    > > > > > > > > Declan
    > > > > > > > >
    > > > > > > > > "Peter" wrote:
    > > > > > > > >
    > > > > > > > > > Hi,
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > > > > > drive.
    > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > > > > > strictly foloow the instructions.
    > > > > > > > > >
    > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > > > > > >
    > > > > > > > > > Copy of intructions from samsung:
    > > > > > > > > >
    > > > > > > > > > Global distribution
    > > > > > > > > >
    > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > > > > > >
    > > > > > > > > > Content
    > > > > > > > > >
    > > > > > > > > > *caution
    > > > > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > > > > > > Center.
    > > > > > > > > > If your drive is still in warranty please contact your retailer first.
    > > > > > > > > >
    > > > > > > > > > The newest firmware T406 of SM-332B
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > Applied model : EXPORT
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > Improvement: Progress of disk cognitive faculty
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > Caution:
    > > > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > > > > of drive.
    > > > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > How to upgrade firmware.
    > > > > > > > > >
    > > > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > > > > file(download
    > > > > > > > > > program)" into a temporary folder.
    > > > > > > > > >
    > > > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > > > > your ROM-
    > > > > > > > > > drive(s) in the Pop-up window.
    > > > > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > > > > >
    > > > > > > > > > You will see three icons on the top from left.
    > > > > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > > > > window" then open
    > > > > > > > > > the firmware file that you already downloaded to the temporary
    > > > > > > > > > folder.
    > > > > > > > > >
    > > > > > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > > > > > you want.
    > > > > > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > > > > > will be upgraded
    > > > > > > > > > automatically.
    > > > > > > > > >
    > > > > > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > > > > > Windows.(It's for only Windows)
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > Caution:
    > > > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > > > > of drive.
    > > > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > How to upgrade firmware.
    > > > > > > > > >
    > > > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > > > > file(download
    > > > > > > > > > program)" into a temporary folder.
    > > > > > > > > >
    > > > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > > > > your ROM-
    > > > > > > > > > drive(s) in the Pop-up window.
    > > > > > > > > > Then choose the drive whose firmware you want to upgrade.
  17. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Declan,

    Theoritically you can download AVG and Adaware to your PC then copy and
    install them on the kid's PC. However, it is rather complicated to download
    the latest update definitions from AVG and Adaware and then install them to
    the kid's PC.
    It is more easy for you to move the kid's PC to your room and then connect
    it to the internet (provided that it has a lan card or modem or your PC using
    external modem, then you just need to install the modem drivers on the kid's
    PC)

    --
    Peter


    "muffler53" wrote:

    > Peter,
    >
    > Thank you so much for the replies. As you will have guessed I'm a bit of a
    > novice with Pc's. The kids PC is in a different room and not connected to the
    > internet but can I download the items you mentioned including the up to date
    > adaware (and possibly AVG) on to my own PC and copy this to disc and then
    > load all into the kids PC from the disc.
    >
    > I haven't got much help here where I live and I really do appreciate your
    > help and advice which has been fairly easy to understand even for a novice
    > like me.
    >
    > thanks again
    >
    > Declan
    >
    > "Peter" wrote:
    >
    > > Declan,
    > >
    > > Firstly, you must stop the restore feature and clear all the restored files.
    > > Right click My Computer/Properties/System Restore
    > > Check the box "Turn off System Restore on all drives", click Apply and OK
    > >
    > > Run Adaware to download & install the latest spywares definitions.
    > > Then go to the link below to download the VX2 cleaner:
    > >
    > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
    > >
    > > Follow the instructions for how to run the add-on tools to remove VX2
    > > Run Adaware again to ensure the VX2 is completely removed from the system.
    > >
    > > After the cleanup of VX2, run any antivirus software with the latest virus
    > > definitions to ensure your system is free from any
    > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
    > > Restore feature by uncheck the box "Turn off System Restore on all drives",
    > > click Apply and OK
    > >
    > > Hope it helps.
    > >
    > >
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > > Thanks Peter,
    > > >
    > > > just after I posted I did a search on this forum and found details of the
    > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
    > > > There is a "VX2" malware in it which I cant get rid of.
    > > >
    > > > That PC is not connected to the internet but when it was a few months ago i
    > > > did download and install some sort of removal tool from Adaware which was
    > > > supposed to fix it but it didn't.
    > > >
    > > > I assume there is no point in trying the procedure as you described until I
    > > > get rid of the VX2.
    > > >
    > > > ANy ideas other than a system restore or a complete reinstall of how to
    > > > banish the VX2.
    > > >
    > > > Thanks again for the help
    > > >
    > > > regards
    > > >
    > > > Declan
    > > >
    > > > "Peter" wrote:
    > > >
    > > > > Declan,
    > > > >
    > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
    > > > > a malware issue and remove same.
    > > > >
    > > > > Procedures:
    > > > >
    > > > > Double click My Computer, click the C drive, click WINDOWS and find the
    > > > > repair folder
    > > > > C:\WINDOWS\repair\autoexec.nt
    > > > > right click on the file "autoexec.nt " and select copy then paste it to
    > > > > C:\WINDOWS\system32\AUTOEXEC.NT
    > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
    > > > > existing file" AUTOEXEC.NT" in the system32 folder.
    > > > >
    > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    > > > > free from virus and spywares then proceed the copy & paste of the file again.
    > > > >
    > > > > Hope it helps you to fix it.
    > > > >
    > > > >
    > > > > --
    > > > > Peter
    > > > >
    > > > >
    > > > > "muffler53" wrote:
