Archived from groups: alt.comp.hardware.pc-homebuilt,pipex.xtreme.support (More info?)
Hello,
Some of you might remember the problem I was having connecting my computer
to my broadband Xtreme solo 500 service (see below for history)
Well since I last wrote I have formatted my hard drive and installed Win Xp
Pro SP2 a fresh and I'm still having problems, so as I've bought a new modem
and Pipex have tested the line I wonder is there is a problem with the phone
socket in this room.
My next move is going to but a 10 metre phone extension cable and plug my
modem in to the BT master socket down stairs, if I still get the problems
then it has got to be either a Pipex or BT fault.
Brief History of problem:-
1- The problem I have is that I can never seem to connect first time, it
used to always connect first time and would only take about 10 seconds to
connect, now I have to try 4-5 times to connect (sometimes it even has
taken over 10 attempts), evenually it will and when online it works fine
until I log off. If it does connect first time (which is rare) it seems to
take over 30 seconds to connect.
2- I have spoken to Pipex support and they can not fault the line, I have
reinstalled the drivers and dial up settings.
3- Get same problems connecting to the BT Test log in
4- Have swapped Modem from USB hub to PC
5- Bought new Speedtouch 330 Modem
6- Formatted HD and installed fresh copy of Win XP Pro SP2
7- Modem lights stay green and no errors.
Can anyone suggest any thing else I could try, thanks
Marcus
>Hello Again People,
>Just an update on my connection problems, bought a nearly new Speedtouch
>330
>modem and I'm still getting the connection problems.
>Pipex Support suggested that I reset the TCP/IP by typing in the following
>at the run prompt "netsh int ip reset test.txt ", it seemed to help for a
>couple of dial up's unless it was a coincidence.
>I don't know what to try next apart from reinstalling windows which I don't
>want to have to do as it will take a weekend solid to get the computer to
>how it is now, can anyone else suggest anything else I could try ??
>Thanks
>Marcus
"Marcus" <tonymarcus44@hotmail.com> wrote in message
news:41bf64c8$0$16586$cc9e4d1f@news-text.dial.pipex.com...
> Hello,
>
> I have used Pipex Xtreme 512 Broadband internet for nearly 2 years now and
> up until a few weeks ago had no problems.
>
> The problem I have is that I can never seem to connect first time, it used
> to always connect first time and would only take about 10 seconds to
> connect, now I have to try 4-5 times to connect, evenually it will and
when
> online it works fine until I log off. If it does connect first time (which
> is rare) it seems to take over 30 seconds to connect.
>
> I have spoken to Pipex support and they can not fault the line, I have
> reinstalled the drivers and dial up settings.
>
> I use the Speedtouch USB modem which is connected to a powered hub, the
> LED's on the modem are solid green.
>
> Below is the connection log:-
>
> Event 0000 The Communication Port is about to Open
> Event 0001 The Communication Port have been opened Successfully
> Event 0002 A device is about to be connected
> Event 0003 A device has connected successfully
> Event 0004 All devices in the device chain have successfully connected
> Event 0005 The Authentication Process is Starting
> Error 0718 The Connection was terminated because the remote computer did
not
> respond in a timely manner
>
> Pipex have siad that my computer is the problem but I can't see how this
is
> because it connects in the end, they have said that I will have to live
with
> it as it connects in the end but it is very frustrating when I want to
sent
> a quick e mail when the PC is first switched on.
>
> I have tried the BT Test log on and get the same problems.
>
> Can anyone help ??
>
> Thanks
>
> Marcus
>
>
>
Hello,
Some of you might remember the problem I was having connecting my computer
to my broadband Xtreme solo 500 service (see below for history)
Well since I last wrote I have formatted my hard drive and installed Win Xp
Pro SP2 a fresh and I'm still having problems, so as I've bought a new modem
and Pipex have tested the line I wonder is there is a problem with the phone
socket in this room.
My next move is going to but a 10 metre phone extension cable and plug my
modem in to the BT master socket down stairs, if I still get the problems
then it has got to be either a Pipex or BT fault.
Brief History of problem:-
1- The problem I have is that I can never seem to connect first time, it
used to always connect first time and would only take about 10 seconds to
connect, now I have to try 4-5 times to connect (sometimes it even has
taken over 10 attempts), evenually it will and when online it works fine
until I log off. If it does connect first time (which is rare) it seems to
take over 30 seconds to connect.
2- I have spoken to Pipex support and they can not fault the line, I have
reinstalled the drivers and dial up settings.
3- Get same problems connecting to the BT Test log in
4- Have swapped Modem from USB hub to PC
5- Bought new Speedtouch 330 Modem
6- Formatted HD and installed fresh copy of Win XP Pro SP2
7- Modem lights stay green and no errors.
Can anyone suggest any thing else I could try, thanks
Marcus
>Hello Again People,
>Just an update on my connection problems, bought a nearly new Speedtouch
>330
>modem and I'm still getting the connection problems.
>Pipex Support suggested that I reset the TCP/IP by typing in the following
>at the run prompt "netsh int ip reset test.txt ", it seemed to help for a
>couple of dial up's unless it was a coincidence.
>I don't know what to try next apart from reinstalling windows which I don't
>want to have to do as it will take a weekend solid to get the computer to
>how it is now, can anyone else suggest anything else I could try ??
>Thanks
>Marcus
"Marcus" <tonymarcus44@hotmail.com> wrote in message
news:41bf64c8$0$16586$cc9e4d1f@news-text.dial.pipex.com...
> Hello,
>
> I have used Pipex Xtreme 512 Broadband internet for nearly 2 years now and
> up until a few weeks ago had no problems.
>
> The problem I have is that I can never seem to connect first time, it used
> to always connect first time and would only take about 10 seconds to
> connect, now I have to try 4-5 times to connect, evenually it will and
when
> online it works fine until I log off. If it does connect first time (which
> is rare) it seems to take over 30 seconds to connect.
>
> I have spoken to Pipex support and they can not fault the line, I have
> reinstalled the drivers and dial up settings.
>
> I use the Speedtouch USB modem which is connected to a powered hub, the
> LED's on the modem are solid green.
>
> Below is the connection log:-
>
> Event 0000 The Communication Port is about to Open
> Event 0001 The Communication Port have been opened Successfully
> Event 0002 A device is about to be connected
> Event 0003 A device has connected successfully
> Event 0004 All devices in the device chain have successfully connected
> Event 0005 The Authentication Process is Starting
> Error 0718 The Connection was terminated because the remote computer did
not
> respond in a timely manner
>
> Pipex have siad that my computer is the problem but I can't see how this
is
> because it connects in the end, they have said that I will have to live
with
> it as it connects in the end but it is very frustrating when I want to
sent
> a quick e mail when the PC is first switched on.
>
> I have tried the BT Test log on and get the same problems.
>
> Can anyone help ??
>
> Thanks
>
> Marcus
>
>
>
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