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Blizzard Explains Diablo 3 72-Hour Lockdown

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June 23, 2012 4:24:20 AM

um... how does it take 3 days to check a credit card? hell, steam gives me games 5 seconds after i press the purchase button... well except for painkiller black, but i got that a day later and they ran out of keys for the game so i understand it.
June 23, 2012 4:26:52 AM

"Apparently here's what Blizzard doesn't want to see: gamers purchasing the digital copy and blowing through the game before the company discovers that a fraudulent credit card has been used"

Actually, the point is lock new (unverified) accounts out of the auction house to prevent it from being flooded by fraudulent bot accounts.
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June 23, 2012 4:30:33 AM

erunion"Apparently here's what Blizzard doesn't want to see: gamers purchasing the digital copy and blowing through the game before the company discovers that a fraudulent credit card has been used"Actually, the point is lock new (unverified) accounts out of the auction house to prevent it from being flooded by fraudulent bot accounts.


So the actual point is who cares about the customer as long as we can nickle and dime them to death still.
June 23, 2012 4:30:53 AM

Quote:
We appreciate player feedback and will continue to evaluate the best methods for ensuring a positive game experience for everyone.


I think your kinda failing hun.

Maybe you should try another method, like, maybe not attacking your customer base of loyal purchasers? I know fraud happens in every aspect of every market, but I've never been told that type of thing while ordering 1500$ in Pc parts from newegg just to be sure I'm actually going to pay, I might find it acceptable for the cost being transferred, but for a 60$ game that seems to not work or punish players more then it benefits them? I'll keep passing on Diablo III.

It's too bad really, publishers keep harming their customer base in an attempt, a foolish one at that, to stop a handful of badeggs.

I guess it saves me money to put into games for my Vita. Its in need of a library at the moment.
June 23, 2012 4:34:41 AM

Kami3kSo the actual point is who cares about the customer as long as we can nickle and dime them to death still.


I don't see how you got that from what I said. This move is about securing the servers from abuse. It has nothing to do with increasing revenue (because it doesn't increase revenue).
June 23, 2012 4:37:53 AM

Kami3kSo the actual point is who cares about the customer as long as we can nickle and dime them to death still.

No, the actual point is to protect everybody and prevent laundering and fraudulent purchases which hurts everybody.

If somebody has a stolen credit card, uses the RMAH to purchase items from their own accounts or to purchase items to resell for money, then cash out to their own paypal account... that is a serious issue.

Get off the hate bandwagon and use your brain.
June 23, 2012 4:39:13 AM

I'm with bluestar... all my friends have are D3 horror stories no one has a good thing to say about it aside from one neutral at best.. "the auction ate my gold and my items but blizz gave em back after a few emails" a few emails? He said it as if he were happy things he acquired in a game that should WORK better than most f2p games since you pay for it... were given back to him.

They dropped the ball on D3, and continue to kick it towards the out of bounds line, it's sad.
June 23, 2012 4:39:23 AM

i just love the pic of the fat geek
June 23, 2012 4:56:14 AM

I had this problem and It wouldn't allow me to level my character up beyond 38. Someone in the general chat suggested changing my password and proceeded to do so. It fixed this issues, at least with my character not having an xp meter.
June 23, 2012 5:24:04 AM

I'm unfamiliar with Diablo 3, but if players can't hit the limit of the Starter account (leveling up for example) within 3 days, I think that's reasonable.

Except for those who play for 20 hours per day. Then again, they might need medical attention, fast.

alidanum... how does it take 3 days to check a credit card? hell, steam gives me games 5 seconds after i press the purchase button... well except for painkiller black, but i got that a day later and they ran out of keys for the game so i understand it.


Stolen/fraud credit cards require more than 5 seconds of time to be reported and deactivated.
June 23, 2012 5:26:55 AM

At the end of the day it is still a shitty game
June 23, 2012 5:34:05 AM

Sounds like something not worth bothering with until it's $20. Isn't that the point of the cash shop anyway, to make more than the initial purchase price could?

Not like I have any shortage of games to play through anyway.
June 23, 2012 6:01:39 AM

TheRabidDeerNo, the actual point is to protect everybody and prevent laundering and fraudulent purchases which hurts everybody.If somebody has a stolen credit card, uses the RMAH to purchase items from their own accounts or to purchase items to resell for money, then cash out to their own paypal account... that is a serious issue.Get off the hate bandwagon and use your brain.