    > > > >
    > > > > > Peter,
    > > > > >
    > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > > > > > didn;t find out exactly what the problem was. My son will be talking to him
    > > > > > soon so I will find out then.
    > > > > >
    > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
    > > > > > downloaded files would not have worked.
    > > > > > Hope to find out more in the next couple of days.
    > > > > >
    > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > > > > > Windows Subsystem" error.
    > > > > > It's left the kids PC that it will only play certain games. It was fine up
    > > > > > to a few months ago
    > > > > >
    > > > > > Thanks for your help
    > > > > >
    > > > > > Declan
    > > > > >
    > > > > > "Peter" wrote:
    > > > > >
    > > > > > > Declan,
    > > > > > >
    > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > > > > > chips that use to store the firmware) is not being damaged in the firmware
    > > > > > > updating process, you can run the update process again to update the
    > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
    > > > > > > nothing we can do about it but send it for a repair. The technician either
    > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > > > > > updated in future) or change to a new chips (can be updated in future)
    > > > > > >
    > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > > > > > update process again to update the BIOS again or revert to the original BIOS.
    > > > > > >
    > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
    > > > > > >
    > > > > > >
    > > > > > > --
    > > > > > > Peter
    > > > > > >
    > > > > > >
    > > > > > > "muffler53" wrote:
    > > > > > >
    > > > > > > > Peter,
    > > > > > > >
    > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > > > > > before but I sent a query off to them (same as original post here) but only
    > > > > > > > got a response today.
    > > > > > > >
    > > > > > > > Have a look and I think you will see why computer dummies like me depend so
    > > > > > > > much on other people for help
    > > > > > > >
    > > > > > > > Regards
    > > > > > > >
    > > > > > > > Declan
    > > > > > > >
    > > > > > > >
    > > > > > > > "Dear,customer
    > > > > > > >
    > > > > > > >
    > > > > > > > Thank you for your e-mail.
    > > > > > > >
    > > > > > > > If during the firmware upgrade an error occurred,or
    > > > > > > >
    > > > > > > > Ypu have problem After installing the firmware update,
    > > > > > > >
    > > > > > > > this may cause the firmware chip to become blocked,
    > > > > > > >
    > > > > > > > making the drive unusable.
    > > > > > > >
    > > > > > > > Errors during firmware upgrade can have several causes,
    > > > > > > >
    > > > > > > > the major ones being a conflict with
    > > > > > > >
    > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > > > > > >
    > > > > > > > or installing the incorrect firmware.
    > > > > > > >
    > > > > > > > this problem can only be solved by having the drive repaired
    > > > > > > >
    > > > > > > > at one of our service centers.
    > > > > > > >
    > > > > > > > Please return your device to the store where you bought it,
    > > > > > > >
    > > > > > > > there they can send the device to the service center.
    > > > > > > >
    > > > > > > > I feel sorry that i can't help you directly.
    > > > > > > >
    > > > > > > > Have a nice day!
    > > > > > > >
    > > > > > > > Thank you."
    > > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > "Peter" wrote:
    > > > > > > >
    > > > > > > > > Declan,
    > > > > > > > >
    > > > > > > > > I sincerely hope that you can fix it.
    > > > > > > > > Await for your favourable reply.
    > > > > > > > > --
    > > > > > > > > Peter
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > "muffler53" wrote:
    > > > > > > > >
    > > > > > > > > > Thanks Peter,
    > > > > > > > > >
    > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > > > > > >
    > > > > > > > > > I will post again to let you know the outcome.
    > > > > > > > > >
    > > > > > > > > > Thanks again for all the help and advice
    > > > > > > > > >
    > > > > > > > > > Declan
    > > > > > > > > >
    > > > > > > > > > "Peter" wrote:
    > > > > > > > > >
    > > > > > > > > > > Hi,
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > > > > > > drive.
    > > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > > > > > > strictly foloow the instructions.
    > > > > > > > > > >
    > > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > > > > > > >
    > > > > > > > > > > Copy of intructions from samsung:
    > > > > > > > > > >
    > > > > > > > > > > Global distribution
    > > > > > > > > > >
    > > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > > > > > > >
    > > > > > > > > > > Content
    > > > > > > > > > >
    > > > > > > > > > > *caution
    > > > > > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > > > > > > > Center.
    > > > > > > > > > > If your drive is still in warranty please contact your retailer first.
    > > > > > > > > > >
    > > > > > > > > > > The newest firmware T406 of SM-332B
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > Applied model : EXPORT
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > Improvement: Progress of disk cognitive faculty
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > Caution:
    > > > > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > > > > > of drive.
    > > > > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > How to upgrade firmware.
    > > > > > > > > > >
    > > > > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > > > > > file(download
    > > > > > > > > > > program)" into a temporary folder.
    > > > > > > > > > >
    > > > > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > > > > > your ROM-
    > > > > > > > > > > drive(s) in the Pop-up window.
    > > > > > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > > > > > >
    > > > > > > > > > > You will see three icons on the top from left.
    > > > > > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > > > > > window" then open
    > > > > > > > > > > the firmware file that you already downloaded to the temporary
    > > > > > > > > > > folder.
    > > > > > > > > > >
    > > > > > > > > > > You will see the message" Ready" after finding the firmware file that
    > > > > > > > > > > you want.
    > > > > > > > > > > Then click the middle icon on the top of left. Then your firmware
    > > > > > > > > > > will be upgraded
    > > > > > > > > > > automatically.
    > > > > > > > > > >
    > > > > > > > > > > When you finish upgrading firmware , reboot your pc automatically.
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > Sfdnwin.exe : A program which can make your drive download our firmware(s) in
    > > > > > > > > > > Windows.(It's for only Windows)
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > >
  18. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Peter,

