Intel return procedure?

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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

I bought an Intel 478 Processor a couple of months ago. I just opened the
box today and discovered that one of the pins is bent. It is bent over
almost to the point of being embedded in the processor's surface, so I'm
sure there won't be any question that it came out of the box like that.

I want to contact Intel to ship it back for a replacement. I did a quick
check on Google but cannot find the procedure for doing this.

Can somebody give me the details on how to do an Intel return? TIA!
 
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Kinnie wrote:
> I bought an Intel 478 Processor a couple of months ago. I just opened the
> box today and discovered that one of the pins is bent. It is bent over
> almost to the point of being embedded in the processor's surface, so I'm
> sure there won't be any question that it came out of the box like that.
>
> I want to contact Intel to ship it back for a replacement. I did a quick
> check on Google but cannot find the procedure for doing this.
>
> Can somebody give me the details on how to do an Intel return? TIA!

I would suggest you find your reciept and return it to whomever you
bought it from under their return policy. As far as I know Intel does
not sell directly to the public.
 
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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

"Kinnie" <kinnie@hello.world> wrote in message
news:juydneyKx6BYsM7cRVn-ow@giganews.com...
> I bought an Intel 478 Processor a couple of months ago. I just opened the
> box today and discovered that one of the pins is bent. It is bent over
> almost to the point of being embedded in the processor's surface, so I'm
> sure there won't be any question that it came out of the box like that.
>
> I want to contact Intel to ship it back for a replacement. I did a quick
> check on Google but cannot find the procedure for doing this.
>
> Can somebody give me the details on how to do an Intel return? TIA!

From the back cover of the Intel's Pentium 4 Processor
instruction booklet: "To obtain warranty service in the
U.S. and Canada call 1-800-628-8686".

-- Bob Day
 
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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

Kinnie vaguely muttered something like ...
> I bought an Intel 478 Processor a couple of months ago. I just opened the
> box today and discovered that one of the pins is bent. It is bent over
> almost to the point of being embedded in the processor's surface, so I'm
> sure there won't be any question that it came out of the box like that.
>
> I want to contact Intel to ship it back for a replacement. I did a quick
> check on Google but cannot find the procedure for doing this.
>
> Can somebody give me the details on how to do an Intel return? TIA!

It's got little to do with Intel, but everything to do with who you bought
it off .. You need to contact your supplier in the first instance, and
follow their claims / returns procedure first. If you bought it with a
credit card, then you may also have further rights .. ;)

--
Paul ...

(8(|) Homer Rules !!!
http://paul-xxx.blogspot.com/ Just started a blog ..
"A tosser is a tosser, no matter what mode of transport they're using."
 
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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

See the previous thread on the same subject - or was that you?

> I bought an Intel 478 Processor a couple of months ago. I just opened the
> box today and discovered that one of the pins is bent. It is bent over
> almost to the point of being embedded in the processor's surface, so I'm
> sure there won't be any question that it came out of the box like that.
>
> I want to contact Intel to ship it back for a replacement. I did a quick
> check on Google but cannot find the procedure for doing this.
>
> Can somebody give me the details on how to do an Intel return? TIA!
 
G

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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

"Kinnie" <kinnie@hello.world> wrote in message
news:juydneyKx6BYsM7cRVn-ow@giganews.com...
> I bought an Intel 478 Processor a couple of months ago. I just opened the
> box today and discovered that one of the pins is bent. It is bent over
> almost to the point of being embedded in the processor's surface, so I'm
> sure there won't be any question that it came out of the box like that.
>
> I want to contact Intel to ship it back for a replacement. I did a quick
> check on Google but cannot find the procedure for doing this.
>
> Can somebody give me the details on how to do an Intel return? TIA!

Intel does have a warranty return policy but you are better off getting the
processor exchanged using the vendor. To go through Intel it will initially
cost you a $25 per-call support charge just to get a tech on the phone.
They'll credit it back but they get the benefit of an interest free loan and
it will probably take 1-3 weeks before the credit actually gets to your
card. Once the tech has been convinced it is a DOA you have to return the
processor to Intel before Intel will ship a new one. You eat the shipping
charges to Intel and the total turnaround time is in the neighborhood of 1-2
weeks if you are lucky. Compare that with most vendors - they'll cross ship
a replacement unit along with a return airbill for the defective one with no
per-call support call. Chances are you receive the new processor in 1-5
days. And all it takes is a call to Customer Service.
 
