Archived from groups: microsoft.public.windowsme.general (
More info?)
"Jack E Martinelli" wrote:
> Just so I'm clear about your situation:
>
> Did you install a new or known-good mouse, and it still doesn't work?
>
> --
> Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
> Help us help you:
http://www.dts-L.org/goodpost.htm
> In Memorium: Alex Nichol
>
http://www.microsoft.com/windowsxp/expertzone/meetexperts/nichol.mspx
> Your cooperation is very appreciated.
> ------
> "chesmick" <chesmick@discussions.microsoft.com> wrote in message
> news:4A5D1EA5-13E9-458A-A5EE-0F2BBAC42E19@microsoft.com...
> >
> >
> > "Jack E Martinelli" wrote:
> >
> > > Boot to Safe Mode, remove the mouse in Device Manager, and restart to
> Normal
> > > Mode. Reexamine DM to confirm that the mouse drivers loaded properly.
> > > Inspect the mouse applet in Control panel and reset some parameters to
> test.
> > > If you are using the mouse as a USB device, try installing the PS/2
> adapter
> > > to the wire and use it in that mode. Power down to plug in the moue in
> PS/2
> > > mode.
> > >
> > > If all fails, try a new, or known-good, mouse. It is not uncommon for
> the
> > > mouse wire to fail at its board inside the mouse. By all means, use a
> > > modern optical mouse.
> > > --
> > > Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
> > > Help us help you:
http://www.dts-L.org/goodpost.htm
> > > In Memorium: Alex Nichol
> > >
http://www.microsoft.com/windowsxp/expertzone/meetexperts/nichol.mspx
> > > Your cooperation is very appreciated.
> > > ------
> > > "chesmick" <chesmick@discussions.microsoft.com> wrote in message
> > > news:C35BD719-C099-4CD6-9375-6B3E8466F0DF@microsoft.com...
> > > > can anyone help?
> > > > I can start up in safe mode and the mouse works perfectly, when I
> start a
> > > > normal startup there's no mouse look in device manager and there is a
> > > yellow
> > > > mark against the mouse. I've removed the mouse , and restarted and it
> > > > detected new hardware and installed the mouse drivers, but it still
> > > doesn't
> > > > work
> > > >
> > >
> > >
> > > I have done everything that you suggested, but alas it still doesn't
> work.
> > Thanks for your efforts in trying to help me.
>
>
> The mouse is working, I tried it on another computer and and it works perfectly.
In Normal mode when I look at the mouse properties, under the General Tab
there is a message that says:
This device is not working properly because windows cannot load the file
(vmouse.VXD) that loads the drivers for the divice (code 8).
In the Driver File Details
C:\Windows\system\vmm32\vmouse.vxd
C:\Windows\system\mouse.drv
C:\Windows\system\msmscoin.dll
C:\Windows\system\msmouse.vxd
I have done a over the top reinstall of windows and it still hasn't intalled
the mouse.
Why would the mouse work in safe mode and not in normal mode?
Any help would be gratefully appreciated.