Recognises the printer but not the scanner

[Guest]

Hello,

Just a quickie; i have windows 7 and a dell 1600n multifunctional printer - i can print just fine but i cant scan things up - the printer is connected etc as i can print so no probs there but when i go to scan and use the dell software/ms paint it doesn't recognise the scanner - the scanner subfolder is in the driver folder on the printer installation - what the heck is the problem?! THANKS!

 

[buwish]

Have you gone to Dell's support site to see if there is a W7 driver for the scanning part of it?

http://support.dell.com/

 

[hang-the-9]

Using this driver? http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R243540&SystemID=PRN_LSR_1600N&servicetag=&os=W732&osl=en&deviceid=10140&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=40&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=352552

Make sure you read the setup instructions, a lot of times the order of installing driver and plugging in the printer is very important. Could be some other things to watch out for.

 

[kocislava]

I had the same problem so that I got to this topic. But I've finaly managed by trying some options. Dont know if it's the only way but for me it worked so I'll describe it:

-Install your printer with the driver from http://www.dell.com/support/drivers/us/en/04/Product/dell-1600n?retrieveState=True (select your OS) as a network printer (with option of scanner selected)

-I dont know if it's necessary but I also went to "scanners and cameras" (I found this option by writing "scan" in start and it was in suggestions) and there I selected dell 1600n and -> properties-> test scanner

-go to start-> devices and printers (or something like this, I dont have eng win) and if selected dell printer you'll have an option for scanning. That's it

 

[13thmonkey]

You need to get support from [redacted] by just dialing toll free number . The technicians will resolve any issues related to printer, hardware or software perfectly.

Hi Robert, you are new here, we are a tech support site, not an advertising site for other tech support services that generally have less experience than maybe 60% of us.