WinMe Loses All Function after Kodak Easyshare Software In..

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"A Baffled User" <vze265vd@verizon.net> wrote in message
news:l2UJd.11080$hC2.1117@trndny04...
> Dell Pentium III computer with 512 MB RAM
>
> I have been using a Kodak DX6440 digital camera, and its EasyShare
> software,
> since October 2003. Last month, I had to replace a broken CD-RW drive on
> my
> computer. After I replaced that drive, I was no longer able to transfer
> photographs from the Kodak camera to my hard drive. The camera software
> had
> stopped working. So I uninstalled the EasyShare software and reinstalled
> it.
> From that moment on, my computer totally ceased to function, and nearly
> two
> hours of tech support from the computer maker, Dell, couldn't solve the
> problem. Only by uninstalling the Kodak EasyShare software, in Safe Mode,
> could I get the computer to function normally again.
>
> I got technical assistance via e-mail from a Kodak person, but nothing he
> suggested worked. So I got live technical support over the telephone
> yesterday that did not solve the problem, either. The only new piece of
> information that I got out of the hour-long conversation with the Kodak
> tech
> yesterday was that when the EasyShare software is installed on my machine
> (and thus causing the computer to hang), when you open Task Manager
> (CTRL+ALT+Del), there is a process or program running in the background
> called "cmdninst," along with a varying number of processes or programs
> called "<unknown>."
>
> Dell told me that I would need a new operating system. Kodak telephone
> tech
> support said that I should follow the instructions at
> http://support.microsoft.com/kb/q277994/, on which page the title is
> "'Cmdninst Caused an Invalid Page Fault' Error Message While You Upgrade
> to
> Windows Millennium Edition." But I was not upgrading to Windows Millennium
> Edition, and I did not get that error message.
>
> Now I don't know where to turn. If anyone out there has any ideas, I would
> be most grateful. Many thanks in advance.
>
> Joan
>
>
>