    Sorry for the delay in getting back with an update on what happened the DVD
    drive.
    My son finally got round to asking what the problem was and his friend told
    him that it had basically just worn out.

    As you are aware I know very little about computers but seeing as the
    problem occured during installation of a firmware upgrade it was fairly
    obvious that this is where the problem lay. But in order not to put my son on
    a spot I decided to let it go.

    At least his friend has given me a guarantee wih the new drive.

    I will take your advice about the kids PC. It will be easier than I thought
    as there is a phone socket in their room so I think I just have to disconnect
    the modem and connect it again in their room.

    I will keep you posted or indeed if I hit a problem I may be back to torture
    you for some good advice.

    Thanks

    Declan

    "Peter" wrote:

    > Declan,
    >
    > Theoritically you can download AVG and Adaware to your PC then copy and
    > install them on the kid's PC. However, it is rather complicated to download
    > the latest update definitions from AVG and Adaware and then install them to
    > the kid's PC.
    > It is more easy for you to move the kid's PC to your room and then connect
    > it to the internet (provided that it has a lan card or modem or your PC using
    > external modem, then you just need to install the modem drivers on the kid's
    > PC)
    >
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > > Peter,
    > >
    > > Thank you so much for the replies. As you will have guessed I'm a bit of a
    > > novice with Pc's. The kids PC is in a different room and not connected to the
    > > internet but can I download the items you mentioned including the up to date
    > > adaware (and possibly AVG) on to my own PC and copy this to disc and then
    > > load all into the kids PC from the disc.
    > >
    > > I haven't got much help here where I live and I really do appreciate your
    > > help and advice which has been fairly easy to understand even for a novice
    > > like me.
    > >
    > > thanks again
    > >
    > > Declan
    > >
    > > "Peter" wrote:
    > >
    > > > Declan,
    > > >
    > > > Firstly, you must stop the restore feature and clear all the restored files.
    > > > Right click My Computer/Properties/System Restore
    > > > Check the box "Turn off System Restore on all drives", click Apply and OK
    > > >
    > > > Run Adaware to download & install the latest spywares definitions.
    > > > Then go to the link below to download the VX2 cleaner:
    > > >
    > > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
    > > >
    > > > Follow the instructions for how to run the add-on tools to remove VX2
    > > > Run Adaware again to ensure the VX2 is completely removed from the system.
    > > >
    > > > After the cleanup of VX2, run any antivirus software with the latest virus
    > > > definitions to ensure your system is free from any
    > > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
    > > > Restore feature by uncheck the box "Turn off System Restore on all drives",
    > > > click Apply and OK
    > > >
    > > > Hope it helps.
    > > >
    > > >
    > > > --
    > > > Peter
    > > >
    > > >
    > > > "muffler53" wrote:
    > > >
    > > > > Thanks Peter,
    > > > >
    > > > > just after I posted I did a search on this forum and found details of the
    > > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
    > > > > There is a "VX2" malware in it which I cant get rid of.
    > > > >
    > > > > That PC is not connected to the internet but when it was a few months ago i
    > > > > did download and install some sort of removal tool from Adaware which was
    > > > > supposed to fix it but it didn't.
    > > > >
    > > > > I assume there is no point in trying the procedure as you described until I
    > > > > get rid of the VX2.
    > > > >
    > > > > ANy ideas other than a system restore or a complete reinstall of how to
    > > > > banish the VX2.
    > > > >
    > > > > Thanks again for the help
    > > > >
    > > > > regards
    > > > >
    > > > > Declan
    > > > >
    > > > > "Peter" wrote:
    > > > >
    > > > > > Declan,
    > > > > >
    > > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    > > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
    > > > > > a malware issue and remove same.
    > > > > >
    > > > > > Procedures:
    > > > > >
    > > > > > Double click My Computer, click the C drive, click WINDOWS and find the
    > > > > > repair folder
    > > > > > C:\WINDOWS\repair\autoexec.nt
    > > > > > right click on the file "autoexec.nt " and select copy then paste it to
    > > > > > C:\WINDOWS\system32\AUTOEXEC.NT
    > > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
    > > > > > existing file" AUTOEXEC.NT" in the system32 folder.
    > > > > >
    > > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    > > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    > > > > > free from virus and spywares then proceed the copy & paste of the file again.
    > > > > >
    > > > > > Hope it helps you to fix it.
    > > > > >
    > > > > >
    > > > > > --
    > > > > > Peter
    > > > > >
    > > > > >
    > > > > > "muffler53" wrote:
    > > > > >
    > > > > > > Peter,
    > > > > > >
    > > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > > > > > > didn;t find out exactly what the problem was. My son will be talking to him
    > > > > > > soon so I will find out then.
    > > > > > >
    > > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
    > > > > > > downloaded files would not have worked.
    > > > > > > Hope to find out more in the next couple of days.
    > > > > > >
    > > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > > > > > > Windows Subsystem" error.
    > > > > > > It's left the kids PC that it will only play certain games. It was fine up
    > > > > > > to a few months ago
    > > > > > >
    > > > > > > Thanks for your help
    > > > > > >
    > > > > > > Declan
    > > > > > >
    > > > > > > "Peter" wrote:
    > > > > > >
    > > > > > > > Declan,
    > > > > > > >
    > > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > > > > > > chips that use to store the firmware) is not being damaged in the firmware
    > > > > > > > updating process, you can run the update process again to update the
    > > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
    > > > > > > > nothing we can do about it but send it for a repair. The technician either
    > > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > > > > > > updated in future) or change to a new chips (can be updated in future)
    > > > > > > >
    > > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > > > > > > update process again to update the BIOS again or revert to the original BIOS.
    > > > > > > >
    > > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
    > > > > > > >
    > > > > > > >
    > > > > > > > --
    > > > > > > > Peter
    > > > > > > >
    > > > > > > >
    > > > > > > > "muffler53" wrote:
    > > > > > > >
    > > > > > > > > Peter,
    > > > > > > > >
    > > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > > > > > > before but I sent a query off to them (same as original post here) but only
    > > > > > > > > got a response today.
    > > > > > > > >
    > > > > > > > > Have a look and I think you will see why computer dummies like me depend so
    > > > > > > > > much on other people for help
    > > > > > > > >
    > > > > > > > > Regards
    > > > > > > > >
    > > > > > > > > Declan
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > "Dear,customer
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > Thank you for your e-mail.
    > > > > > > > >
    > > > > > > > > If during the firmware upgrade an error occurred,or
    > > > > > > > >
    > > > > > > > > Ypu have problem After installing the firmware update,
    > > > > > > > >
    > > > > > > > > this may cause the firmware chip to become blocked,
    > > > > > > > >
    > > > > > > > > making the drive unusable.
    > > > > > > > >
    > > > > > > > > Errors during firmware upgrade can have several causes,
    > > > > > > > >
    > > > > > > > > the major ones being a conflict with
    > > > > > > > >
    > > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > > > > > > >
    > > > > > > > > or installing the incorrect firmware.
    > > > > > > > >
    > > > > > > > > this problem can only be solved by having the drive repaired
    > > > > > > > >
    > > > > > > > > at one of our service centers.
    > > > > > > > >
    > > > > > > > > Please return your device to the store where you bought it,
    > > > > > > > >
    > > > > > > > > there they can send the device to the service center.
    > > > > > > > >
    > > > > > > > > I feel sorry that i can't help you directly.
    > > > > > > > >
    > > > > > > > > Have a nice day!
    > > > > > > > >
    > > > > > > > > Thank you."
    > > > > > > > >
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > "Peter" wrote:
    > > > > > > > >
    > > > > > > > > > Declan,
    > > > > > > > > >
    > > > > > > > > > I sincerely hope that you can fix it.
    > > > > > > > > > Await for your favourable reply.
    > > > > > > > > > --
    > > > > > > > > > Peter
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > "muffler53" wrote:
    > > > > > > > > >
    > > > > > > > > > > Thanks Peter,
    > > > > > > > > > >
    > > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > > > > > > >
    > > > > > > > > > > I will post again to let you know the outcome.
    > > > > > > > > > >
    > > > > > > > > > > Thanks again for all the help and advice
    > > > > > > > > > >
    > > > > > > > > > > Declan
    > > > > > > > > > >
    > > > > > > > > > > "Peter" wrote:
    > > > > > > > > > >
    > > > > > > > > > > > Hi,
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > > > > > > > drive.
    > > > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > > > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > > > > > > > strictly foloow the instructions.
    > > > > > > > > > > >
    > > > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > > > > > > > >
    > > > > > > > > > > > Copy of intructions from samsung:
    > > > > > > > > > > >
    > > > > > > > > > > > Global distribution
    > > > > > > > > > > >
    > > > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > > > > > > > >
    > > > > > > > > > > > Content
    > > > > > > > > > > >
    > > > > > > > > > > > *caution
    > > > > > > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > > > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > > > > > > > > Center.
    > > > > > > > > > > > If your drive is still in warranty please contact your retailer first.
    > > > > > > > > > > >
    > > > > > > > > > > > The newest firmware T406 of SM-332B
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > Applied model : EXPORT
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > Improvement: Progress of disk cognitive faculty
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > Caution:
    > > > > > > > > > > > When you upgrade your firmware, please check the "Buyer" on your label
    > > > > > > > > > > > of drive.
    > > > > > > > > > > > If you upgrade wrong firmware, you will have a problem in operating.
    > > > > > > > > > > > ex) SM-332B/*** 63BT123456 F/W=T403(***=Buyer)
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > How to upgrade firmware.
    > > > > > > > > > > >
    > > > > > > > > > > > Download the attached "Bin file(firmware)" and "Sfdnwin.exe
    > > > > > > > > > > > file(download
    > > > > > > > > > > > program)" into a temporary folder.
    > > > > > > > > > > >
    > > > > > > > > > > > When you run "Sfdnwin.exe", Pop-up window will appear. you can see
    > > > > > > > > > > > your ROM-
    > > > > > > > > > > > drive(s) in the Pop-up window.
    > > > > > > > > > > > Then choose the drive whose firmware you want to upgrade.
    > > > > > > > > > > > ex)Drive:SAMSUNG CD-R/RW SM-332B/T403
    > > > > > > > > > > >
    > > > > > > > > > > > You will see three icons on the top from left.
    > > > > > > > > > > > If you click the first icon from left, you can see "Investigation
    > > > > > > > > > > > window" then open
  19. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Declan,

    You are welcome.


