My USB ports are not working properly.

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I recently purchased a USB DVD burner. All of a sudden, my USB ports are not
functioning properly. I have 3 ports on my laptop, and have tried all of
them. Also, my mouse works, but only if it is plugged in when I start my
computer. If it is unplugged, and then plugged back in, the computer can't
find it. I have very little computer knowledge, so need step by step
walkthroughs. I have tried the troubleshooter, and followed all the steps,
and nothing has worked. PLEASE HELP! Thanks,
2 answers Last reply
More about ports working properly
  1. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    You would be better off asking the laptop manufacturer's tech support.

    "Toni" <Toni@discussions.microsoft.com> wrote in message
    news:8123AF82-F51E-472F-BA0F-5C52AEEA7913@microsoft.com...
    >I recently purchased a USB DVD burner. All of a sudden, my USB ports are
    >not
    > functioning properly. I have 3 ports on my laptop, and have tried all of
    > them. Also, my mouse works, but only if it is plugged in when I start my
    > computer. If it is unplugged, and then plugged back in, the computer
    > can't
    > find it. I have very little computer knowledge, so need step by step
    > walkthroughs. I have tried the troubleshooter, and followed all the
    > steps,
    > and nothing has worked. PLEASE HELP! Thanks,
  2. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    Remove all USB devices
    Reboot
    Delete all TEMP files
    Update MS Windows Updates
    Update the PC Bios at the PC Vendor site
    Reboot

    If not working, Reboot into SAFE Mode
    Remove in | Hardware | Device Mgr | USB (Human Interface Devices)
    Reboot into normal mode. The OS will reinstall the correct drivers.

    If not working run Belarc and post the PC specs here.
    =======================================
    Regards, Sir Gary @ New Orleans, Louisiana
    LsuEdu@BellSouth.Net
    ~ Read to Learn - Write to Think ~
    =======================================

    "Toni" <Toni@discussions.microsoft.com> wrote in message
    news:8123AF82-F51E-472F-BA0F-5C52AEEA7913@microsoft.com...
    >I recently purchased a USB DVD burner. All of a sudden, my USB ports are
    >not
    > functioning properly. I have 3 ports on my laptop, and have tried all of
    > them. Also, my mouse works, but only if it is plugged in when I start my
    > computer. If it is unplugged, and then plugged back in, the computer
    > can't
    > find it. I have very little computer knowledge, so need step by step
    > walkthroughs. I have tried the troubleshooter, and followed all the
    > steps,
    > and nothing has worked. PLEASE HELP! Thanks,
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