I have a better solution, remove the RMAH.

There goes the reason for the always online though.

Funny how people defend it when it's Blizzard, but bash it when Ubisoft does it.
June 23, 2012 6:04:31 AM

Had i known Blizzard would stoop to these measures i never would have purchased Diablo 3. I am very much against draconian measures. If i pay for a game I own it not them. I deserve full access to my full version of the game. I dont remember paying for a starter edition. That should be free.
June 23, 2012 6:13:22 AM

Why do we keep getting Diablo III/Blizzard news everyday again? Are there no other games out there?
June 23, 2012 6:49:52 AM

leongradoWhy do we keep getting Diablo III/Blizzard news everyday again? Are there no other games out there?


Certainly, I'm still getting arrows to the knee myself, never had so much fun with all the modding for my $60.00 bucks ;) 
June 23, 2012 7:41:32 AM

erunion"Apparently here's what Blizzard doesn't want to see: gamers purchasing the digital copy and blowing through the game before the company discovers that a fraudulent credit card has been used"Actually, the point is lock new (unverified) accounts out of the auction house to prevent it from being flooded by fraudulent bot accounts.

In that case they could lock AH only, not limit the content to a single encounter.
June 23, 2012 8:10:37 AM

kartuIn that case they could lock AH only, not limit the content to a single encounter.


That would create 2 different starter editions. Plus things like not being able to play global and not being able to join public games probably cut down on gold spammers, so are also needed.

Letting the starter edition play to the end of the first act might help. But that still doesn't fix the inability for starter edition to play with full version friends.
June 23, 2012 8:21:25 AM

the best way to enjoy the game buy the game on sale then play the pirate version with lan.
June 23, 2012 8:29:29 AM

Activision have started to corrupt the company at its core. Today its just ONE word that seems to rule them all - Greed!

* How many million $ did the company get from Diablo 3 and it sells at 60$(€) and that is premium pricing, how many players could actually properly play their purchased game in the first two weeks?! I'm sure the loyal fans enjoyed it!

* How long time was it since WoW got any content patch? How many million dollars in pure profit do Blizzard rake in from that game alone each month?! I'm sure the loyal WoW players like to do the same 8 bosses for over 6 months!

* Starcraft 2 that was supposed to follow the hugely successful Starcraft one that have been a major Lan game at any Lan party, today Sc2 is played at few since it forces everyone to be online to play. I'm sure the loyal Starcraft players like that!

I for one will not look back on a Blizzard title after this, all pointing that the company put greed ahead of the players. I once were a loyal Blizzard fan and have bought every title since the first Diablo. Whats good however is that there are many small companies (much like Blizzard were at the old days) that care most about their customers rather then their own greed - Torchlight 2 look to be from such company!

R.I.P - Old Blizzard that made good games and placed the customers ahead of greed - You will be missed!
Anonymous
June 23, 2012 8:30:32 AM

Loool ! I used to work in Blizz EU in their payment investigations team on Wow. I remember getting hired by Blizzard and thinking it was the greatest thing ever. In the end, I actually spent a good 3 years there, before I'd had enough. The thing is that outside their brilliant games development teams, which i still very much respect, the rest of the organisation is in fact run pretty amateurish. I remember sitting in the PI team as it was called and screaming out loud: "look you can't do that to paying customers - we have to be happy they even want to pay for our service!" but, we had no management, no oversigt and not enough people with real world experience basically meant that 4 guys in a room can make big decisions which undermine the greatness that is Blizzard games. You would expect Morhaime to step up and say "guys, I'll let you handle the day-to-day, but stop 'effing up my company on this topic" but it just never happened. Sad, but not surprising, to currently see a brilliant legacy do facepalm after facepalm.
Anonymous
June 23, 2012 8:49:51 AM

WOW it just never stops with them. They just want to b the most hated dev company now O.O
June 23, 2012 9:09:03 AM

this game is a consumers disaster. drm/fraud/errors......all because of this always online shit.
June 23, 2012 9:48:09 AM

