AVOID COOLERCASES (UK)

[Guest]

Archived from groups: alt.comp.hardware.overclocking (More info?)

All the goods I wanted were in stock, so I placed an order on 31 July, got
an email receipt, then waited a few days.

No sign of my order - no dispatch notification, nothing...

On 11 August, I got a refund from Worldpay for my Coolercases order.

I emailed Coolercases immediately to ask them to explain this, but got no
reply, so I emailed them again on 16 August. Still no reply.

Can anybody here tell me why this should happen ?

I am not accustomed to being fobbed off by Internet retailers. Even when I
have had problems with orders in the past, they have always responded
quickly and to my satisfaction.

They won't stay in business very long if they treat their customers like
this.

I will certainly not be using them again.

 

[Guest]

Archived from groups: alt.comp.hardware.overclocking (More info?)

Report them to your local Trading Standards Office.

Get your local Council/Unitary Authorities web address - If you don't know
it you can get it from www.open.gov.uk . Find the Trading Standards Office's
email address at the Town Hall/wherever's web-site, then fire off an email
to them. They will look into it, if they reckon there's something in it,
they'll contact the Vendors own Trading Standards Office - and the company
get their arse kicked!

I got restitution and a grovelling appology from Ebuyer! And free delivery
on my next order (....hey their cheap!!).

Pete



"Stuart Gibson" <no e-mail address> wrote in message
news:1093030680.3888.0@ersa.uk.clara.net...
> All the goods I wanted were in stock, so I placed an order on 31 July, got
> an email receipt, then waited a few days.
>
> No sign of my order - no dispatch notification, nothing...
>
> On 11 August, I got a refund from Worldpay for my Coolercases order.
>
> I emailed Coolercases immediately to ask them to explain this, but got no
> reply, so I emailed them again on 16 August. Still no reply.
>
> Can anybody here tell me why this should happen ?
>
> I am not accustomed to being fobbed off by Internet retailers. Even when
I
> have had problems with orders in the past, they have always responded
> quickly and to my satisfaction.
>
> They won't stay in business very long if they treat their customers like
> this.
>
> I will certainly not be using them again.
>
>
>

 

[Apollo]

Archived from groups: alt.comp.hardware.overclocking (More info?)

Stuart Gibson <no e-mail address> wrote:
> All the goods I wanted were in stock, so I placed an order on 31
> July, got an email receipt, then waited a few days.
>
> No sign of my order - no dispatch notification, nothing...
>
> On 11 August, I got a refund from Worldpay for my Coolercases order.
>
> I emailed Coolercases immediately to ask them to explain this, but
> got no reply, so I emailed them again on 16 August. Still no reply.
>
> Can anybody here tell me why this should happen ?
>
> I am not accustomed to being fobbed off by Internet retailers. Even
> when I have had problems with orders in the past, they have always
> responded quickly and to my satisfaction.
>
> They won't stay in business very long if they treat their customers
> like this.
>
> I will certainly not be using them again.

Hi Stuart,

I've only used them once and had no problem, good communication and helpful
advice through email. Have you tried phoning them? email can be
troublesome now and then. The number's on their contact page, worth a try
surely?

--
Apollo

 

[Guest]

Archived from groups: alt.comp.hardware.overclocking (More info?)

At least you got your money back. So whats the problem?

locust

On Fri, 20 Aug 2004 20:37:51 +0100, "Stuart Gibson" <no e-mail
address> wrote:

>All the goods I wanted were in stock, so I placed an order on 31 July, got
>an email receipt, then waited a few days.
>
>No sign of my order - no dispatch notification, nothing...
>
>On 11 August, I got a refund from Worldpay for my Coolercases order.
>
>I emailed Coolercases immediately to ask them to explain this, but got no
>reply, so I emailed them again on 16 August. Still no reply.
>
>Can anybody here tell me why this should happen ?
>
>I am not accustomed to being fobbed off by Internet retailers. Even when I
>have had problems with orders in the past, they have always responded
>quickly and to my satisfaction.
>
>They won't stay in business very long if they treat their customers like
>this.
>
>I will certainly not be using them again.
>
>

 

[Guest]

Archived from groups: alt.comp.hardware.overclocking (More info?)

