Sign in with
Sign up | Sign in
Your question

Windows 7 FAIL - DVD missing files

Last response: in Windows 7
Share
November 3, 2009 12:12:10 AM

I'm trying to install onto a fresh build and during the "Expanding Windows files" stage of the install I was getting an error message saying the disk was missing files to complete installation......

now it's just going straight to BSOD!!!!! WTF

More about : windows fail dvd missing files

a c 215 $ Windows 7
November 3, 2009 1:56:23 AM

Where did you get the dvd from?
m
0
l
a b $ Windows 7
November 3, 2009 2:54:26 AM

Yes...if you got the DVD from MS, it could may be a damaged disc to the point where the ISO is unreadable. But I highly doubt that, as I've never heard of this happening with any MS product (not a fanboy, just saying). If it is a non-legit copy, well, what do you expect?
m
0
l
Related resources
a c 215 $ Windows 7
November 3, 2009 2:56:09 AM

buwish said:
Yes...if you got the DVD from MS, it could may be a damaged disc to the point where the ISO is unreadable. But I highly doubt that, as I've never heard of this happening with any MS product (not a fanboy, just saying). If it is a non-legit copy, well, what do you expect?


I've seen this happen before. Not all DVD's are created equal after all. If it's a official disk, the OP probably just got unlucky. If it's an illegit copy... well as you said... what did you expect?
m
0
l
November 3, 2009 3:23:03 AM

come on. It's a legit copy. It was purchased from Micro Center.
m
0
l
a c 215 $ Windows 7
November 3, 2009 3:33:12 AM

Had to ask...

What you could do is try to make an iso of the dvd and use that to create a bootable flash drive to install 7 from. Takes a bit of work, but it's better than getting screwed since you can't take that copy of Windows 7 back to Micro Center without bitching and complaining about getting defective media.
m
0
l
November 3, 2009 4:02:00 PM

Yeah. I have a bootable flash drive with windows 7 on it. I might try doing it that way tonight. But I would feel better knowing that I have a working physical DVD on hand.
m
0
l
November 5, 2009 1:33:58 AM

Ok, so I exchanged the Windows 7 DVD for a new DVD at Micro Center. FYI, that was completely painless.

I get home, start the install again. DOH! BSOD.

First, an error message comes up saying: "Windows cannot install required files. The file does not exist. Make sure all files required for installation are available, and restart the installation. ERROR CODE: 0x80070003"

Then BSOD shows up.

BAD_POOL_HEADER

0x00000019 (0x0000000000000003, 0xFFFFF8A000EF820, 0xFFFFF8A000EF0820, 0xFFEFF8A000EF0820)


AGHHHHH.


m
0
l
a c 215 $ Windows 7
November 5, 2009 1:36:08 AM

hmm... well since the odds of you getting 2 defective dvd's are so astronomically low, i'm going to say you have a RAM issue? Go grab Memtest86+ and have it check over your ram to make sure it's ok.
m
0
l
November 5, 2009 2:21:46 AM

I figured it out.

After some quick google searching, it turns out that error was pretty common in Vista and also showed up in XP.

Solution. I unplugged my mouse and my backup hard drive during the install. It installed without a problem.

m
0
l
a c 215 $ Windows 7
November 5, 2009 3:07:09 AM

Interesting.... noted for future reference. Thanks for letting everyone know!
m
0
l
November 5, 2009 4:18:51 AM

I think in my case, it had more to do with my back up hard drive being plugged in rather than my mouse. My back up HDD has old files on it, both system and data. I think those files were conflicting with what Windows 7 was trying to do.

Everything I read during my search related to people having to unplug their mice or use a different, usually newer, DVD drive.

Pretty strange.
m
0
l
Anonymous
a b $ Windows 7
July 1, 2010 3:44:43 AM

ok this may sound weird but i had the same issue on my pc and i searched online for a solution and found out that i had too much ram in my computer to do the install... I had 8gb of ram and so i took out 6 gigs and left just the one 2gb chip installed and the installation completed perfectly ..
After the install i put my ram back in and all works fine

hope this info helps

NOTE: also i was doing i clean install of windows 7 ultimate and not the upgrade option..
m
0
l
January 29, 2011 1:18:18 PM

Thank u sooooooo much!!!
too gr8ful for ur comments!!
thank u very very much!!
m
0
l
January 23, 2012 10:33:48 PM

I removed 2gb and it worked fine afterwards. Once windows installed, i added back the 2gb and things look fine. Thanks for the post.

Windows 7 Home Premium
i7 720q
6gb ram
m
0
l
!