Unable to load topic: Help

Archived from groups: microsoft.public.windowsme.general (More info?)

If you used IEradicator did you follow the rest of the steps in Noel
Paton's page (http://www.btinternet.com/~winnoel/ReInIE.htm) or not? I
mentioned this in a previous post but don't recall having seen your reply.
Until you fix the many problems caused by using IEradicator I'm not
surprised to read you're having problems.
--
Mike Maltby MS-MVP
mike.maltby@gmail.com


Home User <Home_User@no.spam.net> wrote:

> I am not able to access the Help section of Microsoft Money 2003. I
> receive the error "Unable to load topic. Click here to try again."
> And, of course, clicking again does nothing...
>
> Here's what I have tried do far:
> reinstall/repair of Money 2003
> deleted temporary internet files, cookies and cleared history.
> I read Microsoft Article ID : 312808. I tried installing the HTML Help
> update. It didn't help.
> I have also read and performed steps in Microsoft Article ID : 812755
> - no help there, either.
>
> I already posted to Microsoft.public.money newsgroup, but regrettably
> I have not been able to solve this problem.
>
> I am running Windows ME 4.90.3000, and I have the current IE6 SP1
> (recently installed after IERadicator).
>
> If you have any suggestions, please let me know. Thank you.

Archived from groups: microsoft.public.windowsme.general (More info?)

Does Help and Support work OK from the Start Menu?


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

In fond memory of one of life's Gentlemen - Alex Nichol
http://www.aumha.org/alex.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"Home User" <Home_User@no.spam.net> wrote in message
news:1144e2u4qopjgf4@corp.supernews.com...
> Yes, I completed the rest of those steps, and Internet Explorer works fine
> now.
>
> Microsoft Money 2003 works, too, with the only exception being I am not
> able
> to access the Help section. I continue to receive the error "Unable to
> load
> topic. Click here to try again." As I mentioned, clicking again does
> nothing....
>
>
> "Mike M" <No_Spam@Corned_Beef.Only> wrote in message
> news:eUFrU2AMFHA.4028@tk2msftngp13.phx.gbl...
>> If you used IEradicator did you follow the rest of the steps in Noel
>> Paton's page (http://www.btinternet.com/~winnoel/ReInIE.htm) or not? I
>> mentioned this in a previous post but don't recall having seen your
>> reply.
>> Until you fix the many problems caused by using IEradicator I'm not
>> surprised to read you're having problems.
>> --
>> Mike Maltby MS-MVP
>> mike.maltby@gmail.com
>>
>>
>> Home User <Home_User@no.spam.net> wrote:
>>
>> > I am not able to access the Help section of Microsoft Money 2003. I
>> > receive the error "Unable to load topic. Click here to try again."
>> > And, of course, clicking again does nothing...
>> >
>> > Here's what I have tried do far:
>> > reinstall/repair of Money 2003
>> > deleted temporary internet files, cookies and cleared history.
>> > I read Microsoft Article ID : 312808. I tried installing the HTML Help
>> > update. It didn't help.
>> > I have also read and performed steps in Microsoft Article ID : 812755
>> > - no help there, either.
>> >
>> > I already posted to Microsoft.public.money newsgroup, but regrettably
>> > I have not been able to solve this problem.
>> >
>> > I am running Windows ME 4.90.3000, and I have the current IE6 SP1
>> > (recently installed after IERadicator).
>> >
>> > If you have any suggestions, please let me know. Thank you.
>>
>
>

Archived from groups: microsoft.public.windowsme.general (More info?)

