Archived from groups: alt.comp.hardware.overclocking.amd (
More info?)
"Wayne Youngman" <waynes.spamtrap@tiscali.co.uk> wrote in message
news:4211e669$1_2@mk-nntp-2.news.uk.tiscali.com...
> well I have been using OC.co.uk for years (spent over £5000 easy) and they
> are a great company. I have sent stuff back to them and it was sorted
> fine.
> They are a massive company now and are only human so from time to time
> they
> make mistakes (wrong parts packed).
>
> Their support is great, although I understand it can be frustrating
> waiting
> on the phone (and expensive!) so now I only used email, which always gets
> answered the same day!
>
> One thing they did for me recentley made a good impression, and that was
> just before xmas I managed to *bork* a brand new RADEON 9800Pro. It had
> been modded with permanent heatsinks, flashed to an XT and overclocked.
> One
> day it just stopped working so I RMA'ed it back to OC.co.uk and they sent
> me
> a brand new 9800 via Special-delivery in time for XMAS!!!!!
>
> They get 9/10 for me, they would get 10/10 if they managed to get
> *real-time* stock levels on their website!!
>
> Wayne ][
LOL you must be working for them.
Anyway as normal thought i must put my thoughts in here.
I live about a mile away from them, they maybe a massive "etailer" but they
operate out of a unit on a very small business park. Go in on anyday and you
will be waiting for about 15 minutes at least to get served, they only ever
have one person operating the desk so a big queue forms very easily.
Saturday don't even bother unless your first in or squeeze in before they
close the doors.
I heard a senior customer service guy after putting the phone down say to
his mate after the custermor on the phone obviously said he'd drive down and
sort them "i'd like to see him try". After a response mentioning this on
another forum i had a nice email off the owner saying that he would try and
sort out the desk problems and talk to his "customer support". To his credit
it did change for a while.
Problems i've had with them are
IBM deathstar drive died after six months they palmed me off sending it back
to hitachi/IBM, four of these drives died and so i will never buy
IBM/hitachi drives ever again.
17" TFT hitachi monitor went pop after four hours, they told me at first it
had a 3 year on site warranty phone hitachi, told them bollocks give me a
new one or i'm straight up trading standards. They did.
Maxtor drive died , had to quote sale of goods act and took a copy in with
me before they would replace it (4 days old)
OCZ platinum memory after 8 months found to be faulty, gave me a new pair
without a problem.
Twinmos memory caused problems in an nForce board and they exchanged that
after much testing.
I have bought a large amount of items off Overclockers and 99% works great,
its just a pity that the with the tiny percentage of returns i had problems
60% of the time.
Overall if it was mail order i'm not sure i would take the risk but being
local i can kick up a fuss in person.
Bri