Missing sound card driver issue

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Correction: she thinks its a Gateway M505.

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

If its a laptop the 'sound' is supplied by the laptop manu

"NoL devin" <NoLdevin@discussions.microsoft.com> wrote in message
news:E998A95F-77D1-430A-9160-C14202015A0B@microsoft.com...
> My friend recently had her sound card stop working. It appears that the
> drivers were wiped out somehow. Normally i could help with this, but she
> doesnt know what her sound card is, and its a laptop so i cant open it up
to
> find out. It's a Gateway and the model number is PA1700-02AB (she doesnt
know
> what model it is so thats all i can give you)
>
> Is there any easy way to discover what card she has or what drivers to
get?

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I don't have a Gateway M505, but isn't the 9525327 package the one that you
need? (The package is supposed to include Realtek drivers for XP.) It's a 5
MB download.

It is a Winzip self-extractor. The "readme" that comes with it specifically
describes it as being for XP.


Address scrambled. Replace nkbob with bobkn.

"NoL devin" <NoLdevin@discussions.microsoft.com> wrote in message
news:3FB97497-BB49-492E-9718-B560B35AAD09@microsoft.com...
> thanks for the help so far, but the gateway site was no use (we found the
> "right" drivers, but they were designed to run in dos, no use on xp.)

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

NoL devin wrote:

> i believe thats the one we tried, when she ran it she got a dos error,
> whining about autoexec.nt and such.

Then see here:

Error message when you install or start an MS-DOS or 16-bit
Windows-based program:

http://support.microsoft.com/defau [...] duct=winxp

This can also be caused by malware. Is your friend's computer completely
virus and malware-free? If she thinks so, what did she do to determine
this? Here are some general malware removal steps:

http://www.elephantboycomputers.co [...] ng_Malware

If she is absolutely sure the machine is clean, then AVAST (antivirus
software) can be the cause if you have WinXP SP2 installed:

http://groups.google.com/groups?th [...] omcast.com

You can put back the standard version of autoexec.nt/config.nt by
copying a backup copy held in %windir%\repair\ to %windir%\system32\
(%windir% is typically C:\Windows) instead of using the procedure in
the KB article above.

Make sure the computer is clean, fix the autoexec.nt issue, and then try
and install the proper drivers you got from Gateway.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"