Perhaps only the Help file for Money is corrupted. Find it in the Money
folder and try to start it. If it fails, see if it can be refreshed from
the Money installation CD without reinstalling Money.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/se [...] fault.aspx
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp [...] ichol.mspx
Your cooperation is very appreciated.
------
"Home User" <Home_User@no.spam.net> wrote in message
news:1144e2u4qopjgf4@corp.supernews.com...
> Yes, I completed the rest of those steps, and Internet Explorer works fine
> now.
>
> Microsoft Money 2003 works, too, with the only exception being I am not
able
> to access the Help section. I continue to receive the error "Unable to
load
> topic. Click here to try again." As I mentioned, clicking again does
> nothing....
>
>
> "Mike M" <No_Spam@Corned_Beef.Only> wrote in message
> news:eUFrU2AMFHA.4028@tk2msftngp13.phx.gbl...
> > If you used IEradicator did you follow the rest of the steps in Noel
> > Paton's page (http://www.btinternet.com/~winnoel/ReInIE.htm) or not? I
> > mentioned this in a previous post but don't recall having seen your
reply.
> > Until you fix the many problems caused by using IEradicator I'm not
> > surprised to read you're having problems.
> > --
> > Mike Maltby MS-MVP
> > mike.maltby@gmail.com
> >
> >
> > Home User <Home_User@no.spam.net> wrote:
> >
> > > I am not able to access the Help section of Microsoft Money 2003. I
> > > receive the error "Unable to load topic. Click here to try again."
> > > And, of course, clicking again does nothing...
> > >
> > > Here's what I have tried do far:
> > > reinstall/repair of Money 2003
> > > deleted temporary internet files, cookies and cleared history.
> > > I read Microsoft Article ID : 312808. I tried installing the HTML Help
> > > update. It didn't help.
> > > I have also read and performed steps in Microsoft Article ID : 812755
> > > - no help there, either.
> > >
> > > I already posted to Microsoft.public.money newsgroup, but regrettably
> > > I have not been able to solve this problem.
> > >
> > > I am running Windows ME 4.90.3000, and I have the current IE6 SP1
> > > (recently installed after IERadicator).
> > >
> > > If you have any suggestions, please let me know. Thank you.
> >
>
>

Archived from groups: microsoft.public.windowsme.general (More info?)

I am as stumped as you, and recommend speaking to MS Money support, since
only their Help file is failing to show.

--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/se [...] fault.aspx
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp [...] ichol.mspx
Your cooperation is very appreciated.
------
"Home User" <Home_User@no.spam.net> wrote in message
news:11463133lf27cfd@corp.supernews.com...
> I found the help file in the Money folder and tried to start it:
> "msmoney.chm". It failed. All I got is a blank "? help pane". I then
> deleted it in case it was corrupt.
>
> I extracted the original to my computer, off my original Money CD.
However,
> It doesn't work either! When I start it, all I get is the blank page.
>
> So... I manually checked all of my other help files (*.chm files), and
they
> all work fine. The ONLY exception is msmoney.chm.
>
> I tried to start it directly from the installation CD, no luck there,
> either!
>
> I'm stumped! Please help, if you have any more suggestions.
>
> Thank you.
>
> It doesn't work when I open it. It brings up a blank screen with the
> "Jack E Martinelli" <jemartin_DELETE@NO_SPAM_gis.net> wrote in message
> news:eyKchEHMFHA.1392@TK2MSFTNGP10.phx.gbl...
> > Perhaps only the Help file for Money is corrupted. Find it in the Money
> > folder and try to start it. If it fails, see if it can be refreshed
from
> > the Money installation CD without reinstalling Money.
> > --
> > Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
> > Help us help you: http://www.dts-L.org/goodpost.htm
> >
> > http://www.microsoft.com/athome/se [...] fault.aspx
> > In Memorium: Alex Nichol
> > http://www.microsoft.com/windowsxp [...] ichol.mspx
> > Your cooperation is very appreciated.
> > ------
> > "Home User" <Home_User@no.spam.net> wrote in message
> > news:1144e2u4qopjgf4@corp.supernews.com...
> > > Yes, I completed the rest of those steps, and Internet Explorer works
> fine
> > > now.
> > >
> > > Microsoft Money 2003 works, too, with the only exception being I am
not
> > able
> > > to access the Help section. I continue to receive the error "Unable
to
> > load
> > > topic. Click here to try again." As I mentioned, clicking again does
> > > nothing....
> > >
> > >
> > > "Mike M" <No_Spam@Corned_Beef.Only> wrote in message
> > > news:eUFrU2AMFHA.4028@tk2msftngp13.phx.gbl...
> > > > If you used IEradicator did you follow the rest of the steps in Noel
> > > > Paton's page (http://www.btinternet.com/~winnoel/ReInIE.htm) or not?
> I
> > > > mentioned this in a previous post but don't recall having seen your
> > reply.
> > > > Until you fix the many problems caused by using IEradicator I'm not
> > > > surprised to read you're having problems.
> > > > --
> > > > Mike Maltby MS-MVP
> > > > mike.maltby@gmail.com
> > > >
> > > >
> > > > Home User <Home_User@no.spam.net> wrote:
> > > >
> > > > > I am not able to access the Help section of Microsoft Money 2003.
I
> > > > > receive the error "Unable to load topic. Click here to try again."
> > > > > And, of course, clicking again does nothing...
> > > > >
> > > > > Here's what I have tried do far:
> > > > > reinstall/repair of Money 2003
> > > > > deleted temporary internet files, cookies and cleared history.
> > > > > I read Microsoft Article ID : 312808. I tried installing the HTML
> Help
> > > > > update. It didn't help.
> > > > > I have also read and performed steps in Microsoft Article ID :
> 812755
> > > > > - no help there, either.
> > > > >
> > > > > I already posted to Microsoft.public.money newsgroup, but
> regrettably
> > > > > I have not been able to solve this problem.
> > > > >
> > > > > I am running Windows ME 4.90.3000, and I have the current IE6 SP1
> > > > > (recently installed after IERadicator).
> > > > >
> > > > > If you have any suggestions, please let me know. Thank you.
> > > >
> > >
> > >
> >
> >
>
>

Archived from groups: microsoft.public.windowsme.general (More info?)

I broke down and called Microsoft Support. I spoke with a tech on the phone
for a while. We covered a lot of things, and we tried a few fixes. But, at
this juncture, the problem is still unresolved. They are looking into it. I
hope to hear back from them in a day or two.