Why should I phone them ? If they can't fill my order, it's their job to
tell me.

I had another problem a little while back. I had waited 2 weeks for my order
which hadn't turned up. I emailed them then, and they told me that there was
a problem with my *DEBIT* card! when there was more than enough cash in my
account to pay for it. I use the same card to order online all the time, and
that is the only time I have ever had a "problem" using it.

I hate dealing with amateurs!

"Apollo" <REMOVEMEian_dunbar6@hotmailDOT.com> wrote in message
news:2ootgrFcgs5kU1@uni-berlin.de...
> Stuart Gibson <no e-mail address> wrote:
> > All the goods I wanted were in stock, so I placed an order on 31
> > July, got an email receipt, then waited a few days.
> >
> > No sign of my order - no dispatch notification, nothing...
> >
> > On 11 August, I got a refund from Worldpay for my Coolercases order.
> >
> > I emailed Coolercases immediately to ask them to explain this, but
> > got no reply, so I emailed them again on 16 August. Still no reply.
> >
> > Can anybody here tell me why this should happen ?
> >
> > I am not accustomed to being fobbed off by Internet retailers. Even
> > when I have had problems with orders in the past, they have always
> > responded quickly and to my satisfaction.
> >
> > They won't stay in business very long if they treat their customers
> > like this.
> >
> > I will certainly not be using them again.
>
> Hi Stuart,
>
> I've only used them once and had no problem, good communication and
helpful
> advice through email. Have you tried phoning them? email can be
> troublesome now and then. The number's on their contact page, worth a try
> surely?
>
> --
> Apollo
>
>

 

[Guest]

Archived from groups: alt.comp.hardware.overclocking (More info?)

Yeah, I got my money back, but now I will have to find another supplier that
sells what I want, and place another order, and wait to see what happens
with that one.

[RANT OVER]

"end user" <locust@gregarious.com> wrote in message
news:hnnei0lv3n8hja276birass245q83a4u89@4ax.com...
> At least you got your money back. So whats the problem?
>
> locust
>
> On Fri, 20 Aug 2004 20:37:51 +0100, "Stuart Gibson" <no e-mail
> address> wrote:
>
> >All the goods I wanted were in stock, so I placed an order on 31 July,
got
> >an email receipt, then waited a few days.
> >
> >No sign of my order - no dispatch notification, nothing...
> >
> >On 11 August, I got a refund from Worldpay for my Coolercases order.
> >
> >I emailed Coolercases immediately to ask them to explain this, but got no
> >reply, so I emailed them again on 16 August. Still no reply.
> >
> >Can anybody here tell me why this should happen ?
> >
> >I am not accustomed to being fobbed off by Internet retailers. Even when
I
> >have had problems with orders in the past, they have always responded
> >quickly and to my satisfaction.
> >
> >They won't stay in business very long if they treat their customers like
> >this.
> >
> >I will certainly not be using them again.
> >
> >
>

 

[Guest]

Archived from groups: alt.comp.hardware.overclocking (More info?)

I wouldn't usually get involved in customer rants in forums but this one
went a little far and when somebody starts a thread with a title such
as this i find it only right that i should defend both myself and my
companies good name.

It was pointed out to Stuart Gibson on a previous order that there were
issues with his credit card which we were advised by WorldPay (our
credit card handlers) as being a "High Risk Transaction" and as
internet fraud is a huge threat we were not prepared to take the risk
in sending goods to what could have potentially been a fraudulent
order.

As the customer has rights, so too does the vendor and we were well
within our rights to decline this order.

An e-mail was sent to Stuart Gibson on 23 May 2004 18:12 explaining
this but he did not take advice and contact his bank so consequently
future order were also declined and flagged by WorldPay.

We follow WorldPays guidelines in these situations and refund any money
to the credit card it was debited from.. this way if the credit card
was being used by a third party at least the funds would be returned to
the rightful owner.

Contrary to Stuart Gibson's belief....this is exactly why we have been
successful in business for nearly three years and continue to go from
strength to strength.

Stuart Gibson, I suggest you post the full story in future instead of
trying to dirty our good reputation with what is verging on a one sided
slanderous post.

Can i also take this opportunity to thank those that posted positive
replies.


THIS IS A COPY OF THE ORIGINAL E-MAIL SENT TO STUART GIBSON ON 23 MAY
2004 18:12

>
> Hi Stuart,
>
> Sorry for the delay with your order but although the payment went
> through
> for some reason Worldpay actually flagged it with a warning which we
> have
> learnt from our own cost not to process these until further checks have
> been
> made.
>
> I know your immediate response will be to ask why it has been flagged
> but
> unfortunately we don't get any further information other than it is
> potentially high risk so maybe a query to your bank might be able to
> tell
> you more.
>
> As I can see that you have ordered from us in the past I will go ahead
> and
> release your order and can only apologise for the delay but i'm sure
> you
> will agree that Wordpay but these measures in place not only to safe
> guard
> us but also yourself.
>
> I would strongly recommend you get in touch with your bank however just
> to
> put your mind at rest more than anything else.
>
> Thanks for your understanding and co-operation on this matter Stuart
> and
> again sorry for the delay.
>
> Regards
> Paul Edwards


--
Paul Edwards
------------------------------------------------------------------------
Paul Edwards's Profile: http://extremetechsupport.com/forum/member.phtml?userid=493
View this thread: http://extremetechsupport.com/forum/showthread.phtml?t=64829

 

[Guest]

Archived from groups: alt.comp.hardware.overclocking (More info?)

I wouldn't usually get involved in customer rants in forums but this
one went a little far and when somebody starts a thread with a title
such as this i find it only right that i should defend both myself
and my companies good name.

It was pointed out to Stuart Gibson on a previous order that there
were issues with his credit card which we were advised by WorldPay
(our credit card handlers) as being a "High Risk Transaction" and as
internet fraud is a huge threat we were not prepared to take the risk
in sending goods to what could have potentially been a fraudulent
order.

As the customer has rights, so too does the vendor and we were well
within our rights to decline this order.

An e-mail was sent to Stuart Gibson on 23 May 2004 18:12 explaining
this but he did not take advice and contact his bank so consequently
future order were also declined and flagged by WorldPay.

We follow WorldPays guidelines in these situations and refund any
money to the credit card it was debited from.. this way if the credit
card was being used by a third party at least the funds would be
returned to the rightful owner.

Contrary to Stuart Gibson's belief....this is exactly why we have been
successful in business for nearly three years and continue to go from
strength to strength.

Stuart Gibson, I suggest you post the full story in future instead of
trying to dirty our good reputation with what is verging on a one
sided slanderous post.

Can i also take this opportunity to thank those that posted positive
replies.


This is a copy of the original e-mail sent to Stuart
Gibson on 23 May 2004 18:12

>
> Hi Stuart,
>
> Sorry for the delay with your order but although the payment went
through
> for some reason Worldpay actually flagged it with a warning which we
have
> learnt from our own cost not to process these until further checks
have been
> made.
>
> I know your immediate response will be to ask why it has been
flagged but
> unfortunately we don't get any further information other than it is
> potentially high risk so maybe a query to your bank might be able to
tell
> you more.
>
> As I can see that you have ordered from us in the past I will go
ahead and
> release your order and can only apologise for the delay but i'm sure
you
> will agree that Wordpay but these measures in place not only to safe
guard
> us but also yourself.
>
> I would strongly recommend you get in touch with your bank however
just to
> put your mind at rest more than anything else.
>
> Thanks for your understanding and co-operation on this matter Stuart
and
> again sorry for the delay.
>
> Regards
> Paul Edwards

==============
Posted through www.HowToFixComputers.com/bb - free access to hardware troubleshooting newsgroups.

 

[Guest]

Archived from groups: alt.comp.hardware.overclocking (More info?)

Ok.. them your credit card handler or something told you that this was a
high risk transaction etc, etc, etc...
The fact is that most, if not all, internet transactions are risky.
Anyway... That your politics and, as you say, your company has a good
reputation and success.
I am not writing about your decision to accept the transaction or not, but
to ask why did you post so many times this message.
People who read news and forums use to follow the threads that they care.
You do not need to post 5 times the same message.

"Paul Edwards" <Paul.Edwards.1cfmza@news.nospam.local> escreveu na mensagem
newsaul.Edwards.1cfmza@news.nospam.local...
>
> I wouldn't usually get involved in customer rants in forums but this one
> went a little far and when somebody starts a thread with a title such
> as this i find it only right that i should defend both myself and my
> companies good name.
>
> It was pointed out to Stuart Gibson on a previous order that there were
> issues with his credit card which we were advised by WorldPay (our
> credit card handlers) as being a "High Risk Transaction" and as
> internet fraud is a huge threat we were not prepared to take the risk
> in sending goods to what could have potentially been a fraudulent
> order.
>
> As the customer has rights, so too does the vendor and we were well
> within our rights to decline this order.
>
> An e-mail was sent to Stuart Gibson on 23 May 2004 18:12 explaining
> this but he did not take advice and contact his bank so consequently
> future order were also declined and flagged by WorldPay.
>
> We follow WorldPays guidelines in these situations and refund any money
> to the credit card it was debited from.. this way if the credit card
> was being used by a third party at least the funds would be returned to
> the rightful owner.
>
> Contrary to Stuart Gibson's belief....this is exactly why we have been
> successful in business for nearly three years and continue to go from
> strength to strength.
>
> Stuart Gibson, I suggest you post the full story in future instead of
> trying to dirty our good reputation with what is verging on a one sided
> slanderous post.
>
> Can i also take this opportunity to thank those that posted positive
> replies.
>
>
> THIS IS A COPY OF THE ORIGINAL E-MAIL SENT TO STUART GIBSON ON 23 MAY
> 2004 18:12
>
> >
> > Hi Stuart,
> >
> > Sorry for the delay with your order but although the payment went
> > through
> > for some reason Worldpay actually flagged it with a warning which we
> > have
> > learnt from our own cost not to process these until further checks have
> > been
> > made.
> >
> > I know your immediate response will be to ask why it has been flagged
> > but
> > unfortunately we don't get any further information other than it is
> > potentially high risk so maybe a query to your bank might be able to
> > tell
> > you more.
> >
> > As I can see that you have ordered from us in the past I will go ahead
> > and
> > release your order and can only apologise for the delay but i'm sure
> > you
> > will agree that Wordpay but these measures in place not only to safe
> > guard
> > us but also yourself.
> >
> > I would strongly recommend you get in touch with your bank however just
> > to
> > put your mind at rest more than anything else.
> >
> > Thanks for your understanding and co-operation on this matter Stuart
> > and
> > again sorry for the delay.
> >
> > Regards
> > Paul Edwards
>
>
> --
> Paul Edwards
> ------------------------------------------------------------------------
> Paul Edwards's Profile:
http://extremetechsupport.com/forum/member.phtml?userid=493
> View this thread:
http://extremetechsupport.com/forum/showthread.phtml?t=64829
>

 

[user]

Archived from groups: alt.comp.hardware.overclocking (More info?)

end user wrote:

> At least you got your money back. So whats the problem?
>

I was thinking the same thing.

--
Regards,
..

 

[brando_77]

Nothing's changed. I'm just undergoing the same BS that Stuart Gibson experienced back in 2004. Place order (goods in stock), pay via RBS Worldpay and then nothing. No reply to e-mails, no-one answering the phone, no support at all from Worldpay. Despite the vanishing act by Coolercases the funds have been removed from my account.

I wish I'd read this thread before I got my card out - now I have to go through all the Office of Fair Trading stuff when I should be finishing a computer build

Ross

 

[mariainuk]

Hy
have to add that I'm finding the communication from this company baffling too in 2011. Sent an order in, everything in stock, apparently sent first class but still no sign and it's well over a week now. I've sent 3 emails using the various mails suggested. Not a dickey bird. The site advises you not to contact via phone as that is apparently not manned. Mine wasn't a big order but important to me non the less.
Really don't know if this is run by one person and they are just mega busy or there is a problem. I'm hoping I don't get the same excuse as above. There really shouldn't be a problem its a small order and the debit card I'm using is fine. Whish I'd seen this mail before :-(

 

[4Ryan6]

This thread is 7yrs old, pay attention to the date before posting, and better yet start your own thread on the subject.