    --
    Peter


    "muffler53" wrote:

    > Peter,
    >
    > Sorry for the delay in getting back with an update on what happened the DVD
    > drive.
    > My son finally got round to asking what the problem was and his friend told
    > him that it had basically just worn out.
    >
    > As you are aware I know very little about computers but seeing as the
    > problem occured during installation of a firmware upgrade it was fairly
    > obvious that this is where the problem lay. But in order not to put my son on
    > a spot I decided to let it go.
    >
    > At least his friend has given me a guarantee wih the new drive.
    >
    > I will take your advice about the kids PC. It will be easier than I thought
    > as there is a phone socket in their room so I think I just have to disconnect
    > the modem and connect it again in their room.
    >
    > I will keep you posted or indeed if I hit a problem I may be back to torture
    > you for some good advice.
    >
    > Thanks
    >
    > Declan
    >
    > "Peter" wrote:
    >
    > > Declan,
    > >
    > > Theoritically you can download AVG and Adaware to your PC then copy and
    > > install them on the kid's PC. However, it is rather complicated to download
    > > the latest update definitions from AVG and Adaware and then install them to
    > > the kid's PC.
    > > It is more easy for you to move the kid's PC to your room and then connect
    > > it to the internet (provided that it has a lan card or modem or your PC using
    > > external modem, then you just need to install the modem drivers on the kid's
    > > PC)
    > >
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > > Peter,
    > > >
    > > > Thank you so much for the replies. As you will have guessed I'm a bit of a
    > > > novice with Pc's. The kids PC is in a different room and not connected to the
    > > > internet but can I download the items you mentioned including the up to date
    > > > adaware (and possibly AVG) on to my own PC and copy this to disc and then
    > > > load all into the kids PC from the disc.
    > > >
    > > > I haven't got much help here where I live and I really do appreciate your
    > > > help and advice which has been fairly easy to understand even for a novice
    > > > like me.
    > > >
    > > > thanks again
    > > >
    > > > Declan
    > > >
    > > > "Peter" wrote:
    > > >
    > > > > Declan,
    > > > >
    > > > > Firstly, you must stop the restore feature and clear all the restored files.
    > > > > Right click My Computer/Properties/System Restore
    > > > > Check the box "Turn off System Restore on all drives", click Apply and OK
    > > > >
    > > > > Run Adaware to download & install the latest spywares definitions.
    > > > > Then go to the link below to download the VX2 cleaner:
    > > > >
    > > > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
    > > > >
    > > > > Follow the instructions for how to run the add-on tools to remove VX2
    > > > > Run Adaware again to ensure the VX2 is completely removed from the system.
    > > > >
    > > > > After the cleanup of VX2, run any antivirus software with the latest virus
    > > > > definitions to ensure your system is free from any
    > > > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
    > > > > Restore feature by uncheck the box "Turn off System Restore on all drives",
    > > > > click Apply and OK
    > > > >
    > > > > Hope it helps.
    > > > >
    > > > >
    > > > > --
    > > > > Peter
    > > > >
    > > > >
    > > > > "muffler53" wrote:
    > > > >
    > > > > > Thanks Peter,
    > > > > >
    > > > > > just after I posted I did a search on this forum and found details of the
    > > > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
    > > > > > There is a "VX2" malware in it which I cant get rid of.
    > > > > >
    > > > > > That PC is not connected to the internet but when it was a few months ago i
    > > > > > did download and install some sort of removal tool from Adaware which was
    > > > > > supposed to fix it but it didn't.
    > > > > >
    > > > > > I assume there is no point in trying the procedure as you described until I
    > > > > > get rid of the VX2.
    > > > > >
    > > > > > ANy ideas other than a system restore or a complete reinstall of how to
    > > > > > banish the VX2.
    > > > > >
    > > > > > Thanks again for the help
    > > > > >
    > > > > > regards
    > > > > >
    > > > > > Declan
    > > > > >
    > > > > > "Peter" wrote:
    > > > > >
    > > > > > > Declan,
    > > > > > >
    > > > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    > > > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
    > > > > > > a malware issue and remove same.
    > > > > > >
    > > > > > > Procedures:
    > > > > > >
    > > > > > > Double click My Computer, click the C drive, click WINDOWS and find the
    > > > > > > repair folder
    > > > > > > C:\WINDOWS\repair\autoexec.nt
    > > > > > > right click on the file "autoexec.nt " and select copy then paste it to
    > > > > > > C:\WINDOWS\system32\AUTOEXEC.NT
    > > > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
    > > > > > > existing file" AUTOEXEC.NT" in the system32 folder.
    > > > > > >
    > > > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    > > > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    > > > > > > free from virus and spywares then proceed the copy & paste of the file again.
    > > > > > >
    > > > > > > Hope it helps you to fix it.
    > > > > > >
    > > > > > >
    > > > > > > --
    > > > > > > Peter
    > > > > > >
    > > > > > >
    > > > > > > "muffler53" wrote:
    > > > > > >
    > > > > > > > Peter,
    > > > > > > >
    > > > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > > > > > > > didn;t find out exactly what the problem was. My son will be talking to him
    > > > > > > > soon so I will find out then.
    > > > > > > >
    > > > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > > > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
    > > > > > > > downloaded files would not have worked.
    > > > > > > > Hope to find out more in the next couple of days.
    > > > > > > >
    > > > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > > > > > > > Windows Subsystem" error.
    > > > > > > > It's left the kids PC that it will only play certain games. It was fine up
    > > > > > > > to a few months ago
    > > > > > > >
    > > > > > > > Thanks for your help
    > > > > > > >
    > > > > > > > Declan
    > > > > > > >
    > > > > > > > "Peter" wrote:
    > > > > > > >
    > > > > > > > > Declan,
    > > > > > > > >
    > > > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > > > > > > > chips that use to store the firmware) is not being damaged in the firmware
    > > > > > > > > updating process, you can run the update process again to update the
    > > > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
    > > > > > > > > nothing we can do about it but send it for a repair. The technician either
    > > > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > > > > > > > updated in future) or change to a new chips (can be updated in future)
    > > > > > > > >
    > > > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > > > > > > > update process again to update the BIOS again or revert to the original BIOS.
    > > > > > > > >
    > > > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > --
    > > > > > > > > Peter
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > "muffler53" wrote:
    > > > > > > > >
    > > > > > > > > > Peter,
    > > > > > > > > >
    > > > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > > > > > > > before but I sent a query off to them (same as original post here) but only
    > > > > > > > > > got a response today.
    > > > > > > > > >
    > > > > > > > > > Have a look and I think you will see why computer dummies like me depend so
    > > > > > > > > > much on other people for help
    > > > > > > > > >
    > > > > > > > > > Regards
    > > > > > > > > >
    > > > > > > > > > Declan
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > "Dear,customer
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > Thank you for your e-mail.
    > > > > > > > > >
    > > > > > > > > > If during the firmware upgrade an error occurred,or
    > > > > > > > > >
    > > > > > > > > > Ypu have problem After installing the firmware update,
    > > > > > > > > >
    > > > > > > > > > this may cause the firmware chip to become blocked,
    > > > > > > > > >
    > > > > > > > > > making the drive unusable.
    > > > > > > > > >
    > > > > > > > > > Errors during firmware upgrade can have several causes,
    > > > > > > > > >
    > > > > > > > > > the major ones being a conflict with
    > > > > > > > > >
    > > > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > > > > > > > >
    > > > > > > > > > or installing the incorrect firmware.
    > > > > > > > > >
    > > > > > > > > > this problem can only be solved by having the drive repaired
    > > > > > > > > >
    > > > > > > > > > at one of our service centers.
    > > > > > > > > >
    > > > > > > > > > Please return your device to the store where you bought it,
    > > > > > > > > >
    > > > > > > > > > there they can send the device to the service center.
    > > > > > > > > >
    > > > > > > > > > I feel sorry that i can't help you directly.
    > > > > > > > > >
    > > > > > > > > > Have a nice day!
    > > > > > > > > >
    > > > > > > > > > Thank you."
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > "Peter" wrote:
    > > > > > > > > >
    > > > > > > > > > > Declan,
    > > > > > > > > > >
    > > > > > > > > > > I sincerely hope that you can fix it.
    > > > > > > > > > > Await for your favourable reply.
    > > > > > > > > > > --
    > > > > > > > > > > Peter
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > "muffler53" wrote:
    > > > > > > > > > >
    > > > > > > > > > > > Thanks Peter,
    > > > > > > > > > > >
    > > > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > > > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > > > > > > > >
    > > > > > > > > > > > I will post again to let you know the outcome.
    > > > > > > > > > > >
    > > > > > > > > > > > Thanks again for all the help and advice
    > > > > > > > > > > >
    > > > > > > > > > > > Declan
    > > > > > > > > > > >
    > > > > > > > > > > > "Peter" wrote:
    > > > > > > > > > > >
    > > > > > > > > > > > > Hi,
    > > > > > > > > > > > >
    > > > > > > > > > > > >
    > > > > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > > > > > > > > drive.
    > > > > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > > > > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > > > > > > > > strictly foloow the instructions.
    > > > > > > > > > > > >
    > > > > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > > > > > > > > >
    > > > > > > > > > > > > Copy of intructions from samsung:
    > > > > > > > > > > > >
    > > > > > > > > > > > > Global distribution
    > > > > > > > > > > > >
    > > > > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > > > > > > > > >
    > > > > > > > > > > > > Content
    > > > > > > > > > > > >
    > > > > > > > > > > > > *caution
    > > > > > > > > > > > > Samsung is not responsable for problems during the firmware upgrade. When
    > > > > > > > > > > > > you encounter problems during the upgrade, please contact a Samsung Service
    > > > > > > > > > > > > Center.
    > > > > > > > > > > > > If your drive is still in warranty please contact your retailer first.
    > > > > > > > > > > > >
    > > > > > > > > > > > > The newest firmware T406 of SM-332B
    > > > > > > > > > > > >
    > > > > > > > > > > > >
    > > > > > > > > > > > > Applied model : EXPORT
  20. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Peter,

