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Installing USB device hang up

Last response: in Windows 95/98/ME
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Anonymous
January 25, 2005 12:49:09 PM

Archived from groups: microsoft.public.windowsme.general (More info?)

When installing Quick Drive Portable USB hard drive device, the "updating
hardware infomration" system will not respond and hang up the PC. How can I
install the device by either avoiding the update or having the update work?
Anonymous
January 25, 2005 8:59:51 PM

Archived from groups: microsoft.public.windowsme.general (More info?)

Check your windows\inf folder (a hidden system folder and you will have to
enable the viewing of such files and folders in Explorer (Tools | Folder
Options | View and check "Show hidden files and folders" and uncheck "Hide
protected operating system files") and look for large numbers of oem*.inf
files that are all 0 bytes in size. If you've got thousands of such files
this is the cause of your problem. Delete ONLY the 0 byte oem*.inf files.

Why has this happened? One possibility it that you have Norton's System
Doctor installed and forgot to disable System Doctor before updating your
system from the Windows Update site. If you don't delete these files some
software and most hardware and driver installs will take a very long time
to complete if they complete at all.

For more details see the Symantec site:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/200...
and also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup,
Installing Updates, or Adding New Hardware"
(http://support.microsoft.com/?kbid=281967). I would strongly recommend
that you contact Microsoft and mention KB281967 and also KB301540 and ask
for a copy of the new ifsmgr.vxd v4.90.3003. You will then either be sent
the file or told how and where to download a copy. There should be no
charge for this call other than for the cost of the phone call.
Alternatively do yourself and your PC a big favour and dump System Doctor.
--
Mike Maltby MS-MVP
mike.maltby@gmail.com


Philip R <PhilipR@discussions.microsoft.com> wrote:

> When installing Quick Drive Portable USB hard drive device, the
> "updating hardware infomration" system will not respond and hang up
> the PC. How can I install the device by either avoiding the update or
> having the update work?
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