HP Officejet 6110 drivers won't install on Toshiba 5100 - ..

[RJ]

Archived from groups: comp.periphs.printers (More info?)

HP Officejet 6110 drivers won't install on Toshiba 5100


Sorry for the length of this but I'm stumped. I've spent hours on this
problems and over an hour with HP techincal support and we
can't figure it out.


I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
can't get
the drivers installed on my computer.

I have a toshiba 5100 running XP Home Service Pack 2.

1. with printer off and USB disconnected I insert the HP Installation CD and
the
Setup.exe program runs. I turn on the printer and connect the USB when
prompted.

2. a "Welcome to Found New Hardware wizard" starts.

3. I select the default "Install the software automatically" and hit "Next"
button.
It searches and I get a window saying "The wizard could not find the
software on your computer".

I press next and I get a window saying "Cannot install this Hardware. The
hardware was not installed because the wizard
cannot find the necessary software"

4. I go "Back" in the "Found new hardware wizard" and this time select the
"Install from a list or specific location"
option. I select the "Search for the best driver in these locations" radio
button, select the
"Include this location in the search" checkbox, and then set the path to the
installation disc root directory
where all the inf files are. I press next but I get the same errors.

5. I uninstalled all the hp software, disconnected the Printer USB and
started over. I copied the entire hp installation cd to a temp file
on my hard drive then tried running the intallation program from there and
setting the location to
driver location to the temp folder. This didn't work.

6. In case my CD-ROM disk was corrupted I downloaded the full installation
program from the HP Web site. Uninstalled
everything, disconnected the USB cable, cycled the printer on and off and
attemted the installation again.
This did not work either.

7. with HP technical support we uninstalled all the software again, and made
sure HP registry items were clear and tried everything
again but got the same errors. We tried many things and cycled throught the
installation procedure several times but always got the same error.
They thought it might be a service pack 2 problem.

8. I don't think it is a service pack 2 problem because I have Drive Image
and I installed a pre-sp2 version of my system, repeated everything above
with
the same problems.

9. I asked if I could manually install the drivers but HP said not really
because its complicated for an all-in-one.

10. If I select the "Don't seach. I will choose the driver to install" and
set it to the hpoprn08.inf file
the print function installs and I can print from my computer, however I
can't do inything else and
the status of the printer under the HP Director software is that the printer
is disconnected - the cable, USB ports ect
are ok.

11. From the control panel/scanner and camera's I tried finding an inf file
that might install but I recieved an
error for all saying there was no inf file for the selected device.

So I really need the Hardware installation wizard to work correctly. I'd
doesn't seem to recognize the driver software and I can't get them
installed.
I'd appreciate any help or what I should do.

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

I had problems with a warranty replacement 6110 and was HIGHLY disappointed
with the MULTI contacts I had with HP's customer service. Fortunately, I
purchased a no question warranty from a store and will replace this printer
with another brand. On a customer service quality assurance follow up call
and after explaining the issues, I was promised a monetary check for "your
problems".
That was over 8 weeks ago and has not happened.

Regarding your problem, you need to get past the FIRST level of customer
service. The second level has more authority to guide you thru the
problems.

HOWEVER. after I requested 2nd level support and did not hear from them for
more then 4 days, I contacted the corp. office ( on my own dime) and spoke
to someone who listened to my concerns. She at some point realized that I
was calling on a non toll free line and called me back. Within a day, I
spoke to a second level customer support and was at least able to get the
machine PARTIALLY functioning.


I think the product is a good one BUT so do other manufacturers have good
machine.

Good luck


"RJ" <scabbycat1@ca.inter.net> wrote in message
news:2t7drsF1raoucU1@uni-berlin.de...
:
: HP Officejet 6110 drivers won't install on Toshiba 5100
:
:
: Sorry for the length of this but I'm stumped. I've spent hours on this
: problems and over an hour with HP techincal support and we
: can't figure it out.
:
:
: I purchased an HP Officejet 6110 all-in one copier/printer/scanner/fax. I
: can't get
: the drivers installed on my computer.
:
: I have a toshiba 5100 running XP Home Service Pack 2.
:
: 1. with printer off and USB disconnected I insert the HP Installation CD
and
: the
: Setup.exe program runs. I turn on the printer and connect the USB when
: prompted.
:
: 2. a "Welcome to Found New Hardware wizard" starts.
:
: 3. I select the default "Install the software automatically" and hit
"Next"
: button.
: It searches and I get a window saying "The wizard could not find the
: software on your computer".
:
: I press next and I get a window saying "Cannot install this Hardware. The
: hardware was not installed because the wizard
: cannot find the necessary software"
:
: 4. I go "Back" in the "Found new hardware wizard" and this time select the
: "Install from a list or specific location"
: option. I select the "Search for the best driver in these locations"
radio
: button, select the
: "Include this location in the search" checkbox, and then set the path to
the
: installation disc root directory
: where all the inf files are. I press next but I get the same errors.
:
: 5. I uninstalled all the hp software, disconnected the Printer USB and
: started over. I copied the entire hp installation cd to a temp file
: on my hard drive then tried running the intallation program from there and
: setting the location to
: driver location to the temp folder. This didn't work.
:
: 6. In case my CD-ROM disk was corrupted I downloaded the full installation
: program from the HP Web site. Uninstalled
: everything, disconnected the USB cable, cycled the printer on and off and
: attemted the installation again.
: This did not work either.
:
: 7. with HP technical support we uninstalled all the software again, and
made
: sure HP registry items were clear and tried everything
: again but got the same errors. We tried many things and cycled throught
the
: installation procedure several times but always got the same error.
: They thought it might be a service pack 2 problem.
:
: 8. I don't think it is a service pack 2 problem because I have Drive Image
: and I installed a pre-sp2 version of my system, repeated everything above
: with
: the same problems.
:
: 9. I asked if I could manually install the drivers but HP said not really
: because its complicated for an all-in-one.
:
: 10. If I select the "Don't seach. I will choose the driver to install" and
: set it to the hpoprn08.inf file
: the print function installs and I can print from my computer, however I
: can't do inything else and
: the status of the printer under the HP Director software is that the
printer
: is disconnected - the cable, USB ports ect
: are ok.
:
: 11. From the control panel/scanner and camera's I tried finding an inf
file
: that might install but I recieved an
: error for all saying there was no inf file for the selected device.
:
: So I really need the Hardware installation wizard to work correctly. I'd
: doesn't seem to recognize the driver software and I can't get them
: installed.
: I'd appreciate any help or what I should do.
:
: