USB malfunction

Hello,

Can you help me to fix up this issue "USB Device Not Recognized. The device you connected to this computer has malfunction."

I just plug in my external HDD, but got this issue.

Very appreciate any solution for this.

Thank you
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More about malfunction
  1. Does the external HDD work with other computers? If so, the problem is with your PC. If not, then the external HDD is the problem. We need to determine which problem to troubleshoot to help you more effectively. Please clarify.
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