Looks like activision is going to challenge EA for the title. Yes..... the title.
June 23, 2012 10:54:50 AM

Well.. I was gonna buy D3 this weekend, but nevermind that idea.. I already played the starter edition.
June 23, 2012 11:37:18 AM

No fkin way i am gonna buy from blizzard again. playing single player diablo with always online req = bad fkin idea ever.
June 23, 2012 11:48:35 AM

They finally made the game somewhat stable, and now people can't even play! I even was forced to change my battle.net password just because I'd been playing from 3 countries ..... I bloody travel .... it's natural ...
piece of beep company
June 23, 2012 3:11:14 PM

What I don't get is, since this is to stop credit card fraud and gold farmers, why not just put ALL the restrictions you already have on trading, AH and game making but get rid of the level 13 cap and act 1 cap. It seems this would solve most of the complaints so people can at least still play the game.
June 23, 2012 3:33:09 PM

sykozisThe ignorance here is astonishing....How is Blizzard trying to protect it's players, such a bad thing?For those that don't know....it can take up to 72 hours for a credit transaction to process. Be glad Blizzard isn't making people wait until the transaction clears before allowing them to download the game.Fraud hurts EVERYONE considerably more than a 72hr waiting period ever will....too bad you idiots are too ignorant to understand that.


Sadly, Blizzard started a problem with its always online format, as well as all the other things about D3 that annoy people about it. As a result, people overact to every little thing, turning off their brains and delving into outright bashing of everyone and everything. Fraud investigations can take a lot longer than three days, and identity theft investigations can take months or years to complete. Yes, the 72-hour wait is an inconvenience, but sykozis is right, it's a heck of a lot better to do that than try to clean up the giant mess afterwards.
Anonymous
June 23, 2012 3:37:45 PM

Torchlight 2 and Guild Wars 2...that is all.
June 23, 2012 3:57:25 PM

demarest@bluestar: YOU'RE kind of failing when 3rd grade English stumps you while YOU'RE trying to insult another human being.


Hun, it's just a word, nothing to really complain over.
Now if you read my ex-husbands writing :p 

Anyway, I'm not complaining about a human being, I'm complaining about a corporation's (Are they even human these days?) pathetic policy which harms the buyer in an ineffective manner. We're not talking about a company that handles high value sales like Samsung or newegg, we're talking about a company that sells a game for 60$, not exactly something to go hurting customers over, banks and CC companies have fraud divisions within them, they'll handle problems like this.

I just think it's absurd. Not that Blizzard has made a game that interests me in the last 10yrs, but its still sad to see such actions put forth, not just in a manner like this, but also regarding the game, I've not heard many good things about them lately.
June 23, 2012 4:07:28 PM

sykozisThe ignorance here is astonishing....How is Blizzard trying to protect it's players, such a bad thing?For those that don't know....it can take up to 72 hours for a credit transaction to process. Be glad Blizzard isn't making people wait until the transaction clears before allowing them to download the game.Fraud hurts EVERYONE considerably more than a 72hr waiting period ever will....too bad you idiots are too ignorant to understand that.

In what way does this protect the consumer? The credit card was still stolen and used. Whether or not the person who stole the credit card plays the game is irrelevant to the crime. Will Blizzard's cooperation with the authorities be any different based on the current character level? Will Blizzard refuse to refund money to the customer one it is shown that a FRAUD and a CRIME were committed? Since it is a digital distribution of software, no actual physical assets would even be lost by Blizzard, so it is astounding they would cause every single legitimate customer to suffer for virtually no gain.
June 23, 2012 4:39:32 PM

It's like they are testing the extreme boundaries of failure. Like, Let's take this fail where no fail has gone before.
June 23, 2012 6:41:49 PM

huskerIn what way does this protect the consumer? The credit card was still stolen and used. Whether or not the person who stole the credit card plays the game is irrelevant to the crime. Will Blizzard's cooperation with the authorities be any different based on the current character level? Will Blizzard refuse to refund money to the customer one it is shown that a FRAUD and a CRIME were committed? Since it is a digital distribution of software, no actual physical assets would even be lost by Blizzard, so it is astounding they would cause every single legitimate customer to suffer for virtually no gain.