    Apologies again. I was to post a reply ages ago but I have only got round to
    getting the kids PC hooked up to the internet this evening. The phone point
    didnt work in their room so I brought it down to my room and connected all.

    Anyway I carried out the instructions but to no avail. The problem is that I
    cant get rid of the VX2 thingy. I downloaded the tool from lavasoft and ran
    it a few times but to no avail.
    I reinstalled Adaware and downloaded the VX2 tool again but still no good.

    Apart from that issue I ran updates on Spybot and installed and ran the MS
    Antispyware and the AVG anti virus programme.

    I did detect and delete some other stuff but the old VX2 remains.

    If you get this maybe you may have some other ideas

    Thanks again

    Declan

    "Peter" wrote:

    > Declan,
    >
    > You are welcome.
    >
    >
    >
    > --
    > Peter
    >
    >
    > "muffler53" wrote:
    >
    > > Peter,
    > >
    > > Sorry for the delay in getting back with an update on what happened the DVD
    > > drive.
    > > My son finally got round to asking what the problem was and his friend told
    > > him that it had basically just worn out.
    > >
    > > As you are aware I know very little about computers but seeing as the
    > > problem occured during installation of a firmware upgrade it was fairly
    > > obvious that this is where the problem lay. But in order not to put my son on
    > > a spot I decided to let it go.
    > >
    > > At least his friend has given me a guarantee wih the new drive.
    > >
    > > I will take your advice about the kids PC. It will be easier than I thought
    > > as there is a phone socket in their room so I think I just have to disconnect
    > > the modem and connect it again in their room.
    > >
    > > I will keep you posted or indeed if I hit a problem I may be back to torture
    > > you for some good advice.
    > >
    > > Thanks
    > >
    > > Declan
    > >
    > > "Peter" wrote:
    > >
    > > > Declan,
    > > >
    > > > Theoritically you can download AVG and Adaware to your PC then copy and
    > > > install them on the kid's PC. However, it is rather complicated to download
    > > > the latest update definitions from AVG and Adaware and then install them to
    > > > the kid's PC.
    > > > It is more easy for you to move the kid's PC to your room and then connect
    > > > it to the internet (provided that it has a lan card or modem or your PC using
    > > > external modem, then you just need to install the modem drivers on the kid's
    > > > PC)
    > > >
    > > > --
    > > > Peter
    > > >
    > > >
    > > > "muffler53" wrote:
    > > >
    > > > > Peter,
    > > > >
    > > > > Thank you so much for the replies. As you will have guessed I'm a bit of a
    > > > > novice with Pc's. The kids PC is in a different room and not connected to the
    > > > > internet but can I download the items you mentioned including the up to date
    > > > > adaware (and possibly AVG) on to my own PC and copy this to disc and then
    > > > > load all into the kids PC from the disc.
    > > > >
    > > > > I haven't got much help here where I live and I really do appreciate your
    > > > > help and advice which has been fairly easy to understand even for a novice
    > > > > like me.
    > > > >
    > > > > thanks again
    > > > >
    > > > > Declan
    > > > >
    > > > > "Peter" wrote:
    > > > >
    > > > > > Declan,
    > > > > >
    > > > > > Firstly, you must stop the restore feature and clear all the restored files.
    > > > > > Right click My Computer/Properties/System Restore
    > > > > > Check the box "Turn off System Restore on all drives", click Apply and OK
    > > > > >
    > > > > > Run Adaware to download & install the latest spywares definitions.
    > > > > > Then go to the link below to download the VX2 cleaner:
    > > > > >
    > > > > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
    > > > > >
    > > > > > Follow the instructions for how to run the add-on tools to remove VX2
    > > > > > Run Adaware again to ensure the VX2 is completely removed from the system.
    > > > > >
    > > > > > After the cleanup of VX2, run any antivirus software with the latest virus
    > > > > > definitions to ensure your system is free from any
    > > > > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
    > > > > > Restore feature by uncheck the box "Turn off System Restore on all drives",
    > > > > > click Apply and OK
    > > > > >
    > > > > > Hope it helps.
    > > > > >
    > > > > >
    > > > > > --
    > > > > > Peter
    > > > > >
    > > > > >
    > > > > > "muffler53" wrote:
    > > > > >
    > > > > > > Thanks Peter,
    > > > > > >
    > > > > > > just after I posted I did a search on this forum and found details of the
    > > > > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
    > > > > > > There is a "VX2" malware in it which I cant get rid of.
    > > > > > >
    > > > > > > That PC is not connected to the internet but when it was a few months ago i
    > > > > > > did download and install some sort of removal tool from Adaware which was
    > > > > > > supposed to fix it but it didn't.
    > > > > > >
    > > > > > > I assume there is no point in trying the procedure as you described until I
    > > > > > > get rid of the VX2.
    > > > > > >
    > > > > > > ANy ideas other than a system restore or a complete reinstall of how to
    > > > > > > banish the VX2.
    > > > > > >
    > > > > > > Thanks again for the help
    > > > > > >
    > > > > > > regards
    > > > > > >
    > > > > > > Declan
    > > > > > >
    > > > > > > "Peter" wrote:
    > > > > > >
    > > > > > > > Declan,
    > > > > > > >
    > > > > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    > > > > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
    > > > > > > > a malware issue and remove same.
    > > > > > > >
    > > > > > > > Procedures:
    > > > > > > >
    > > > > > > > Double click My Computer, click the C drive, click WINDOWS and find the
    > > > > > > > repair folder
    > > > > > > > C:\WINDOWS\repair\autoexec.nt
    > > > > > > > right click on the file "autoexec.nt " and select copy then paste it to
    > > > > > > > C:\WINDOWS\system32\AUTOEXEC.NT
    > > > > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
    > > > > > > > existing file" AUTOEXEC.NT" in the system32 folder.
    > > > > > > >
    > > > > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    > > > > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    > > > > > > > free from virus and spywares then proceed the copy & paste of the file again.
    > > > > > > >
    > > > > > > > Hope it helps you to fix it.
    > > > > > > >
    > > > > > > >
    > > > > > > > --
    > > > > > > > Peter
    > > > > > > >
    > > > > > > >