"Mart" <mart(NoSpam)@nospam.com> wrote in message
news:eOjsyQWMFHA.2132@TK2MSFTNGP14.phx.gbl...
> HU, what is the size of the (downloaded) msmoney.chm file and are you able
> to see any contents using a text viewer e.g. notepad, etc?
>
> I don't have a copy of Money 2003 so I can't compare it for you, but from
> what you are reporting, it 'appears' to be an empty file.
>
> I think Jacks advice is probably best.
>
> Mart
>
>
> "Jack E Martinelli" <jemartin_DELETE@NO_SPAM_gis.net> wrote in message
> news:uPRI8IVMFHA.3340@TK2MSFTNGP14.phx.gbl...
> >I am as stumped as you, and recommend speaking to MS Money support, since
> > only their Help file is failing to show.
> >
> > --
> > Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
> > Help us help you: http://www.dts-L.org/goodpost.htm
> >
> > http://www.microsoft.com/athome/se [...] fault.aspx
> > In Memorium: Alex Nichol
> > http://www.microsoft.com/windowsxp [...] ichol.mspx
> > Your cooperation is very appreciated.
> > ------
> > "Home User" <Home_User@no.spam.net> wrote in message
> > news:11463133lf27cfd@corp.supernews.com...
> >> I found the help file in the Money folder and tried to start it:
> >> "msmoney.chm". It failed. All I got is a blank "? help pane". I then
> >> deleted it in case it was corrupt.
> >>
> >> I extracted the original to my computer, off my original Money CD.
> > However,
> >> It doesn't work either! When I start it, all I get is the blank page.
> >>
> >> So... I manually checked all of my other help files (*.chm files), and
> > they
> >> all work fine. The ONLY exception is msmoney.chm.
> >>
> >> I tried to start it directly from the installation CD, no luck there,
> >> either!
> >>
> >> I'm stumped! Please help, if you have any more suggestions.
> >>
> >> Thank you.
> >>
> >> It doesn't work when I open it. It brings up a blank screen with the
> >> "Jack E Martinelli" <jemartin_DELETE@NO_SPAM_gis.net> wrote in message
> >> news:eyKchEHMFHA.1392@TK2MSFTNGP10.phx.gbl...
> >> > Perhaps only the Help file for Money is corrupted. Find it in the
> >> > Money
> >> > folder and try to start it. If it fails, see if it can be refreshed
> > from
> >> > the Money installation CD without reinstalling Money.
> >> > --
> >> > Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
> >> > Help us help you: http://www.dts-L.org/goodpost.htm
> >> >
> >> > http://www.microsoft.com/athome/se [...] fault.aspx
> >> > In Memorium: Alex Nichol
> >> > http://www.microsoft.com/windowsxp [...] ichol.mspx
> >> > Your cooperation is very appreciated.
> >> > ------
> >> > "Home User" <Home_User@no.spam.net> wrote in message
> >> > news:1144e2u4qopjgf4@corp.supernews.com...
> >> > > Yes, I completed the rest of those steps, and Internet Explorer
works
> >> fine
> >> > > now.
> >> > >
> >> > > Microsoft Money 2003 works, too, with the only exception being I am
> > not
> >> > able
> >> > > to access the Help section. I continue to receive the error
"Unable
> > to
> >> > load
> >> > > topic. Click here to try again." As I mentioned, clicking again
does
> >> > > nothing....
> >> > >
> >> > >
> >> > > "Mike M" <No_Spam@Corned_Beef.Only> wrote in message
> >> > > news:eUFrU2AMFHA.4028@tk2msftngp13.phx.gbl...
> >> > > > If you used IEradicator did you follow the rest of the steps in
> >> > > > Noel
> >> > > > Paton's page (http://www.btinternet.com/~winnoel/ReInIE.htm) or
> >> > > > not?
> >> I
> >> > > > mentioned this in a previous post but don't recall having seen
your
> >> > reply.
> >> > > > Until you fix the many problems caused by using IEradicator I'm
not
> >> > > > surprised to read you're having problems.
> >> > > > --
> >> > > > Mike Maltby MS-MVP
> >> > > > mike.maltby@gmail.com
> >> > > >
> >> > > >
> >> > > > Home User <Home_User@no.spam.net> wrote:
> >> > > >
> >> > > > > I am not able to access the Help section of Microsoft Money
2003.
> > I
> >> > > > > receive the error "Unable to load topic. Click here to try
> >> > > > > again."
> >> > > > > And, of course, clicking again does nothing...
> >> > > > >
> >> > > > > Here's what I have tried do far:
> >> > > > > reinstall/repair of Money 2003
> >> > > > > deleted temporary internet files, cookies and cleared history.
> >> > > > > I read Microsoft Article ID : 312808. I tried installing the
HTML
> >> Help
> >> > > > > update. It didn't help.
> >> > > > > I have also read and performed steps in Microsoft Article ID :
> >> 812755
> >> > > > > - no help there, either.
> >> > > > >
> >> > > > > I already posted to Microsoft.public.money newsgroup, but
> >> regrettably
> >> > > > > I have not been able to solve this problem.
> >> > > > >
> >> > > > > I am running Windows ME 4.90.3000, and I have the current IE6
SP1
> >> > > > > (recently installed after IERadicator).
> >> > > > >
> >> > > > > If you have any suggestions, please let me know. Thank you.
> >> > > >
> >> > >
> >> > >
> >> >
> >> >
> >>
> >>
> >
> >
>
>