Is this really that had for you to understand? Why would someone try to buy Diablo 3 with a stolen credit card if they know Blizzard won't give access to the whole game until the card is verified? Even if they do use the card, once it is determined to be stolen, most credit card companies will automatically deactivate the card even before the owner of it is aware it was stolen which prevents any further fraudulant charges.

What on earth is wrong with you people claiming this done out of greed? What!? Blizzard doesn't make a damn penny off of doing this. What are they monetarily gaining from this? It's pretty much guaranteed this is costing them money. So Blizzard is spending money and losing potential sales in the process of trying to protect consumers from having their stolen credit card used because they are greedy? I can't comprehend what level of stupidity is necessary to come up with that line of thinking.
June 23, 2012 6:47:48 PM

Additionally, it is of no surprise that most of you complaining didn't bother to read the whole article, before going off on your unintelligible rants.

"While most payments are approved and restrictions are lifted within a day, in some cases it can take up to 72 hours to complete this process."

If having to wait up to a day, typically, to play all the way through a game is such a crime againt humanity to some of you people, you really need to get of your parents basement and go outside once in a while to see what real problems there are in this world.
June 23, 2012 6:51:45 PM

For all the hacking and gold farming that goes on, you guys sure cry and bitch a lot... I’m with blizzard on this one, try playing COD or BF3 where Activision & EA blatantly do nothing about hackers after the fact... They're damned if they do and damned if they don't. But then again all these games are just rehashed un inventive money wagons... For retards like you and me... :-/
June 23, 2012 6:51:56 PM

Thanks for treating all your digital customers like pirates and fraudsters, Blizzard. This type of restriction snares way more legitimate customers than it does illegitimate customers. Policies like this 72 hour lockdown make it easy for me to avoid Blizzard games. The always-on DRM was bad enough. Piling on top of that is sickening.

I don't care about excuses or apologies or any of that stuff. A 72 hour waiting period for new customers is unacceptable. No deal. Find some other way to secure your systems. Some of us just want to play games and not have to deal with the ridiculous microtransaction, auction house, DLC, and other crap that's tacked on to generate more money. Get it through your thick skulls, Blizzard -- someone is always going to pirate your game.
June 23, 2012 7:16:05 PM

Fun Fact: Blizzard is still owned by the same company it always has been: Vivendi. Vivendi merged with Activision & changed the name of it's gaming division to "Activision-Blizzard" but Vivendi still has a controlling interest (52%) of the company, JUST AS IT ALWAYS HAS!

In other words, it's dumb to blame all this on "Activision." Vivendi is one of the largest media conglomerates in the world. It's MUCH larger than EA or Activision could ever hope to be.
June 23, 2012 7:26:46 PM

kenny406Fun Fact: Blizzard is still owned by the same company it always has been: Vivendi. Vivendi merged with Activision & changed the name of it's gaming division to "Activision-Blizzard" but Vivendi still has a controlling interest (52%) of the company, JUST AS IT ALWAYS HAS! In other words, it's dumb to blame all this on "Activision." Vivendi is one of the largest media conglomerates in the world. It's MUCH larger than EA or Activision could ever hope to be.


clicked before adding:
Vivendi's games divsion, outside of Blizzard, was pretty much fail before they merged with Activision. Their "big boys" were Blizzard & Sierra...and Sierra has long been kind of a failyure, since the late 90s imho, outside of some cool games like FEAR. They changed the name of the games division a bunch of times from the late 90s til 2007 when they merged. But yea, to blame "Activision" for all this is kinda dumb when the parent company has been the same one since the mid-90s.

http://en.wikipedia.org/wiki/Vivendi_Games
June 23, 2012 7:52:06 PM

kenny406Fun Fact: Blizzard is still owned by the same company it always has been: Vivendi. Vivendi merged with Activision & changed the name of it's gaming division to "Activision-Blizzard" but Vivendi still has a controlling interest (52%) of the company, JUST AS IT ALWAYS HAS! In other words, it's dumb to blame all this on "Activision." Vivendi is one of the largest media conglomerates in the world. It's MUCH larger than EA or Activision could ever hope to be.