    > > > > > > > "muffler53" wrote:
    > > > > > > >
    > > > > > > > > Peter,
    > > > > > > > >
    > > > > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > > > > > > > > didn;t find out exactly what the problem was. My son will be talking to him
    > > > > > > > > soon so I will find out then.
    > > > > > > > >
    > > > > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > > > > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
    > > > > > > > > downloaded files would not have worked.
    > > > > > > > > Hope to find out more in the next couple of days.
    > > > > > > > >
    > > > > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > > > > > > > > Windows Subsystem" error.
    > > > > > > > > It's left the kids PC that it will only play certain games. It was fine up
    > > > > > > > > to a few months ago
    > > > > > > > >
    > > > > > > > > Thanks for your help
    > > > > > > > >
    > > > > > > > > Declan
    > > > > > > > >
    > > > > > > > > "Peter" wrote:
    > > > > > > > >
    > > > > > > > > > Declan,
    > > > > > > > > >
    > > > > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > > > > > > > > chips that use to store the firmware) is not being damaged in the firmware
    > > > > > > > > > updating process, you can run the update process again to update the
    > > > > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
    > > > > > > > > > nothing we can do about it but send it for a repair. The technician either
    > > > > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > > > > > > > > updated in future) or change to a new chips (can be updated in future)
    > > > > > > > > >
    > > > > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > > > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > > > > > > > > update process again to update the BIOS again or revert to the original BIOS.
    > > > > > > > > >
    > > > > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > --
    > > > > > > > > > Peter
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > "muffler53" wrote:
    > > > > > > > > >
    > > > > > > > > > > Peter,
    > > > > > > > > > >
    > > > > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > > > > > > > > before but I sent a query off to them (same as original post here) but only
    > > > > > > > > > > got a response today.
    > > > > > > > > > >
    > > > > > > > > > > Have a look and I think you will see why computer dummies like me depend so
    > > > > > > > > > > much on other people for help
    > > > > > > > > > >
    > > > > > > > > > > Regards
    > > > > > > > > > >
    > > > > > > > > > > Declan
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > "Dear,customer
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > Thank you for your e-mail.
    > > > > > > > > > >
    > > > > > > > > > > If during the firmware upgrade an error occurred,or
    > > > > > > > > > >
    > > > > > > > > > > Ypu have problem After installing the firmware update,
    > > > > > > > > > >
    > > > > > > > > > > this may cause the firmware chip to become blocked,
    > > > > > > > > > >
    > > > > > > > > > > making the drive unusable.
    > > > > > > > > > >
    > > > > > > > > > > Errors during firmware upgrade can have several causes,
    > > > > > > > > > >
    > > > > > > > > > > the major ones being a conflict with
    > > > > > > > > > >
    > > > > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > > > > > > > > >
    > > > > > > > > > > or installing the incorrect firmware.
    > > > > > > > > > >
    > > > > > > > > > > this problem can only be solved by having the drive repaired
    > > > > > > > > > >
    > > > > > > > > > > at one of our service centers.
    > > > > > > > > > >
    > > > > > > > > > > Please return your device to the store where you bought it,
    > > > > > > > > > >
    > > > > > > > > > > there they can send the device to the service center.
    > > > > > > > > > >
    > > > > > > > > > > I feel sorry that i can't help you directly.
    > > > > > > > > > >
    > > > > > > > > > > Have a nice day!
    > > > > > > > > > >
    > > > > > > > > > > Thank you."
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > "Peter" wrote:
    > > > > > > > > > >
    > > > > > > > > > > > Declan,
    > > > > > > > > > > >
    > > > > > > > > > > > I sincerely hope that you can fix it.
    > > > > > > > > > > > Await for your favourable reply.
    > > > > > > > > > > > --
    > > > > > > > > > > > Peter
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > "muffler53" wrote:
    > > > > > > > > > > >
    > > > > > > > > > > > > Thanks Peter,
    > > > > > > > > > > > >
    > > > > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > > > > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > > > > > > > > >
    > > > > > > > > > > > > I will post again to let you know the outcome.
    > > > > > > > > > > > >
    > > > > > > > > > > > > Thanks again for all the help and advice
    > > > > > > > > > > > >
    > > > > > > > > > > > > Declan
    > > > > > > > > > > > >
    > > > > > > > > > > > > "Peter" wrote:
    > > > > > > > > > > > >
    > > > > > > > > > > > > > Hi,
    > > > > > > > > > > > > >
    > > > > > > > > > > > > >
    > > > > > > > > > > > > > Below is the link for the download of firmware for your samsung DVD Combo
    > > > > > > > > > > > > > drive.
    > > > > > > > > > > > > > Please download the Bin file and exe file and save it to a specific folder.
    > > > > > > > > > > > > > Please print out the instruction for how to update the firmware. You must
    > > > > > > > > > > > > > strictly foloow the instructions.
    > > > > > > > > > > > > >
    > > > > > > > > > > > > > http://www.samsungodd.com/eng/LiveUpdate/FWDownload/FWDownload.asp?FunctionValue=view&no=200&SearchWord=&SearchMode=&PageNumber=7&product_code=&os_no=
    > > > > > > > > > > > > >
    > > > > > > > > > > > > > Copy of intructions from samsung:
    > > > > > > > > > > > > >
    > > > > > > > > > > > > > Global distribution
    > > > > > > > > > > > > >
    > > > > > > > > > > > > > Product COMBO Model SM-332B F/W Ver. T406
    > > > > > > > > > > > > >
  21. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Declan,

    Pls try download the VX2 cleaner Add-on from lavasoft and run it:

    http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml

    Below is the message from lavasoft in text format, pls post back if you
    can't view the information from the above link in html format:


    VX2 CLEANER
    Lavasoftî–¸ new add-on VX2 Cleaner detects the malware VX2 and offers you the
    ability to remove it from your computer. Some users have experienced a very
    difficult variant of VX2 which cannot be removed by Ad-Aware. For those users
    which have this variant, we have developed an add-on to help you remove this
    VX2 variant.


