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HP OfficeJet G55 and Scan To File

Last response: in Computer Peripherals
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Anonymous
July 27, 2004 7:16:50 PM

Archived from groups: comp.periphs.printers (More info?)

Hi there. Thanks in advance for any advice anybody could give me. I
have a client that has an Officejet G55 hooked up to a new Dell laptop
running Windows XP Professional. The G55 has a Scan to File feature
which basically scans a document directly into Microsoft Word when he
hits the scan button on the printer itself.

Now, the only way to scan a document is to actually open up the HP
Director software and choose to scan a document manually. When this is
done, everything scans fine. However, when I tried to go into the Scan
To settings and re-tell the printer to scan to Word when the button is
pressed, I got the following error message:

Scan To Settings Error
----------------------
We were unable to save your Scan To settings. Make sure your hp
officejet is on and that both ends of the cable are connected. Click
Retry to attempt to save these settings again, or click Cancel and try
again later.

So basically I'm getting an error that the printer/scanner isn't
connected when, in actuality, everything is connected correctly and
works fine except when the scan button is pressed on the
printer/scanner itself.

Has anyone seen this before? I've tried re-installing the G55 and have
had the same problem when it's connected via USB and Parallel. Thanks!
Anonymous
August 7, 2004 2:15:47 PM

Archived from groups: comp.periphs.printers (More info?)

I am getting the same thing on a new Officejet 7130 All-In-One on a
Windows XP desktop machine using USB. HP support says reinstall USB
drivers and/or 7130 software. I have reinstalled the 7130 software to
no avail. I have not yet done the usb port uninstall/reinstall.

doosaba@hotmail.com (daamo) wrote in message news:<462b1ca8.0407271416.6a185a61@posting.google.com>...
> Hi there. Thanks in advance for any advice anybody could give me. I
> have a client that has an Officejet G55 hooked up to a new Dell laptop
> running Windows XP Professional. The G55 has a Scan to File feature
> which basically scans a document directly into Microsoft Word when he
> hits the scan button on the printer itself.
>
> Now, the only way to scan a document is to actually open up the HP
> Director software and choose to scan a document manually. When this is
> done, everything scans fine. However, when I tried to go into the Scan
> To settings and re-tell the printer to scan to Word when the button is
> pressed, I got the following error message:
>
> Scan To Settings Error
> ----------------------
> We were unable to save your Scan To settings. Make sure your hp
> officejet is on and that both ends of the cable are connected. Click
> Retry to attempt to save these settings again, or click Cancel and try
> again later.
>
> So basically I'm getting an error that the printer/scanner isn't
> connected when, in actuality, everything is connected correctly and
> works fine except when the scan button is pressed on the
> printer/scanner itself.
>
> Has anyone seen this before? I've tried re-installing the G55 and have
> had the same problem when it's connected via USB and Parallel. Thanks!
February 11, 2009 1:18:21 PM



HP says the HP Director is not supported under the Microsoft Vista operating system. This link has relavant information and 3 work arounds.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00...

Scanning
Use one of the following three methods to scan a document.
Method one: Scanning with Windows Photo Gallery
Click the Windows ( ) icon.
Click All Programs .
Click Windows Photo Gallery .
Click File , and then click Import From Scanner or Camera .
Click Import .
Click Scan .
Method two: Scanning with Windows Fax and Scanning
NOTE: This feature works only with Windows Vista Ultimate, Windows Vista Business, and Windows Vista Enterprise.

Click the Windows ( ) icon.
Click All Programs .
Click Windows Fax and Scanning .
Click New Scan .
Click File , and then click Scan .
Method three: Scanning with Paint
Click the Windows ( ) icon.
Click All Programs .
Click Accessories .
Click Paint .
Click File , and then click From Scanner or Camera .
Click Scan .
!