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laptop lose cached domain password

Last response: in Windows 2000/NT
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September 27, 2004 2:28:01 PM

Archived from groups: microsoft.public.windowsnt.domain (More info?)

Hi,

I run a domain with about 200 users. 150 of these run laptops and rarely
ever log onto the domain via the LAN but just through modem dial-up to
collect their email from our Exchange 2003 server as and when they need to.
Every 100 days they are required to change their password which they do
while colelcting their email by CTRL+ALT+DELETE and clicking the change
password option.

While not in the office they log onto their laptop with their domain user to
the domain (rather than the local laptop) using what I presume is cached
domain logon details stored on the laptop. The users run either win2k Pro
or WinXP Pro on various patches.

Every now and then a user will phone me up and say that they can not log
onto their laptop anymore. Basically it just says that their password is
incorrect. It doesn't matter whether they use old passwords or current
passwords they can not log on as the domain user. To solve it, I have to
talk them through logging on as the local adminitstrator, adding a dial-up
networking option that all users can see, getting them to log off, reset
their password on the domain, then get them to log on to their domain user
using dial-up networking and the password I've just reset it to, and then
once logged on via dial-up networking change their password. At this point
they can then reboot and log on as per normal again without having to use
dial-up networking.

Normally, it will never trouble them again - ever. Occasionally it will
happen to the same user again though. It doesn't appear to coincide with
any time frame, for example out password expirt policy or them changing
their password.

I normally get about 2 phone calls a month with this problem. It doesn't
appear to happen to everyone.

I've always had the problem even with my old NT4 domain. I was hoping that
migrating to a new Win2k3 domain would see the end of the problem, but it
hasn't :( 


Any ideas what this is all about and if there is any solution to my problem?

Thanks,
Alex
Anonymous
a b D Laptop
September 30, 2004 4:14:20 PM

Archived from groups: microsoft.public.windowsnt.domain (More info?)

We setup local accounts on the user's laptops with the
identical user ID and password (don't forget to make it a
local admin). They then log in locally. Then when the
users change their domain password, they go into their
settings and change the local account password to match
it.

Because the account name and password match the domain,
it will pass it through as if it were the domain
credentials.

Try it, it works.

Thanks.
Wendy

>-----Original Message-----
>Hi,
>
>I run a domain with about 200 users. 150 of these run
laptops and rarely
>ever log onto the domain via the LAN but just through
modem dial-up to
>collect their email from our Exchange 2003 server as and
when they need to.
>Every 100 days they are required to change their
password which they do
>while colelcting their email by CTRL+ALT+DELETE and
clicking the change
>password option.
>
>While not in the office they log onto their laptop with
their domain user to
>the domain (rather than the local laptop) using what I
presume is cached
>domain logon details stored on the laptop. The users
run either win2k Pro
>or WinXP Pro on various patches.
>
>Every now and then a user will phone me up and say that
they can not log
>onto their laptop anymore. Basically it just says that
their password is
>incorrect. It doesn't matter whether they use old
passwords or current
>passwords they can not log on as the domain user. To
solve it, I have to
>talk them through logging on as the local
adminitstrator, adding a dial-up
>networking option that all users can see, getting them
to log off, reset
>their password on the domain, then get them to log on to
their domain user
>using dial-up networking and the password I've just
reset it to, and then
>once logged on via dial-up networking change their
password. At this point
>they can then reboot and log on as per normal again
without having to use
>dial-up networking.
>
>Normally, it will never trouble them again - ever.
Occasionally it will
>happen to the same user again though. It doesn't appear
to coincide with
>any time frame, for example out password expirt policy
or them changing
>their password.
>
>I normally get about 2 phone calls a month with this
problem. It doesn't
>appear to happen to everyone.
>
>I've always had the problem even with my old NT4
domain. I was hoping that
>migrating to a new Win2k3 domain would see the end of
the problem, but it
>hasn't :( 
>
>
>Any ideas what this is all about and if there is any
solution to my problem?
>
>Thanks,
>Alex
>
>
>.
>
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