    This VX2 variant registers itself in a way, which gives it system
    privileges. It also prevents the user from viewing this information by
    removing the user’s rights to do so. Furthermore it constantly monitors the
    registry and prevents any attempts to remove its associated values. This
    makes it very difficult for the user to manually remove it.


    The VX2 Cleaner works with all editions of Ad-Aware.


    How to use Lavasoftî–¸ VX2 Cleaner add-on

    lose Ad-Aware and Ad-Watch (if running)
    Download the free VX2 Cleaner here
    Install the VX2 Cleaner
    tart Ad-Aware
    o to dd-ons?br> elect the VX2 Cleaner add-on and click un Tool?br> If
    your computer isn’t infected, click “Close�.


    If your computer is infected

    Select “Clean System�
    Reboot your computer
    Scan your computer with Ad-Aware
    Remove any VX2 objects detected
    Reboot your computer again
    Run a second scan to make sure the files have been removed from your computer

    More information on VX2 can be found in the TAC database


    Pls post back to NG for the outcome.

    --
    Peter


    "muffler53" wrote:

    > Peter,
    >
    > Apologies again. I was to post a reply ages ago but I have only got round to
    > getting the kids PC hooked up to the internet this evening. The phone point
    > didnt work in their room so I brought it down to my room and connected all.
    >
    > Anyway I carried out the instructions but to no avail. The problem is that I
    > cant get rid of the VX2 thingy. I downloaded the tool from lavasoft and ran
    > it a few times but to no avail.
    > I reinstalled Adaware and downloaded the VX2 tool again but still no good.
    >
    > Apart from that issue I ran updates on Spybot and installed and ran the MS
    > Antispyware and the AVG anti virus programme.
    >
    > I did detect and delete some other stuff but the old VX2 remains.
    >
    > If you get this maybe you may have some other ideas
    >
    > Thanks again
    >
    > Declan
    >
    > "Peter" wrote:
    >
    > > Declan,
    > >
    > > You are welcome.
    > >
    > >
    > >
    > > --
    > > Peter
    > >
    > >
    > > "muffler53" wrote:
    > >
    > > > Peter,
    > > >
    > > > Sorry for the delay in getting back with an update on what happened the DVD
    > > > drive.
    > > > My son finally got round to asking what the problem was and his friend told
    > > > him that it had basically just worn out.
    > > >
    > > > As you are aware I know very little about computers but seeing as the
    > > > problem occured during installation of a firmware upgrade it was fairly
    > > > obvious that this is where the problem lay. But in order not to put my son on
    > > > a spot I decided to let it go.
    > > >
    > > > At least his friend has given me a guarantee wih the new drive.
    > > >
    > > > I will take your advice about the kids PC. It will be easier than I thought
    > > > as there is a phone socket in their room so I think I just have to disconnect
    > > > the modem and connect it again in their room.
    > > >
    > > > I will keep you posted or indeed if I hit a problem I may be back to torture
    > > > you for some good advice.
    > > >
    > > > Thanks
    > > >
    > > > Declan
    > > >
    > > > "Peter" wrote:
    > > >
    > > > > Declan,
    > > > >
    > > > > Theoritically you can download AVG and Adaware to your PC then copy and
    > > > > install them on the kid's PC. However, it is rather complicated to download
    > > > > the latest update definitions from AVG and Adaware and then install them to
    > > > > the kid's PC.
    > > > > It is more easy for you to move the kid's PC to your room and then connect
    > > > > it to the internet (provided that it has a lan card or modem or your PC using
    > > > > external modem, then you just need to install the modem drivers on the kid's
    > > > > PC)
    > > > >
    > > > > --
    > > > > Peter
    > > > >
    > > > >
    > > > > "muffler53" wrote:
    > > > >
    > > > > > Peter,
    > > > > >
    > > > > > Thank you so much for the replies. As you will have guessed I'm a bit of a
    > > > > > novice with Pc's. The kids PC is in a different room and not connected to the
    > > > > > internet but can I download the items you mentioned including the up to date
    > > > > > adaware (and possibly AVG) on to my own PC and copy this to disc and then
    > > > > > load all into the kids PC from the disc.
    > > > > >
    > > > > > I haven't got much help here where I live and I really do appreciate your
    > > > > > help and advice which has been fairly easy to understand even for a novice
    > > > > > like me.
    > > > > >
    > > > > > thanks again
    > > > > >
    > > > > > Declan
    > > > > >
    > > > > > "Peter" wrote:
    > > > > >
    > > > > > > Declan,
    > > > > > >
    > > > > > > Firstly, you must stop the restore feature and clear all the restored files.
    > > > > > > Right click My Computer/Properties/System Restore
    > > > > > > Check the box "Turn off System Restore on all drives", click Apply and OK
    > > > > > >
    > > > > > > Run Adaware to download & install the latest spywares definitions.
    > > > > > > Then go to the link below to download the VX2 cleaner:
    > > > > > >
    > > > > > > http://www.lavasoftusa.com/software/addons/vx2cleaner.shtml
    > > > > > >
    > > > > > > Follow the instructions for how to run the add-on tools to remove VX2
    > > > > > > Run Adaware again to ensure the VX2 is completely removed from the system.
    > > > > > >
    > > > > > > After the cleanup of VX2, run any antivirus software with the latest virus
    > > > > > > definitions to ensure your system is free from any
    > > > > > > virus/trojans/spywares/malwares, etc. Reboot the PC then re-enable the System
    > > > > > > Restore feature by uncheck the box "Turn off System Restore on all drives",
    > > > > > > click Apply and OK
    > > > > > >
    > > > > > > Hope it helps.
    > > > > > >
    > > > > > >
    > > > > > > --
    > > > > > > Peter
    > > > > > >
    > > > > > >
    > > > > > > "muffler53" wrote:
    > > > > > >
    > > > > > > > Thanks Peter,
    > > > > > > >
    > > > > > > > just after I posted I did a search on this forum and found details of the
    > > > > > > > error. The problem is on the kid's PC (same one with the dvd rom problem.)
    > > > > > > > There is a "VX2" malware in it which I cant get rid of.
    > > > > > > >
    > > > > > > > That PC is not connected to the internet but when it was a few months ago i
    > > > > > > > did download and install some sort of removal tool from Adaware which was
    > > > > > > > supposed to fix it but it didn't.
    > > > > > > >
    > > > > > > > I assume there is no point in trying the procedure as you described until I
    > > > > > > > get rid of the VX2.
    > > > > > > >
    > > > > > > > ANy ideas other than a system restore or a complete reinstall of how to
    > > > > > > > banish the VX2.
    > > > > > > >
    > > > > > > > Thanks again for the help
    > > > > > > >
    > > > > > > > regards
    > > > > > > >
    > > > > > > > Declan
    > > > > > > >
    > > > > > > > "Peter" wrote:
    > > > > > > >
    > > > > > > > > Declan,
    > > > > > > > >
    > > > > > > > > To fix the "16 Bit Windows Subsystem" error, restore the autoexec.nt file
    > > > > > > > > from C:\windows\repair folder. If it disappears or gets broken again, suspect
