Help - Mobile Phone / Modem Error

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

My son has a new mobile phone (v220) and I am trying to set it up using
motorola phone tools.

I keep getting the "windows was unable to install the modem" error.

I have checked out the microsoft site and it suggests that a registry
entry is missing. (Article id 883356)
http://support.microsoft.com/?kbid=883356


I used regedit and discovered that all the records the proposed solution
highlighted were actually there (although I deleted, restarted, and
re-added just for good measure).

I have also updated the motherboard drivers and tried again.

I have unintslled and re-installed MPT and still the same problem.

Also using the latest drivers for the phone but it never gets as far as
using them.

I am still getting the same error and am now at a loss, Any suggestions
?

 

[Neil]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

How are you connecing to the phone?


"lurkio" <dave.brown> wrote in message
news:42a97593$1_1@glkas0286.greenlnk.net...
> My son has a new mobile phone (v220) and I am trying to set it up using
> motorola phone tools.
>
> I keep getting the "windows was unable to install the modem" error.
>
> I have checked out the microsoft site and it suggests that a registry
> entry is missing. (Article id 883356)
> http://support.microsoft.com/?kbid=883356
>
>
> I used regedit and discovered that all the records the proposed solution
> highlighted were actually there (although I deleted, restarted, and
> re-added just for good measure).
>
> I have also updated the motherboard drivers and tried again.
>
> I have unintslled and re-installed MPT and still the same problem.
>
> Also using the latest drivers for the phone but it never gets as far as
> using them.
>
> I am still getting the same error and am now at a loss, Any suggestions
> ?
>
>
>
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

via usb cable



"Neil" <neil@funkcity.demon.co.uk> wrote in message
news:e7aHcRbbFHA.3196@TK2MSFTNGP14.phx.gbl...
> How are you connecing to the phone?
>
>
> "lurkio" <dave.brown> wrote in message
> news:42a97593$1_1@glkas0286.greenlnk.net...
>> My son has a new mobile phone (v220) and I am trying to set it up using
>> motorola phone tools.
>>
>> I keep getting the "windows was unable to install the modem" error.
>>
>> I have checked out the microsoft site and it suggests that a registry
>> entry is missing. (Article id 883356)
>> http://support.microsoft.com/?kbid=883356
>>
>>
>> I used regedit and discovered that all the records the proposed solution
>> highlighted were actually there (although I deleted, restarted, and
>> re-added just for good measure).
>>
>> I have also updated the motherboard drivers and tried again.
>>
>> I have unintslled and re-installed MPT and still the same problem.
>>
>> Also using the latest drivers for the phone but it never gets as far as
>> using them.
>>
>> I am still getting the same error and am now at a loss, Any suggestions
>> ?
>>
>>
>>
>>
>>
>>
>
>