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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

"MyndPhlyp" <nobody@homeright.now> wrote in message
news:lsH4d.12474$n16.9443@newsread2.news.atl.earthlink.net...
>
> "Kinnie" <kinnie@hello.world> wrote in message
> news:juydneyKx6BYsM7cRVn-ow@giganews.com...
> > I bought an Intel 478 Processor a couple of months ago. I just opened the
> > box today and discovered that one of the pins is bent. It is bent over
> > almost to the point of being embedded in the processor's surface, so I'm
> > sure there won't be any question that it came out of the box like that.
> >
> > I want to contact Intel to ship it back for a replacement. I did a quick
> > check on Google but cannot find the procedure for doing this.
> >
> > Can somebody give me the details on how to do an Intel return? TIA!
>
> Intel does have a warranty return policy but you are better off getting the
> processor exchanged using the vendor. To go through Intel it will initially
> cost you a $25 per-call support charge just to get a tech on the phone.

I don't know about the rest of what you said, because I've never
actually returned a processor to Intel, but I've made many support
calls to them and they've never charged me anything.

-- Bob Day


> They'll credit it back but they get the benefit of an interest free loan and
> it will probably take 1-3 weeks before the credit actually gets to your
> card. Once the tech has been convinced it is a DOA you have to return the
> processor to Intel before Intel will ship a new one. You eat the shipping
> charges to Intel and the total turnaround time is in the neighborhood of 1-2
> weeks if you are lucky. Compare that with most vendors - they'll cross ship
> a replacement unit along with a return airbill for the defective one with no
> per-call support call. Chances are you receive the new processor in 1-5
> days. And all it takes is a call to Customer Service.
>
>
 
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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

"Bob Day" <xxxxxxx@yyyyyyy.com> wrote in message
news:txI4d.7071$sa.5973@trndny05...
>
> "MyndPhlyp" <nobody@homeright.now> wrote in message
> news:lsH4d.12474$n16.9443@newsread2.news.atl.earthlink.net...
> >
> > "Kinnie" <kinnie@hello.world> wrote in message
> > news:juydneyKx6BYsM7cRVn-ow@giganews.com...
> > > I bought an Intel 478 Processor a couple of months ago. I just opened
the
> > > box today and discovered that one of the pins is bent. It is bent
over
> > > almost to the point of being embedded in the processor's surface, so
I'm
> > > sure there won't be any question that it came out of the box like
that.
> > >
> > > I want to contact Intel to ship it back for a replacement. I did a
quick
> > > check on Google but cannot find the procedure for doing this.
> > >
> > > Can somebody give me the details on how to do an Intel return? TIA!
> >
> > Intel does have a warranty return policy but you are better off getting
the
> > processor exchanged using the vendor. To go through Intel it will
initially
> > cost you a $25 per-call support charge just to get a tech on the phone.
>
> I don't know about the rest of what you said, because I've never
> actually returned a processor to Intel, but I've made many support
> calls to them and they've never charged me anything.
>
> -- Bob Day

Mia culpa. Motherboards in the US have a per-call charge. Processors don't.

http://support.intel.com/support/9089.htm
 

jaster

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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

On Thu, 23 Sep 2004 23:24:24 +0000, MyndPhlyp while doing time wrote:

>
> "Bob Day" <xxxxxxx@yyyyyyy.com> wrote in message
> news:txI4d.7071$sa.5973@trndny05...
>>
>> "MyndPhlyp" <nobody@homeright.now> wrote in message
>> news:lsH4d.12474$n16.9443@newsread2.news.atl.earthlink.net...
>> >
>> > "Kinnie" <kinnie@hello.world> wrote in message
>> > news:juydneyKx6BYsM7cRVn-ow@giganews.com...
>> > > I bought an Intel 478 Processor a couple of months ago. I just
>> > > opened
> the
>> > > box today and discovered that one of the pins is bent. It is bent
> over
>> > > almost to the point of being embedded in the processor's surface, so
> I'm
>> > > sure there won't be any question that it came out of the box like
> that.
>> > >
>> > > I want to contact Intel to ship it back for a replacement. I did a
> quick
>> > > check on Google but cannot find the procedure for doing this.
>> > >
>> > > Can somebody give me the details on how to do an Intel return? TIA!
>> >
>> > Intel does have a warranty return policy but you are better off
>> > getting
> the
>> > processor exchanged using the vendor. To go through Intel it will
> initially
>> > cost you a $25 per-call support charge just to get a tech on the
>> > phone.
>>
>> I don't know about the rest of what you said, because I've never
>> actually returned a processor to Intel, but I've made many support calls
>> to them and they've never charged me anything.
>>
>> -- Bob Day
>
> Mia culpa. Motherboards in the US have a per-call charge. Processors
> don't.
>
Hmmm?? Policy changed in 2 yrs. I called Intel and exchanged
an I810E motherboard at no cost to me. I also called about a cpu at no
cost. They sent me a replacement motherboard at no cost to me.

I agree it is best to return it to whoever sold the OP the cpu but he
stated he had the cpu for a couple of months.

> http://support.intel.com/support/9089.htm
 
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Archived from groups: 24hoursupport.helpdesk,alt.comp.hardware.pc-homebuilt,comp.sys.intel (More info?)

"jaster" <jaster@home.net> wrote in message
news:pan.2004.09.24.06.20.51.422617@home.net...
>
> Hmmm?? Policy changed in 2 yrs. I called Intel and exchanged
> an I810E motherboard at no cost to me. I also called about a cpu at no
> cost. They sent me a replacement motherboard at no cost to me.

Yeah, it rather frosted my onions when I discovered it. I guess the days
when vendors actually supported their products is gone. Found out recently
that Symantec (Norton products) now charges a ~$30 per-call fee ... unless,
of course, the tech determines the problem is caused by Symantec's product.

It is a unique approach to cutting support costs and increasing the profit
margin. Goes hand-in-hand with outsourcing support and programming to
offshore. It has the additional benefit too of hacking off customers thereby
reducing sales (and the associated sales force costs) as customers seek out
the "old school" companies that find solutions regardless of whose problem
it might be. Remember Micro$oft back in the DOS and early Windows days? They
would actually work with you for hours to determine the real cause of a
problem even if it had to do with third party drivers and/or software.

It's a trend I expect to see more MBA's subscribe to over time. With luck,
it will be temporary. (We're seeing companies bring support and programming
back in from the offshore services.)

God bless those wonderful MBA's. :-/
 

jaster

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On Fri, 24 Sep 2004 12:09:39 +0000, MyndPhlyp while doing time wrote:


> "jaster" <jaster@home.net> wrote in message
> news:pan.2004.09.24.06.20.51.422617@home.net...
>>
>> Hmmm?? Policy changed in 2 yrs. I called Intel and exchanged an
>> I810E motherboard at no cost to me. I also called about a cpu at no
>> cost. They sent me a replacement motherboard at no cost to me.
>
> Yeah, it rather frosted my onions when I discovered it. I guess the days
> when vendors actually supported their products is gone. Found out
> recently that Symantec (Norton products) now charges a ~$30 per-call fee
> ... unless, of course, the tech determines the problem is caused by
> Symantec's product.
>
> It is a unique approach to cutting support costs and increasing the
> profit margin. Goes hand-in-hand with outsourcing support and
> programming to offshore. It has the additional benefit too of hacking
> off customers thereby reducing sales (and the associated sales force
> costs) as customers seek out the "old school" companies that find
> solutions regardless of whose problem it might be. Remember Micro$oft
> back in the DOS and early Windows days? They would actually work with
> you for hours to determine the real cause of a problem even if it had to
> do with third party drivers and/or software.
>
> It's a trend I expect to see more MBA's subscribe to over time. With
> luck, it will be temporary. (We're seeing companies bring support and
> programming back in from the offshore services.)
>
> God bless those wonderful MBA's. :-/


I hear you.

For some vendors like Symantec, MS and Intel I think it's a fair policy
because they have extensive and pretty thorough online support. You can
request RMAs and support through the web site and follow up on the phone
once you have an RMA#.

My bigger peeves are for those companies with no or bad support and
especially those companies that do not honor rebates. Those companies
lose me as a customer.

I say to all tech companies if you want to sell products cut prices
instead of rebates because customers can wait for prices to fall anyway.