    > > > > > > > > a malware issue and remove same.
    > > > > > > > >
    > > > > > > > > Procedures:
    > > > > > > > >
    > > > > > > > > Double click My Computer, click the C drive, click WINDOWS and find the
    > > > > > > > > repair folder
    > > > > > > > > C:\WINDOWS\repair\autoexec.nt
    > > > > > > > > right click on the file "autoexec.nt " and select copy then paste it to
    > > > > > > > > C:\WINDOWS\system32\AUTOEXEC.NT
    > > > > > > > > Let the file "autoexec.nt " copied from the repair folder to replace the
    > > > > > > > > existing file" AUTOEXEC.NT" in the system32 folder.
    > > > > > > > >
    > > > > > > > > If the symptom persists, pls run any anti-spyware softwares e.g. Adaware
    > > > > > > > > Personal SE from lavasoftusa.com or Spybot Search & Destroy. Ensure the PC is
    > > > > > > > > free from virus and spywares then proceed the copy & paste of the file again.
    > > > > > > > >
    > > > > > > > > Hope it helps you to fix it.
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > --
    > > > > > > > > Peter
    > > > > > > > >
    > > > > > > > >
    > > > > > > > > "muffler53" wrote:
    > > > > > > > >
    > > > > > > > > > Peter,
    > > > > > > > > >
    > > > > > > > > > I picked the PC up 2 days ago but the chap who fixed it wasn't there so I
    > > > > > > > > > didn;t find out exactly what the problem was. My son will be talking to him
    > > > > > > > > > soon so I will find out then.
    > > > > > > > > >
    > > > > > > > > > Anyway it needed a new DVD Rom drive (or maybe he just decided to make a bit
    > > > > > > > > > of handy money). It cost me 50 euro but I,m still not convinced that the
    > > > > > > > > > downloaded files would not have worked.
    > > > > > > > > > Hope to find out more in the next couple of days.
    > > > > > > > > >
    > > > > > > > > > I hate to bother but you wouldn't happen to know anything about a "16 Bit
    > > > > > > > > > Windows Subsystem" error.
    > > > > > > > > > It's left the kids PC that it will only play certain games. It was fine up
    > > > > > > > > > to a few months ago
    > > > > > > > > >
    > > > > > > > > > Thanks for your help
    > > > > > > > > >
    > > > > > > > > > Declan
    > > > > > > > > >
    > > > > > > > > > "Peter" wrote:
    > > > > > > > > >
    > > > > > > > > > > Declan,
    > > > > > > > > > >
    > > > > > > > > > > Sorry to hear that. To the best of my knowledge, if the flash rom (a kind of
    > > > > > > > > > > chips that use to store the firmware) is not being damaged in the firmware
    > > > > > > > > > > updating process, you can run the update process again to update the
    > > > > > > > > > > firmware. However, if there is a bad block to the firmware chips, there is
    > > > > > > > > > > nothing we can do about it but send it for a repair. The technician either
    > > > > > > > > > > use the burn-in technic to burn the firmware to the firmware chips (cannot be
    > > > > > > > > > > updated in future) or change to a new chips (can be updated in future)
    > > > > > > > > > >
    > > > > > > > > > > Similar to a mobo BIOS update, if you encounter some problems during the
    > > > > > > > > > > BIOS update process, DO NOT POWER OFF the machine but just run the BIOS
    > > > > > > > > > > update process again to update the BIOS again or revert to the original BIOS.
    > > > > > > > > > >
    > > > > > > > > > > Any way, pls take it easy and await for your friend's favourable reply.
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > --
    > > > > > > > > > > Peter
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > > "muffler53" wrote:
    > > > > > > > > > >
    > > > > > > > > > > > Peter,
    > > > > > > > > > > >
    > > > > > > > > > > > Just to keep you updated. It will be another day or so before I get the PC
    > > > > > > > > > > > back but I got a reply from Samsung. I dont think that I mentioned this
    > > > > > > > > > > > before but I sent a query off to them (same as original post here) but only
    > > > > > > > > > > > got a response today.
    > > > > > > > > > > >
    > > > > > > > > > > > Have a look and I think you will see why computer dummies like me depend so
    > > > > > > > > > > > much on other people for help
    > > > > > > > > > > >
    > > > > > > > > > > > Regards
    > > > > > > > > > > >
    > > > > > > > > > > > Declan
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > "Dear,customer
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > Thank you for your e-mail.
    > > > > > > > > > > >
    > > > > > > > > > > > If during the firmware upgrade an error occurred,or
    > > > > > > > > > > >
    > > > > > > > > > > > Ypu have problem After installing the firmware update,
    > > > > > > > > > > >
    > > > > > > > > > > > this may cause the firmware chip to become blocked,
    > > > > > > > > > > >
    > > > > > > > > > > > making the drive unusable.
    > > > > > > > > > > >
    > > > > > > > > > > > Errors during firmware upgrade can have several causes,
    > > > > > > > > > > >
    > > > > > > > > > > > the major ones being a conflict with
    > > > > > > > > > > >
    > > > > > > > > > > > a program running in the background (eg Virus Scanner, Screensaver...)
    > > > > > > > > > > >
    > > > > > > > > > > > or installing the incorrect firmware.
    > > > > > > > > > > >
    > > > > > > > > > > > this problem can only be solved by having the drive repaired
    > > > > > > > > > > >
    > > > > > > > > > > > at one of our service centers.
    > > > > > > > > > > >
    > > > > > > > > > > > Please return your device to the store where you bought it,
    > > > > > > > > > > >
    > > > > > > > > > > > there they can send the device to the service center.
    > > > > > > > > > > >
    > > > > > > > > > > > I feel sorry that i can't help you directly.
    > > > > > > > > > > >
    > > > > > > > > > > > Have a nice day!
    > > > > > > > > > > >
    > > > > > > > > > > > Thank you."
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > >
    > > > > > > > > > > > "Peter" wrote:
    > > > > > > > > > > >
    > > > > > > > > > > > > Declan,
    > > > > > > > > > > > >
    > > > > > > > > > > > > I sincerely hope that you can fix it.
    > > > > > > > > > > > > Await for your favourable reply.
    > > > > > > > > > > > > --
    > > > > > > > > > > > > Peter
    > > > > > > > > > > > >
    > > > > > > > > > > > >
    > > > > > > > > > > > > "muffler53" wrote:
    > > > > > > > > > > > >
    > > > > > > > > > > > > > Thanks Peter,
    > > > > > > > > > > > > >
    > > > > > > > > > > > > > I have downloaded the files and instructions as recommended. That is as far
    > > > > > > > > > > > > > as my knowledge basically goes at the moment. When I tried the upgrading
    > > > > > > > > > > > > > myself a couple of days ago I got myself into this mess.
    > > > > > > > > > > > > > Things are a bit clearer now. I have put everything I downloaded on to a
    > > > > > > > > > > > > > disc and my son has taken this togeteher with the PC to a friend of his
    > > > > > > > > > > > > > today. His friend apparently is a bit of a whizz kid with these things so
    > > > > > > > > > > > > > hopefully come Tuesday (bank holiday weekend here) all will be sorted out.
    > > > > > > > > > > > > >
    > > > > > > > > > > > > > I will post again to let you know the outcome.
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