Real Fun Fact: Vivendi bought Activision from Bobby Kotick. Vivendi did NOT merge with Activision. Vivendi merged Activision with Blizzard creating a new holding and publishing company and kept Activision and Blizzard as separate companies. Vivendi made Blizzard a wholly owned subsidiary of Activision Blizzard. Vivendi then placed Bobby Kotick, pretty much the most despised person in gaming, as CEO over Activision Blizzard. Bobby Kotick is indeed the boss of Blizzard, since he is the CEO of the company that owns Blizzard.

This is why people, while erroneously, say Activision has ruined Blizzard. While that may indeed may not be true, it is fact that the person who destroyed Activsion's reputation is indeed the man who has ben ruining Blizzard's reputation for 4 years now. There was a huge difference in Blizzard post merger that never existed pre merger.

So don't act like the Avitvision merger had no affect on Blizzard, it most assuredly did.
June 23, 2012 7:57:38 PM

kenny406clicked before adding:Vivendi's games divsion, outside of Blizzard, was pretty much fail before they merged with Activision. Their "big boys" were Blizzard & Sierra...and Sierra has long been kind of a failyure, since the late 90s imho, outside of some cool games like FEAR. They changed the name of the games division a bunch of times from the late 90s til 2007 when they merged. But yea, to blame "Activision" for all this is kinda dumb when the parent company has been the same one since the mid-90s. http://en.wikipedia.org/wiki/Vivendi_Games

For some real proof, here is a greta read on the effect that the merger has had on Blizzard.
http://www.teamliquid.net/forum/viewmessage.php?topic_i...
This post has all sorts of links to back up the quotes and such.
June 23, 2012 9:36:23 PM

Glad I never jumped on this failwagon. Now, back to PoE...
June 23, 2012 11:21:27 PM

So, Tom's....why was my post removed??? Are we censoring facts now?
June 24, 2012 2:52:15 AM

Perfect picture! kkk
June 24, 2012 3:37:08 AM

demarestI am so glad I never bought Diablo III.@bluestar: YOU'RE kind of failing when 3rd grade English stumps you while YOU'RE trying to insult another human being.


you're failing harder when you put on the grammar police a$$hat in a forum thread
June 24, 2012 3:46:38 AM

msgun98What I don't get is, since this is to stop credit card fraud and gold farmers, why not just put ALL the restrictions you already have on trading, AH and game making but get rid of the level 13 cap and act 1 cap. It seems this would solve most of the complaints so people can at least still play the game.


that's because blizzard has recently altered the game to make it impossible to progress without shelling out real world money to buy in-game gear in order to keep progressing... and they don't want you to get annoyed with the total lack of any ability to progress without purchased gear. letting you progress and making you get stuck without the possibility to buy gear would make the pay-to-progress design all to obvious... thus the lvl cap
June 24, 2012 4:48:43 AM

jalekSounds like something not worth bothering with until it's $20. Isn't that the point of the cash shop anyway, to make more than the initial purchase price could?Not like I have any shortage of games to play through anyway.


no, its blizzard throwing their hands into the air saying we give up.
we have all seen auction sites and places where people sell accounts for mmos, blizzard wants their cut in that.

seriously, i have seen things, in the prime of the games, go for over 6000$ for characters, and about 2000$ for high end weapons.

blizzard decided they wanted to make a save environment for players to buy and sell, while getting their feet wet with a bit of profit on the side.
June 24, 2012 8:13:56 AM

kinggremlinIs this really that had for you to understand? Why would someone try to buy Diablo 3 with a stolen credit card if they know Blizzard won't give access to the whole game until the card is verified? Even if they do use the card, once it is determined to be stolen, most credit card companies will automatically deactivate the card even before the owner of it is aware it was stolen which prevents any further fraudulant charges.What on earth is wrong with you people claiming this done out of greed? What!? Blizzard doesn't make a damn penny off of doing this. What are they monetarily gaining from this? It's pretty much guaranteed this is costing them money. So Blizzard is spending money and losing potential sales in the process of trying to protect consumers from having their stolen credit card used because they are greedy? I can't comprehend what level of stupidity is necessary to come up with that line of thinking.


Are they really trying to protect consumers or just protect their own ass though?
June 24, 2012 5:02:06 PM

Or Blizzard could, you know, just remove that auction house thing that threatens to become another online gambling arena.
!